technology without constraints with office 365

Technology without constraints with Office 365

Technology without constraints with


• About CPS• Technology without constraints• Improving Efficiency. Increasing Performance.

Break• I need to be able to do my job

Lunch• Respond to the challenge of change• How we can help

Coffee and chat

Agenda


Presenters

Sacha Cohn Phillippa Ritchie

Duncan Griffin


Agenda:• About CPS• Technology without constraints• Improving Efficiency. Increasing Performance.

Break• I need to be able to do my job

Lunch• Respond to the challenge of change• How we can help

Coffee and chat


CPS: What we do


Markets: Who we do it for


Technology without constraints


Devices

1 billionsmartphones, 4 years ahead of predictions

Cloud

50%of enterprise customers are “on the road” to cloud

Trends impacting the way we work

People

For the first time in modern history, workplace demographics now span3 generations


Office ProductivityEssential for business and consumers

Enterprise-grade cloud services

Comprehensive tools to do your best

work


Many of the world’s largest and most recognizable global brands run on Microsoft’s cloud productivity services.

41 of the Interbrand Top 100

Each year customers of Microsoft’s cloud productivity services…

Fly 222 millionpassengers

Build 6 millionautomobilesin the United States alone

Serve 27 billionmeals

Sell 16 billioncans of soda

Make billioncups of coffee4


Microsoft: Unmatched in the Cloud

Highly secure, compliant infrastructure

SecurityFISMA certifiedEU Model Clauses SAS 70/SSAE 16ISO 27001 compliant

Certifications

years in consumer and business services15+

200+ services, delivered 24x7

30k engineers involved in cloud-based activities

$2.3B invested in cloudinfrastructure


Exchange Online Office ProPlus CRM Online Yammer

OneDrive for Business SharePoint Online Project Online Lync Online

Power BI Windows Intune Windows Azure


Improving Efficiency. Increasing Performance.Zero in. Win faster. Se


Today’s business teams face many challenges

CEO and FD asking for real time sales reporting and KPI

Pipeline Reporting not accurate,not available

Proposals not effective and I never seem to find them

Can’t measure my sales teams performance

Our sales are down and I don’t know why

No defined process to progress opportunities

Sales Director

Need to know who are our top customers The 80/20 rule

Understand the source for sales, measure success

Our events don’t live up to expectation – why is this?

Management want analysis of marketing – I can’t supply

Segmentation is difficult, Excel is not enough!

Focus on fix rather than continualevolution

Marketing Director

Need to measure our responses to cases

Want to offer SLA backed support contracts

Need to share information with sales and marketing

We need to be alerted to breach in advance of it

Need to measure support staff’s effectiveness

Management asking for performance reports

Service Director

We need a solution to help us work efficiently to increase our company’s performance


The everyday challenges of Sales & Marketing


“Won new orders last week from new customers but I’ve no idea what potential revenue is likely from these looking ahead”

“My weekly sales meetings are difficult to manage as I never have an actual view of activities or the progress of sales opportunities”

Things I need to know:

Efficiency Productivity Challenges:

“I’d like to be able to automatically prompt sales team to follow up on Leads”

“I need a solution to help drive more sales, something that is easy to use and something that sales people will actually use”

“I can’t see what activities my sales teams are engaged in”

“My sales teams need to follow a defined process to help them progress opportunities through to close”

“I need to get a real idea of what’s driving our sales pipeline”

“I need to see how many leads our marketing team produce and measure the quality”


Demo


“I know exactly what’s happening in Sales and Marketing and understand what’s driving our sales pipeline and sales success”

“I never have to rely on my Sales managers to provide me with up to date information, everything I need is there for me to access from anywhere and anytime”

“I understand the potential revenue likely from our customers helping me to plan ahead and expand our operations accordingly”

“It so easy to identify how many leads our marketing team produce and I can measure the quality against any activity or event”

“My weekly sales meetings are so easy to manage. I know exactly how sales opportunities are progressing and who needs help to close out”

“I can segment our data to delivery context sensitive marketing messages and can participate in events which relate to the needs of my target market”

You wanted it…You got it!


