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LEVERAGING TECHNICAL EXPERTS:

Give them Training Responsibility

BRADLEY LAMBERT, INC.BRADLEY LAMBERT, INC.

6151 West Century Blvd. Suite 1110, Los Angeles, California 90045 Phone 310-670-1400 Fax 310-568-0681, www.bradleylambert.com

A_Technical_Expert.ppt

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TECHNICAL EXPERTS AS TRAINERS

Technical Experts:Technical Experts:

Satellite Communications Information Systems Human Resources Communications Engineering Accounting Auditing

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WHY USE TECHNICAL EXPERTS AS TRAINERS

Benefits: Benefits: Technical experts have in-depth knowledge of the subject area which allows for: Richer discussions More complete answers to

questions Linkage of content to other

areas

Technical experts have: Credibility with the audience Enthusiasm about their specialty Access to people at the top level of their expertise Awareness of corporate systems and initiatives relative

to their expertise

Many technical topics cannot be delivered without a technical background

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WHY ATTEMPTS TO USE TECHNICAL EXPERTS FAIL

Too Much DetailToo Much DetailExperts often go into too much detail for the

knowledge level of the class which confuses participants and does not provide the information they need

Poor Presentation SkillsPoor Presentation SkillsExperts may have difficulty presenting technical

content without using jargon, acronyms and technical terms

LectureLectureExperts often lecture rather than involve participants

in exercises and discussionsStructuredStructuredExperts tend to follow a predetermined structure

rather than being flexible around the needs of the class participants

Normal Job SuffersNormal Job SuffersTime spent in classroom takes the technical expert

away from everyday tasks

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TECHNICAL EXPERTS AS SUCCESSFUL TRAINERS

Develop Technical Experts to be Trainers by:Develop Technical Experts to be Trainers by:

Providing SupportProviding Support Use Instructional Experts to develop presentation

content and form

Understanding the Needs of the Target AudienceUnderstanding the Needs of the Target Audience Involvement in training development at the appropriate

level for the target audience Teaching -- provides opportunity to understand the

needs of the target audience

Training the TrainerTraining the Trainer Observing a delivery of the class by an experienced

facilitator Participating in a Technical Train-the-Trainer session

to develop facilitation and training delivery skills Practicing training delivery with coaching and

feedback Co-teaching with an experienced facilitator

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WHEN TO USE TECHNICAL EXPERTS FOR TRAINING

The topic is a specialized field such as:The topic is a specialized field such as: Satellite communications Budgeting Customer Satisfaction Measurement

There is unique company specific content such as:There is unique company specific content such as: 6 Sigma quality required for all procured parts Minimizing working capital requirements Customer satisfaction index better than competition

There is unique job specific content such as:There is unique job specific content such as: Techniques for identifying 6 sigma level quality Improving personal productivity How to relate the key drivers of customer satisfaction

to process improvement

Technical Experts Have the Greatest Technical Experts Have the Greatest Impact as Trainers When:Impact as Trainers When:

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Total Cost Trainer

Advisor

Amount of Knowledge Transferred

Development Cycle

Technical Expert as Trainer vs. Advisor

Relative Comparison

0 100To get reduce costs and get critical To get reduce costs and get critical knowledge to the workforce quicklyknowledge to the workforce quickly

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EXAMPLES

Finance / AccountingFinance / Accounting Classroom-based for application of knowledge Computer Based Training (CBT) developed after

content refined using Technical Expert’s voice and slides integration

Satellite and Satellite and Communication Communication TechnologyTechnology Classroom-based for job-

specific content with frequent changes

Computer Based Training (CBT) for general knowledge targeting marketing and technical personnel

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Bradley Lambert, Inc

Bradley Lambert, Inc. Bradley Lambert, Inc. helps its clientshelps its clients:

Determine when their company’s technical experts can most effectively deliver training

Develop the skills of Technical Experts so training is successful

www.bradleylambert.com