Document Title: Terms of Reference

Quality Management System (QMS) in the Arab Water Sector

Project TSM-Arab

Version: Draft

Author: Noama Shareef

ACWUA

Quality Management Task Force (Annex 1)

List of Acronyms (Annex 2)

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1. Background

1.1 Current objective in Arab Countries

The Technical Safety Management (TSM) is a system originally developed by the DWA & DVGW (German Water/Gas Associations) to support German Utilities companies in meeting their regulatory obligations. In addition, it is a quality management system which guides and enables managers to meet the obligations.

Plants managers have the overall responsibility for all processes in their water or wastewater treatment plants. Their duties and activities must be performed in accordance with local legal provisions, official requirements and safety regulations, as well as the generally recognized technical rules. It is not always easy to keep an overview of all these rules and regulations while managing the plants in a way that is technically correct and economically efficient. For that reason HCWW and affiliated companies must have at their disposal the proper person-nel and organizational procedures in addition to the correct equipment to guarantee a supply of drinking water that is reliable, sustainable and of impeccable quality, and furthermore the safe collection, treatment and disposal of wastewater.

This project aims to Transfer of auditing and certification process from a good experian’s of Holding Company for water and waste water in Egypt HCWW & DWA Germany to a regional organization in other two Arabic countries, and to apply the TSM processes & certificate in the area of water supply networks which is funded by the GIZ. In the context of the MENA WANT program, financed by the German Federal Ministry for Economic Cooperation and Development (BMZ), GIZ cooperates with ACWUA and HCWW-Cairo in the developing the TSM (Technical Safety Management) certification process to en-able the utilities in Arab water sector to comply with national or international standards in Operation and Maintenance (O&M). This way the companies will learn how to systematically identify deficits in their organization, technical performance and management. They will also be able to eliminate weak points and operate the plants following the local legal provisions and technical standards.

Figure 1: Technical safety system TSM normally fills the gap between Codes & Standards and the

application of Standard Operating Procedure (SOPs)

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SOPs are developed to assure that operators on plant level are following unified and tested routines in order to meet the required standards and utilities are obliged to follow rules & regulations to meet national standards. However, the gap between the codes and SOPs is normally large and it is difficult to prove to stakeholders that facilities are managed following the laid down standards and codes. Based on discussion between the TSM- Arab Task Force, it was reviewed of qualification requirements for the control and quality control, specified the difference between the certif i-cate & the rest of the standards and to focus on that the certificate of the TSM (Technical Safety Management) combines the basic requirements of quality standards & standards of operation & maintenance with an emphasis on practical application within the station accord-ing to the Figurer 1 above. In general, it was agreed to establish the QMS/TSM Task Force and Work plan. For this rea-son some previous meeting was held in year 2013 by GIZ, ACWUA Staff and HCWW to start the work in 2014-2015 according to the wok plan.

A preliminary meeting was held in September and November 2013 in Cairo to an-nounce a two-year program starting from January 2014 and financed by GIZ dissemi-nate experience of holding company on the application of quality standards on the countries members of the Arab Countries Water Utilities Association ACWUA to dis-cuss the formulation and activities of the TSM /QMS- Task Force Group.

Discuss the new capacity Building program on Quality Management Systems &

Standards and Related activities with the formation a Task force QMS Group of

ACWUA members.

The ACWUA Secretariat has the steering and overall regional training responsibility,

while the capacity development program for the topic should be implementation by

qualified training in ACWUA, and the HCWW in Egypt.

The HCWW in Egypt has also the capacity to manage regional training, through its

training section; they have special experience in training on Standards and Quality

Management including TSM.

This planning workshop is to collect ideas on the formulation of the Quality Manage-

ment & Standards Technical Task Force Group.

Participants in these meetings to determine the tasks and the timing of implementa-

tion of the draft in preparation for operational action plan during ACWUA conference

held from 3-5 December 2013 in Algeria.