I need to be able to do my job


Problems with current ways of working

Duplication and multiple versions

Silos and inaccessible repositories

Lack of processes, resistance to change

Lots of duplicated effort

Lot of places to look for content

Knowledge lost when people leave

Collaboration challenges

Not sure who to ask for help

Emails slow and have to wait for responses

Get blanket emails sent that are of no relevance

Get missed off of emails that you should be on

Expensive travel costs for meetings

Hard to get everyone in a room together

Communication challenges

Can’t find useful content you don’t know of

Can’t find people with the right skills

Can’t refine your searches

Can’t find contact details for people

Not able to search for content in other teams

Hard to get back to content you created

Search challenges


Head of Marketing & Communication


“I can’t find content we’ve written in the past for previous campaigns even though I know we’ve done them before”

“Everyone works separately. I struggle to see everyone's ideas and thoughts in one place”

“I need to build a team who are product specialists with marketing knowledge and I’ve no way of finding them”

“Our tight deadlines means we have to work on material at the same time which causes duplication and merging issues with knock on delays.”

“I often travel and want to be able to access my content from different devices including when I’m offline”

“Our marketing department store working documents locally. These aren’t backed up and are hard to share with others”

Collaboration, Communication & Search


Demo


“All our previously written content is easily findable”

“All our notes are shared and in one place”

“I can find the perfect people to add to my team”

“Documents are worked on in one central place with everyone able to work on them at the same time”

“All my content is available from any device, anywhere and even offline”

“All files are stored centrally, back up and easily sharable to other people”

Collaboration, Communication & Search


Respond to the challenge of change


You need to innovate and deliver faster than the competition

Competitive Pressure

Threat of market disruption

Products too late to market

Wrong product or solution

Decrease in profitability

Regulation

Business challenges

Top Down approach does not work

Problems are not obvious

Bad idea selection

No agreed process for idea review

No way to nurture innovation

Focus on fix rather than continualevolution

Innovation challenges

Unrealistic deadlines

Resource competition

Uncertain dependency

Failure to manage risk

Goals not well defined

No agreed process or governance

Delivery challenges


Improving innovation


“My management team come up with the same ideas each time”

“We keep on being surprised by our competitors and seem to be playing catch up”

“End users really don’t feel listened to”

Innovation Issues

“over 50% of our budget seems to be earmarked to upgrade / maintain our existing infrastructure”


An Innovation example…Contoso a electronics manufacturing services (EMS) provider is facing steep competition and has decided to focus their energies on trying to battle four main challenges:

Shrinking Operating MarginsGlobal competition and new innovations are driving prices down. Complex Global Supply-ChainHaving to juggle internal and external resources whilst managing issues such as traceability and compliance are increasing operational burdens.Short Product LifecyclesWe need to have effective New Product Introduction (NPI) processes in place. Closed-loop communication between sales, manufacturing, and engineering is vital to ensure product launches hit time, volume, and quality targets.SustainabilityRegulations and standards are forcing additional accountability for Corporate Social Responsibility (CSR) in decisions. E-Waste is driving significance on disposal of products and their impact on the environment.


Innovation Hub Demonstration

CreateChallenges

Review Ideas

SelectProjects

• Management can Create Challenges

• Users can review challenges and Create Ideas

• Review team can Initiate Projects

• Review team can review and promote ideas


“We’ve used game mechanics and crowd sourcing, and are creating great ideas”

“We feel we are responding to market and customer needs earlier”

“All staff have a way to contribute to our future and feel included and rewarded”

With Innovation Hub

“Ideas are translating tangible change projects, and allowing us to focus our portfolio on the future”


Improving delivery


“I can’t get (or trust) a single list of projects that we are currently doing”

“Although we have agreed Stage Gates and project methodology we have no way to roll this out to our project managers”

“We don’t have a great confidence in our resources demand and find it difficult to schedule / prioritize future work ”

Delivery Issues

“Project Information is a struggle to gather, I seem to spend most of my time chasing updates”


An Delivery example…Contoso a electronics manufacturing services (EMS) provider is committed to expanding into new markets, it also needs to deliver new products on time and reduce current operating costs. There key drivers for their delivery portfolio are:

• Improve Customer Satisfaction Score• Improve Employee Satisfaction• Improve Product Quality• Increase Market Share in Existing Markets• Expanding into New Markets and Segments• Reduce Expense Base• Standardize and Streamline Cross-Functional Processes


Portfolio Delivery Demonstration

Portfolio Alignment

Project Setup

DemandManagement

Project Selection

Project Delivery

Management can balance strategic drivers

Management can select Projects to deliver

PMO can set up templates / standards for projects

Resource Managers can review demand against team

Project Managers can automatically report on status

Team members can collaborate and provide status updates


With Improved Delivery

“We have a single portfolio, with an agreed set of priorities”

“Our methodology has been deployed on our delivery platform. Project execution is governed effortlessly”

“We have confidence in our data and our ability to commit to deadlines and make vital decisions”

“We have access to a single source of Project Data and have time to proactively plan rather than constantly react”

“We have a solid resource plan. People can see what they are going to work on next month”

“Our teams are empowered to work and collaborate on projects”


What can a PPM Deployment Project look like?


Central Repositor

y

Portfolio Analytics & Selection Programme

Management

Resource Management

Schedule Management

Cost Control

Issue & Risk Management

Document Management

Time Reporting

Team Collaboration

Business Intelligence &

Reporting

Process Automation

LOB Integration

Project Online Capability


Central Repositor

y

Portfolio Analytics & Selection Programme

Management

Resource Management

Schedule Management

Cost Control

Issue & Risk Management

Document Management

Time Reporting

Team Collaboration

Business Intelligence &

Reporting

Process Automation

LOB Integration

Project Online Capability

Project Server PlusConfigured Features


PS+ gives you

Best practice preconfigured fields, views and meta data and reports Visibility of your entire Project Portfolio A single source of all your resource information Control of all of your project documentation Out of the box Risk, Issue, Change, Benefit and Lessons learned management

Automated management reporting

Quick starts via templated schedules and sites for standard methodologies such as Prince2 and Agile

A simplified UI to help the user community to easily adopt the solution

Access to an ever increasing set of apps to enhance base capability

Ongoing support and enhancements


The highlights

45 6 7

*Terms and conditions apply


Do you want a better work Lifestyle?


Why not start now?

What if you could work like a network?


Changing culture

Drive staff buy-in

Provide training & support

Be part of the culture of the organisation

Feels incremental not “Big Bang”

Implement process not technology

Become business as usual

Easy to use tools

Requires executive buy-in & championing


Simple365, I’m ready

Challenge

Local StorageNo CollaborationDynamic Business Workplace

Technology Solved

Online and Offline1 TB of storageRapid Start

Want to work togetherWant simple business automationIt never works

Collaboration, e-mail, Lync, Yammer Access anywhere, Any deviceBusiness automation

No idea what people their time on spendingWe don’t know which projects we are spending our money

I can see our portfolio of ProjectsWe can choose which ones to run withReal time information

Can’t see my pipelineIs my information accurateI can’t find the proposal for the opportunity

Ability to Access anywhere, Any deviceIntegrated document managementConfidence in my pipeline


Established Deployment Methodology

• Create a Roadmap and deploy incremental changes– Evolution not revolution

• Keep things simple– You build a monster, you will need to feed a monster!

• Work with a Partner– You can buy experience!

Discovery & Envisioning

Requirements Confirmation

Design & Configuration

Transformation


6 week challenge

Get your pipeline under control in 6 weeks with CS+

Get collaborating within your organisation in 6 weeks

Get you social moving with 6 week Yam Jam

Streamline your IT in 6 weeks with Office pro plus and exchange online

Get your projects managed in 6 weeks, with PS+

Get a Vision, strategy and roadmap in 6 weeks

Get communicating in 6 week with Lync

Get innovation ideas flowing with our 6 week innovation challenge


Book your free no obligation

discovery session today


Get in touch…

Visit: www.cps.co.uk

Email: [email protected]



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technology without constraints with office 365

Technology

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technology withoutconstraints

increasing performance

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