Targeting future financial challenges through modern online tools

Head of Online Channel Evolution Business

Geoffroy de Visscher

Brussels, 31th of May 2017

The world is getting digital…

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76 % of Belgian citizens made

online purchases in 2016, for a total

amount of 9 billion euros

Source: BeCommerce Report 2016

In 2016, e-commerce grew by 13,4% in Belgium (highest growth rate in Europe)

50 % of Belgian seniors made an

online purchase in 2016

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25 % of the Belgians use their

smartphone for online purchases

It is time to adapt!

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9 Source: http://www.didiy.eu/blogs/digital-artisans-reshaping-craftmens-work-through-digital-do-it-yourself

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Are YOU ready for the “Digital disruption” in your domain of activities?

ING also has to adapt

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ING is serving Business clients digitally for a long time

Business’Bank Telelink@IsabelING Smart

Banking for

Tablet

ING Smart

Banking for

smartphone

Payments

Admini-stration

Beyond Banking

Reporting

Payments

Admini-stration

Beyond Banking

Reporting

• For iOS and Android• For smartphone and tablet• For private (Home’Bank) and Business (Business’Bank) needs• Main functionalities

• Account and transaction overview• SEPA payments• Second signature for payments

ING Smart Banking app

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ING Smart Banking app: 2nd signature

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• What’s that ?Payment files generated via an ERP can be uploaded and signed at once in Business’Bank easy for large number of transactions

• Technical aspects• Supported formats: SEPA XML (S-ECT, M-ECT,

SEPA Direct Debit)• Maximum size: 10 Mb• One signature is required per envelop (Might

require some adaptations in the way XML files are build…)

• Possibility to differentiate encoding from signature

• Sign by 2 is possible• Channels limits are not applicable (but

mandates are respected of course)• 2 steps: upload, then sign.

• Tip:• Excel to XML convertor – free of charge!

Upload of payment files

TIP: Excel to XML convertor

• Free of charge!

• Up to 50 payments with one single signature

• Very easy to use

Download it on:

http://www.ing.be/xmlcreation

Payments

Admini-stration

Beyond Banking

Reporting

Mandates management

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Contracting & activation

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Payments

Admini-stration

Beyond Banking

Reporting

• Available for all clients • Activation via Business’Bank or Telelink Online (Signing powers are required)• Request, download & duplicate's (Real time treatment (up to 10.000 transactions))• Free of charge

e-statements

File based reporting - CODA files

• What’s that ?Transactions are compiled in a standard format, allowing automatic reading and reconciliation by an accounting software easy for large number of transactions

• Technical aspects• Required: Premium option• Must first be activated in Business’Bank• Select the frequency (daily, weekly, monthly)• One file per account or consolidated• CODA files remain available for 1 month

Payments

Admini-stration

Beyond Banking

Reporting

Your invoices 100% online

• Create offers and invoices• Sending invoices (PDF via e-

mail or letter)• Easy management and

follow-up of your invoices• Share invoicing data with your

accountant• Possibility to finance invoices

Request your free trial access : www.ing.be/invoicesolutions

ING Invoice solutions

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Where and when you want!

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ING VIPServices

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Before an on arrival• Account, rental guarantee & home insurance, debit

and credit cards are ready on arrival

During the stay in Belgium• Direct debits & automatic transfers• International Internet Banking (PC, Tablet, Smart’Phone)• Car financing and insurance• Free International Tax check + optimal financial services• Free home purchase assistance• Free pension check• Free insurance check: are you properly insured?

Before an on return• Which services can you keep, which have to be stopped• International Mobility checklist• Free International Tax check + arbitrage of financial services?• Non-resident financial services

ING VIP Expat financial Services(3)

ING local branchMake an appointment via www.ing.be

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ING Expat Contact CentreOpen from 8:00 to 22:00 on weekdays + 9:00 to 17:00 on Saturdays

EN: +32 2 464 66 64 FR: 32 2 464 66 62

DE: +32 2 464 66 63 NL: 32 2 464 66 61

ING Expat ManagersRudy Scheepmans, Brussels Dave Deruytter, National

ING Expat and Non resident Services

www.ing.be/expat ing expatmailto:expat@ing.be

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Coming to work in a country with 200 days of rain is your choice

We will do our utmostto guide you financially.

Call us on +32 2 464 66 64 or surf to ing.be/expat

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Coming to work in a country with 200 days of rain is your choice

Thank you

Thank you

feel free to ask your questions