BPO SERVICES

Today BPO units are involved in the transfer of business processes and so to say entire business functions. BPO industry acts as partner in the decision making structure surrounding the outsourced processes and functional areas. Performance metrics are primarily tied to customer service and strategic business value.

At times, companies need outside support to turn today’s realities into tomorrow’s golden opportunities. Business Process Outsourcing (BPO) provide a flexible and cost-efficient service solutions.

By outsourcing your business processes with The Digital Group you can increase your productivity, cut operational costs, provide better customer service, beat competition and in turn concentrate on your main operations by shifting your back office operations to offshore destinations.

BUSINESS PROCESS OUTSOURCING

INCREASE PRODUCTIVITY AND PROFITABILITY

Increase productivity

Cut operational costs

Provide better service

Save costs

Improved accountability

Optimize performance and scalability

Increase securityIncrease security

Ensure disaster recovery

The team of expert at T/DG BPO help companies

An efficient and effective BPO services helps organization in Transformation. Transformation is about Change, it’s about business improvement. To retain a competitive edge, what enterprises need is a committed and collaborate BPO partner. The Digital Group BPO is committed to comply with clients requirements and continually improve efficiency. Our services are delivered by a global network of of technology centers, staffed with people who provide sourcing options to meet your unique needs. We thereby ensure efficient communication, services and customer satisfaction.

T/DG’s BPO Unit is recognized through such results as increased productivity, new business opportunities, new revenue generation, cost reduction, business transformation, and improvement of shareholders' value

BUSINESS OVERVIEW

Our Values

CONVERTING CHALLENGES INTO OPPORTUNITIES

From the beginning to the end a standard quality process is followed in all the services. Quality based resources at our end ensures superior product offerings.

Process Excellence

Through timely and appropriate communication we ensure building trust with our clients. T/DG believes in fair and ethical practices and does not compromise on any grounds.

Trust

Transparency and risk taking ability is key to success. Our team of expert ensures higher level of performance by undertaking risks. There is clear and valuable transparences in all our processes.

Transparency and Risk

Able and impartial in-house administration help us deliver outstanding results. Our internal stability reflects in our performances and the end result.

Governance

Supply Chain ManagementT/DG provides a wide range of supply chain capabilities inclusive of new product strategy, design development, procurement support and customer service post sales.

Technical Support ServicesT/DG provides customized solutions for off-the-shelf office applications, enterprise applications and integrated systems, backed by our experienced management.

Help DeskT/DG Help Desk service includes call management, call tracking, knowledge management, problem resolution, remote control, and integrated IT asset management capabilities.

Content ManagementT/DG Structures, integrates, develops and improve access to enterprise content, data and information.

Customer Sales & SupportT/DG help clients build stronger relationships with their customers through multiple channels like phone, mobile, web, branches in a smooth fashion.

Human Resources OutsourcingEnable employees and managers to access, update and use HR information more efficiently and effectively though our innovative techniques.

Financial Process ManagementThe T/DG BPO Provides business process services for sectors like Banking, Capital Markets, mortgage services, and Insurance companies across the world.

Finance & AccountingAt T/DG we manage accounting processes and ensure obedience with legal, regulatory, and company rules and regulations.

SERVICE AREAWe help companies to meet their service challenges where we acts as an extension by offering Business Process Outsourcing (BPO) Services.

T/DG specialize in selected business processes in service areas such as-

INDUSTRY WE SERVE

E- commerce

T/DG BPO is T/DG BPO is well-equipped to provide world class services to the largest E-commerce retailers in the industry. Our support services such as listing the products online, prices, Image Cleaning and upload, Handling calls related to orders status or cancellation, Generate reports and several others ensures hassle free and ensure client satisfaction. At T/DG we prprovide flawless Platform Management and dynamic updates, the rising need of E-commerce industry.

