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Bid Processing Fee : Rs. : 5,000.00 Tender Document Request for Qualification for Empanelment of IT Consultant/Outsourcing & Data Processing (February, 2016) Block No. 15, 1 st Floor, Udyog Bhavan, Sector-11, Gandhinagar 382 011. Tel : 079-232 56592 / 93 / 94 Fax : 079-232 51650

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Bid Processing Fee : Rs. : 5,000.00

Tender Document

Request for Qualification for

Empanelment of

IT Consultant/Outsourcing &

Data Processing (February, 2016)

Block No. 15, 1st Floor,

Udyog Bhavan, Sector-11, Gandhinagar – 382 011. Tel : 079-232 56592 / 93 / 94

Fax : 079-232 51650

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 2 of 41

Table of Contents

DISCLAIMER ................................................................................................................................................................................. 3

IMPORTANT INFORMATION ............................................................................................................................................... 4

SECTION I – PREFACE ............................................................................................................................................................. 7

SECTION II – DEFINITIONS .................................................................................................................................................. 9

AREA OF INTEREST ............................................................................................................................................................... 10

ELIGIBILITY CRITERIA ........................................................................................................................................................ 12

COST OF RFQ ............................................................................................................................................................................. 13

PRE-BID CONFERENCE (PBC) .......................................................................................................................................... 13

AMENDMENT OR MODIFICATION OF RFQ ............................................................................................................... 13

PROPOSAL PREPARATION ................................................................................................................................................ 13

COST OF BIDDING .................................................................................................................................................................. 15

BID SECURITY (EMD) ........................................................................................................................................................... 15

PROPOSAL SUBMISSION ..................................................................................................................................................... 15

NUMBER OF PROPOSALS ................................................................................................................................................... 16

PROPOSAL VALIDITY............................................................................................................................................................ 16

LANGUAGE ................................................................................................................................................................................. 17

LATE PROPOSALS ................................................................................................................................................................... 17

MODIFICATION & WITHDRAWAL OF PROPOSALS .............................................................................................. 17

RIGHT TO ACCEPT PROPOSAL ........................................................................................................................................ 17

PROPOSAL FORMS ................................................................................................................................................................. 17

CONTACTING THE TENDERER ........................................................................................................................................ 17

SCHEDULE OF EVENTS ........................................................................................................................................................ 18

OPENING & EVALUATION OF PROPOSAL ................................................................................................................. 18

EVALUATION OF PROPOSAL: ........................................................................................................................................... 19

AWARD OF CONTRACT ....................................................................................................................................................... 21

CONFIDENTIALITY ................................................................................................................................................................ 22

ARBITRATION .......................................................................................................................................................................... 22

TERMINATION OF RFQ ........................................................................................................................................................ 23

SECTION III – SPECIAL CONDITIONS OF CONTRACT .......................................................................................... 25

ROLES & RESPONSIBILITIES OF STAKEHOLDERS ............................................................................................... 25

FORCE MAJEURE ..................................................................................................................................................................... 27

PAYMENT TERMS ................................................................................................................................................................... 27

BANKRUPTCY & INSOLVENCY ........................................................................................................................................ 27

PROJECT DURATION ............................................................................................................................................................. 28

SECTION IV – ANNEXURE-FORMATS ........................................................................................................................... 30

ANNEXURE 1 – COVERING LETTER .............................................................................................................................. 30

ANNEXURE 2 – BIDDER’S PROFILE .............................................................................................................................. 32

ANNEXURE 3 – FINANCIAL INFORMATION SUMMARY .................................................................................... 35

ANNEXURE 4 – FIRM EXPERIENCE ............................................................................................................................... 36

ANNEXURE 5 – QUALIFICATION & EXPERIENCE OF MANAGEMENT AND TECHNICAL STAFF .. 37

ANNEXURE 6 – CURRICULUM VITAE OF MANAGEMENT & TECHNICAL STAFF.................................. 38

ANNEXURE 7 – FORMAT FOR PRE-BID CONFERENCE QUERIES / CLARIFICATIONS ....................... 39

ANNEXURE 8A – DECLARATION LETTER ................................................................................................................. 40

ANNEXURE 8B – DECLARATION LETTER ................................................................................................................. 41

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 3 of 41

Disclaimer

The information contained in this Request for Qualification (RFQ) document or

subsequently provided to Bidder(s), whether verbally or in documentary or any other

form by iNDEXTb or any of their employees or advisors, is provided to Bidder(s) on the

terms and conditions set out in this RFQ and such other terms and conditions subject to

which such information is provided.

The purpose of this RFQ is to provide interested parties with information that may be

useful to them in eliciting their offers. This RFQ includes statements, which reflect

various assumptions and assessments arrived at by iNDEXTb in relation to various

Projects to be carried out. Such assumptions, assessments and statements do not

purport to contain all the information that each Bidder may require. This RFQ may not

be appropriate for all persons, and it is not possible for iNDEXTb, its employees or

advisors to consider the investment objectives, financial situation and particular needs

of each party who reads or uses this RFQ. The assumptions, assessments, statements

and information contained in this RFQ, may not be complete, accurate, adequate or

correct. Each Bidder should, therefore, conduct its own investigations and analysis and

should check the accuracy, adequacy, correctness, reliability and completeness of the

assumptions, assessments, statements and information contained in this RFQ and

obtain independent advice from appropriate sources.

Information provided in this document to the Bidder(s) is on a wide range of matters,

some of which depends upon interpretation of law. The information given is not an

exhaustive account of statutory requirements and should not be regarded as a complete

or authoritative statement of law. iNDEXTb accepts no responsibility for the accuracy or

otherwise for any interpretation or opinion on law expressed herein.

iNDEXTb, its employees and advisors make no representation or warranty and shall

have no liability to any person, including any Applicant or Bidder under any law, statute,

rules or regulations or tort, principles of restitution or unjust enrichment or otherwise

for any loss, damages, cost or expense which may arise from or be incurred or suffered

on account of anything contained in this RFQ or otherwise, including the accuracy,

adequacy, correctness, completeness or reliability of the RFQ and any assessment,

assumption, statement or information contained therein or deemed to form part of this

RFQ or arising in any way in this Bid Stage.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 4 of 41

Important Information

iNDEXTb, A Govt. of Gujarat Organization has floated tender for empanelment of

agencies for Study, Designing, Development, Uploading, Maintenance & Support for

various types of Applications and for Data Processing work.