1.2 Target Countries

The project ACWUA-MENA WANT which supports the QMS/TSM Project should target in particular the following countries: Egypt, Palestine, Yemen, Algeria, Jordan and Tunisia. However, the Task Force Group of QMS is expected to be able to follow and apply the HCWW experience of its TSM-Egypt design and application, DWA Germany experience in TSM to provide the Final issue of TSM-Arab requirement. 1.3 Project Time Under the program ACWUA WANT for two years (from January 2014 to December 2015), with preparatory activities under MENA WANT in 2013, starting in October 2013

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2. DESCRIPTION OF THE ASSIGNMENT

2.1 Overall objective

To help improve the implementation of TSM- process in the Mediterranean region through Improving the Operation and Maintenance of water and wastewater facilities and the imple-mentation of a plant certification system. The Quality management system Task Force advo-cacy Mechanism works to adopt Quality Management Systems in Management & Opera-tion &Maintenance in ACWUA Utility Members in the Middle East and North Africa (MENA) region. It was agreed to define vision and mission as follows:

2.2 Vision

Achieving quality standards in the management of drinking water and sanitation Arabic countries member in the ACWUA.

2.3 Mission

The application of quality management system for water utilities in terms of management and operation & maintenance and quality control to ensure that the water produced from the sta-tions conforms to the required standards by identifying the needs and consolidation require-ments.

2.4 Stakeholders

ACWUA Secretariat

HCWW, training section

GIZ ACWUA WANT and GIZ Egypt (support)

DWA (technical support)

TSM technical working group/Task Force Group The Figure 2 indicates that 6 Stakeholders will work together to build & implement the new TSM-Arab System for ACWUA Water Utilities Members

2.5 Cooperation between QMSⅇ

During the project time there is cooperation between quality management system/ program (QMS) and Energy Efficiency program (EE) too. The starting step will be an experience ex-change between QMS-TF-Group and EE-TF-Group through ACWUA-WIKI communication platform (which designed by ACWUA). QMS-TF-Group will develop the concept of TSM-Arab requirements related to some availa-ble Energy Efficiency documents and ISOs. The QMS-stakeholder (GIZ, HCWW, and ACWUA) and the EE-TF-Group supports the Idea above, and it was agreed that the TSM-Arab- Application will be an output for energy effi-ciency -Program. Because the application of TSM-Arab will reduce the energy consumption at the Water/Waste Water treatment plants as impact of TSM-Arab application.

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Figure 2: QMS-Stakeholders works together to build & implement the new TSM-Arab System for ACWUA utilities members

2.6 Specific demand needs

Managers of several water and wastewater treatment plants, together with experts from Holding Company in Egypt HCWW, DWA and ACWUA, have to develop a checklist in order to set up an organizational and technical monitoring standard for the facilities.

The checklist is initially used as a gap analysis tool for internal application in the company. This enables the team to identify and document the “actual situation”, to define requirements for improvement and prepare action plans for implementing the identified measures.

Later, the checklist will be use for the certification process, which shows that the water or wastewater facility is managed in line with the national codes of O&M.

2.7 QMS/TSM Task Force Group Structure

A candidate from the Target Countries (Jordan, Palestine, Tunis, Yemen, Algeria and Egypt) were nominated by ACWUA secretariat and its members in the Arab Water Utilities (depends on the previous first meeting in Cairo in October 2013).

In terms of project team organization and structure. However, extra external experts from the German DWA, HCWW and ACWUA was added to the team to support activities for coordina-tion, logistical and technical stand point, especially with the project implementation (in two pilot projects one in Tunis and the other in Jordan) and Training issue. The figure 3 shows the TSM-Arab Task Force Group structure and Tasks in Annex 1.

