tangoe.com | 844.484.5041 | ©2020 Tangoe US, Inc.

About the CustomerAbout the Customer

The customer is a healthcare conglomerate with numerous locations nationwide, offering a variety of services.

Businesses are always changing to stay one step ahead of the competition. There is a constant shift in the volume of locations due to openings, closings and moves. Lack of accurate inventory could potentially lead to an accidental shut-down of a mission-critical service or paying for a service at a location that has been closed. Equally important is the ability to associate an inventory item with a business unit or division so that it can be allocated to the correct cost center for integrity within the budgeting and financial reporting systems.

The lack of integration between inventory and billing information made it impossible to reconcile active services for each location. The provisioning tool was not easy to use, and it didn’t flow directly to where the TEM system was processing the invoices. In addition, the lack of visibility of all telecom services at each store’s location caused potential for duplicate billing, disconnected service still billing and inaccurate rates.

Tangoe was brought in to help the customer address these challenges and ultimately help them achieve their goal of driving down expenses.

Challenges

SolutionsSolutions

Tangoe implemented the customer’s telecommunications spend through a solution that manages voice, data, and wireless telecom expenses. This includes comprehensive telecom and mobile TEM services on one application. The goal was to be able to provide more detailed, lower level circuit information that is linked to billing, resulting in a streamlined service inventory across the system.

As an ongoing project, Tangoe’s implementation is helping ease the transition for the customer as it migrates MPLS (Multiprotocol Label Switching) service/circuits over to a SIP (Session Initiation Protocol) platform for savings opportunities.

Lack of accurate inventory

Needed to associate inventory items with business units or divisions

No integration between inventory and billing

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Challenges01

Management of voice, data, and wireless telecom expenses

Smooth transition for the customer as it migrates to a new platform for savings opportunities

Tangoe’s Bill Pay enabled a single transaction to pay all telecom invoices

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Solutions02

Initial audit saved the company more than $105,000 in the first three months

Tangoe processed, validated, and paid approximately 3,000 monthly invoices across 121 unique carriers in the first three months

Late fees were eliminated, freeing up employees to focus on other tasks/activities

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Results03

Rivermine.

Tangoe® Helps Healthcare Company Get Immunity from Decentralized Inventory With numerous locations continuously opening and closing, a lack of inventory visibility led to missed opportunities to optimize services and ensure correct billing and eliminate waste. The solution from Tangoe solves the issue through streamlined expense management as it offers one tool for managing inventory and expenses.

I N D U ST RY: H E A LT H C A R E | O R G A N I Z AT I O N : A N AT I O N A L H E A LT H C A R E S E R V I C E S P R OV I D E R

C A S E ST U DY

tangoe.com | 844.484.5041 | ©2020 Tangoe US, Inc.

Tangoe’s Bill Pay solution was an added benefit to further complement the software application. It enables a single transaction to pay all telecom invoices at the right time, to the right places and in the right amount to improve cash flow management, eliminate late payment costs and cease service interruptions. Tangoe also guarantees no late fees. The customer is now positioned to save money through visibility of reports based on location, as well as save money by eliminating late invoice fees.

ResultsResults

This implementation identified immediate savings opportunities when it went live by locating inventory inaccuracies. The customer’s telecom team instantly noticed that certain services needed to be disconnected because the physical locations were closed. The customer benefitted from major savings right away. In fact, the initial audit saved the company more than $105,000 in the first three months.

In this time period alone, the Invoice Management software gathered, processed, validated, and paid approximately 3,000 monthly invoices across 121 unique carriers. Approximately 200,000 in-service inventory items were managed.

“We view Tangoe not just as a TEM system vendor, but as a partner,” said the company’s telecom manager. “Our experience with Tangoe assured us that a solution to fix our inventory issue was possible and that we could work smarter as a team.”

Aside from the savings, the healthcare company has clearer visibility than ever before. A single system allows the company to optimize services and drive savings. The Order Management module directly updates inventory and maintains accuracy.

The company-wide adoption of the ordering tool was made possible because bulk ordering and custom provisioning templates are supported. An easier ordering process with less keystrokes and the elimination of workflow steps has improved time from creation to submission for orders. Automated workflow for "exceptions" for invoice processing are addressed within the system, thus saving time and improving tracking. Real time reporting drives more informed business decisions.

– TELECOM MANAGER

C A S E ST U DY

Tangoe helps nearly half of the Fortune 500 work smarter, save money and be confident by simplifying complex technology processes through automation. The Tangoe Platform is one complete solution that helps customers place technology orders, pay invoices, track inventory and find cost savings for telecom, mobile and cloud – including IoT and 5G. Tangoe manages more than $40 billion in technology expenses across 10 million global technology assets and $2 billion in managed payments. Tangoe is backed by 20 years of industry experience and more than 1,400 technology, product, and service delivery experts who monitor, manage, dispute, and report on the day-to-day operations behind customers’ telecom, mobile, and cloud environments. With Tangoe customers have everything needed to confidently manage assets, roll out new programs, and improve the bottom line. To learn more about Tangoe, visit tangoe.com, or visit Tangoe on Twitter, LinkedIn, and Instagram.

About Tangoe!

“We view Tangoe not just as a TEM system vendor, but as a partner. Our prior experience with Tangoe assured us that a solution to fix our inventory issue was possible and that we could work smarter as a team.”

Rivermine.