The bidders can download the tender document from website of Industrial Extension

Bureau (http://www.indextb.com) as well as from https://indextb.nprocure.com.

Tender Fee - Non refundable Rs.5,000/- (Rupees Five Thousand only) Date & Time of Pre-bid meeting

02-03-2016 at 12:30 PM.

Place for Pre-bid meeting and Opening of Technical Bids

iNDEXTb Conference Room Block No. 18, 2nd Floor, Udyog Bhavan, Sector-11, Gandhinagar – 382 011, Gujarat.

Last date & time for Online Submission of bid documents

21-03-2016 up to 12:30 PM.

Place for Online Submission of bid documents

https://indextb.nprocure.com

Date & time for Opening of Technical Bid

21-03-2016 at 01:00 PM.

Contact Person Shri J G Hingrajia, IAS (Retd.), Officer on Special Duty

Shri Ashwin Darji General Manager(IT) i/c.

Bid Security (Earnest Money Deposit)

Rs. 2,00,000/- (Rupees Two lac only) (No relaxation to anyone including SSI units)

Demand Draft for Tender fee & EMD

Demand Draft in favour of “iNDEXTb” payable at Gandhinagar

Last date, time & place for physical submission of EMD, Tender Fee and other Documents.

21-03-2016 up to 12:30 PM. Managing Director Industrial Extension Bureau Block No. 15, 1st Floor, Udyog Bhavan, Sector-11, Gandhinagar – 382 011, Gujarat.

Validity of tender 180 Days

1. Technical bids will be opened in the presence of tender Committee members

whoever are present as well as a representative of Bidders who choose to attend

on the specified date and time. The tender committee has been empowered to take

the final decision regarding the tender. The Committee has been empowered to

evaluate the tender received from bidders and take the final decision.

2. In the event of the date specified for receipt and opening of bid being declared as a

holiday for iNDEXTb, the due date for submission of bid and opening of bid will be

the following working day at the specified time.

3. iNDEXTb reserves the right to accept or reject any or all tenders offer without

assigning any reason.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 5 of 41

4. The selection procedure may call for a presentation after the preliminary scrutiny.

The agencies are required to come for technical presentation at their own cost on

short notice.

5. Do not send any Financial Proposal at this juncture.

6. Empanelled parties will have to follow IT policies, rules & regulations declared

from time to time by Govt. of Gujarat (GoG) / Govt. of India (GoI).

7. Consultants/Organisations are required to submit the details in the prescribed

format in chronological order. If any information sought in this RFQ is either

missing or not clearly specified, it will be presumed that the consultant is not in a

position to provide the information and the offer will be evaluated accordingly.

8. In case, during the evaluation process or later on, any documents submitted as

part of the proposal are on verification, found fake/wrong/illegal/not

authenticated by the issuing authority, iNDEXTb may debar/black list the bidder

either indefinitely or for a stated period of time.

9. Use & Release of Bidder Submissions:

iNDEXTb is not liable for any cost incurred by bidders in preparation and

production of any Proposal, the preparation or execution of any benchmark

demonstrations, simulation or laboratory service or for any work performed prior

to the execution of a formal contract. All materials submitted become the property

of the iNDEXTb and may be returned at its sole discretion. The content of

proposals received will be kept in strict confidence during the evaluation process,

and details will not be exposed outside the evaluation process.

Note:

1. Bidders who wish to participate in this e-tender will have to register on

https://indextb.nprocure.com. Further, bidders who wish to participate in online

bids will have to procure Digital Certificate as per Information Technology Act

2000, using which they can sign their electronic bids. Bidders can procure the

same from (n)Code solutions – a division of GNFC Ltd., or any other agency

licensed by Controller of Certifying Authority, Govt. of India. Bidders who already

have a valid Digital Certificate need not procure a new Digital Certificate.

2. In case, the bidders need any clarification or training requirement for participating

in e-tender, they may contact Support Team of the following office:

(n) code Solutions (A division of GNFC Ltd.)

403, GNFC Infotower, S. G. Road, Bodakdev, Ahmedabad – 380 054 (Gujarat).

Toll Free Number : 1800 419 4632. Phone : 079-2685 7316 / 17 / 18 (Ext. : 515, 565, 525) / 079-4000 7533.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 6 of 41

SSeeccttiioonn –– II

PPrreeffaaccee

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 7 of 41

Section I – Preface

iNDEXTb Computer Centre is providing IT Services to various Government

Departments, Boards, Corporations, Local Bodies etc. iNDEXTb intent to empanel IT

Consultants/Organizations of repute, for Consultancy/Outsourcing various stages of

Software Development Life Cycle (SDLC) of IT Projects and/or Complete Project and/or

Data Processing work for initial period of 1 Year from the date of empanelment.

For the purpose, iNDEXTb has come out with a Request for Qualification (RFQ) for

empanelling parties in the area of Consultancy/Outsourcing and/or Data Processing.

Bidders have to submit information, in accordance with various provisions of this RFQ

document. The process of empanelment will be finalized through Quality Based

Selection evaluation of proposals received from bidders.

Bidder shall submit specific information online and other Pre-Qualification, Technical

and other Documents as described in the RFQ are to be submitted physically before the

last date and time of proposal submission as mentioned in the RFQ.

A Pre-Bid meeting shall be held on the date & time indicated earlier in this document.

Bidders are requested to submit their queries or clarifications regarding the RFQ in the

format provided (Annexure 7), latest by previous day of pre-bid meeting. Any other

queries raised by bidders shall also be taken up for discussion during the pre-bid

meetings.

The authorized representative of the bidder should sign all the communication. The pre-

qualification and technical proposals are to be signed on each page by the authorized

signatory.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 8 of 41

SSeeccttiioonn –– IIII

IInnssttrruuccttiioonnss ttoo BBiiddddeerrss

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 9 of 41

Section II – Definitions

In this document, the following terms shall have following respective meanings.

