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Tata Consultancy Services Limited

Type Public

Traded as BSE: 532540

(http://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?

scripcode=532540)

NSE: TCS

(http://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?

cons=TCS&section=7)

BSE SENSEX Constituent

CNX Nifty Constituent

Industry Information technology

Founded 1968

Founder(s) J.R.D Tata

Headquarters Mumbai, Maharashtra, India

Area served Worldwide

Key people Natarajan Chandrasekaran

(CEO & Managing Director)

Services IT services

Outsourcing services

IT consulting

Revenue US$ 11.57 billion (FY 2012-13)[1]

Tata Consultancy ServicesFrom Wikipedia, the free encyclopedia

Tata Consultancy Services Limited (TCS) is an Indian multinationalinformation technology (IT) services, outsourcing and consulting

company headquartered in Mumbai, Maharashtra.[4][5] TCS operates in

46 countries and has 199 branches across the world.[3] It is a subsidiaryof the Tata Group and is listed on the Bombay Stock Exchange and theNational Stock Exchange of India. TCS is the largest Indian company by

market capitalization[6][7] and is the largest India-based IT services

company by 2013 revenues.[8][9] TCS is ranked 40th overall in theForbes World's Most Innovative Companies ranking, making it both the

highest-ranked IT services company and the top Indian company.[10]

Contents

1 History1.1 1968 to 20001.2 2000 to present

1.3 Acquisitions2 Products and services

2.1 Service lines3 Operations

3.1 Locations3.2 TCS BPS3.3 Tata Research Development and Design Centre3.4 Innovation Labs

4 Awards5 Sponsorships

6 Controversies6.1 Class action lawsuit

6.2 Hiring in Canada

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Operating

income

US$ 3.12 billion (FY 2012-13)[1]

Profit US$ 2.59 billion (FY 2012-13)[1]

Total assets US$ 9.58 billion (31-Mar-2013)[1]

Total equity US$ 7.66 billion (31-Mar-2013)[1]

Employees 285,250 (September 2013)[2][3]

Parent Tata Group

Subsidiaries CMC Limited, TCS China, TRDDC, Computational Research Laboratories,

TCS e-Serve Ltd.

Website www.tcs.com (http://www.tcs.com/)

6.2 Hiring in Canada7 See also

8 References

9 External links

History

1968 to 2000

Tata Consultancy Services Ltd (TCS) was founded in 1968 by J.R.D

Tata as a division of Tata Sons Limited.[11] Its early contracts includedproviding punched card services to sister company TISCO (now TataSteel), working on an Inter-Branch Reconciliation System for the Central

Bank of India,[12] and providing bureau services to Unit Trust of India.

In 1975, TCS conducted its first campus interviews, held at IISc, Bangalore. The recruits comprised 12 Indian Institutes of Technology graduates and three IISc

graduates, who became the first TCS employees to enter a formal graduate trainee programme.[13]

In 1979, TCS delivered an electronic depository and trading system called SECOM for the Swiss company SIS SegaInterSettle. TCS followed this up with

System X for the Canadian Depository System and automating the Johannesburg Stock Exchange.[14] TCS associated with a Swiss partner, TKS Teknosoft,

which it later acquired.[15]

In 1981, TCS established India's first dedicated software research and development centre, the Tata Research Development and Design Centre (TRDDC) in

Pune.[16]

In 1985 TCS established India's first client-dedicated offshore development centre, set up for clients Tandem.

In the early 1990s the Indian IT outsourcing industry grew rapidly due to the Y2K bug and the launch of a unified European currency, Euro. TCS created thefactory model for Y2K conversion and developed software tools which automated the conversion process and enabled third-party developer and client

implementation.[17]

2000 to present

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By 2004, TCS's e-business activities were generating over US$500 million in annual revenues.[18]

On 25 August 2004, TCS became a publicly listed company.[19]

In 2005, TCS became the first India-based IT services company to enter the bioinformatics market.[20]

In 2006, TCS designed an ERP system for the Indian Railway Catering and Tourism Corporation.[21]

In 2008, TCS undertook an internal restructuring exercise which aimed to increase the company's agility.[22]

TCS entered the small and medium enterprises market for the first time in 2011, with cloud-based offerings.[23] On the last trading day of 2011, TCS overtook RIL

to achieve the highest market capitalisation of any India-based company.[24]

In the 2011/12 fiscal year, TCS achieved annual revenues of over US$10 billion for the first time.[25]

In May 2013, TCS was awarded a six-year contract worth over 1100 crores to provide services to the Indian Department of Posts.[26]

Acquisitions

NameAcquisition

dateActivities

Country

of HQPrice

Employees(at

acquisition)

Notes Reference

CMC Limited October 2001 IT Services India$ 33.9

m3,100

Access to domestic capability; continues to be

a separately run company.[27][28][29]

