texas integrated eligibility–the soa journey

Texas Integrated Eligibility – The SOA Journey

Leah BurtonDirector, Enterprise Applications

August 27, 2008

2 08/27/08Improving ServicesEnhancing Accountability Increasing Efficiencies

Presentation Purpose

• The CIO Challenge

• Texas Integrated Eligibility – Goals and Strategies

• TIERS SOA Execution Model – The Phased and Iterative Approach

• ESS Business Architecture

• TIERS – SOA Technology and Solution Blueprint

• TIERS SOA – SWOT Analysis

• TIERS SOA Initiatives: Success Stories (2004-2007)

• TIERS SOA: Critical Success Factors


HHS CIO Requirement: Continuous Alignment

Keep Reducing the Cost• Development Costs• Maintenance Costs• Data Center Costs• Outsourcing Costs

Deliver Faster • Shorten Delivery cycles• Shorten support cycles• Shorten training cycles

Deliver to Eligibility Support Services Goals• Enable Multi-Channel IE Model• Enable TIERS/IE Roll Out• Enable Performance goals (Fed-Timeliness SLA’s)• Sustain current TIERS/IE technology Operations


HHS Enterprise Applications (EA): Goals

SuccessfullySupport TIERS/IE

Roll Out

Enable ESS Business Performance

Reduce ITCost – Technology

And Ops

EfficientlySustain current

Operations

ESS Business Architecture

TIERS/IE Architecture

IT Operations Model

IT Workforce

• Evolving Business Processes

• Evolving Technology Components

• Transitioned IT processes

• Transitioned/New IT Teams

Goals

Current Situation

• Component Business View

• TIERS App to an SOA Model (Asset Model)

• Stabilize Operations + Innovate on delivering IE business requirements

• Organize and train IT workforce to support new business model

EA Strategies

EA Workspace


EA Strategies: The Execution Model

SuccessfullySupport TIERS/IE

Roll Out

Enable ESS Business Performance

Reduce ITCost – Technology

And Ops

EfficientlySustain current

Operations

Goals

ESS Business Architecture

IT Architecture

IT Operations Model

IT Workforce

• Evolving Business Processes

• Evolving Technology Components

• Transitioned IT processes

• Transitioned/New IT Teams

Current Situation • Component Business View

• TIERS App to an SOA Model (Asset Model)

• Stabilize Operations + Innovate on delivering IE business requirements

• Organize and train IT workforce to support new business model

EA Strategies

IT Governance – Initiatives and Performance Management

SOA – Converting TIERS Application to Assets

Service Oriented Data Center


TIERS SOA Execution Model: A phased and Iterative Approach

• ESS Client Demand Profile• ESS Roll Out Plan• ESS Performance Goals (Case Load et al)

Business Goals

• Business Architecture• IT Architecture • Capability Gap Analysis• Initiatives Identification • Project Management

SOA Planning andManagement

SOA Execution andMonitoring

• SOA Implementation• Data Center Planning• SOA/IT Monitoring• Business Performance Management


Business Architecture Goals – Critical for SOA and Business Success

Traditional Business Architecture In-Transition Business Architecture

Integrated Eligibility Business Process

WebCall

CenterDocument/Mail Center

Shared (IE)Processes

F2F CBO

Food Stamps

Medicaid Long TermCare

ChannelProcesses

Food Stamps

Medicaid Long TermCare

Clients

• Integrated data collection – Single application

• Integrated eligibility determination process

• Case worker productivity

• Faster policy change response

Case Workers

• Customer Interaction through multiple channels – Modular process evolution

• Shared integrated eligibility determination processes for all channels – Service Center

• Focus case worker on core value added tasks to meet increased client services demand

• Process design to meet timeliness SLA in the multi- channel model (Task view v/s Case View)