“Agreement” means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments, appendices, all documents incorporated by

reference thereto together with any subsequent modifications, the RFQ, the bid offer,

the acceptance and all related correspondences, clarifications, presentations.

“Authorized Representative” shall mean any person authorized by either of the

parties.

“Bidder” means any firm offering the solution(s), service(s) and/or materials required

in the RFQ. The word Bidder when used in the pre award period shall be synonymous

with Bidder, and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services.

“Contract” is used synonymously with Agreement.

“Corrupt Practice” means the offering, giving, receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution.

“Default Notice” shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof.

“iNDEXTb” means Industrial Extension Bureau is carrying out tender activities.

“Law” shall mean any Act, notification, by-law, rules and regulations, directive,

ordinance, order or instruction having the force of law enacted or issued by the Central

Government and/or the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency.

“LOI” means issuing of Letter of Intent, which shall constitute the intention of the

Tenderer to empanel the successful bidder.

“Party” means iNDEXTb or Bidder, individually and “Parties” mean iNDEXTb and

Bidder, collectively.

“Period of Agreement” means 1 year from the date of empanelment letter.

“Request for Qualification (RFQ)” means the detailed notification seeking a set of

solution(s), services(s), materials and/or any combination of them.

“Requirements” shall mean and include schedules, details, description, statement of

technical data, performance characteristics and standards (Indian & International) as

applicable and specified in the RFQ.

“Sub-Contracting” means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 10 of 41

“Service” means provision of Contracted service viz., operation, maintenance and

associated services as per this RFQ.

“Tenderer” means the institution which has issued the tender; in the present context

Tender has been issued by iNDEXTb.

“Termination Notice” means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof.

Area of Interest

iNDEXTb shall empanel eligible bidders in either/both of the following areas:

1. IT Consultant/Outsourcing:

Selected bidders are required to provide their services in terms of IT Consultant/

Outsourcing of complete/part project and/or various stages of Systems

Development Life Cycle (SDLC) of IT projects such as website development, web

portal, web enabled applications and other software using various technologies.

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided.

2. Data Processing:

Data Entry, Scanning, Manpower Supply & Database Creation using ICR/ OMR/OCR

Technology :

This area includes data entry, designing of the forms for scanning, scanning,

Manpower supply as per the requirement of iNDEXTb and database creation during

scanning using ICR/OMR/OCR technology by applying proper data validations,

report generation, etc.

As and when require, iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries. All the parties are expected to participate in

such meetings. In case the party is not able to participate in such meetings, the party

shall intimate iNDEXTb in writing giving proper reasons. iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate.

3. Scope of Tender

A. An indicative list of activities which depending on the project requirement,

bidders resource will be required to undertake are as follows:

i. Design and development of application Software.

ii. Development and Management of e-Content

iii. Database Management.

iv. Technical documentation.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 11 of 41

v. Test case preparation and testing of the application software.

vi. Training of users

vii. Carry out maintenance, feature up-gradation and support of application

software post completion of project.

viii. Bug fixing and implementation support to end users.

ix. Project Management

x. Architecting the solution

B. The performance and discipline of the resources provided by the bidder should

be ensured by the agency.

C. Regular progress reporting and review of the same with the concerned user/

iNDEXTb will be an integral part of the responsibility of the agency.

D. Empanelled Agencies should provide Turn Key solution for the project. (e.g. Pre

& Post Examination related activities).

E. Timely production of quality output will be an overarching responsibility of the

empanelled agencies.

F. iNDEXTb will empanel agencies in IT Consultant/Outsourcing area and in Data

Processing area on the basis of marks obtained and performance of the Technical

Presentation.

G. iNDEXTb reserve the right to empanel number of agencies in both area.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 12 of 41

Eligibility Criteria

The eligibility criteria for bidders are as follows:

The bidder should have minimum 5 years of experience as on 31st December, 2015

in the area of IT Consultant/Outsourcing and/or Data Processing. The bidder must

attach a copy of certificate of Incorporation.

The bidder should have minimum annual turnover of Rs. 10 Crore (Rupees Ten

Crore only) from software related project for IT Consultant/Outsourcing area

and Rs. 1.5 Crore (Rupees One Crore Fifty Lac only) for Data Processing area

for each of the last 3 financial years. The bidder must attach copy of audited Balance

Sheet and Profit & Loss statement for F.Y. 2012-13, 2013-14 & 2014-2015.

Certificate from registered qualified Chartered Accountant, mentioning turnover in

Software/Website/Web Portal Development/Data Processing and IT related service

for F.Y. 2012-13, 2013-14 & 2014-15.

The bidder should have at least 25 IT Professionals, which includes web designer,

web developer, Project Manager etc. for IT Consultant/Outsourcing area. The bidder

should have at least 15 Technical Staff for Data Processing area as on 31st December,

2015 on its payroll. The certificate from bidder’s HR department must be attached.

The bidder should have successfully completed at least 3 web-enabled applications

for IT Consultant/Outsourcing area of value more than Rs.20 lac each in last 3 years

(from 01-01-2013 to 31-12-2015). Submit Client Completion Certificate and total

order value for each project. AND/OR the bidder should have handled at least 30 lac

documents within last 3 years (from 01-01-2013 to 31-12-2015) for Data Processing

area. Submit Client Completion Certificate indicating number of documents

processed and total value of the order for each project.

The bidder must have office either at Ahmedabad or Gandhinagar. Please submit

physically a copy of any one of the listed documents: Property Tax Bill/Electricity

Bill/Telephone Bill/VAT/CST Registration/Lease Agreement.

Single entity bidding only. Bidder will not form consortium/tie-up/sub-contract

with third party for carrying out activities related to the empanelment.

Bidder must have registration for Professional tax, Service tax and PAN. Submit the

copy of the certificates in physical form.

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time.

The agency should have valid ISO 9001:2008 Certification/CMM Level 3 or higher in

Software/Application/Website development/Data processing area.

The bidder should not have been blacklisted/debarred by any government authority

in India. (Declaration in the format provided at Annexure 8a and Annexure 8b is to

be submitted on Company’s letter head in original).

