Talk of the TeamHUI OLELO | FEBRUARY 2017‘

Servco School & Office Furniture Team (L to R): Gilbert Morita, Sales Manager, Justin Toyofuku, Warehouse Associate, Bryson Shinsato, Warehouse Associate, Randal Nashiro, Assistant Bids Manager

Page 5

Servco Aquires Ryde Toyota in Australia

The Servco family continues to grow

Page 6

John Lee

An interview with Servco Vice President and Corporate Tax Director

Page 8

Servco School and Office Furniture

A successful year winning bids

Page 11

Subaru Hawaii's Share the Love Event

$30,000 donated to six local nonprofits

Our first All-Hands Meeting in December went well, but we ran out of time to answer all the questions. Rick and I did answer the remaining ones in a subsequent email, but one question deserved a longer answer, which I’ll try to provide here.

The question was, “Is Servco growing too fast?”, along with a follow-up question of, “How can we prevent that from happening?” They are great questions, and both have been on my mind for the past several years.

First, do we run unreasonable financial risks in our growth? Since growth involves acquisitions, and acquisitions usually require us to borrow, we want to avoid borrowing too much. We always take a conservative approach on debt, and acquisitions are no exception. In addition to the amount of debt, we also want to be sure that the acquisition will give us sustainable returns, which will allow us to repay that debt. With any acquisition, we do our homework and try to ensure that the acquired business will perform as it should. As long as we don’t take on too much debt and are careful with acquisitions, we should be okay from the financial standpoint.

The second consideration is execution—in other words, getting stuff done. The classic symptoms of a business that has grown too fast are disorganization and frustration. Not enough people are around to do the sudden increase of work, and processes aren’t developed to handle the new tasks, which result in mistakes and things falling through the cracks. While things never got that bad at Servco, I do think we stretched our folks too much at times during the last 5 years as we did acquisitions in the automotive and insurance areas, and made our investment into Fender. Since then, we’ve been lucky to attract some talented people and have built up our team to handle our larger size.

The third, and most challenging, issue is whether we, at a gut level, are comfortable with our growth and the company we will be. I hope that you agree with me that Servco has a healthy and strong culture. We have our values—respect, service, teamwork and continuous innovation—and we try to live them every day. Our culture

2

Message from Mark Fukunaga

Chairman & CEO

Change is inevitable, but we cannot change

our core. If we lose sight of our values, we can

become bureaucratic, disrespectful and

disconnected.

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

I think you have to consider growth from three viewpoints: finance, execution, and culture.

But, we always need to make sure that we have the talent and expertise to support our growth.

ASK MANAGEMENT

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QsYour

Q: Are there any plans to expand any of Servco’s businesses in Kapolei due to the increased development in that area?

A: Yes, we are thinking about the growth in population and business activity in West Oahu, and possible implications for Servco’s automotive business. Currently, we have Servco Auto Waipahu (Toyota and Chevrolet) and a ten-acre storage lot for Vehicle Process Center (VPC) located near Kapolei. Although we haven’t reached any concrete decisions yet, with new residential and commercial developments in the area, we are looking at ways to maximize use of our properties. In addition, with our Subaru business growing so strongly (165 total Subaru’s sold in 2007, versus 2,087 sold in 2016), we are considering whether some kind of retail sales point in West Oahu would make sense for the brand.

Rick Ching, President & COO

Q: Is it possible to use portions of our vacation daysto contribute to our 401k?

A: Currently, vacation can only be used for time off. Asa “Best Places to Work” company, we continue to look atnew technologies and approaches that may enhance ouremployee benefits package, but our philosophy at thistime is that employees should use their vacation time torest, have quality time with family and friends, etc. Theonly exception where Servco does pay out vacation isupon termination of employment.

