technology and the travel agents
DESCRIPTION
Mr Brett Henry, Vice President, Marketing, Vice President, India shares insights and trends at the PIATA event.TRANSCRIPT
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Type your Name hereType your Designation, Department here
Business Needs Management:Users Training
Brett HenryVice President, Marketing
What Matters
2011-2012
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Hi. I’m Brett Henry
@ bretthenry
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STRATEGIC PARTNER
Not
GDS
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What’s On My iPhone?
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I am going to talk about:
1. One important trend
2. Common question
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One Important Trend
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“ We Need A Mobile Strategy”....
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...Give me iPhone App...
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Mobile Is Disruptive
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#1 Strategy Must Be Thoughtful and Global (may provide governance for local execution)
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#1 Strategy Must Be Thoughtful and Global (may provide governance for local execution)
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#2 Mobile Specific Site Strategy is KEY
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AirAsia Tiger Airways
ROUND 1
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20%
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$200M
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Yatra ClearTrip
ROUND 2
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Abacus VirtuallyThere Travelport ViewTrip
FINALROUND
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#3 Device Detection Is a Core Part of Your Strategy
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#4 Apps Favor Intermediaries
(for transactions)
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#5 Know Your Target - Location (of your audience)
Matters
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#6 Mobile Users Have Different Needs Than
Online Users
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Post Booking
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Abacus VirtuallyThere Mobile
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Revenue Generation
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Abacus GetThere Mobile
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Abacus WebStart for Business
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Service
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Abacus Mobile
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There Shouldn’t Be A Mobile Strategy...
...Mobile Should Be The Strategy
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Frequent Question:
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When Will Online Corporate Travel Tools Take Off in Asia?
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Not Gonna HappenMonday, August 1, 11
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...not for Asian Based Corporates...
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...not in the western model*...
*some exceptions
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• No Managed Travel Model
• Pricing Complexity
• No Self Service Culture
• Cost of Labor
*some exceptions
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...ok so if I want to target Asian based corporates with low cost models, where to start???...
*some exceptions
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Re-Think “Global” Model - It is the MNC’s Home Market
Model - Extended (and modified in context)
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...so what does the winning local model look like???
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Not Gonna HappenMonday, August 1, 11
What’s Going to Happen?
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#1 Growth Will Accelerate
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#2 Local Wins
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#3 Large Regionals Will Do JV’s and Acquisitions in the
Philippines
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#4 Global Mobile Innovation in Transactional Travel Will Be
Lead Out of Asia
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#5 A OTA Winner will emerge in Philippines
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What’s Not Going to Happen...
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Daily Deal Sites
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Groupon Will Be A Serious Player in
Asian Online Travel
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OTA/LCC Ventures
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Google and ITA Will Be The End of OTA’s
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Thank You
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