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 13 of 41

Cost of RFQ

The cost of RFQ document i.e. tender fee is as indicated under “Important Information”.

The document can be downloaded from https:\\indextb.nprocure.com or

http://www.indextb.com. The bidder has to submit the non-refundable tender fees

through Demand Draft in favor of “iNDEXTb”, payable at Gandhinagar, on or before as

indicated under “Important Information”.

Pre-bid Conference (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ. In this PBC, Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project. The

bidders can submit their queries in writing (fax/post/e-mail). Queries should be

submitted in the enclosed format only (Annexure 7).

Bidders are welcome to attend the PBC, even if they do not have any specific queries.

Only 2 representatives from same organization will be allowed to attend pre-bid

conference.

Tenderer reserves the right not to respond to any/all queries raised or clarifications

sought if, in their opinion and at their sole discretion, they consider that it would be

inappropriate to do so or do not find any merit in it.

Amendment or Modification of RFQ

At any time prior to the deadline of submission of proposals, the Tenderer, for any

reason, whether its own initiative or in response to clarification request by a

prospective bidder, modify the RFQ. The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

with/without prior notification.

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them.

The Tenderer, in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process, may extend the last

date of bid submission at its discretion.

Proposal preparation

Bidder is expected to examine all instructions, forms, terms and requirements in the

RFQ document and prepare the proposal accordingly. Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 14 of 41

The proposals should be submitted/uploaded in 2 (two) parts as mentioned in the

following A and B. The Documents related to A & B are to be submitted in hard copies

only on or before last date & time as indicated in “Important Information”.

The details of Tender Fee and EMD are to be submitted online on the website

https://indextb.nprocure.com before last date & time as indicated in “Important

Information”.

A. Pre-Qualification Proposal

a. Covering letter on the bidder’s letter-head (Annexure 1).

b. Tender Fee & EMD in the form of Demand Draft issued by a Scheduled

Commercialized/Nationalized Bank (except Co-operative bank), in favour of

“iNDEXTb”, payable at Gandhinagar.

c. A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the ‘Constituted Attorney of the Directorate’.

d. Profile of bidder (Annexure 2).

e. Certificate of Incorporation.

f. Audited annual financial results (balance sheet and profit & loss statements) of

the bidder for the last three financial years. (Annexure 3).

g. Client Reference list (using equipment/services similar to project requirement).

(Annexure 4).

h. Ahmedabad/Gandhinagar Office address along with address proof.

i. Undertaking for not being blacklisted by bidder.

j. Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ.

k. Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy.

l. Service Tax, Sales Tax and PF registration details of bidder along with certified

Xerox copy.

B. Technical Proposal

a. Proposal particulars

b. Quality certification in delivery of services sought under this RFQ, from an

internationally recognized/reputed agency, e.g. ISO/CMM.

c. Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6).

d. Any other document as required in the RFQ.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 15 of 41

C. Commercial Proposal

Whenever require, iNDEXTb will call empanelled agencies, explain the work in detail

and ask them to do technical presentation if required and submit Financial Offer in

the prescribed format decided at that time along with other terms and conditions.

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features. All documentation is required to be in English.

Cost of Bidding

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal, including the cost of presentation for the purposes of clarification of the bid, if

so desired by the tenderer. The Tenderer will in no case be responsible or liable for

those costs, regardless of the conduct or outcome of the bid process.

Bid Security (EMD)

a. The bidder shall furnish a bid security (EMD) as indicated under “Important

Information” on or before last date & time.

b. The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of “iNDEXTb”, payable at Gandhinagar.

c. No interest shall be payable on Bid Security under any circumstance.

d. Unsuccessful Bidder’s Bid security shall be released at the earliest by the Tenderer.

e. The successful Bidder’s EMD shall be released upon signing of agreement by the

Bidder.

f. The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons :

The Bidder withdraws its Proposal during the period of proposal validity.

Bidder does not respond to requests for clarification of its proposal.

Bidder fails to co-operate in the Proposal evaluation process.

In case of a successful Bidder, the said Bidder fails to sign the Agreement in time.

Proposal Submission

a. The proposals submitted should have all pages numbered. It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender. Proposal that are not in prescribed format will be summarily

rejected.

b. The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below :

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 16 of 41

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking “Pre-qualification

Proposal – Expression of Interest for Empanelment”.

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking “Technical

Proposal – Expression of Interest for Empanelment”.

c. In case of any discrepancy between the soft copy and hard copy, the details in hard

copy shall prevail.

d. The Bidder shall submit details of Tender Fee and EMD online on the website

https://indextb.nprocure.com after digitally signing the same. It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission.

e. The proposals have to be submitted in four parts, viz. :

Envelope – 1 : Containing Demand Draft for Tender Fee & EMD, power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal,

superscribed as “Pre-Qualification Proposal – Request for Qualification for

Empanelment”.

Envelope – 2 : Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as “Technical Proposal – Request for Qualification for

Empanelment”.

Envelope – 3 : Both of the above sealed envelopes should again be placed in a

single sealed envelope, superscribed as “Tender for Request for Qualification

for Empanelment”. Not To Be Opened Before date & time as indicated in

“Important Information”.

The details of Tender Fee and EMD have also to be submitted online.

Number of Proposals

Every entity is allowed to submit only one proposal against this RFQ. Any individual

company who submits or participates in more than one proposal will be disqualified.

Proposal Validity

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender. If required, the Tenderer may ask the bidders

to extend the proposal validity in writing. Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited. A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 17 of 41

Language

All Proposals, correspondence and documents related to proposals, shall be written in

the English language. Supporting documents and printed literature furnished by the

Bidder may be in another language, provided they are accompanied by an accurate

translation of the relevant passages in English language.

Late Proposals

The bidder will not be able to submit the proposals online after final submission date

and time. The physical document of proposal, as described in RFQ, received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected.

Modification & Withdrawal of Proposals

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals. The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ. A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder.

Right to Accept Proposal

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract, without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision.

Proposal Forms

Wherever a specific form is prescribed in the RFQ document, the Bidder shall use the

form to provide relevant information. If the form does not provide space for any

required information, space at the end of the form or additional sheets shall be used to

convey the said information.

