the art of business architectures - the open group
TRANSCRIPT
The Art & Science of Business Architectures
By Antonie van Rensburg, PhD, Pr.Engwww.bu
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tals.o
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Introduction –
why ?
Systems thinking & Business Fractals
Enterprise Architecture Context
Conclusion
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Introduction –
why ?
Systems thinking & Business Fractals
Enterprise Architecture Context
Conclusion
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ICPAY Offering
CustomerSolutions
Mobile-lypaymentSolutions
Bearers
POS
Hardware
Handsets
SimcardMSiSDN
Sharessell
Consumables HardwareServer Infrastructure
USSD validConnectionMSISDN
Web Apps
Airtime SalesSupport
Services
Server Apps
Other
Business Apps
Agencies For Service providers
Helpdesk Software Support Helpdesk
Product & Service Streams
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ICPAY Ltd
Customer Segmentation
Sales Channels
Delivery Channel
Primary Member
Clients ofICPAY
Un-BankedLSM 1-3
Under-BankedLSM 3-4
Shareholders
Affluent LSM 7-10
District AgentArea Agent
Direct
Indirect
Shares Agencies
Customized Solutions Clients
Bulk Airtime Clients
Vendor
Face 2 Face
Internet
WirelessHandset/POS
Telephonic Support Helpdesk
Registration
Sales
Customized solutions
Service Provider
Account Management
Transaction + Admin
Telephonic Support
Distribution Strategy/Stakeholders
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ICPAY Co-op
ICPAY Ltd
Members
Primary Members
SubsidiaryNon-member
Investments
Autonomoussubsidiary
Value Wallet
Operationalaccount
AreaAgent
District Agent
Flow account
Linkbank
Purchases
EFT, Debit orders,Stop order, Cash
Deposits
Standard Vendor+POS + Handseton-us
Vendors
Linked Vendor“Pick & Pay”not-on-us
AffiliatedVendorCash Vendor
Goods & ServicesAirtimeCash withdrawel
Mercury System
ICPAYSolutions
PartnerSolutionReg.
Has one
Own
Can be
Appoint
Allocate
Has allocated
Manages
Angency sellto
Provides
Provides
Has one
Sell Shares
FlowinOwn
Through this
Will do
Makes
Can be thesame
person
Managetargets &
goals
Canvas &enroll
Makes @ Types of
Approach toassist
Facilitatestransactions
Collaboration Map
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Cpk Feb08
-17
-16
-14
-13
-11
-9.5 -8
-6.5 -5
-3.5 -2
-0.5
1.02
2.52
4.03
5.53
7.03
8.53 10
11.5 13
14.5 16
17.5
19.1
20.6
22.1
23.6
25.1
26.6
In spec
Out spec left
Out spec right
LSL
USL
Mean = 5.49StdDev = 5.0USL = 20.49LSL = 0Sigma Level = 1.0980Sigma Capability = 2.5918Cpk = .3660Cp = .6830DPM = 137,452
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Introduction –
why ?
