QUALITY Customer service

is POWERED by the

employee. In order to

maximize customer service

the employee must be a

true participant in its

delivery. A company must

honestly partner with the

employee to allow this

Employees must be true

team members, engaged

with the company and it’s

goals at a personal

level. They cannot

reach that level if they

are not involved and

informed.

Mushrooms are

fine as a food

group, but do

poorly if asked to

represent your

company

Work alongside your

staff as equal partners

in the service of your

customers base. Blend

personal goals with the

goals of the company

working towards

customer service

Above all listen. From each

other hear about

roadblocks to improvement

that need removing, and

opportunities for growth

that need to be take. Team

work is actions, not

words.

www.ToyotaEquipment.com