For all other cases, the Bidder shall design a form to hold the required information. The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder.

Contacting the Tenderer

Any effort by a Bidder influencing the Tenderer’s bid evaluation, bid comparison or

contract award decisions may result in rejection of proposal.

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours and/or outside office premises, from the time of proposal opening till the time of

award of Contract.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 18 of 41

Schedule of Events

Sr. No.

Events Date

1. Pre-bid Conference. As indicated under

“Important Information”.

2. Last date & time of Uploading of Proposal. As indicated under

“Important Information”.

3. Last date & time of Proposal Submission in hard copy.

As indicated under “Important Information”.

4. Date and time of opening of Pre-Qualification/ Technical Proposal.

As indicated under “Important Information”.

5. Date of presentation, if required. To be announced later.

6. Intimation of Technical Evaluation Results to qualifying parties.

To be announced later.

Opening & Evaluation of Proposal

The Evaluation Committee or its authorized representative will open the tenders.

Sequence of opening shall be as follows :

Pre-Qualification Proposal.

Technical Proposal.

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost. The bidders’

representatives who are present shall sign a register evidencing their attendance. In the

absence of the bidder(s), the tender committee may choose to open the proposals as per

the prescribed schedule.

First, the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal. The Proposals will be evaluated for being

substantially responsive. The proposals will be treated as “not substantially responsive”

in case of following events :

Envelopes/documents not submitted as prescribed and in time.

Proposal is not signed, sealed or page numbered as stipulated.

Demand Draft of Tender Fee and/or EMD not deposited.

No or Improper Tender Fee and/or Bid Security (EMD).

Is not accompanied by Power of Attorney.

Does not contain all the information as required and prescribed in RFQ.

Does not meet the qualifying criterion.

Any other irregularity that disqualifies the bid.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 19 of 41

In all such cases, the proposals will be treated as not responsive and even the technical

proposals will not be evaluated. The technical proposals of the only substantially

responsive proposals will be evaluated. Following the evaluation of proposals for being

“substantially responsive” the technical evaluation of the proposal will be carried out.

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated.

Once the technical evaluation is complete, technically qualified bidders may be asked to

make presentation before the Committee. Based on the evaluation bidders may be

empanelled for either or both of the following categories.

Consultancy/Outsourcing.

Data Processing.

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals.

To ensure bidders’ eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders and/or visit the bidders’ premises. In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected. No representations of any kind

would be entertained from the bidder.

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted. Also it will not imply

that bidder’s bid has been accepted for further processing.

The Committee may at its own discretion decide to carry out surprise inspection of the

bidder’s work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidder’s technical competence to perform the offered services.

All expenses relating to these surprise inspection will be borne by iNDEXTb.

Further, the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ.

Evaluation of Proposal:

A detailed evaluation of the proposals shall be carried out in order to determine

whether the bidders are competent enough and whether the bidder’s Proposal

technically qualifies to the requirements set forth in the RFQ. Proposals received

would be assigned scores based on the parameters defined in the table below.

Weight for Technical Evaluation is 70 marks and Tender Evaluation is 30 marks.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 20 of 41

Criteria, Sub-criteria and Point System for the Evaluation of Offers.

Sr. No.

Criteria / Sub-criteria

Description – Aim / Response expected from Bidder

Maximum Marks

1.0 Organization Capability

Aim : To assess the capability to undertake various Projects.

30

1.1 Human Resources Strength

Aim : To examine the Bidder’s Resource Base and assess its quality. Points would be awarded based on the quality and size of the resource base.

Criteria : Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level, Software Development team, support team , Data Processing team etc.

Bidders having HR Strength: For IT Consultant/Outsourcing Area : 20 to 30 : 1 Marks. 31 to 50 : 2 Marks. 51 to 75 : 4 Marks. > 75 : 6 Marks. For Data Processing Area : 15 to 20 : 1 Marks. 21 to 30 : 2 Marks. 31 to 50 : 4 Marks. > 50 : 6 Marks.

6

1.2 Number of years of experience

Aim : To assess the Experience base of the Organization.

Criteria : The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out. The Organization can submit certificates of subsequent projects taken up.

Bidders having experience : 5 to 7 years : 2 Marks. 7 to 10 years : 4 Marks. > 10 years : 6 Marks.

6

1.3

Quality Certification such as SEI –CMM/ISO 9000 certificates, etc.

Aim : To give credit to Bidder with quality certifications.

Criteria : the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered.

ISO 9000 or SEI-CMM : 2 Both : 4

4

1.4

Bank’s certificate of solvency/Letter of Comfort

Aim : To Access the financial backing up the organization has from the Institution Financial Market.

Criteria : Submission of a Relevant Document.

2

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 21 of 41

Criteria, Sub-criteria and Point System for the Evaluation of Offers.

Sr. No.

Criteria / Sub-criteria

Description – Aim / Response expected from Bidder

Maximum Marks

1.5

Organization’s

Finance capabilities

Aim : To gauge the financial strength of the Bidder and its ability to raise funds for the project.

IT Consultant/Outsourcing bidders having Turnover (in Crore INR) from. 10 >=Turnover< 15 : 2 marks. 15 >=Turnover< 20 : 4 marks. >= 20 : 6 marks. Data Processing bidders having Turnover (in Crore INR) from. 1.5 >=Turnover< 4 : 2 marks. 4 >=Turnover< 6 : 4 marks. >= 6 : 6 marks.

6

1.6

Atleast 3 Web-enabled Application Development OR Handled atleast 30 lac documents in last 3 years

Aim : To examine the experience of the Bidder in related field.

Documents required: Completion certificate / purchase order.

Criteria : Submission of relevant copy of Purchase order/ completion or Successful Deployment Certificate.

For IT Consultant/Outsourcing : >=3 to <5 projects : 2 Marks. >=5 to <10 projects : 4 Marks. >= 10 projects : 6 Marks. For Data Processing (documents in Lac) : 30 to 35 : 2 Marks. 35 to 40 : 4 Marks. > 40 : 6 Marks.