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According to the project activities and work plan (TSM implementation in two pilot projects in target countries, ACWUA, GIZ and HCWW put a Selection criteria for Task Force Group of QMS/TSM-Arab as the following:

a) Practical experience in O&M min 5 year (required)

b) TSM-Member Should hold a minimum Master’s Degree in Environmental /Chemical/

Mechanical engineering with relevant experience in Water Technologies

c) Professional in ISO and or TSM (required)

d) Practical experience in O&M min 5 year (required)

e) Midlevel, flexibility to travel (required)

f) Arabic, English language and computer skills

g) Attended TOT in Germany (preference)

h) Flexibility to contribute; Permission by supervisors; easy travel permits

i) Gender Consideration

j) Country Balance

2.8 TSM-Arab Members

The QMS-Task force group consists of 16 members who serve on the task force as repre-sentatives of their utilities and representing their respective countries that are ACWUA mem-bers in agreement with “Guidelines for ACWUA Working Groups”. The QMS-Task force members are nominated according to the 2.7 above to be one member from each the target country (Algeria, Yemen and Palestine), two members from each pilot country (Tunisia & Jordan), and HCWW Group who will be the main part in the TSM-Arabia. Tab.1 shows the QMS-TF members and their countries.

Table 1: Members list of the TSM-Arab Technical Working Group

Remarks Members

Country

Chair Person Mohamed Maged

Egypt

External Advisor Fayez Badr

Mohamed Shaltout

Amr Adel

Vice Chair Person Iman Rifaat

Gamal Elhusseiny Elmasry

Gewida Ali

ACWUA Coordinator Noama Shareef

Jordan Majda al Zou'bi

Ziad Al-Taani

Local for Pilot -Jordan Majed Qteishat

Eyad Yaqob Palestine

Karima Hadji Algeria

Ameen Al Maweri Yemen

Hela Nacef Tunisia

Hafedh Dridi

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2.9 Requested services, including suggested methodology

Creating a Task Force

Capacity Building concept

Project application accompanied by coaching & Mentoring

Workshops

Classroom and fieldtrip

Knowledge exchange (Arab-German) (Arab-Arab).

Creating workspace for QMS-TF on ACWUA Wiki under working groups page

Neiberhood TSM-Egypt

Twining with the TSM-German Facility 3 Activities/Workplan A proposal of work plan activities and deliverables (Tab.2) have been prepared for the QMS-task force activities. The implementation of this work plan will be contingent on ACWUA’s schedule of events/activities during the next 24 months, and that of the members. There is planning of Workshops to collect ideas on formulation of the Quality Management/ Standards Task Force Group QMS-TF. Phase 1 (October 2013-Dezember 2013)

Stakeholders identification

Quality management system Core group was established of topic experts to be formed with 5 experts considering member country diversity.

Preparing a concept paper on the group with the formulation of objectives, goal(s), priorities, content

Core group proposed to ACWUA the members based on specialty and country diver-sity according to selection criteria attached in this document.

Nominate the Task Force group according to special selective and prepared to the Algeria meeting which hold on 02-05 December 2013.

Discussed and agreed on the first priority activities, e.g. those supported by GIZ un-der the ACWUA WANT program.

Identification of main parties at international and national level, including institutions involved in Technical Assistance for TSM Application include TSM Egypt & DWA.

Phase 2 (January 2014- May 2014)

Collect of quality standards, regulations, codes, laws Qualification requirements for TSM Arabia.

Identify and establish contact platform on ACWUA website (ACWUA WIKI) between TSM-Arab Task Force Group and other key-players in the target countries involved with quality standards, regulations, codes, laws Qualification requirements & creating workspace for QMS-TF on ACWUA Wiki under working groups page.

Draft of the first version of TSM -Arab requirement by the technical Staff of HCWW and ACWUA.

Preparing a Workshop to review the TSM-Arab by the technical members of TSM-Arab.

Discussion through ACWUA-WIKI with all Task Force Group members online to have the final approval on the TSM-Arab draft requirement above.

Present of the TSM-Arab final Draft in the IFAT–Messe 2014- Munich Germany. Hard and soft copy of the First Draft will be available in AWUA & HCWW Booths. Other promotions will be also presented (Factsheet, Brochure…)

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Phase 3 (July 2014 –January 2015)

The HCWW-experts, ACWUA (Noama) and External consulting (Fayez) will prepare an awareness workshops in the two pilot utilities of the top management in Tunis and Jordan (Pilot projects)

Providing the capacity building training by the TF-HCWW- experts for the technical Staff of the two pilot plants in Tunisia and Jordan

TOT-Training of Inspectors by the TF-HCWW-experts for the select experts according to selection criteria by attending the inspection procedures at HCWW to be qualified.