Sheryl Delsol, GVP & Director of Human Resources

Submit your questions at: www.surveymonkey.com/r/askservco

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

Check presented to Aloha United Way team (L to R): Casey Nishimura, Servco United Co-Chair, Jondi Anderson, Servco United Co-Chair, Rick Ching, President & COO, Cindy Adams, AUW President & CEO, Mea Spady, AUW Business Team Manager, Emily Mendez-Bryant, AUW VP of Fundraising & Major Gifts

Servco United Raises Over $200,000 for Aloha United Way

wasn’t created by accident—it was intentionally built over time. But, cultures aren’t bulletproof—they can be damaged. As Servco gets bigger, it will become more complex.

We will have more operations in different places around the world. We will need more people and processes to keep on top of things. Change is inevitable, but we cannot change our core. If we lose sight of our values, we can become bureaucratic, disrespectful and disconnected. If that happens, our performance will surely suffer. To guard against this, we need to be even more intentional about our culture.

Our values matter more, if that is possible, and we must improve our processes—just as we have in other areas—to ensure that we communicate with each other continuously and act as one team.

So, will it all go right from here? I’d be lying if I said it always will. As I mentioned earlier, opportunities don’t come on an orderly schedule. You never know when they will pop up, and the saying that, “when it rains, it pours”, is surprisingly true with opportunities. So, even though I don’t know what they are, I’m pretty sure that there will be times when opportunities bunch up, and things will seem (and probably be) out of kilter. But, as long as we remain on guard, financially, functionally and culturally, we can correct our course and handle it. In the end, as with so many other things, we must remember what makes us special—our commitment to our values.

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The 2017 Sony Open teed off on January 9th at the Waialae Country Club where thousands of golf enthusiasts braved the heat to watch the pros break PGA Tour records. For the 12th year in a row, Toyota Hawaii was on the roads and the green as part of the event that ran until January 15.

As the exclusive Automobile Sponsor of the Sony Open, Toyota Hawaii provided 60 vehicles to shuttle the pro golfers around the island. At the front of the Spectators' Village near the green, the 2017 Prius, Rav4 Hybrid, Avalon Hybrid, Camry Hybrid, and Mirai FCV were on display near a Toyota Hawaii hospitality tent in alignment with the tournament’s sustainability theme. The vehicles, which represent the latest in Toyota’s vision of future mobility, were also decaled with fun facts about each vehicle.

The sustainability theme continued inside the Toyota Hawaii hospitality booth where spectators could charge their phones and enjoy the shade while relaxing on furniture made completely from virgin and recycled paper. All furniture was 100% recyclable.

In 2016, Toyota announced its goal to reduce vehicle CO2 emissions by 90 percent in comparison with 2010 levels, by 2050. To realize this, Toyota plans to promote the development of next-generation vehicles and further accelerate the spread of these vehicles.

The Sony Open is the largest charity golf event in Hawaii, and has raised

over $16 million dollars for over 350 local non-profits since 1999. Furthermore, the event contributes an estimated $100 million in marketing and economic impact to Hawaii.

Toyota Hawaii Goes Full Swing for Guests at the 2017 Sony Open

CUSTOMER EVENTS

“Since the Prius, Toyota has pushed

the envelope when it comes to sustainability

which made the Sony Open the perfect place

to showcase the latest in Toyota’s

Future of Mobility,” said Glenn Inouye,

senior vice president of Automotive Distribution.

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

5

NEW ACQUISITIONS

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

At the end of last year, Servco purchased its 10th new dealership in Australia, Ryde Toyota. Located outside of downtown Sydney in the city of Ryde, the business currently sells approximately 75 new and 25 used vehicles per month. Ryde Toyota has been owned and operated by a small group of families for over 40 years.

Ryde will now operate as a branch of Servco’s larger nearby dealership, Chatswood Toyota run by Dealer Principal Ian Mayer. Under the leadership of Mayer and General Manager Anthony Lucisano from Chatswood, their goal is to significantly increase new and used vehicles sales. In addition, the dealership’s Parts, Fleet Sales, Sales Administration, Pre Delivery and Accounting will be consolidated into the existing operations of Chatswood Toyota providing significant cost savings.

