Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

A new Job profile: E-Facilitator foreInclusion

Functional Hybrids between ICT Teaching and Community Managementresults from 4 EU LLP funded development projects

Natacha Moquet & Dr. Bastian Pelka

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

2

A digital parallel world is raising

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

3

It offers new possibilities … and threats

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

The thing is…how to get there?

4

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

5

Access barriers(Wilson 2005):

possibleinterventions

telecentreactivities

Provide computers and internet access

Computer use for free

Provide training for

teachers and trainers,

foster development and

recognition of newprofessional profiles

?

Support local contentproduction

Support local content

production

Provide computers and

public internet access

Active lobbying, issuing

studies

Interventions

for eInclusion

Sources: Rößner, Michael (2010): Partizipation,

Exklusion und Inklusion von jugendlichen Mediennutzern im

Internet: Zur lebensweltlichen

Relevanz der barrierearmen Zugänglichkeit. Eine empirische

Studie. Tübingen.: http://tobias-lib.uni-tuebingen.de/volltexte/2011/5582/pdf/D

issRoessner.pdf P. 45, 47

Wilson, Ernest: The Information

Revolution and Developing Countries. The MIT Press, Cambridge,

Massachusetts, 2005: 306.

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

eInclusion for vulnerable people needs spaces and people

� Spaces: trusted, safe, close, free and public -> Telecentre

� People: trusted, competent -> eFacilitators

6

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

Project strand, LLP

7

Telecentre

learning

Content

Job skills

ICT Skills

Source:

„KC4all“,

Grundtvig

Job profile:

eFacilitator

Job skills

ICT Skills

Source:

„vet4e-I“,

LdV

Community

management

Elderly

Youth

ICT skills

recognition

Source:

„eScouts“,

LdV

Professio-

nalisation

HR

Knowlegde

Management

recognition

Source:

„…“

2009……………..2010…………….2011……………2012………………..2013…………..2014…..

Transfer

Sustainability

Transfer to

other

countries

Sources:

„Trans

eFacilitator“,

LdV

„Raise4eI“

LdV

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

What are an eFacilitator‘s competences?

8

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

9

Key challenge: professionalisation of intermediaries

Level 1:

On demand assistance

Passive role; the telecentre only reacts to user’s demand of help.

Level 2:

Level 1 + Training

Provider of digital literacy training, the telecentre can also look

for/attract the users and give a social orientation to his/her

intervention.

Level 3:

Level 2+ User empowerment

Provider of social inclusion services, the telecentre promotes the

digital autonomy of the users and their achievement of personal

goals taking advantage of the many resources available at the

Information Society

Level 4:

Level 3 + Active participation in

community

Provider of community service-learning, the telecentre promotes the

critical use of ICT and the engagement of the users with their local

communities/social belonging groups through their active

participation of community/social projects.

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

Windows

Dreamweaver

Gimp

GNU/Linux

Ubuntu

Digital Photography

Digital Video

OpenOffice

Organising Digital

literacy workshops

Volunteering in

online centres

Managing projects

and funds

Exchanging good practices

with other countries

Online procedures for

bureaucratic issues

Starting up an online centre

Resources to support

facilitation task

Working in a network

Facilitating job seeking

Web 2.0Blogs

Foreign languages

Gender issues

DL for childrenDL for people living

in rural areas

DL for migrants

DL for older people

DL for people with disability

DL for young people

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

The eFacilitator profile

� The profile is closer to social work than ICT teaching

� Relevance of easy, low level ICT (Internet, social media, chat)

� High demand for target group knowledge, motivation

� High demand for job skills knowledge

� Innovation: Combination of ICT + Job skills + community building

� Taking advantage of PIC/library/etc. infrastructure

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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication

[communication] reflects the views only of the author, and the Commission cannot be held

responsible for any use which may be made of the information contained therein.

12

Outlook

� Challenge: Recognition of profiles

� Ongoing in six European countries

� Vocational or higher education pathway?

� Challenge: labour market studies

� Challenge: provide sustainability and quality, approach:

further professionalization by knowledge management (“Academy”)