Inspectors’ criteria selection: it was agreed from the Cairo internal meeting (GIZ+ HCWW+ ACWUA) in February two014: Inspectors should hold a minimum Master’s Degree in Environmental /Chemical/Mechanical engineering with relevant experience in water technologies, a minimum of 10 years of experience in O&M in water sector is required, experience in the water/wastewater treatment technologies, and Competen-cy in English (both in communication and writing)

Develop the Cap analysis in the two pilot plants in the target countries approach to the TSM- Arab system by TF-HCWW Experts in the two pilot plants in Tunisia and Jordan.

Identification of two pilot Water/Wastewater plants for preparing Pre-Inspection inspection for pilot plants (the first pilot plant will be in Jordan and the second one in Tunis).

Final -audit of the two pilot Facilities under control of TF-HCWW-experts and external consulting, May it supported by Experts -DVGW or DWA Observer.

Applying the TSM-Arab to certify the two pilot projects in TSM-Arab certifying of the two pilot projects in Jordan and Tunisia (pilot countries), it means issue the first two TSM-Arab certificate

Present of TSM-Arab outputs (reports, TSM-requirements, technical output for the two pilot projects etc.…..) by Task Force Group at the Arab Water week Conference which be held on 15 January two014 in Amman – Jordan.

Propose layout for reports aiming at a very systematic presentation and establish draft reports for the participating countries (pilots) based on the output from the Phase 1&2 in the ACWUA Arab Water Week conference.

Phase 4 (January 2015 - December 2015)

Roll out of the TSM-Arab program for the next project time year 2015.

Follow up TSM implementation with the partners and document approach and les-sons learnt from a good experience of HCWW –Egypt to extract those elements that can be replicated within the same and/or in other countries.

Development of reporting forms for the two pilots to capture relevant information on implementation problems and difficulties, and means of solving them and lessons learnt.

Follow upon the implementation of TSM-Arab system to ensure timely completion and solving problems as they arise.

Regularly document implementation problems and solutions.

Communicating with the system developer as necessary in case of technical prob-lems related to the TSM system application

Figure 3: Structure of TSM-Arab Task Force Group

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Tab. 2: Design of Work plan of the Pilot Project TSM-Arab

No Activity Description

Output

Responsible Atten-dants

Time place

1 Inventory Identification of quality standards, regulations, codes, laws

Qualification requirements for TSM

list of Arabian codes and standards beside TSM Egypt

All Task Force members

Online commu-nication

30 Jan 2014

Online (emails, ACWUA-WIKI)

2 Management of the ACWUA Website (ACWUA-WIKI)

Creating usernames and passwords for

QMS-TF members and organizing team

Creating workspace for QMS-TF on ACWUA Wiki under working groups page

Users credentials developed and shared Working space developed and managed

ACWUA Noama Shareef A. Al Manaseer

Online January-Feb. 2014

Online meetings

3 Adaptation of the TSM Egypt require-ment to the TSM –Arab requirement

Develop of Supporting material related to ISO, TSM Egypt (Guideline Templates and TSM-Arab requirement)

First draft of TSM -Arab Training course material preparation

HCWW HCWW-TF +Noama

End of Feb 2014

HCWW +Online (Noama)

4 Discus of the first draft of TSM-Arab

Put the form of TSM-Arab requirements

Draft of requirement Mohamed Maged

HCWW 16 March HCWW

5 Review of the 1st draft of TSM-Arab

Workshop to review the TSM-Arab requirement

TSM- Training Course

Site Visit of NOBARY WTP

Issue First Draft of TSM-Arab HCWW+TF Some TF members

13-16 April

Alex. Wa-ter Com-pany

6 Online approval on the TSM-Arab Final Draft requirement

Discussion through ACWUA-WIKI with All TF- members

Final Approval of the first Draft of TSM-Arab

All TF Online Tasks

22 April 2014

Online

7 Present of the TSM-Arab final Draft in IFAT 2014-Germany

Hard and soft copy of the First Draft will be available in AWUA & HCWW Booth. Other promotions will be also presented (Factsheet, Brochure…)