The City of Ryde encompasses a total area of 25 square miles, and is predominately residential, but also has substantial commercial and industrial representation including major hospitals, a university and major shopping centers.

Servco Acquires Ryde Toyota in Australia

(L to R): Ian Mayer, Dealer Principal,

with Anthony Lucisano, General Manager,

at the Ryde Toyota dealership.

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM6

LEADERSHIP PROFILE

John Lee Vice President & Corporate Tax DirectorJohn Lee joined Servco in 2015 as our Vice President & Corporate

Tax Director, responsible for the company’s tax compliance, planning and accounting. We sat down with John

to learn more about him.

When did you join Servco?

March 2015, so approaching two years with Servco.

Can you tell me about your past work experiences?

I joined PricewaterhouseCoopers (PwC) out of graduate school, starting in the firm’s Silicon Valley office and ending up at its headquarters in New York. During my decade with the firm, I specialized in international tax, helping multinational corporations structure to support global growth. My activities at Servco, which is itself a growing multinational, are a continuation of that work.

Prior to that, I had stints with Merrill Lynch and the House Finance Committee at the Hawaii State Legislature.

What led you to join Servco and how are you settling in?

I grew up in Hawaii and wanted to return home from New York at some point, but I thought it was unrealistic due to my chosen career path in international tax consulting. I jumped at the opportunity when I learned that Servco was hiring. 

Servco is unique in the local market in terms of its global reach and has its fair share of interesting tax considerations. In my relatively short time with the company, Team Servco has been very welcoming, and I’m very fortunate to be here.

What do you see as key priorities for your role here?  

Every business decision has tax implications.  A key priority for me here is to socialize tax opportunities and risks to aid Servco leadership and operations in their decision-making. Further, the regulatory demands on multinational corporations continue to increase due in part to governments and their regulators who are seeking greater transparency regarding taxpayers’ global activities.  In line with the company’s direction more broadly, the tax function is streamlining processes through adoption of systems so that we’re positioned to meet those growing demands.

7FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

How do you measure success?  

Results are an obvious measure, but also whether I’ve given it my full effort in the process.

How would you characterize your leadership style?

At PwC, a key performance measure was, “We Put Ourselves in Other’s Shoes.” The behaviors it implied were that you lead by example, including rolling up your sleeves/getting in the trenches when the occasion calls for it.  It also implied active listening, helping you to keep a finger on the pulse and to make more informed decisions.  These are principles that I refer back to again and again in my role today.

What is your proudest accomplishment? 

In the professional context it’s mentorship of professionals entering the field of finance/tax. I had a number of mentees at PwC who have gone on to do some pretty great things.  In that same vein, I will be getting involved with a local graduate business program to teach and mentor students interested in pursuing a career in corporate taxation (yes, they do exist).

What was one of the hardest lessons you learned in your business career? 

To know when to ask for help.  I think most of us place a high value on self-sufficiency and that to ask for help is to fall short. The consequence for me very early in my career was to pull overnighters in the office or for the quality of deliverables to suffer, in which case no one won. For me, it required an honest self-assessment of my capabilities, and acknowledgment that there are only so many hours in the day, to recognize when I need to lean on the help of others.

Can you tell us about your childhood? Where were you born and raised? 

Born and raised in East Oahu. My sister and I were raised by my mother, but we always felt supported by both parents. In retrospect, although there were moments of “island fever,” I think it was on the whole an idyllic childhood.

What do you enjoy in your spare time? 

Travelling, in particular to places known for having good food. Lyon, San Sebastian, Kyoto, and certainly New York are way up there for me in terms of favorite gastronomic

destinations, although I’ve also enjoyed exploring the various solid restaurant options in Honolulu since returning.

What’s your favorite food? 

I’m not sure if it qualifies as food, but I’m a caffeine junkie and enjoy a good cup of coffee. My favorites more squarely in the food category are sushi and the Shack Burger at the New York burger joint, Shake Shack.