Airline FinancialSupport Services India

(AFS)

January 2004 BPO India $ 5.1 m 400BPO expertise in Airline and Hospitality

sector[30][31]

Aviation SoftwareDevelopment

Consultancy India

(ASDC)

Mar 2004 IT Services India $ 3.1 m 180ASDC was a Singapore Airlines-TCS JV;

Acquired Singapore Airlines as a major client[32][33]

Phoenix Global

SolutionsMay 2004 BPO India $ 13 m 400

Acquire expertise in insurance-domain

consulting[34][35]

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Swedish Indian IT

Resources AB

(SITAR)

May 2005 IT Services Sweden $ 4.8 m n/a

Acquire blue-chip European customers likeEricsson, IKEA, Vattenfall and Hutchison;

SITAR was TCS’ exclusive partner in

Sweden and a non-exclusive partner in

Norway.

[36][37]

Pearl Group October 2005 InsuranceUnited

Kingdom

$ 94.7

m 950

Acquired life and pension outsourcing business

from Pearl Group; Domain knowledge of life

and pension underwriting business.

[38][39]

Financial Network

Services (FNS)October 2005

Core Banking

ProductAustralia $ 26 m 190

TCS acquired core banking solution product

(BANCS) and access to 116 customers in 35

countries; FNS was an existing partner forTCS.

[40][41]

ComicromNovember

2005Banking BPO Chile $ 23 m 1,257

Entry into Latin America; Access to payment

processing platform.[42][43]

Tata Infotech February 2006 IT Services India$ 259.2m

3,600

The merger of Tata Infotech added 15 new

Fortune 500 clients and enhanced TCS’systems integration and infrastructure service

capabilities.

[44][45][46]

TCS ManagementNovember2006

IT Services Australia $ 13 m 35 Access to Australian clients [47][48]

TKS-TeknosoftNovember2006

Banking Product Switzerland$ 80.4m

115

Expand product portfolio by acquiring rights

to Quartz and ownership of Alpha and e-portfolio, enhanced presence in Switzerland

and France

[49]

Citigroup GlobalServices Limited

December2008

Captive BPO ofCitigroup Inc.

India $ 512 m 12,472TCS acquired key Banking and FinancialServices (BFS) domain knowledge.

[50][51]

Supervalu ServicesIndia

15 September2010

Captive IT/BPOunit of Supervalu

Inc. in India

India $ 100 m 600TCS had a deal with Supervalu to have theirSoftware Outsourcing to TCS and acquired

Supervalu India.

[52]

High Acquire expertise in High Performance

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Computational

Research Laboratories

August 2012

High

Performance

Computing

India $ 34 m 80 Computing (HPC) applications and Cloud

services

[53][54]

Alti SA April 2013 IT Services France$ 97.5

m1,200

Access to blue-chip French and Europeanclients in banking, luxury, manufacturing and

utilities sectors

[55]

Products and services

TCS and its 58 subsidiaries[56] provide a range of information technology-related products and services including application development, business process

outsourcing, capacity planning, consulting, enterprise software, hardware sizing, payment processing, software management and technology education services.[57]

Its established software products are TCS BaNCS and TCS MasterCraft.[58]

Service lines

TCS' services are currently organised into the following service lines (percentage of total TCS revenues in the 2012-13 fiscal year generated by each respectiveservice line is shown in parentheses):

Application development and maintenance (42.80%);

Asset leverage solutions (2.70%);Assurance services (7.70%);

Business process outsourcing (12.50%);Consulting (3.00%);Engineering and Industrial services (4.60%);

Enterprise solutions (15.20%); and

IT infrastructure services (11.50%).[57]

Operations

As of 31 March 2013, TCS had 199 offices across 44 countries and 124 delivery centers in 21 countries.[3] At the same date TCS had a total of 58 subsidiary

companies.[57]

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Tata Consultancy Services,

Hyderabad

The Tata Consultancy Services

campus in Lucknow

Locations

TCS has operations in the following locations:

India: Ahmedabad, Bangalore, Baroda, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi, Gandhinagar, Goa, Gurgaon, Guwahati, Hyderabad, Indore,

Jamshedpur, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Noida, Pune and Trivandrum[59][60]

Africa: South Africa, Morocco[61]

Asia (excluding India): Bahrain, China, Israel, Dubai, Hong kong, Indonesia, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan,

Thailand[62] [63] [64]

Australia: Australia

Europe: Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain,Sweden, Switzerland and United Kingdom.

North America: Canada, Mexico and United States.