TSM-Arab as a new project in the MENA REGION

Fayez, Thomas ACWUA, HCWW

HCWW ACWUA GIZ

05-09 May. 2014

Munich- Germany

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8 Awareness Work-shop in pilot utilities

Awareness of top management in Tunis and Jordan (Pilot projects)

Organizational arrangements

Written commitment of top management of Jordan and Tunisia (2 Workshops Tunis +Jordan) for 3 days/each.

HCWW-Experts Fayez, Noama

Top and medium level man-agement

End of May and June

Tunisia Jordan

9 Capacity Building of technical staff from pilot projects for TSM

2 Experts from HCWW provide Technical support for the Plant Staff (3days/each pilot for 2 visi.).

Implement of the Action plan to fill the gap between existing situation and the TSM-Arab requirement

HCWW Technical support for the Plant Staff

After ap-proval of pilot, utili-ties

Jordan Tunisia

10 Training of Inspec-tors TOT-Training

Select Experts according to selection criteria to be qualified

Attend in the inspection procedures at HCWW (2 times)

Selection of Experts

Test and monitor of per-formance

HCWW External and from TF

June-Sep. HCWW

11 Pre-audit of 2 pilot Facilities

The inspectors of Tunis and Jordan shall do the inspection under control of Fayez/Mohmed Maged HCWW

To be familiar with inspec-tions Process (inspectors -certifications).

HCWW, Selected Staff as Observer DVGW or DWA experts?

Pilot Pro-jects Staff

October Jordan Tunisia

12 Final inspections of 2 Pilot Facilities

The inspectors of Tunis and Jordan shall do the inspection under control of Fayez/Mohmed Maged HCWW

Certifying of the 2 pilot pro-jects in TSM-Arab And issue the first 2 TSM-Arab certificate

Inspectors of Tu-nis and Jordan + Fayez + mo-hamed maged

Pilot Pro-jects Staff

End of Nov. to December

Jordan Tunis

13 Presentation of out-puts TSM-Arab at the AWW.

Presentation of

TSM-Arab requirement

Application at 2 pilot utilities Approval of TSM-Arab by ACWUA-BOD Discussion of roll out (concept)

Documentation All TF ACWUA-BOD TSM-TF meeting

open Jan.2015 Jordan

14 Roll out of the TSM program

Certification of inspectors

Certification of pilot utilities

Training of more inspectors

Identification of more utilities

Etc…

Continue of project activi-ties

All TF Support by HCWW

TF, ACWUA, HCWW

Feb-Dec. 2015

MENA region

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Tab. 3: operation time Plan in year 2014 for the QMS/TSM-Arab Project

Months/year 2014

Activities: Output 1 2 3 4 5 6 7 8 9 10 11 12

1 Inventory

list of codes & standards &TSM Egypt

2 Management of the ACWUA Website (ACWUA-WIKI)

ACWUA-WIKI

3 Adaptation of the TSM Egypt requirement to the TSM –Arab requirement

First Draft/ TSM -Arab

4 Discus of the first draft of TSM-Arab

Draft of requirement

5 Review of the 1st draft of TSM-Arab

Issue First Draft /TSM-Arab

6 Online approval on the TSM-Arab

Final copy/ first Draft of TSM-Arab

7 Present of the TSM-Arab final Draft in IFAT 2014-Germany

TSM-Arab Draft

8 Awareness Workshop in pilot utilities

Top management sup-port

9 Capacity Building of technical staff from pilot projects for TSM

Selection Criteria / 2 sites selected

10 Training of Inspectors TOT-Training

EE auditing program at pilot utilities

11 Pre-audit of 2 pilot Facilities

familiar with inspec-tions Process

12 Final inspections of 2 Pilot Facili-ties

Certifying of the 2 pilots

13 Present of outputs TSM-Arab at AWW/ Roll out TSM-Arab

Documentation/others work time of the second project year 2015

3.1 Required outputs

It was agreed by the Project Stakeholders on developing a regional approach for Tech-nical safety Management (TSM) following the best practice of the Egyptian experience in cooperation with GIZ Egypt to implement a sustainable approach towards quality management in water and Waste water Utilities in the Arab water sector for two target coun-tries (Jordan and Tunisia) in ACWUA utilities members. Some outputs are expected as the following

List of Arabian codes and standards beside on TSM –Egypt and HCWW experience.