What is your favorite word? 

I know, it’s two, but I think “thank you” goes a long way in life.

What is your least favorite word? 

I don’t have just one.

What turns you on creatively, spiritually, or emotionally? 

My family and friends.

Who do you admire most either professionally or personally? 

We have an amazing culture at Servco, and that starts at the top. I saw a lot of chest-thumping in New York, and Servco leadership continues to teach me that you can stay grounded and be effective at the same time.

Wynton Marsalis, Mitsuko Uchida, Thomas Keller, Joel Robuchon – people who undoubtedly have natural talent, but have also worked hard to master their craft.  Warren Buffett, as much for his professional accomplishments as for his interest in the welfare of others.

If you step onto the campus of a school in Hawaii, and sit at a desk, chances are that

Servco School and Office Furniture (SSOF) had a part in getting it there. For 30 years,

SSOF has been furnishing local classrooms, providing students and teachers with

the products they need to educate and learn each day. From chairs, desk & tables

to mobile cafeteria tables and Library furniture, SSOF has come a long way since its

humble beginnings.

A Successful Year for Servco School and Office Furniture

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM8

COVER STORY

A Successful Year for Servco School and Office Furniture

COVER STORY

Winning BidsEvery year, the Department of Education awards several million dollars in furniture contracts to fill classrooms and offices, making it one of the largest furniture purchasers in Hawaii. This also makes the bidding process with the DOE critical for SSOF.

This year yielded one of SSOF’s greatest achievements to date, winning bids for 65% of the DOE’s furniture needs. It is unusual to gain more products when bidding with new manufactures.

“Gilbert’s team won over 80% of the items they bid on, which is phenomenal,” said Craig Washofsky, president of Servco Home & Commercial Products.

The order list contained over 300 product options for school furniture, and being the provider of a majority of the items on this list means that SSOF gained significant control over the school furniture market in Hawaii.

“SSOF has always been dominant in the school and office furniture market throughout Hawaii,” said Gilbert, who was determined to make sure it stayed that way.

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM 9

“After a very challenging year in 2016 when a key supplier failed to keep up with our order volume, Gilbert and Randy found several new vendors, worked with them under a very tight deadline, to guarantee a strong performance in 2017,” praised Craig.

Maximum Effort, Maximum Results. Like the rest of our distribution divisions, SSOF works with manufacturing companies to provide the latest products to showcase to its customers. It first started with Virco, the leading furniture company in Hawaii for 10 years. After discontinuing our relationship with Virco, the division went with Artcobell and Midwest, a relationship that lasted for 17 years. After Artcobell discontinued a majority of its products featured on Hawaii’s order list, and Midwest decided to close, Gilbert’s team needed to search for alternatives. With the help of his Assistant Bids Manager, Randy Nashiro, they were able to secure two new accounts with AmTab and Scholar Craft. The decision to go with these manufacturers was an easy one. Coincidentally Steve Sykes, Vice President of Scholar Craft previously worked for Artco Bell and Doss Samikkannu owner/CEO of Amtab also was a Vice President at Midwest.

Despite challenges with its manufacturers, SSOF still increased its revenues in 2016, making it evident that this success is also due to the dedication and hard work of their team, Bryson Shinsato and Justin Toyofuku.

While SSOF’s DOE wins were the most notable, SSOF also recently expanded its contract with Kamehameha Schools statewide,

as they will soon be working to furnish Kamehameha’s campus in Kea‘au. Other projects include replacing furniture at Maui Waena Intermediate School, as well as furnishing the newly built Ho‘okele Elementary School out in Kapolei. Gilbert says that it is common for at least one new school to open every year in Hawaii, giving SSOF prime opportunity to build their relationships across the islands.

In the late 70’s, Film Services of Hawaii was one of Servco’s many divisions, and primarily sold audio visual equipment from Bell & Howell. Past Sr. Vice President Roy Tokuhisa had an interest in the education market and decided to include school supplies and furniture into the company’s dealings. Film Services of Hawaii then changed its name to Education Works, under its new Vice President, Diane Morita. In 2007, Servco decided to sell the school supplies side of the company, but kept its furniture accounts.