HealthT/DG BPO T/DG BPO offers support to wide range of health care services. From cradle to the grave needs client can rely on us. Today with the new laws and regulation in place changes are sweeping across the health care industry. T/DG BPO has strong and long lasting relations with the ace players in the health care chain. We help in building support models that are beneficial for the provider, receiver, manufactures and the health cathe health care industry as whole. Through our services we ensure fraud prevention, improved compliances, accurate and timely health care measures.

Financial Services and InsuranceBe it lBe it loans, mortgages, credit cards, store cards and high value purchases T/DG BPO provide assistance in all the areas. T/DG BPO provides fact-based data and insights that comprehensively analyze and assess market trends, service provider capabilities, and solution characteristics. The combination of our research and analysis access provides the most comprehensive and powerful resouresource in the industry. We offer Robust risk and compliance oversight through an experienced risk and compliance team.

OUR KEY OFFERINGS

Value PropositionsT/DG is a robust organization backed by leaders, processes and capabilities where success is based on vertical expertise, horizontal capabilities, engaged employee operating model and trainer-backed knowledge management. Our process performance is driven by Quality Assurance, Management Information Systems, Business Analysis and Six Sigma Black belt team.

Why BPO-Management Information System (MIS) To manage attendance status of associates / resources by Admin and HR.

To keep track of quality of volume assignment between associate and Team Lead / Admin.

To generate graph and reports in order to see volume status of each resource with respect to batch type.

To generate different types of QC report and graph for selected dates

Client Relationship Management

Portfolio Analysis

Data entry services

Data Processing services

Web Research Services

Image Editing Retouching Solutions

Scanning Indexing ServicesScanning Indexing Services

Desktop Publishing Services

Legal Process Outsourcing

Vendor/OEM Support Mgmt.

Data Entry, Conversion & Form filling

IT Operation & Support

General Ledger Maintenance

Business Process Management

Procurement Outsourcing

Order Management OutsourcingOrder Management Outsourcing

Mortgage Recordation Processing

UCC Recordation Processing

Client’s Testimonial

This is what we are looking for!!! Nice work Guys!!! I hope you will not lose this momentum and keep on maintaining good quantity and quality work.

- Leading e- retail brand

Really appreciate the way the call was handled. Well appreciated from my end.-Premium marketing and consulting service provider.

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ABOUT T/DGHeadquartered in Princeton, New Jersey, The Digital Group was incorporated in 1999. Today T/DG is the leading provider of all the existing Information Technology services. With offices in the USA, India, Australia, Fiji and Sri Lanka. The Digital Group provide assistance from conceptualization to the implementation around the globe. Securing the top notch professionals we at T/DG offers onsite, near-site and off-shore capabilities.

The Digital GThe Digital Group (T/DG) emphasizes on empowering technology with excellence, cost optimization and enhancing stake holder satisfaction.

www.thedigitalgroup.com

North AmericaThe Digital GroupWorld Headquarters121 Village BoulevardPrinceton Forrestal VillagePrinceton,NJ 08540 USATTel: +1.609.524.2441Fax: +1.609.228.4844

The Digital GroupSales Office201, South HeightsBlvd Houston, TX 77007Tel: +1.713.568.4415FFax: +1.713.783.0346

South PacificThe Digital Group LimitedLevel 4, FNPF Place Suva, FijiTel: +679 3310420Fax: +679 3310421

AsiaDigital Group InfoTech Pvt. Ltd.Pyramid Building, Plot No.5Rajeev Gandhi InfoTech Park,Phase I Hinjewadi,Pune 411 057 IndiaTTel: +91 20 66532051/66532170Fax: +91 20 66532052

The Digital Group InfoTech1st floor, Navayuga Inspire, Survey No.82 (P) Serilingampally,Hyderabad 500019, India.Tel: +91 040 23011744

Digital GDigital Group InfoTech Lanka (Pvt) Ltd.Level 34 , East TowerWorld Trade center, Echelon SquareColombo 01, Sri LankaTel: +94 758 459 122Tel: +94 752 204 001Fax: +94 117 444 556

AustraliaThe Digital GroupCitigroup Centre2 Park Street Sydney,NSW 2000Tel: +61 2 9004 7411FFax: +61 2 9004 7070