T E A M L E A D E R S U P E R V I S O R L E V E L 3

O V E R V I E W

T E A M L E A D E R S U P E R V I S O R L E V E L 3 O V E R V I E W

The Team Leader Supervisor Level 3 Apprenticeship is an opportunity for individuals who can take responsibility for managing a team or project, to grow and develop their managerial skills through a range of topics, covering personal, team and organisational development, in order to create a well rounded leader.

On completion of the standard, learners will demonstrate a range of leadership and management skills that will allow them to drive, develop and successfully lead a team.

Planning and monitoring work

loads and resources

Supporting, managing and developing team members

Delivering operational plans

Building relationships externally

and internally

Key responsibilities may include:Managing projects Resolving problems

Benefits of the apprenticeship:

Those who are at the beginning of their career in leadership and management, or are in management roles and have practical skills, but wish to develop their understanding of management skills.

In addition to the Apprenticeship programme learners will also complete the CMI Certificate in Management and Leadership qualification at level 3.

This comprises of 2 CMI units:

Principles of Leadership & Management

Manage a team to achieve results

This standard is suitable for:

CMI Certificate in Management and Leadership Level 3

Use management skills to deliver plans and take corrective action,

so everything is accomplished within the time frame

Ability to make effective decisions with the

resources that are available at the time

Ability to produce a range of financial reports and plans to help identify opportunities to increase revenue and reduce inefficiency

Confidence and skills in order to lead a team effectively

P R O G R A M M E D E L I V E R Y

Programme Length

15 months (on average) plus End-point Assessment (EPA)

Delivery MethodProgramme delivered via 1-1 face to face visits in the workplace

Blended Learning:

Visits: Learners are visited in the workplace every 4-6 weeks

Self Study: Learners expected to carry out self-study using Lifetime’s social learning platform, MyLife

Contact: Learners have access to their Regional Trainer via the Learner Portal, email, telephone and MyLife

D E L I V E R Y M O D E L

Personal Development People Management Operational SuccessProject Management and Finance

The delivery model is broken down into themes, whereby the units have been broken down into holistic opportunities for learners to apply the theories and models learnt in their workplace.

Each theme will follow a process of:

Teaching and learning around the topic areas

Learner applying learning in the workplace

Learner providing evidence and preparing for End-point Assessment over a period of time

The CMI Certificate in Management and Leadership qualification at level 3 is assessed through completion of 1 workbook/assignment per unit

Practice Assessments

Practice assessments are scheduled throughout the duration of the project.

Designed to replicate the End-point Assessment methods learners will experience at the end of the programme

Provide an opportunity to measure progress and build confidence at key milestones on their journey

D E L I V E R Y T H E M E S

The Level 3 delivery model themes run throughout the programme as follows:

Personal Development Theme: Visits 1-12 People Management Theme: Visits 2-12

Project Management & Finance: Visits 9 -12

Operational Success Theme: Visits 5 – 12

Mock Assessments Visits: 13 – 15

People Skills,

Communication,

Managing Performance

Planning a Project, Implementing and Evaluating a Project, Finance

Planning the Operational Plan, Implementing the Operational Plan, Building Relationships, Evaluating the Operational Plan

P R O G R A M M E M O D U L E S

Personal Development People Skills Communication Managing Performance

The delivery model is broken down over 10 topics:

Planning the Operational PlanImplementing the Operational Plan

Building RelationshipsEvaluating the Operational Plan

Planning a Project Finance

P E R S O N A L D E V E L O P M E N T

Covered:

Self Awareness

Gaining Feedback from Others

Equality and Diversity

Learning Styles

Time Management Techniques

Prioritising Workload

Creating a Personal Development Plan

Dig Deeper:

Feedback Methods

Covered:

Leadership Styles

Organisational Culture and Structure

People and Team Management Model

Team Motivation

Unconscious Bias and Inclusion

Emotional Intelligence

Dig Deeper:

Situational Leadership, Unconscious Bias and Inclusion

P E O P L E S K I L L S

Covered:

Communication Methods

Chairing Meetings

Presentation Skills

Constructive Feedback and Active Listening

Challenging Conversations

Raising Concerns

Dig Deeper:

Using Technology to Communicate, Empathic Listening and Effective Questioning

C O M M U N I C A T I O N

Covered:

HR Systems and Legal Requirements

Absence Management

Setting Goals and Objectives

Conducting Performance Reviews

Coaching to Support and Improve Performance

Recognising Achievement and Good Behaviour

Dig Deeper:

Objective Setting and Coaching to Support and Improve Performance

M A N A G I N G P E R F O R M A N C E

Covered:

Vision, Mission, Strategy and Objectives

Strategy and Operational Planning

Problem Solving Techniques

Decision Making Techniques

Collating and Analysing Data to Support Decision Making

Dig Deeper:

Problem Solving Techniques and Values and Behaviours

P L A N N I N G T H E O P E R A T I O N A L P L A N

Covered:

Understanding and Managing Change

Implementing Operational Plans

Managing Resources

Monitoring Operational Plans

Data and Information Management

Technologies in Business

Social Media in Business

Dig Deeper:

Understanding and Managing Change

I M P L E M E N T I N G T H E O P E R A T I O N A L P L A N

Covered:

Stakeholder Mapping

Managing Conflict

Emotional Intelligence and Stakeholder Relationships

Negotiating and Influencing Skills

Customer Relationships

Facilitating Cross Team Working

Building Trust with the Team

Dig Deeper:

Negotiation and Influencing

B U I L D I N G R E L A T I O N S H I P S

Covered:

Evaluating Operational Plans

Collating and Analysing

Presenting Data

Writing Reports

Dig Deeper:

Evaluating Operational Plans

E V A L U A T I N G T H E O P E R A T I O N A L P L A N

Covered:

Project Lifecycle

Project Roles

Project Initiation

Project Risks

Project Scheduling

P L A N N I N G A P R O J E C T

Covered:

Managing Project Resources

Project Issues

Project Monitoring and Control

Stakeholder Communication

Evaluating Projects

Dig Deeper:

Managing Project Resources

I M P L E M E N T I N G A N D E V A L U A T I N G A P R O J E C T

Covered:

Value of Money

Budget Setting

Components of a Budget

Managing and Monitoring Budgets

Organisational Governance and Compliance

Financial Forecast

Dig Deeper:

Financial Terminology

F I N A N C E

E N H A N C E D D E L I V E R Y M O D E L

To compliment the Team Leader Supervisor Level 3 one-to-one delivery model, the enhanced delivery model includes an additional cohort delivery element.

The “knowledge, skills and behaviours” are developed through a series of webinars which are enhanced by classroom based skills workshops, held on the employer’s premises.

A minimum cohort of 15 is required to run the enhanced delivery model.

Webinar 1: Self Awareness Webinar 2: Time Management Skills Day: Personal Effectiveness

Personal Effectiveness

Webinar 1: Leadership and Culture Webinar 2: High Performing Teams Webinar 3: Performance Conversations Skills Day: Leading High Performing Teams

People Management

Webinar 1: Problem SolvingWebinar 2: Influencing and Conflict Skills Day: Win Win Outcomes

Operational Success

Learners will receive an ILM Certificate in

First Line Management

L E A R N , S H A R E A N D A P P LY – E X A M P L E R E S O U R C E S

Interactive Activities

Video

Interactive Worksheets

Audio

S K I L L S E N D O R S E M E N T C H E C K L I S T E X A M P L E

L E A R N E R R E F L E C T I V E J O U R N A L

A weekly reflective journal that will be included in their portfolio of evidence

T E A M L E A D E R S U P E R V I S O R L E V E L 3

E N D - P O I N TA S S E S S M E N T

E P A J O U R N E Y

GradingFail/pass/

distinction

ON-PROGRAMME LEARNING

PLANNING MEETING

GRADING AND DETERMINATION

ESFA

CER

TIF

ICA

TIO

N

GATEWAY

Level 2 maths and English

Minimum 12 months

on-programme learning

PRESENTATION WITH Q&A

PROFESSIONAL DICUSSION UNDERPINNED BY A

PORTFOLIO OF EVIDENCE

CAN BE COMPLETED IN EITHER ORDER

30 minutes

Remote

Video or telephone conferencing

PC/laptop, wifi connectivity to support remote functionality

Apprentice, End-point Assessor, Employer, Training Provider

Title agreed at Gateway

2 weeks to prepare presentation

Presentation 20 mins

Q&A 30 mins

Apprentice, End Point Assessor

1 hour

Two-way conversation

Appropriately structured to draw out the best of the apprentice’s competence and excellence

Apprentice, End-point Assessor