Today, with a new name, Servco School & Office Furniture (SSOF) operates under Servco Home and Consumer Products (SHCP). The division team consists of a strong few who are furnishing schools all across the islands. Gilbert Morita, SSOF’s General Manager leads the team. A true Servco man, he worked his way up the chain from an electronic technician fixing devices in a repair shop. Gilbert will celebrate his 50th anniversary with Servco next year.

JANUARY 2017 | HUI ‘OLELO | TALK OF THE TEAM

TIS

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New phone system for ServcoWe have begun our implementation of all Servco Hawaii locations to the new Shoretel phone system, and will provide periodic updates on which locations have been migrated.

In January, SIS Honolulu, Motor Imports, and Kaimuki were migrated to the Shoretel phone system. This adds to the existing locations with Shoretel phones: Waipahu, Kauai, Subaru Waialae and Maui, and the Customer Care Center.

TIS will be contacting the location managers to conduct onsite surveys in preparation for the installation. Thank you in advance for your patience and participation in the upcoming training events.

As a reminder: For locations that are still using the Nortel/Awaya phones, if you need to call someone at the locations with Shoretel phones, please dial the “9” plus the full 7-digit phone number, instead of just the 4-digit extension.

TIS Tips | Password Security Online banking, shopping,

social media, website surfing, and anything

connected to the internet can all be used as an

avenue to steal company or personal information and cause financial damage.

As a result, properly protecting ourselves

whether at work or home is important. This is a four-part series on steps you

can take to better protect yourself and Servco.

Rule #1 Have a good password strategy.

✓ Do use a phrase with complex characters. For example, “@llD0g$Hav3Fl3@$” which stands for “all dogs have fleas. This will make it easy for you to remember but very difficult for hackers to guess or crack.

X Do not use something easy to guess like “Password”, your name, address, or birthday.

X Do not re-use your passwords. Each account should have a different password.

X Do not store your passwords on unprotected online documents (i.e. Google Docs) or on paper in open areas.

✓ Consider a “tip sheet” to give you a clue for your passwords, as an example for the above your “tip sheet” might include a question like “why are dogs itchy?”.

Locations will be upgraded to the new phone system in the following phase order:

PHASE 1 (Completed) SIS Honolulu, Motor Imports, Kaimuki

PHASE 2 (Week of February 20) Lexus, Lexus Pre-Owned, Lexus Waimanu

PHASE 3 (Week of March 20) SIS Hilo, Subaru Maui, Lexus Maui, SIS Maui, Servco Tire Maui

PHASE 4 (Week of April 17) SAPC, StratPlan, Fleet, VPC, Servco Tire Honolulu, SHAD, TIS, ERP, STWW

PHASE 5 (Week of May 15) Corp, Prop, ASC, Marketing, SACS, HR, AFS

PHASE 6 (Week of June 12) STH, Subaru, STH Pre-Owned

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

PHILANTHROPY

11

Locations will be upgraded to the new phone system in the following phase order:

PHASE 1 (Completed) SIS Honolulu, Motor Imports, Kaimuki

PHASE 2 (Week of February 20) Lexus, Lexus Pre-Owned, Lexus Waimanu

PHASE 3 (Week of March 20) SIS Hilo, Subaru Maui, Lexus Maui, SIS Maui, Servco Tire Maui

PHASE 4 (Week of April 17) SAPC, StratPlan, Fleet, VPC, Servco Tire Honolulu, SHAD, TIS, ERP, STWW

PHASE 5 (Week of May 15) Corp, Prop, ASC, Marketing, SACS, HR, AFS

PHASE 6 (Week of June 12) STH, Subaru, STH Pre-Owned

This past year, Subaru Hawaii donated $30,000 to six local nonprofits as part of its Share the Love sales campaign. Now in its sixth year, the campaign ran from November 1st through December 31st. During the annual sales event, Subaru Hawaii donates $250 for every new car sold up to $30,000, and the total is divided evenly between six nonprofits in Subaru’s focus areas of learning, animals, and the environment. 2016 beneficiaries included Friends of the Library of Hawaii, Sustainable Coastlines Hawaii, Hawaii Island Humane Society, Hawaiian Humane Society, Maui Humane Society and Kauai Humane Society.