6

Note : Documentary Proof should be either P.O./Agreement/Completion Certificates,

detailing Scope of Work, Timelines etc.

Any proposal achieving a Total Score less than 18 (Eighteen) means 60% of total score

obtained in Tender Evaluation will be treated as “Not Qualifying the Requirements” and

will not be considered further. Only the qualified bidders will be informed for making

technical presentation. Total Score less than 42 (Forty Two) means 60% of total score

obtained in Technical Presentation will be treated as disqualified.

Based on combine evaluation of proposal and technical presentation, will only be

consider for empanelment either/both of area.

Award of Contract

The Tenderer reserves the right to ask for a technical elaboration/clarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment. The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer. The Tenderer or its representative or a party authorized on its

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 22 of 41

behalf may at its discretion, visit the office/project site/installation etc., of the Bidder

for Services, any time before the issue of Letter of Award.

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ, informing the date and time set for making presentation. The

notification may be sent by mail or fax or published on official website.

Confidentiality

As used herein, the term “Confidential Information” means any information, including

information created by or for the other party, whether written or oral, which relates to

internal controls, computer or data processing programs, algorithms, electronic data

processing applications, routines, subroutines, techniques or systems, or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation, accounts, transactions, proposed transactions or security

procedures of either party or any of its affiliates, or any client of either party, except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information. It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder.

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information. The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever.

At all times during the performance of the Services, the Bidder shall abide by all

applicable security rules, policies, standards, guidelines and procedures. The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information, each such employee and assignees shall agree to be bound by

the term of this tender and such rules, policies, standards, guidelines and procedures by

its employees or agents.

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement, any amendment hereof, and any Attachment or

Annexure hereof. The obligations of confidentiality under this section shall survive

rejection of the contract.

Arbitration

No case shall be filed on the terms and conditions of the RFQ Document. No case shall be

filed on the rights and prerogatives reserved by iNDEXTb.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 23 of 41

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract.

If, after 30 (thirty) days from the commencement of such informal negotiations,

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute, either

party may require that the dispute be referred for resolution to the formal mechanisms,

which may include, but are not restricted to, conciliation mediated by a third party

acceptable to both, or in accordance with the Arbitration and Conciliation Act, 1996.

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English.

Termination of RFQ

iNDEXTb also reserves right to Terminate/Cancel RFQ at any time or stage of Bid

without giving any reasons. In such case of termination, the EMD shall be returned to

the bidder. However, the RFQ document fee shall remain non-refundable.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 24 of 41

SSeeccttiioonn –– IIIIII

SSppeecciiaall CCoonnddiittiioonnss ooff

CCoonnttrraacctt

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 25 of 41

Section III – Special Conditions of Contract

The following clauses shall supplement the Instructions to Bidders.

Roles & Responsibilities of Stakeholders

Responsibility Matrix

The following shall describe the roles & responsibilities of various stake holders in this

project.

iNDEXTb

Finalization of RFQ for empanelment of IT Consultant/Outsourcing and Data

Processing.

Tender Process for the Selection for empanelment of IT Consultant/Outsourcing and

Data Processing

Approval for Appointment for empanelment of IT Consultant/Outsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring & Supervision

Verification of the Status Report

iNDEXTb reserves the right to allocate the business among the empanelled agencies

as per its user’s preferences, conveniences and the performance of the empanelled

agencies.

Bidder/Operator

Carry out work assigned as per terms and conditions decided time to time

Upon verification, evaluation / assessment, if in case any information furnished by

the vendor is found to be false/incorrect, their total bid shall be summarily rejected

and no correspondence on the same, shall be entertained.

Penalty For Delay

Any delay in deployment of Software in stipulated time period as mentioned in

Work Order or any unjustified and unacceptable delay in the deliverables beyond

the time indicated in the order delivery will invite penalty at the rate of 2.00 % of

the order value per week of the delay with a maximum limit of 8 %.

If the delay is such that the delay penalty has reached maximum limit of 8 % of the

order value, iNDEXTb will impose the penalty as above and will have an option to

cancel the order and award the work to any other empanelled agency and get the

work done from any other source at the risk and cost of such defaulting agency.

If the new work order as mentioned above is for the project to enhance the existing

resource requirement, then the penalty of 8 % shall be on the sum total of all such

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 26 of 41

work orders. The defaulting Agency shall ensure Knowledge transfer to new agency

without any financial implication to the project.

The EMD/Security Deposit and the Performance bank Guarantee submitted by the

agency would be forfeited and empanelment cancelled.

Termination For Default

If the agency fails to deploy any or all of the services defined in the tender/work

order within the specified time period(s) or any extension thereof granted by

iNDEXTb.

If the agency fails to perform any other obligations(s) under the contract and/or any

of the statutory requirements under the rules and regulations of the Government.

If the agency, in either of the above circumstances, doesn’t not take remedial steps

within a period of 30 days after receipt of the default notice from iNDEXTb (or takes

longer period in-spite of what iNDEXTb may authorize in writing), iNDEXTb

reserves the right to terminate the contract/work order in whole or in part, as

deemed appropriate. Security Deposit of such defaulting agency(s) shall be forfeited

and the defaulting agency shall be debarred from participating iNDEXTb Tenders for

a period of three years.

iNDEXTb may at its discretion may get the work done at the cost and risk of such

defaulting agency and the defaulting agency shall be liable to compensate iNDEXTb

for any extra expenditure involved to complete the scope of work in totality. In

addition the defaulting agency shall also be liable to pay 10% of the work order as

cancellation charges for each unexecuted order.

The manpower required is to be deployed by the Agency within two week of issue of

the work order or as specified in the work order.

a. If due to any unavoidable circumstances the deployed manpower needs to be

replaced/changed then the agency will ensure complete knowledge transfer

during the replacement ensuring continuity of the project.

b. The agency will give one month notice prior to replacement of any resource

manpower.

Agency will provide resources after proper screening by conducting test/Interview

and share its screening process/marks with iNDEXTb. If after repeated three

screening attempts the Agency fails to provide the suitable candidates, the order

may be cancelled.

The agency is liable for damages on account of any violation by the employees

deployed under the Information Technology Act and other prevalent laws of the

country.