South America: Argentina, Brazil, Chile, Colombia, Ecuador, Peru and Uruguay.[65]

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TCS BPS

TCS BPS is the second-largest India-based IT outsourcing company (after Genpact).[66] The BPO division had revenues of US$ 1.44 billion in the FY 2012-13

which was 12.5% of the total revenue of TCS.[67] TCS BPO has more than 45,000 employees which serve over 225 customers across 11 countries.[68] The rate

of attrition in BPO division during the financial year 2012-13 was 19.5%.[69]

Tata Consultancy Services has also opened a business process outsourcing facility in the Philippines.[70]

Tata Research Development and Design Centre

Main article: Tata Research Development and Design Centre

TCS established the first software research center in India, the Tata Research Development and Design Centre, in Pune, India in 1981. TRDDC undertakesresearch in Software engineering, Process engineering and systems research. Researchers at TRDDC also developed MasterCraft (now a suite of digitization and

optimization tools)[71] a Model Driven Development software that can automatically create code based on a model of a software, and rewrite the code based on

the user's needs.[72] Research at TRDDC has also resulted in the development of Sujal, a low-cost water purifier that can be manufactured using locally available

resources. TCS deployed thousands of these filters in the Indian Ocean Tsunami disaster of 2004 as part of its relief activities.[73] This product has been marketed

in India as Tata swach, a low cost water purifier.[74]

Innovation Labs

In 2007, TCS launched its co-innovation network, a network of innovation labs, start up alliances, university research departments, and venture capitalists.[75][76] In

addition, TCS has 19 innovation labs based in three countries.[77] TCS' partners include Collabnet, Cassatt, academic institutions such as IITs, Stanford, MIT and

venture capitalists like Sequoia and Kleiner Perkins.[78]

Awards

TCS was awarded the Business Standard's Company of the Year award for 2012.[79]

In 2012, the company won Gold Shield award for excellence in financial reporting from the Institute of Chartered Accountants of India (ICAI).[67][80]

The company won 'Recruiting and Staffing Industry Leader of the Year' and ‘Best Employer Brand’ awards at the World HRD Congress' annual meet in

2012.[67]

Sponsorships

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TCS is the title sponsor for Amsterdam Marathon, Bangalore 10k, New York City Marathon [81] and one of the sponsors of Berlin Marathon, Chicago Marathon,

Boston Marathon and Mumbai Marathon.[82] TCS is a sponsor of Indian Premier League team Rajasthan Royals since 2009.[83] In addition, TCS providesRajasthan Royals with technology to help in analysis of player performance, simulation and use of RFID tags for tracking the players’ fitness levels and for security

purposes in the stadiums.[84][85] TCS sponsors an annual IT quiz for high school students called TCS IT Wiz.[86]

Controversies

Class action lawsuit

On 14 February 2006, US law firm Lieff Cabraser Heimann & Bernstein, LLP filed a nationwide class action lawsuit against Tata.[87] In April 2012, a US DistrictJudge in Oakland, California approved action on the lawsuit on behalf of all non-US citizens employed by TCS within the state of California from 14 February2002 to 30 June 2005. The workers claimed that they were forced to sign over their federal and state tax refunds to their employer, as well as stating their Indian

salaries were wrongfully deducted from their US pay.[88] On February 22, 2013, the Company entered into an agreement to settle for a sum of INR 16,163 lakhs(USD 29.75 million), this class action suit filed in a United States of America Court relating to payment to employees on deputation. The Court has granted

preliminary approval to the settlement agreement.[57]

Charleston County, S.C, sued Tata Consultancy Services for delivering a botched software. TCS won the contract to create an online tax system (digiTax) for a$1.2 million. The system was supposed to go live in July, 2004 but was plagued by several delays. Tata developed the software at its offshore development centerin Chennai, India. The software was rejected by Charleston County during user acceptance testing where it failed to meet even the basic requirements. County sued

Tata and it agreed to pay back $1 million in out of court settlement. County finally bought out of box solution. [89]

Hiring in Canada

In May, 2013 the Canadian Broadcasting Corporation, in its extensive coverage of the hiring of temporary foreign workers in Canada and the unemployment issuesfaced by Canadians, reported that TCS rarely hires skilled experienced Canadians while advertising open positions in Canada. TCS responded that the company

hired more than 125 Canadian workers in 2013. [90]

See also

List of Indian IT companiesList of companies of India

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External links

Official website (http://www.tcs.com/homepage/Pages/default.aspx)

TCS's channel (https://www.youtube.com/user/TCSGlobal) on YouTubeTCS (https://www.facebook.com/TataConsultancyServices) on Facebook

Business data

Tata Consultancy Services Ltd. (https://www.google.com/finance?q=TCS.NS) at Google Finance

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Tata Consultancy Services Ltd. (http://finance.yahoo.com/q?s=TCS.NS) at Yahoo! FinanceTata Consultancy Services Ltd. (http://www.reuters.com/finance/stocks/overview?symbol=TCS.NS) at Reuters

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