As an added bonus to the Share the Love campaign, an Instagram contest, #sharethelove808, gave participants the opportunity to raise awareness for their favorite cause and the chance to win a GoPro. The winner of #sharethelove808 was Nelson Jacinto of Hawaii Island.

Subaru Hawaii’s Share the Love Sales Campaign Raises $30,000 for Local Nonprofits

“Our nonprofit beneficiaries are integral to our community, and it gives us great joy to support their work financially and by raising awareness with our annual Share the Love sales event,” said Glenn Inouye, Servco senior vice president of Automotive Distribution, representing Subaru Hawaii Dealers.

Donations would not have been possible without the dedication of the Subaru Hawaii sales team, and our valued customers. Together, we can make a difference in the community by sharing the love—because that’s what makes a Subaru, a Subaru.

Captions here?

12

EMPLOYEE SPOTLIGHT

Our experts answer your questions

NAME JOB TITLE DEPARTMENT

Garrit Barth Port Operations Supervisor Vehicle Parts Center

Elia Maikai-Iakopo Customer Care Coordinator Customer Care Center

Myrvie Buster Sales Consultant Servco Auto Kauai

Melissa Lopez Customer Relations Associate Servco Auto Waipahu

Rene Julian Sales Consultant Servco Toyota Honolulu

Justin Albano Lot Attendant Servco Toyota Honolulu

Taylor Igarashi Marketing Assistant Servco Marketing

Joseph Moananu Warehouse Supervisor Servco Home & Appliance Distribution

Welcome to Team Servco! | NEW HIRES

5 YEARSTyler Ganeku Servco Toyota Windward

John Platiro Servco Lexus Maui

10 YEARSEfren Oasay Servco Tire Company, Maui

Bryan Cabanilla Servco Toyota Honolulu

Rodel Corpuz Servco Auto Waipahu Cheryl Giddings Customer Care Center Ross Yanagihara Servco Toyota Honolulu

Jean Balauro Accounting & Financial Services Kevin Nakamura Accounting & Financial Services

15 YEARSEarl Kekuna Servco Toyota Honolulu

Sandra Walker Servco Pacific Insurance, Hilo

20 YEARSRobert Amano Servco Tire Company, Maui

25 YEARSArnell Aurelio Servco Toyota Honolulu

35 YEARSZenon Bello Servco Auto Parts Center

Angeline Collado Accounting & Financial Services

Happy Anniversary

NAME FROM TO

Marlyn Gadiano Accountant - AFS Office Manager - Servco Subaru

Leslie Nakashima Marketing Manager - Marketing Inventory Manager - Product Planning

On the Move

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

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EKUDOS

SERVICE WITH A SMILE

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

Notes from our ekudos collection…

• Mahalo for your help & creative parking solution for our “Mother’s Against Drunk Driving Awards Presentation.”

• Thank you for volunteering to help do appointment reminder calls to our customers! Great teamwork!

• Can’t take all the credit (smiley emoji) on the tandem reminder. Big MAHAO for being my backup.

• Thank you for creating a spreadsheet to track UH ticket winners and for coordinating the pick up today!

• Thank you for always being so awesome and helping whenever you can. You do it willingly and with a smile. I so appreciate your help with last minute mailings, packets etc.

• Thank you for staying late to help deliver a vehicle. Your commitment to excellent customer service and teamwork does not go unnoticed!

• You are an amazing worker that constantly goes above and beyond to assist customers. You stand tall just like the dog on this card!

