Team-Based Approach toHigh-Performance and Continuous Improvement*Team-Based Approach toHigh-Performance and Continuous Improvement

WhyTeams?

Improve retention and morale richer variety of tasks opportunity to learn greater responsibility Greater flexibility quicker orientation/integration of new staff wider capability new/different work interoperability within processWhy Teams?

HPT Teams can do more than the same number of individuals (synergy) improvements in productivity improvements in quality and responsiveness improvements in creativity Build capacity diminish threat due to skills shortage or concentration through cross-learningWhy Teams?

Team DefinitionsGroup - a collection of individuals who have something in commonTeam - a group of two or more people who work in concert to achieve a common goalHigh-Performing - a team producing extraordinaryTeam results through exceptional process and utilisationSelf-Directed - a team having responsibility andTeam authority for managing its day-to- day activities

High-Performing Teams Have a common vision Share purpose (mission) and goals Share responsibility and ownership for work and success, and hold one another accountable Have a passion for results

TeamChartering Facilitated process, workshopping team through the steps of the charter Surest way to create shared team identity, clarity and agreement regarding goals and expectations Documents who and what the team is

High-Performing Teams Have a common vision Share purpose (mission) and goals Share responsibility and ownership for work and success, and hold one another accountable Have a passion for resultsStandsAccountabilityandResponsibilityAlignmentAccomplishment

High-Performing TeamsDevelop, maintain, and improve processes to structure their workEstablish and adhere to operating norms; and periodically review and modify themFoster a sense of belonging: youre a member of the team and you make a differenceEnjoy their work!Commitment toAccomplishmentand Fun!

Why Teams ProduceShared purpose and ownership cause people toinvest more of themselves than they otherwise mightTeams provide support, encouragement, social inter-action, and marvelous learning opportunitiesCommon practices and known processes are efficientTeams build on diversity and complementary skillsand abilitiesTeams provide natural checks and balances

CommonReasonsTeams Fail Team members dont: Understand or accept teams purpose or goalsKnow their roles or responsibilitiesUnderstand how to complete their tasks (process) or how to work as a part of the team (norms)Have needed technical or teaming skills, or resourcesKnow where they fit in the organisation, or cannot evolve with the businessDrifts

Teams (with greater degrees of autonomy and self-management) and teamwork, in general, are congruent with cultural and workplace shifts toward greater personal involvement, initiative, responsibility, and collaboration.

Mission / purpose of teamKey objectives / targetsTeam members / compositionTeam performanceStrengths / core competenciesShortcomings, problems, challengesNumber One difficultyVision / ideal teamPre-Work

OBJECTIVESImprove team problem solving and decision making, including planning and prioritisingDevelop norms for effective teamwork and collaborationAdopt principles and practices of High-Performance TeamsDiscover how good we really are, while becoming clearer on improvement opportunities

Team-Building Through Continuous ImprovementContinuous Improvement Through Team-Building

WhatisHigh-performance ?(relative to teams)

Consistent exceptional performancePerformance that exceeds expectationsContinual improvement

How do you know youve got it?

What Is High-Performance? Bringing out the best of / in people

Driven to Improve (i.e., work processes)Preparing for the futureDoing more than is minimally expected

- skills- confidence- morale- motivation- going beyond- stretching

What High-Performance Means To UsMeet / Exceed Service Standards Performance Measures in Place Practical / Realistic Internal StandardsThings Are Automatic Procedures, work methods, processes in Place People know what to do and how to do it Consistent OperationsLearning and Developing New SkillsEffective Communication Sharing job requirements and opportunities Keeping people up to date on where youre up to knowing how people do things No Negative Feedback / CriticismHigh Levels of AchievementHigh Level of Trust Amongst TeamNo BacklogsHigh Levels of SatisfactionReceiving Positive Feedback

DELIVERABLESTeam Charter (Vision, Mission, Goals)Help Desk Operating Model / Service StandardsTeam Skills and Knowledge MatrixTeam Learning PlanBalanced Scorecard

What Do You Need to Make HPTs Work?

What Do You Need to Make HPTs Work?InitiativeCommitmentKnow expectationsSkills / KnowledgeResponsibilityCommunicationMotivationBusiness ProcessEnablersResourcesMarketingRecognitionConfidence

Nine Features & Associated Skills of High-Performance TeamsHPT Wheel

Inability or unwillingness to declare commitments Failure to share and ex-pect ownership from allTalk but no actionLack of visibilityFailure to acknowl-edge successNo opportunities taken to celebrateStymied, not mobilised by problemsIndividual / inde-pendent, not team problem solvingInability or unwillingness to deal with performance and knowledge / skill deficienciesHidden agendas; getting along at the expense of honest confrontation

Continuous ImprovementThe notion that things can always be improved Implies constant attention to performance Relies on establishing a performance baselineTheres a value call: things are worth improving; one should want to improveChoose wisely: effort should be directed to a few things that really matter

Challenges

Vision of the Ideal TeamOne Word Attributes

Communications As SystemsSenderReceiverChannelFeedbackNoiseIntention ConstructionInterpretation - ActionPast ExperiencesSentimentsTrustPerceptionGoalsCompetition forTime and AttentionValuesConflictContradictionConfidenceSKILLSSKILLSAWARENESSAWARENESS

Instructions/Additional Information

This slide combines the two icons used so far, highlighting that each subsystem has its own job to do.