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The top documents tagged [case of service failure]
Towards Corrective Assurance in Adaptive Service-Based Applications Raman Kazhamiakin 1, Andreas Metzger 2, Marco Pistore 1 FBK-Irst, Trento, Italy SSE,
215 views
INFORMS 2014 - The Integration Quality Gap in Service System Networks
177 views
The Product Is not Enough: Deliver Memorable Experiences With Service Design
341 views
"Happy customers will drive your business. You must care for them, nurture them, and do whatever it takes to earn their undying loyalty. We all know that
212 views
Customer Service Strategy “We work all the time, seven days a week. Even if we are the leader, we make it a point to serve and not be served” 5 -Wilson
215 views