• Thank you for the quick, professional service you and your staff provided in repairing my truck.

$25 Shell Gift CardsWinners who received ekudos

Ashley Marie Malate Customer Care Center

Tishara Sataraka Customer Care Center

Kevin Honda Servco Toyota Honolulu

Kim Bala Servco Auto Customer Service Center

Eric Yano Servco Toyota Honolulu

$10 Cookie Corner Gift CardsWinners who sent ekudos

Jay Peterson Customer Care Center

Andrea Mailo Marketing

Nicole Mosher Servco Auto Waipahu

Devy Salvador Servco Auto Customer Service Center

Sid Matsufuru Corporate Properties

Many mahalos again to Lem Queja for his help and assistance this year with our Tacoma Highlander.

We appreciate and trust his advice and recommendations for the maintenance needed on our vehicles.

Servco Auto Kauai needs to know what a person like Lem brings to their operations. Good employees make a business run smoothly and I want to acknowledge what his service means to us.

Lem’s professionalism, courtesy, and follow up is upmost and we can always depend on him to bring closure to our vehicle issues.

Congratulations to our recent ekudos winners!Never underestimate the difference YOU can make in the lives of others.

Lemuel QuejaService ConsultantServco Auto Kauai

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EMPLOYEE OF THE MONTH

FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

Congratulations to Nick Gomes from Servco Lexus Maui for being Employee of the Month of January! Nick received a $100 gift card in recognition of this award.

Servco Lexus Employee of the Month

Photo L to R: Eric Chang,

General Sales Manager, Nick Gomes,

Senior Sales Service Assistant,

Charles Lee, GVP & General Manager

PROCEDURE:Cut the onion bun in half, spread butter on each half, and griddle. When the bun is grilled to your liking, spread the boursin cheese on each half. Layer bacon, grilled onions, kalua pig (drained of liquid), lomi tomatoes, tomato slice, and Manoa lettuce on the bottom half of the bun. Cover with the top half of the bun, and cut the sandwich in half. Serve immediately.

LOMI TOMATO Yield: 1 ¾ cup1 cup Vine-Ripened Tomato, diced

½ cup Sweet Maui Onion, finely diced

¼ cup Scallions (green part only), finely slicedSalt, to tasteChili Pepper Water (optional)In a small bowl, combine the tomato, onion, and scallions. Season with salt. Add the water to achieve the desired texture. Refrigerate until needed in an airtight container. The lomi tomato will keep in the refrigerator for up to two days, and the leftovers can be eaten on its own or as a side dish.

Kalua Pig “BLT” Recipe by Chef Alan Wong

INGREDIENTS:Yield: 1 serving1 pc. Onion Bun

1 Tbsp. Butter, unsalted

1 ½ Tbsp. Boursin Cheese, Garlic Flavor

2 pc. Bacon, cooked

1 slice Grilled Onions

½ cup Kalua Pig

2 Tbsp. Lomi Tomato (see sub recipe)

1 pc. Hamakua Springs Tomato Slice

1 leaf Manoa Lettuce

15FEBRUARY 2017 | HUI ‘ŌLELO | TALK OF THE TEAM

BULLETIN

January 2017

EQUAL EMPLOYMENT OPPORTUNITY

SERVCO PACIFIC INC. and its subsidiaries fully support the national policy of Equal Employment Opportunity. Our policy provides for equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity or expression), age, national origin, ancestry, marital/civil union status, arrest and court record, disability, genetic information, sexual orientation, domestic or sexual violence victim status, credit history, citizenship status, disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, Armed Forces Service medal veterans, or other characteristics protected under applicable state and federal laws, regulations, and/or executive orders.

It is also our policy to prohibit harassment and/or discrimination of a sexual or racial nature, or any factor protected by law. Sexual harassment can occur between men and women, men and men, and women and women; and refers to any unwelcome sexual advance, request for sexual favors, and any other verbal or physical conduct of a sexual nature. (For specific guidelines, please refer to Policy 102.) This type of behavior violates Company policy, is illegal and will not be tolerated.

