tabs points system user guide

8/20/2019 TABS Points System User Guide

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POINTS SYSTEM

USER GUIDE

Terminal AppointmentBooking System


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I. WHAT ARE POINTS?

•

Points are units used to pay for business transactions in TABS.(e.g. creating a booking appointment, payment of late fee, etc.)

• Each account is required to have sufficient points balance in orderto make bookings in TABS.

• 1 Point = 1 Peso

II. HOW DO I ACQUIRE POINTS?

• Acquisition of points can be done through the Points Top-Up

process.

Step 1Top up your points using “Points Top Up” from the Points Menu. Typein the amount you wish to add to your balance. Then click “Top up”.


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Step 2You will be redirected to Dragonpay to complete your payment. Hereyou can click on the drop down selection to choose your paymentchannel.

You can pay using any of the following:

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Step 3a. Online Banking Option

• On the Dragonpayscreen, select the bankor finance source fromthe list.

• After selection, enteryour bank credentials of

the selected bank.

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• Once logged in, select theaccount to be debited forthe Points Top-up. Click“Pay” to completepayment. User will thenbe redirected back toTABS.

• Upon successfulcompletion of payment,you will receive a OfficialReceipt.


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b. Cash Payment Option

• On the Dragonpay screen,select the bank or counterfor cash payment.

• After selection, enteremail address and thenclick “Send instructionsvia Email”. Please make

sure you type in thecorrect email address.

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•

User will receive anemail from DragonPaywhich includes:

! instructions tofollow for payment

! link to click oncecash payment iscomplete

• Confirm payment byclicking the link on the

email sent byDragonpay.

! Once the paymentis complete, TABSwill receive theconfirmation fromDragonpayelectronically.

! Points will be

added to the useraccount afterpaymentconfirmation.


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• For certain paymentchannels, you willneed to validate thepayment. To validate,click on the link underStep 2: Validate.

• Points will be added tothe user account afterPayment confirmation.


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Step 4To check payment history, you can select “Payment” under PointsMenu. You can also search, refresh and print receipts on this page.

III. HOW DO I INCUR POINTS DEBIT?

a. Creating a booking

• Points debit happens when you are making a booking at certain

demand zones. Demand zones are classified as: o Free Demando Medium Demando High Demand

• Slots classified under medium and high demand zones arecharged at Php 300.00 and Php 1,000.00 respectively. Freedemand zone is free of charge.

• For a complete reference on the demand zone configuration,select “Points Window” under the Points Menu. On the page,you will find a chart of all the slots and their correspondingdemand zone classification.


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b. Penalties

• You also incur points debit whenever you are charged withpenalty fees due to either late arrival or no show. See penaltyfees under Implementing Guidelines.

IV. HOW DO I VIEW MY POINTS TRANSACTIONS?

• You can search you points transactions by clicking on“Transactions” under the Points Menu. Once you click, you willsee your current balance on top of the screen.

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• Search transactions by selecting parameters such as bookingreference, date and point events.

V. DO I NEED TO MAINTAIN A MINIMUM POINTS BALANCE?

• You are no longer required to maintain a minimum balance inyour Points Top Up. You only have to ensure that you have

sufficient points to make your transactions. TABS checks if youhave enough points to proceed. Once balance is negative, youwill receive an error message when making a booking. Ifreceived, simply click the link to redirect you to the Top Uppage.

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VI. SUPPORT

• Email: [email protected] | [email protected]

• Telephone: 245-4101o loc. 8267, 8268, 8269, 8298 (customer care)o loc. 2480, 2357 (op gates)

• Website: www.mictweb.com

• For payment related issues, contact Dragonpay:o Phone: (02)655-6820

o Email: [email protected] o Dragonpay Support Hours:

" Monday to Friday - 8:00am to 7:00pm" Saturday to Sunday - 9:00am to 6:00pm

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