Agency shall provide an undertaking for the implementation of Data Confidentiality

and privacy of the projects undertaken.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 27 of 41

In case, the person employed by the Agency commits any act of omission/

commission that amounts to misconduct/indiscipline/incompetence, the Agency

will be liable to take appropriate disciplinary action against such persons, including

their removal from the site of work / project and any other necessary action as

required by iNDEXTb and provisions of the legal framework of the country.

The Agency shall replace immediately any of its personnel who are found

unacceptable to this Department because of security risks, incompetence, conflict of

interest, improper conduct etc. upon receiving a notice from iNDEXTb.

During the engagement period of the hired manpower, the agency will not re-deploy

the hired manpower from one iNDEXTb project where he/she is currently deployed

to another project as same or higher level manpower resource during the period of

the work order. If any manpower is required to be moved to other iNDEXTb project,

agency will take NOC from the HOD of the current engaged project.

Force Majeure

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties, including, but not limited to, fire, flood,

explosion, acts of GoG or any Governmental body, public disorder, riots, embargoes, or

strikes, acts of military authority, epidemics, strikes, lockouts or other labour disputes,

insurrections, civil commotion, war, enemy actions. If a Force Majeure arises, the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof.

Unless otherwise directed by Tenderer, the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical, and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event. The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes, circumstances or events shall continue to prevent

or delay such performance.

Payment Terms

Will be indicated at the time of calling empanelled parties for explanation of assignment.

Bankruptcy & Insolvency

iNDEXTb can terminate the contract if the bidder becomes bankrupt and/or loses the

desired state of solvency with a notice of 15 (fifteen) days. iNDEXTb, in such cases of

termination, will not be responsible for any loss or financial damage to the service

provider resulted due to termination. iNDEXTb will also, in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 28 of 41

Project Duration

The empanelment will be initially for 1 year from the date of empanelment letter.

However, the tenderer and the successful bidder, on a mutually acceptable basis, can

extend the period for another 1 year based on the review by the tenderer.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 29 of 41

SSeeccttiioonn –– IIVV

AAnnnneexxuurree –– FFoorrmmaattss

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 30 of 41

Section IV – Annexure-Formats

Annexure 1 – Covering Letter

Physical submission on Company’s letter head.

Date: <dd-mm-yyyy>

To, Managing Director Industrial Extension Bureau Block no. 15, 1st Floor, Udyog Bhavan, Gandhinagar. Gujarat

Reference : Name of Tender __________________________________ Dated : ____________

Sir,

We, the undersigned, offer to provide the services in accordance with your Request for

Qualification. We hereby submit our Proposal, which includes the Pre-Qualification

Proposal and Technical Proposal along with requisite EMD and tender fees.

We hereby declare that:

All information and statements made in our Proposal are true and accept that any

misinterpretation contained in it may lead to our disqualification.

We are not banned or blacklisted by any Government/Government Undertaking/

Institutions in India.

There are no deviations from the terms and conditions of the tender.

The Bidder is a Directorate and the person signing the tender is the constituted

attorney.

In the event of acceptance of our bid, we do hereby undertake:

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support.

Agree to provide manpower as and when required by iNDEXTb of respective

categories.

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you. This includes:

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 31 of 41

Separate Demand Drafts for Tender fee & Bid Security as per the requirement of

RFQ as indicated in “Important Information” are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time.

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender. We do hereby undertake to

provision as per these terms and conditions.

We do hereby undertake, that, until a formal contract is prepared and executed, this bid,

together with your written acceptance thereof and notification of award of contract,

shall constitute a binding contract between us.

_____________________________

Signature of Bidder (with official seal)

Date :

Name :

Designation :

Address :

Telephone :

Fax :

E-mail address :

Details of Enclosures : 1.

2.

3.

Official Seal

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 32 of 41

Annexure 2 – Bidder’s Profile

Physical submission

Sr. No

Particulars Details

1. Name of the Firm

2.

Registered Office Address

Telephone Number

Fax Number

Web site

3. Address of Ahmedabad/Gandhinagar Office (Submit documentary proof physically)

4.

Contact person Details

Name & designation

Mobile Number

Telephone Number

Fax Number

e-mail

5.

Is the firm a registered company? Year and Place of the establishment of the Company

If yes, submit documentary proof physically.

6. Former name of the company, if any.

7.

Is the firm -

Government/Public Sector Undertaking

Proprietary Firm

Partnership firm (if yes, give partnership deed physically)

Limited Company or Limited Corporation

Member of a Group Of Companies (if yes, give name and address, and description of other companies physically)

Subsidiary of a Large Corporation (if yes give the name and address of the parent organization) If the company is subsidiary, state what involvement if any, will the parent company have in the project.

8. Is the firm registered for Service Tax? If yes, Submit valid Service Tax registration certificate physically.

9. Is the firm registered for Professional Tax? If yes, Submit valid Tax registration certificate physically.

10. Is the firm registered for Provident Fund? If yes, Submit valid PF registration certificate physically.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 33 of 41

Sr. No

Particulars Details

11.

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers.

Total number of employees

12. Number of years of experience as a contractor

13. Are you registered with any Government/Department/ Public Sector Undertaking (if yes, give details)

14.

How many years has your organization been in business under your present name? What were your fields when you established your organization?

When did you add new fields (if any)?

15. Number of Offices/Project Locations

16. Please give details of staff, infrastructure etc in the local office and no. of years of operation of the local office.

17.

Does your organization has SEI–CMM/ISO 9000 certificates? If so, submit copies of the certificates physically. State details, if certified by bodies, other than that stated.

18. List the major clients with whom your organization has been/is currently associated.

19.

Were you ever required to suspend a project for a period of more than three months continuously after you started? If so, give the names of project and reasons for the same.

20. Have you in any capacity not completed any work awarded to you? (If so, give the name of project and reason for not completing the work)

21. In how many projects you were imposed penalties for delay? Please give details.

22. Whether your organization has Bank’s certificate of solvency. If yes, submit documentary proof physically.

23. Have you ever been denied tendering facilities by any Government/Department/Public sector Undertaking? (Give details)

24. Functional Background of the Firm

25. Complete details of Existing Hardware/Licensed Software Platforms

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 34 of 41

Sr. No

Particulars Details

26.

