Technology Tips to Enrich Your Enterprise

Courier Magazine, September 21, 2011

How Does Your Courier Business Compare?

According to 2010 MCAA Survey

2010 Survey of Couriers in the U.S. and Canada

What Industries Respondents Support

BankingMedicalPharma3PLsGovernmentHigh Tech

Do you do work for 3PLs?

yesno

Courier Communications Use

Scanning

Signature capture

Two way commu-nication

Mobile data transfer

RFID

GPS service

Total Communications Investment

under $10,000$10-20,000$20-30,000over $30,000

Courier Technology Tools

Mission Critical

TechnologyWMS

Barcode Readers & Scanners

Mobile Computers

Courier Software

GPS

TMS

Mobile Computers: Real Time, Multi-Functional

Mobile ComputersBuilt for daily use in a variety of conditions:

Provides real time proof of delivery and tracking for sensitive cargo items

Integrates field workers with dispatch and back office team

Provides real time information to all operations

Eliminates paper records

Makes information readily available for retrieval, reporting and processing

Mobile Computers: Solid Investment

Save money by buying a single device with multi-functionality:

Cell phone

GPS

Barcode scanner/reader

Camera

PDA

Computer

Mobile Computers: Affordable Options

Combined functionality reduces cost of investment,maintenance and support making it affordable for couriers

New devices are portable, easy to use and rugged

GPS (Global positioning satellite)

What makes GPS especially useful for couriers:

Provides turn-by-turn directions to improve delivery efficiency

Provides real-time maps

Enables real time information to enable change of directions when heading to & from deliveries to reduce travel time

Is able to track GPS-enabled devices and packages to provide chain of custody information

Courier softwareSpecialized software to meet courier industry needs:

Automates front office

Communicates with dispatch and delivery operations

Handles online orders, real time delivery tracking and other functions

Track claims and accidents

Record driver compliance

WMS (Warehouse Management System)

What is it?A well designed warehouse management system helps 3PL and warehouse operationsstreamline operations, operate more efficiently, improves productivity and information visibility

What does it do?Controls the movement and storage of inventory; tracks inventory at detailed level, handles inventory counts automatically; improves warehouse space efficiency

TMS (Transportation management system)

What is it?Computer software specifically designed to manage transportation operations

What does it do?Can define the most efficient transport schemes, handle transportation mode & carrier selection, real time vehicle tracking, dispatch, cost controls, monitor fuel prices, assigns driver routes, maintains information about routes and shipments

What part of your operation does this technology impact?

Accounting Department Customer service Couriers Customers

How does the latest technology help courier businesses?

Improves business efficiency

Improves accuracy

Improvesproductivity

Improves customer satisfaction rate

Improves profitability

ImprovesInformation visibility

Improve business efficiency Real time information=ability to make immediate changes for pickups & deliveries

Improved communications between dispatch & drivers=more deliveries per day

Service technicians save time by using mobile computers to order parts electronically

Schedule vehicle maintenance and maintain vehicle records digitally

Reduces asset downtime

Provides centralized digital access to user manuals, activity records & schedules

Enhance profitability GPS tracking =speedier pickups and reduced fuel costs

Optimized delivery routes reduces wasted time, allowing for more deliveries per day

Deliveries do not need to be cut short to allow time to process signature documentation

No more duplicate document entering of signature POD, done automatically saving labor

Greater communication =improved asset utilization

Faster invoicing leads to faster revenue generation

How much do errors cost your business?

Reduced customer satisfaction

Lost productivity= less deliveries for your

businessLoss of competitive advantage

Loss of referrals for new business

Eliminate paper-based records Makes record-keeping faster and more accurate

Reduces errors due to illegible handwriting

Eliminates duplicate effort, transcribing records, etc.

Reduce the time processing delivery records, speeding up invoicing

Delivery: Signature Capture

Signature Digitized

Proof of Delivery Record Created

Info Ready for Invoice

Processing

Improves delivery and billing accuracy

Clear, legible barcodes and labels are easy to read

Reduces errors caused by illegible handwriting

Less errors = more deliveries

Less errors in deliveries=greater customer satisfaction

Better Communication, Less Labor

Mobile computers bridge the gap between dispatch and drivers as well as between drivers and the front office

Web portal provides 24/7/365 access for customers to track deliveries and receive real time information

More accurate information about deliveries lessens the need for administrative staff

Real Time Information Visibility-the Web Portal

When barcodes are used on packages, real time information becomes available

GPS tracks packages & provides tracking

Customers can access information via a secure access web portal, track delivery, pick up & more

Enhance customer satisfaction 24/7/365 real time information on demand = customer independence

GPS= less delivery errors

Digital POD= less errors + more accurate info available on demand

Reduced labor costs

Package tracking through chain of custody

Validation of POD

Remote Device Management Access and manage devices remotely

Load software

Handle security issues

Disable lost or stolen devices

Update devices

Keeps devices in the field, reducing downtime

Success Story: Courier Advisory Group

Established in 199934 locationsEastern U.S. & MidwestHeadquarters: Tampa, FL

SOLUTION SUMMARY: 265 devices Carrier SIM Activation & Installation Barcode Symbology Testing Install, Test & Deploy Courier Software Spare Swap Program Remote Management

Coverage map

“With Datex, we have new tools to improve ourclient satisfaction even further & generate newbusiness” - CEO Phil DeSilva, Courier Advisory Group

Makes the most of your resources

Reduces error rates in package

delivery, processing and

billing

Helps to make your business

more productive & efficient

Gives your business a

competitive advantage

What Can the Latest Technology Do for You?

About Datex

33+ years as a successful hardware provider

Developer of supply chain software solutions for 3PL, warehouse, distribution & manufacturing

Provides specialized IT Services for Courier businesses

Provides Managed Services, including mobile device management

Single point of contact for customers who need hardware, software, service & support