Systems thinking & Business Fractals
Enterprise Architecture Context
Conclusion
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The problem of “process” in the organisation
Functional View
Supp
liers
Func
tion
2
Func
tion
1
Func
tion
3
Cus
tom
ers
Supp
liers
Process View
Process 1
Process 2
Process 3
Cus
tom
ers
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Business fractal = Function of
* Pattern
* Content
* Memory
* Volatilitywww.busin
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BusinessObjects
EntityModel
(Business Rules)
Data Model
Physical dataModel
Data definitions
Locations Stakeholders
OrganisationChart
ApplicationArchitecture
Function/Screen Objects
ProgramLibraries
DistributedSystems
Architecture
SystemsArchitecture
NetworkArchitecture
HumanInterface
Architecture
Human/Technology
Interface
SecurityArchitecture
Business Plan
SCOPE(Strategy Architecture)
Owner View
COMPONENT MODEL(Component Architecture)
Builders
StrategyProcesses
(Governance)
Supply ChainProcesses
BUSINESS MODEL(Business/Process Architecture)
User View (Requirements)
SYSTEMS MODEL(Systems Architecture)
Design View(Specifications)
TECHNOLOGY MODEL(Technical Architecture)
Functional View = FV
FV
DATA FUNCTION
FV FV FV FV
NETWORK PEOPLE TIME MOTIVATION
BusinessFunctions
BusinessProcesses
Process View = PV
PV PV PV
ProgramInitiatives
WorkbreakStructure
Task Package
ENTERPRISE ARCHITECTURE
EventRequirement
Planning
MasterOperationsSchedule
ProductionFloor Control
FV FV FV
PV
PV
PV
PV
PV
TacticalProcesses(Planning &
Control)
Business Events
RESOURCESDatabase
Technology
SoftwareTechnology
NetworkTechnology
CommunicationsTechnology
ProcessTechnologies
CustomerProcessing
MaterialProcessing
Facilities
InformationProcessing
DetermineStrategicDirection
Enable TacticalCapability
OperationalProcesses
SupportProcesses
Group StrateticPlanning Process
BusinessPlanning Budgeting
EstablishGovernance OptimizationPlanning &
ControlProduct/Service
Development
Marketing Selling OperationsProcurement
FinancialManagement ITHR Legal Facilities
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BusinessObjects
EntityModel
(Business Rules)
Data Model
Physical dataModel
Data definitions
Locations Stakeholders
OrganisationChart
ApplicationArchitecture
Function/Screen Objects
ProgramLibraries
DistributedSystems
Architecture
SystemsArchitecture
NetworkArchitecture
HumanInterface
Architecture
Human/Technology
Interface
SecurityArchitecture
Business Plan
SCOPE(Strategy Architecture)
Owner View
COMPONENT MODEL(Component Architecture)
Builders
StrategyProcesses
(Governance)
Supply ChainProcesses
BUSINESS MODEL(Business/Process Architecture)
User View (Requirements)
SYSTEMS MODEL(Systems Architecture)
Design View(Specifications)
TECHNOLOGY MODEL(Technical Architecture)
Functional View = FV
FV
DATA FUNCTION
FV FV FV FV
NETWORK PEOPLE TIME MOTIVATION
BusinessFunctions
BusinessProcesses
Process View = PV
PV PV PV
ProgramInitiatives
WorkbreakStructure
Task Package
ENTERPRISE ARCHITECTURE
EventRequirement
Planning
MasterOperationsSchedule
ProductionFloor Control
FV FV FV
PV
PV
PV
PV
PV
TacticalProcesses(Planning &
Control)
Business Events
RESOURCESDatabase
Technology
SoftwareTechnology
NetworkTechnology
CommunicationsTechnology
ProcessTechnologies
CustomerProcessing
MaterialProcessing
Facilities
InformationProcessing
BusinessObjects
EntityModel
(Business Rules)
Data Model
Physical dataModel
Data definitions
Locations Stakeholders
OrganisationChart
ApplicationArchitecture
Function/Screen Objects
ProgramLibraries
DistributedSystems
Architecture
SystemsArchitecture
NetworkArchitecture
HumanInterface
Architecture
Human/Technology
Interface
SecurityArchitecture
Business Plan
SCOPE(Strategy Architecture)
Owner View
COMPONENT MODEL(Component Architecture)
Builders
StrategyProcesses
(Governance)
Supply ChainProcesses
BUSINESS MODEL(Business/Process Architecture)
User View (Requirements)
SYSTEMS MODEL(Systems Architecture)
Design View(Specifications)
TECHNOLOGY MODEL(Technical Architecture)
