THANK YOU MARK

From: Stephane Gauthier Sent: April-02-15 10:46 AMTo: Mark YoussefSubject: RE: Your Easter Gift Mark;You are a GOD, I will forward you an Easter egg !!!!Thanks for all your help my good man, you’re doing a great job.Have a stupendous day_____________________________________________________________________ Stéphane Gauthier | Coordonnateur administratif / Administrative coordinatorMontréal QC.

From: Daniel Tremblay Sent: April-01-15 12:57 PMTo: Mark YoussefSubject: RE: Teqam viwer Bonjour Me. YoussefMerci beaucoup pour votre aide, cela est très apprécié. Bonne fin de journéeDaniel

From: Carmen Oltean Sent: April-07-15 1:43 PMTo: Mark YoussefSubject: RE: RE : 5-1603 pictures (Test) and Ticket # 1538 Hi Mark,Thank you for all your GREAT SUPPORT, AMAZING AND PROMPT SERVICE!Your help was huge, high quality and your service was above and beyond expectation!

Mark, allow me to tell you that how you do your job is very rare!!! You took very much detail and look overall in my PC issues, you didn’t jump to solve one issue... You looked after many issues and without asking you. This was an EXPERIENCE.

Thank you and I wish you a Happy Easter!!!!I’m happy to have working with you!Thank you!Carmen OlteanRevenue SpecialistCapreit LP "Your Attitude Determines Your Altitude"

From: Reem SarsamSent: July 2, 2015 8:30 AMTo: Mark YoussefSubject: RE: How Did I Do Today?

You are the best , I did it , thanks   J  and have wonderful day  mark  Reem SArsamAccounts Payable admistrater CAPREITToronto, Ontario

From: Lixia HouSent: May 29, 2015 12:28 PMTo: Mark YoussefSubject: RE: Follow-up

Hi Mark, Thanks for the update and all your help today! That was AMAZING. RegardsLixiaSenior R/E Analyst

From: Simona BocuSent: April 20, 2015 1:47 PMTo: Mark YoussefSubject: RE: TransUnion No Password [ Ticket # 1726 ]

Hi Mark, Thank you very much for your help to gain access today. Everything is working now. Regards,Simona

From: Julie Robinson Sent: April-06-15 1:09 PMTo: Mark YoussefSubject: RE: Your Easter Gift Mark,Thank-you for your HUGE assistance today. The internet is now working and everything is just perfect as you promised.

It is okay to close the ticket.  I filled out the survey and submitted it with 5* across the board :)

Kind Regards,Julie RobinsonCommunity Manager | CAPREITLincoln, NB

From: David Cohen Sent: July-16-15 9:53 AM To: Mark Youssef; Lina Huang Cc: Susan Johnston Subject: RE: How Did I Do Today?  Another satisfied customer, well done. David Cohen Vice President IT CAPREIT 11 Church Street, Suite 401, Toronto, Ontario M5E 1W1 From: Lina Huang Sent: July-16-15 8:49 AM To: Mark Youssef Subject: RE: How Did I Do Today?  Good morning Mark,

Thank you so much! You are the best in IT ! Survey done . Lina

From: Carmen PerezSent: July 23, 2015 8:27 AMTo: Mark YoussefSubject: Re: How Did I Do Today?Thanks again Mark. You were outstanding and my survey conveyed that.Carmen PerezAssociate V-PresidentCAPREIT 11 Church Street, Suite 401, Toronto, Ontario M5E 1W1

From: Irina BobrovaSent: July 9, 2015 11:16 AMTo: Mark YoussefSubject: RE: How Did I Do Today?

Hi Mark: Thank you so much! You saved me! Waiting for the survey to report that!  Irina

From: Colleen PutmanSent: April 8, 2015 12:40 PMTo: Mark YoussefSubject: RE: Ticket # 1564 - No access to Caprent.com

Hi Mark:I’ve checked with other web sites and everything is great now.  

Thanks again for your patience and help.  Have a great day. Yours truly,H. Colleen Putman/CAPREIT LPSite ManagerMississauga ON 

From: Pranvera KullaSent: April 8, 2015 10:31 AMTo: Mark YoussefSubject: RE: Ticket # 1543 - Xerox Printer doesn't printHi Mark, The printer is working fine.Thank you for your wonderful and instant help.

Regards,Pranvera

From: Maria Ionescu Sent: March-31-15 2:56 PMTo: Mark YoussefCc: Dan UrsulescuSubject: RE: Ticket # 1459 Bonjour Mark,The pleasure was for me. Everything works very well.Thank you for your EXCELLENT service.

Best regards,Maria

From: Laura Delmedico Sent: March-30-15 5:19 PMTo: Mark YoussefSubject: RE: Your New desktop Thank you very much Mark.  Sincerely, Laura DelmedicoLegal Coordinator/ ACCAPREIT LP Burlington, Ontario

Thank you ALL.I’m just doing my Job.

Mark YoussefSenior Bilingual IT Support Specialist