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Level 1 Introductory Certificate in Hospitality Customer Service 7011-11 City & Guilds
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Lesson 5. 1. Explain the essentials of customer service; 2. Identify other integral factors of the value-added business that contribute to customer service;
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Customer Service Roundtable Discussion
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SEM1 1.08 A - Customer Relations PE - Resolve conflicts with/for customers to encourage repeat business PI – Handle difficult customers PI – Handle customer/client
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Learning Stores Gold Training
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