Issues first version of TSM–Arab by TSM-TF Group.

Preparing commitment of top management of Jordan and Tunisia (selected pilot ari-as)

TSM-Arab regional program (it will be TSM- Arab version for Jordan and Tunisia)

Compliance requirement (regional)

Capacity development

Certification System awarded to the utilities members countries

Quality management Task Force Grope for the Arab Water Utilities

Deliver technical training and capacity building programs in Quality Management Sys-tem/ TSM-Arab for ACWUA Water Utility Members

Develop standards and technical specifications for QMS measures at WWU.

3.2 language

Communication language between the TSM–Arab Task Force Group and Consultants & tar-get countries is English and Arabic too, unless otherwise agreed by them. Questionnaires must exist in both English and Arabic also in French in case the Algerian and Tunisian mem-bers needs that. The TSM-Task Force Group members and experts must be fluent in both languages English and Arabic. Working knowledge of Arabic is an advantage. Language of the Final TSM-Arab reports is defined under point 5.)

It cannot be assumed that all contacts in the target countries speak English or French and the QMS-TF-Group must ensure interpretation as required to enable them to work efficiently in all target countries. 4 Location and duration

4.1 Location

Work takes place in the target countries (is defined under point 1.2). The QMS/ Task Force Group (Annex 1) is expected to spend a sufficient time to prepare the work, for the Technical Paper and to finalise the TSM-Arab Draft and consolidated reports.

4.2 Timing

The indicative starting date was September/October, 2013. A kick-off meeting was held in Cairo, the preliminary date being September, 2013. An interim meeting (phase 1) and other meetings for (phase 2&3) were organised to discuss the main conclusions and recommenda-tions of the project and project work plan. QMS- Task Force Group should build and impel-lent the TSM-Arab in 2 pilot plants (it is defined in work plan Tab.2). The project activities are expected to take in total two years to the end of 2015 please see project time plan Tab.3).

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5 Reporting

5.1 Content

The definition and the expected content of the TSM-Arab – requirements and reports are out-lined under point 3.

5.2 Language

Inception TSM-Arab report: English and Arabic Phase 1 report: English and Arabic Technical Paper TSM-Arab requirements: English, French and Arabic version (it was agreed in

Algeria meeting in December 2013 that Algerian mem-bers will translate the final TSM-Arab Report into French)

Consolidated report: English, Arabic and French (by Algerian members) with summaries in German (by Noama)

5.3 Timing of reports and workshop

It is defined under point 3.activities and Work plan

6 VISIBILITY REQUIREMENTS

The Project TSM-Arab in two versions is financed under the Trust Fund of the ACWUA-WANT project which supported by the GIZ/BMZ which intended to support the development of the private sector via the financing of studies and technical assistance measures.

The Authors, Consultants, and the TSM-Arab Task Force Group take full responsibility for the contents of TSM –Arabia report and implementation.

The consultants and Task force Group should ensure that the ACWUA Logo, GIZ logo and HCWW Logo on the cover page of all reports produced under the project Study.

7 Administrative Information

The assignment is planned as a lump sum contract with a maximum budget of 140.000 Eu-ros divided for the project activities in the Project time for two years 2014 and 2015.