Functional View = FV
FV
DATA FUNCTION
FV FV FV FV
NETWORK PEOPLE TIME MOTIVATION
BusinessFunctions
BusinessProcesses
Process View = PV
PV PV PV
ProgramInitiatives
WorkbreakStructure
Task Package
ENTERPRISE ARCHITECTURE
EventRequirement
Planning
MasterOperationsSchedule
ProductionFloor Control
FV FV FV
PV
PV
PV
PV
PV
TacticalProcesses(Planning &
Control)
Business Events
RESOURCESDatabase
Technology
SoftwareTechnology
NetworkTechnology
CommunicationsTechnology
ProcessTechnologies
CustomerProcessing
MaterialProcessing
Facilities
InformationProcessing
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essfr
actal
s.org
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DetermineStrategicDirection
Enable TacticalCapability
OperationalProcesses
SupportProcesses
Group StrateticPlanning Process
BusinessPlanning Budgeting
EstablishGovernance OptimizationPlanning &
ControlProduct/Service
Development
Marketing Selling OperationsProcurement
FinancialManagement ITHR Legal Facilities
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essfr
actal
s.org
27
Functional View
Supp
liers
Func
tion
2
Func
tion
1
Func
tion
3
Cus
tom
ers
Supp
liers
Process View
Process 1
Process 2
Process 3
Cus
tom
ers
BusinessObjects
EntityModel
(Business Rules)
Data Model
Physical dataModel
Data definitions
Locations Stakeholders
OrganisationChart
ApplicationArchitecture
Function/Screen Objects
ProgramLibraries
DistributedSystems
Architecture
SystemsArchitecture
NetworkArchitecture
HumanInterface
Architecture
Human/Technology
Interface
SecurityArchitecture
Business Plan
SCOPE(Strategy Architecture)
Owner View
COMPONENT MODEL(Component Architecture)
Builders
StrategyProcesses
(Governance)
Supply ChainProcesses
BUSINESS MODEL(Business/Process Architecture)
User View (Requirements)
SYSTEMS MODEL(Systems Architecture)
Design View(Specifications)
TECHNOLOGY MODEL(Technical Architecture)
Functional View = FV
FV
DATA FUNCTION
FV FV FV FV
NETWORK PEOPLE TIME MOTIVATION
BusinessFunctions
BusinessProcesses
Process View = PV
PV PV PV
ProgramInitiatives
WorkbreakStructure
Task Package
ENTERPRISE ARCHITECTURE
EventRequirement
Planning
MasterOperationsSchedule
ProductionFloor Control
FV FV FV
PV
PV
PV
PV
PV
TacticalProcesses(Planning &
Control)
Business Events
RESOURCESDatabase
Technology
SoftwareTechnology
NetworkTechnology
CommunicationsTechnology
ProcessTechnologies
CustomerProcessing
MaterialProcessing
Facilities
InformationProcessing
DetermineStrategicDirection
Enable TacticalCapability
OperationalProcesses
SupportProcesses
Group StrateticPlanning Process
BusinessPlanning Budgeting
EstablishGovernance OptimizationPlanning &
ControlProduct/Service
Development
Marketing Selling OperationsProcurement
FinancialManagement ITHR Legal Facilities
www.busin
essfr
actal
s.org
28
Introduction –
why ?
Systems thinking & Business Fractals
Enterprise Architecture Context
Conclusion
www.busin
essfr
actal
s.org
29
The Business Process Model deals
with four main process groupings. Strategy Processes
main concern is to create and deliver a business plan with functional targets and objectives to Tactical Processes.
Tactical Processes
ensure that the required capacity exists to manage all events in the business system. This it does through the planning and control of capacity and events in the supply chain network. The Supply Chain Network Processes
include all processes that move raw material to the final product and service to the customer. The fourth group, Support Processes, provides process support for the other three process groups in the business system.
www.businessfractals.org
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Tactical Processes: Planning and Control
www.businessfractals.org
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For more information visit www.businessfractals.org
Dr Antonie van Rensburg, PrEng
Department of Industrial and Systems Engineering
Tel: 012 420 2820
Cel: 083 200 5693
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