team development session

TEAM

DEVELOPMENT

WORKSHOPNOVEMBER 21, 2014

FACILITATED BY JIDE FAMUYIWA, CBAP

Copyright © Jide Famuyiwa, CBAP

Training Overview

This training session includes discussions on the following topics:

Teamwork

Communication

Knowing your customer’s needs

Being Proactive and Responsive

Continual Learning and Skill Development

Seeing yourself as a Professional

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TeamworkConsider the following images

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What is Teamwork?

1. The combined action of a group, especially when effective and

efficient.

2. The process of working collaboratively with a group of people in

order to achieve a goal.

3. Cooperative or coordinated effort on the part of a group of

persons acting together as a team or in the interests of a

common cause.

Discussion: Why is Teamwork Important?

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Discussion Questions

What do you think your company wants to achieve in its Industry?

What is your role?

What are your responsibilities?

What are your competencies (years of experience, skills etc.)?

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Qualities of an Effective Team Player

Demonstrates Reliability: You can count on a reliable team member who gets

work done and does her fair share to work hard and meet commitments.

Communicates Constructively: This is speaking up and expressing your

thoughts and ideas clearly , directly, honestly, and with respect for others and for

the work of the team.

Listens Actively: This involves understanding and considering ideas and points

of view from other people without debating and arguing every point. It also

involves receiving criticism without reacting defensively. Be quick to listen and

slow to speak.

Shares Openly and Willingly: Good team players share information, knowledge,

and experience. They take the initiative to keep other team members informed.

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Qualities of an Effective Team Player

Cooperates and Willing to Help: Regardless of differences, good team players

figure out ways to work together to solve problems and get work done.

Exhibits flexibility: Good team players adapt to changing situations. They don’t

complain or get stressed out because something new is being tried or some

new direction is being set.

Shows Commitment to the Team: This is caring about your work, the team,

and the team’s work.

Works as a Problem-Solver: Team players get problems out in the open

discussion and then collaborate with others to find solutions and form action

plans.

Treats others in a Respectful and Supportive Manner

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Effective Communication

❖ Effective communication is a communication

that is clearly and successfully delivered,,

received and understood.

❖ Effective communication takes place only when

the listener clearly understands the message

that the speaker intended to send.

Good communication skills are IMPORTANT for

teamwork and achieving business goals!

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Good Communication vs Poor

Communication

GOOD COMMUNICATION POOR COMMUNICATION

Helps us understand a person or

situation better

Creates a misunderstanding of people

or situations

Helps to resolve differences Causes conflicts and frustration in

personal and professional relationships

Builds trust and respect Encourages distrust and lack of

respect

Creates environments where creative

ideas, problem solving, cooperation,

and caring can flourish

Stifles creativity, creates more

problems

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Effective Communication Skills #1: Listening

Successful listening means not just understanding the words or the information being

communicated, but also understanding how the speaker feels about what they are

communicating.

Tips for Effective Listening

❖ Focus fully on the speaker, his or her body language, and other nonverbal signs.

❖ Avoid interrupting or trying to redirect the conversation to your concerns.

❖ Avoid seeming judgmental. In order to communicate effectively with someone, you

may not like them or agree with their ideas, values, or opinions but do not blame or

criticize.

❖ Show your interest in what’s being said. Nod occasionally, smile at the person, and

make sure your posture is open and inviting. Encourage the speaker to continue with

small verbal comments like “yes” or uh huh.”

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Effective Communication Skills #2: Nonverbal

Communication

Nonverbal communications include body language, facial expressions,

body movement and gestures, eye contact, posture, the tone of your

voice, and even your muscle tension and breathing.

• Enhance effective communication by using open body language –

arms uncrossed, standing with an open stance or sitting on the edge of

your seat, and maintaining eye contact with the person you’re talking

to.

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Effective Communication Skills #3: Managing

Stress

When stress becomes constant and overwhelming, it can hamper

effective communication by preventing you from thinking clearly and

creatively, and acting appropriately.

How to deal with stress during communication:

● Recognize when you’re becoming stressed.

● Take a moment to calm down before deciding to continue a

conversation or postpone it.

● Manage stress by taking a few deep breaths, recalling a fond memory

or listening to music.

● Look for humor in the situation.

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Effective Communication Skills #4: Emotional

Awareness

Emotions play an important role in the way we communicate at work. It’s the way

you feel, more than the way you think, that motivates you to communicate or to

make decisions.

Emotional awareness is the consciousness of your moment-to-moment emotional

experience. The ability to manage all of your feelings appropriately is the basis for

effective communication.

Emotional awareness helps you:

❖ Understand and empathize with what is really troubling other people

❖ Understand yourself, including what’s really troubling you and what you really

want

❖ Communicate clearly and effectively, even when delivering negative messages

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Knowing Your Customer’s Needs

Discussion Questions:

1. Who are the customers of your company?

2. What are the expectations of these customers?

3. Put yourself in the customer’s shoes. What kind of product or service

would you like to receive if you were a customer?

4. How can your present skills help make customers happy and retain

them?

5. What future skills do you want to acquire which you know will help

bring in more customers or make more happier customers?

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More Ways to Enhance Productivity

❖ Be Proactive and responsive: This means showing a positive response; reacting

quickly, strongly, or favorably to something. Responsiveness includes doing the

following:

a) Plan your day

b) Love your what you do

c) Prioritize your task

d) Having the right skills to work by continually learning and improving your

skills.

❖ Have an organized work area

❖ See yourself as a PROFESSIONAL

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team development session

Business

copyright jide famuyiwa

good team players

team members

reliable team member

teams work

good communication skills

group of people

teamwork important