Our policies and programs provides guidance for our efforts in hiring and developing the best qualified personnel. The overall responsibility for these policies and programs has been assigned to the Director of Human Resources, Sheryl Delsol, however, it is also the responsibility of all managers and supervisors. The Employment/EEO Manager, Lorine Ogawa, has been designated to coordinate the day-to-day activities of our Equal Employment Opportunity policies and programs.

Employees who believe they have been subjected to or who observe discrimination and/or harassment in any form should report such conduct to their manager or to the senior manager of their business unit. If this is not appropriate, employees are encouraged to seek assistance from the Director of Human Resources, or the Employment/EEO Manager, so that the matter may be promptly and thoroughly investigated and appropriate action taken. Managers shall promptly report all complaints of harassment and/or discrimination to Human Resources (the Employment/EEO Manager). In the investigatory interview, both parties will be given the opportunity to tell their side of the story. The investigation will be conducted with the intent of protecting the privacy of all parties concerned to the extent possible. We are confident that management will act as quickly as possible to address and resolve any concerns you may have.

Employees who violate this policy will be subject to disciplinary action up to and including discharge. Retaliating or discriminating against an employee for filing a complaint of discrimination or harassment and participating in an investigation is prohibited and will result in disciplinary action up to and including discharge.

We personally endorse the principles of the Equal Employment Opportunity and pledge to encourage all to uphold these principles as well.

Sincerely,

Rick Ching Mark Fukunaga President Chairman of the Board Chief Operating Officer Chief Executive Officer

General TrainingReady.Set.SERVCO! Welcome Orientation February 6 or May 10 8:00 – 1:00 PM, STH Pikake Room

Safe Driver Training* February 14 & 21 or April 11 & 18

8:00 – 1:00 PM, STH Pikake Room

Both days required*Required for those who drive as part of their core job responsibilities

Manager TrainingLeadership Works Experience: Glenn Furuya April 4 & 5, 18 & 19, May 2 & 3, 16 & 17

8:30-4:30 PM, Dole Pomoka’i

Making the Transition from Staff to SupervisorMarch 20

9:00-4:00 PM, Hyatt Regency Waikiki Beach and Resort

For more information, call Human Resources, 564-2150 or email HrTraining@servco.com

Marine Corps Swamp RompFebruary 11Sponsored by Subaru Hawaii

Dealership Grand OpeningMarch 9Servco Auto Kauai

2017 First Hawaiian International Auto ShowMarch 24-26Toyota Hawaii, Servco Lexus, and Subaru Hawaii

Editorial Team: JONDI ANDERSON, SHAWNA BENSON, ANDRIJANA BIRTASEVIC, HAYLEE FAUSTIN, HEIDI KWONG, NATHAN NAKASONE, JOCELYN REPOLLO, ROD SAUNDERS, MICHELE TABIOS, MICHELLE TUPINO AND BROOKE VILORIA, RACHEL BURK

Editorial Staff: KAELYN OKUHATA, CASEY NISHIMURA

We wish to thank all contributors for their time and resources to this publication. If you would like to contribute articles, information or photos, please contact our editorial staff.

THE VIEWS AND OPINIONS EXPRESSED IN THESE PAGES DO NOT NECESSARILY REFLECT THOSE OF SERVCO.

Community Events Training Events

For more information, contact susan.nakamura@servco.com/ext. 2275

For more information, contact estelle.iwamura@servco.com/ext. 2229

CORRECTIONS

• In last month's "Leadership Profile" of Mike Nolan, we incorrectly stated that Mike joined Servco in 2016. Mike has been with Servco since 2015. We also used the incorrect spelling of his wife's name, Robyn.

• In last month's "Happy Anniversary" section, we incorrectly noted that Wayne Toyama works in the Vehicle Parts Center. Wayne works in the Vehicle Processing Center.