TIERS SOA Execution Model – Transition to an Software Asset Model

SOA Platform Initiatives

Business Architecture Initiatives

TIERS Data Mart

Legacy TIERS App Modules

DC ED BI Corr

Maxe Insts

New IE Front End

CC Doc

Enterprise Service Bus

Workflow – Business Process Mgt (Task Mgr)

Portal – Rich Client (Adobe)

TIERS SOA Platform

IDM

MON

BI

Step1: Design , Integrate and deploy TIERS SOA Platform

TIERS Data Access Web Services

TIERS Transaction Services (CRUD)

TIERS Composite Services ( Channel Specific)

Opening Up TIERS using SOA - Servicification

Step 2: Design , Build and Deploy TIERS Data Access, Transaction and Composite Services

TIERS SOA Data Center Services

Step 3: Design , Build and Deploy TIERS SOA Data Center

F2F

F2F Model Supported by Legacy

TIERS

CBO

IE CBO/HAND CompositeApplication

Web SSIE

SelfService Portal

CallCenter

IE Call Center

CompositeApplication

Business Performance Management

IT Governance – Initiatives Management

Content

Document/Mail Center

IE Doc Center

CompositeApplication

Content/Doc Management Application

Shared Integrated Eligibility Process


TIERS SOA SWOT Analysis

Strengths

• TIERS SOA vision and Roadmap• SOA Platform Implementation• TIERS Web Services Planning, Design and Implementation• Business Architecture Design and Requirements• IT Governance

Weakness

• SOA concepts communication to stakeholders• Enabling an SOA operations model with vendors• Access to skilled resources – Vendors and Internal• Overall Performance Management – Defining and establishing the business value of IT• Establishing SOA governance – SOA re-usability

Opportunities

• Move TIERS to an asset model – Lower cost and deliver to business requirements• Executive Decision Management• Continuously align EA to TIERS Roll Out plan

Threats

• Time and effort required to open up TIERS• Enabling business changes required to make SOA successful• Federal Priorities• Funding streams and cycles – Mapping SOA initiatives to funding streams


TIERS SOA Success Stories: Document Center Composite Application

MAXe Web Services MAXe

Mail received

Prep Area Content Repository

Po

rtal

TL

ME

SB Enrollment?Case #

Available?

We

bS

erv

ice

Ca

ll

Image Assembly

TIERS Web Services

TIERS

Image Assembly Service

Data Capture

Case

Validation

Y

NY

N

Mai

l C

ente

r

Data Capture Service

Valid

Case?

Y

N


TIERS SOA Success Stories: CBO Channel

MAXe Web Services MAXe

Po

rtal

TL

ME

SB Enrollment?Case #

Available?

We

bS

erv

ice

Ca

ll

Image Assembly

TIERS Web Services

TIERS

Image Assembly Service

Data Capture

Case

Validation

Y

NY

N

CB

O

Data Capture Service

Valid

Case?

Y

N


TIERS/IE Business and IT Governance Solution

HHS Business and IT Governance Solution

Enterprise BusinessServices Model

Enterprise IntegratedBusiness Performance , Operations and Project Performance Metrics Knowledgebase

Business and IT Initiatives Management

ExecutiveManagement

CIO BusinessManagers

VendorManagement

ODS

EnterpriseData Warehouse(PerformanceData Marts)

IT Systems andApplicationsMonitoringData Stores

IT OperationsData Stores(Remedy et al)

IT GovernanceData Stores(Issue, Risk andProject Mgt)

Executive Decision Support Apps

OutsourcedVendor Systems

• Business Performance Visibility• Transition and Transformation Performance Visibility and Impact Analysis• Executive Decision Support

Web Portal


SOA: Critical Success Factors

• Business and IT Performance Management and Governance program

• Business architecture design and roadmap

• Carefully look at IT SDLC and Ops model for SOA: Need to implement a lot of new processes and train staff

• Setting up an SOA platform is not easy – Vendor products are not integrated, be ready to spend time and money on it


Q & A

texas integrated eligibility–the soa journey

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