The payment is exact calculated by GIZ, ACWUA and HCWW in the internal Meeting in Cairo in February, 2014 to cover the work plan according to the following:

Activities

Workshops

Training

Travel

Visa cost

Accommodation

Quality Management Task Force (Annex 1)

Photo Phone Email Land Company Position Name

+970595910940

yaqobeyad@yahoo.com

Palestine

Palestinian Union of Water Service Providers

Quality Management

Dr. Eyad Yaqob

1

+201229007111

Fayez.badra@giz.de

Egypt

GIZ-Egypt External Advisor

Advisor TSM -Expert

Fayez Bader

2

+213770325644

khadji@ona-dz.com

Algeria

Office National de l’Assainissement

ONA

National de l’Assainisse

ment ONA

Karima Hadji

3

+962785667213 noama_shareef@acwua.org

Jordan

ACWUA TSM/co-ordinator

Technical Advisor& Capacity

Building Ex-pert

Dr. Noama Shareef

4

16

+96777747841

eng_ar1@yahoo.com ameenal-maweri@swslc-ymen.com.ye

Yemen

Ministry of Water & En-vironment Sana'a Water and Sanitation

Local Corp (S.W.L.C)

Director of

Projects and Planning

Ameen Al Maweri

5

+201170000612 Mohamed.shaltout@hcww.com.eg

Egypt

Holding Company Wa-ter and Wastewater

HCWW

Chemist at the referen-tial lab for

Water

Dr. Mohamed Shaltoot

6

+962799034293 malzoubi@miyahuna.com.jo

Jordan

Miyahuna

Manager Quality Control

Majda al Zou'bi

7

+201229395859 gewida_ali@yahoo Egypt Alexandria Water Com-

pany

Director of Quality

Management System

Gewida Ali

8

+21622893498 +21650517378

hafedh.dridi@hotmail.com; h.dridi@sonede.com.tn

Tunisia

SONEDE, Société Nationale.d’Exploitation et de Distribution des

Eaux, SONEDE, Unité de Gestion de la Qualité

(UGQ)

Head of Service; Quality

Management

Hafedh Dridi

9

+21698364580 +21628800700

h.nacef@sonede.com.tn

Tunisia

SONEDE, Société Nationale.d’Exploitation et de Distribution des

Eaux, SONEDE, Unité de Gestion de la Qualité

Quality Management

Hela Nacef

10

17

+2022458359194

irafat@hcww.com.eg

Egypt

Holding Company Wa-ter and Wastewater

HCWW

Quality Control

Department Manager

Iman Rifaat

11

+201222510578

mohamed_maged@yahoo.com Egypt Holding Company Wa-

ter and Wastewater HCWW

Head of TSM(Egypt) Inspection department

Mohamed Maged

12

+962799069693 +962777627893

ziadeltaani@yahoo.com

Jordan Aqaba water company

Jordan

Quality and laboratory manager

Ziad Al-Taani

13

+962795448818 majed_alqtaishat@mwi.gov.jo

Jordan Water Ministry

HR and ad-ministration

expert Majed qteishat 14

+202 2458359194

amr2004adel@hotmail.com Amr.adel@hcww.com.eg

Egypt HCWW/ Cairo

O&M Water Sector.

TSM expert. Amr Adel 15

+20224573768 gamal_menoh@hotmail.com

gmal.elhusseiny@hcww.com.eg

Egypt HCWW/ Cairo O&M Water

Sector. TSM expert.

Gamal Elhus-seiny Elmasry

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List of Acronyms (Annex 2)

ACWUA Arab Countries Water Utilities Association

HCWW Holding company for water and Waste Water-Egypt

AWW Arab Water Week- Conference

MENA Middle East and North Africa

O&M Operation and Maintenance

TOR Terms of Reference

WOPs Water Operators Partnerships

TSM Technical Safety Management

ACWUA WIKI Online plate form for the communication between the ACWUA-members

MENA WANT Program, financed by the German Federal Ministry for Economic Cooperation and Development

GIZ Die Deutsche Gesellschaft für Internationale Zusam-menarbeit

TWG Technical Working Groups

DWA German Union for water economy, Waste water und solids waste Management, e.V.

SOP Standard Operating Procedure

QMS Quality Management System

TSM-Egypt Technical Sustainable Management system

TF Task Force

EE Energy Efficiency