Area of Interest

IT Consultancy/Outsourcing

Data Processing :

Data Entry, Scanning, Manpower Supply & Database Creation using ICR/OMR/OCR Technology.

Note : Please indicate reference page number(s) for respective information as asked for.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 35 of 41

Annexure 3 – Financial Information Summary

Physical submission

Sr. No. Description Financial Year

2012-2013 2013-2014 2014-2015

1. Turnover

2. Net Profit

3. Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

(with official seal) Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

e-Mail

address

e-Mail address

Note: Please submit audited balance sheet and Profit & Loss statement of above years.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 36 of 41

Annexure 4 – Firm Experience

Physical submission

(Relevant to the nature of Project)

Assignment Name:

Location within Country: No. of Staff:

Management

Technical

Name of Client: No. of Staff-Months; duration of assignment

Contact Person Name :

Phone / Mobile :

E-mail :

Client Address

Start Date (Month/Year): Completion Date (Month/Year):

Approx. Value of Services :

Name of Associated Consultants, if any:

No. of Months of Professional Staff, provided by Associated Consultants:

Name of Senior Staff (Project Director/Coordinator, Team Leader) involved and functions performed:

Narrative Description of Project: (including type of project, platform etc..)

Description of Actual Services Provided by Your consultant :

Hardware/License Software Platform/Technology Used :

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 37 of 41

Annexure 5 – Qualification & Experience of Management and Technical Staff

Physical submission

Sr. No. Name Qualifications Years of Experience

Area of Expertise

Position / Designation

1.

2.

3.

4.

5.

6.

7.

8.

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 38 of 41

Annexure 6 – Curriculum Vitae of Management & Technical Staff

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]:

Name of Firm [Insert name of firm proposing the staff]:

Name of Staff [Insert full name]:

Date of Birth: Nationality:

Education [Indicate college/university and other specialized education of staff member,

giving names of institutions, degrees obtained, and dates of obtainment]:

Membership of Professional Associations:

Other Training [Indicate significant training since Education degree obtained]:

Countries of Work Experience: [List countries where staff has worked in the last five

years]:

Languages [For each language indicate proficiency: good, fair, or poor in speaking,

reading, and writing]:

Employment Record [Starting with present position, list in reverse order every

employment held by staff member since graduation, giving for each employment:

Period of employment (From To in mm-yyyy), name of employing organization,

positions held, brief description of activities.

Certification:

I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly

describes myself, my qualifications and my experience. I understand that any willful

misstatement described herein may lead to my disqualification or dismissal, if engaged.

Date:

[Signature of staff member or authorized representative of the staff] Day/Month/Year

Full name of authorized representative:

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 39 of 41

Annexure 7 – Format for Pre-bid Conference Queries / Clarifications

Name of the Bidder : ___________________________________________________________________________

Address : ___________________________________________________________________________

Telephone No(s). : ___________________________________________________________________________

Fax No. : ___________________________________________________________________________

Mobile No. : ___________________________________________________________________________

Email ID : ___________________________________________________________________________

Sr. No.

Section No. – : _________________

Clause No. – : _________________

Paragraph/Bullet No. – : ______

Corresponding page no in the RFQ

Document

Particulars of the query/

clarification

Remarks of iNDEXTb

1.

2.

3.

4.

Authorized Signatory : _______________________

Designation : _______________________

(If the queries/clarifications are submitted through e-mail, the bidder shall send the

queries/clarifications through official e-mail IDs only.)

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 40 of 41

Annexure 8a – Declaration Letter

Physical submission on Company’s letter head.

D E C L A R A T I O N O F N O T B A N N E D / B L A C K L I S T E D / D E B A R R E D

Date : <<dd-mm-yyyy>>

To, Managing Director Industrial Extension Bureau Block no. 15, 1st Floor, Udyog Bhavan, Gandhinagar – 382011. Gujarat

Reference : <<Tender ID No.>>,<<Tender Date>>, <<Tender Name>>

Dear Sir,

With reference to the tender “<<Tender Name>>”, I, undersigned <<Name of

Signatory>>, in the capacity of <<Designation of Signatory>> certify that, our Company

<<Name of the bidder>> is not banned or blacklisted or debarred by any Government

Authority/Institution of India.

Signature : ________________________________________

Name : ________________________________________

Designation : ________________________________________

Name of the Company : ________________________________________

Date : ______ / ______ / _________ .

Place : ________________________________________ .

(Affix Seal)

Tender Document for Empanelment of IT Consultant/Outsourcing & Data Processing – 2016 Page 41 of 41

Annexure 8b – Declaration Letter

Physical submission on Company’s letter head.

D E C L A R A T I O N O F B A N N E D / B L A C K L I S T E D / D E B A R R E D

Date : <<dd-mm-yyyy>>

To, Managing Director Industrial Extension Bureau Block no. 15, 1st Floor, Udyog Bhavan, Gandhinagar – 382011. Gujarat

Reference : <<Tender ID No.>>,<<Tender Date>>, <<Tender Name>>

Dear Sir,

With reference to tender “<<Tender Name>>”, I, undersigned <<Name of Signatory>>, in

the capacity of <<Designation of Signatory>> certify that, our Company <<Name of the

bidder>> was <<banned or blacklisted or debarred>> by <<Name of Authority/ Institution

of India>> of <<State>> located at <<Postal Address>> for the reason of <<Reason>> for

the period of <<Period>> starting from <<Date>> vide Office Order No. <<Order No.>>

dated <<Date>>. Attested copy of the office order is attached for your ready reference.

As the <<banned or blacklisted or debarred>> period is over on <<Date>>, we request

you to kindly consider our proposal for <<Area of Interest>>.

Signature : ________________________________________

Name : ________________________________________

Designation : ________________________________________

Name of the Company : ________________________________________

Date : ______ / ______ / _________ .

Place : ________________________________________ .

Note : Please submit Relevant Declaration Form from above Annexure 8a or Annexure 8b.

E n d o fD o c um e n t

(Affix Seal)