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E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T

KEY BENEFITS AND FEATURES

• Simplify fulfillment from start to finish. OpenText orchestrates the entire process from creating the catalog and setting up users to delivering the right products and coordinating all back-end functions, such as billing.

• Rapidly deliver new offerings. Flexible tools simplify configuration of complex offerings and bundles across customers, partners and geographies.

• Reduce costs while increasing collaboration. Multi-tenancy cuts costs by supporting all customers, partners and suppliers in a single, secure platform that isolates each client while facilitating collaboration.

• Gain visibility to rapidly monetize your offerings. Automatic metering shows exactly how much usage and revenue are being generated by your cloud offerings.

• Extend the value of existing technology. The technology-agnostic platform let you provision anything, anywhere, providing rapid integration and orchestration across systems, software and devices.

The Benefits of Catalog-Driven Order Management for Telecommunications Companies and Service ProvidersSimplify complex catalog management and streamline order fulfillment from end to end

New products and services, multi-play bundles and a plethora of mobile devices now used as purchasing channels have vastly increased the complexity of order management. For many telecommunications companies and service providers, isolated systems and manual processes cannot adequately support the complex B2B or B2C ordering life-cycle, leading to order inaccuracy, lengthy cycle times, high costs and an inconsistent experience that frustrates customers.

OpenText Automates Complex Catalog and Order Management Streamlining order management is simple with the catalog-driven order management solution by OpenText. OpenText delivers a single, unified solution for efficiently managing application and service catalogs, as well as orchestrating and automating the entire order process from purchase through fulfillment.

OpenText combines a secure catalog management platform with proven business process management (BPM) technology. Leveraging this unique combination, you can substantially reduce time to market for new products and services while offering an efficient, consistent order experience across every channel and device.

OpenText can help you:

• Optimize catalog management

• Simplify and streamline order fulfillment

• Leverage the cloud for fast, controlled order management

For telecommunications companies and service providers, rapidly introducing new high-value products and services is the key to higher revenue and greater market share. Too often, a cumbersome order management infrastructure thwarts this business requirement, as inflexible systems and manual processes make it hard to efficiently manage and fulfill complex orders.

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E X E C U T I V E B R I E F

Optimizing Catalog ManagementCatalog management can be extraordinarily complex, especially when products and services are maintained in multiple systems and locations. OpenText eliminates the confusion and simplifies catalog management with a one-stop shop for creating, adminis-tering and provisioning all offerings. The single platform provides a unified view of all products and services across all systems, channels and geographies. To speed up catalog implementation, OpenText facilitates customization via business-friendly configuration tools to selectively bundle products and services and quickly build a catalog to fit your exact business needs.

Making Order Fulfillment Easy and EfficientOne of the key ways to encourage sales is to enable self-service ordering through the cloud. OpenText offers a configurable self-service portal that gives customers and partners access to all the tools and processes needed to maximize purchase of cloud-based offerings. Using automatic metering, you can track exactly how much usage and revenue are being generated by your cloud offerings.

Once a purchase is made, cross-system orchestration across internal and external systems enables straight-through order fulfillment, with OpenText brokering delivery of the right components from every system. When a customer orders a complex bundle, OpenText™ Process Suite uses intelligent processes to automatically fulfill each order. These rules-driven processes—with rules easily configured to manage complex dependencies—automatically check the order to ensure the right products and services are delivered in the right order where dependencies exist. The flex-ible business rules also use real-time data to automate validation during fulfillment, such as checking the customer’s billing status, and alerting the appropriate person if problems occur.

The OpenText BPM platform is in alignment with eTOM and other TM Forum standards, which support rapid integration to other systems and promotes industry best-practices for creating, selling and delivering cloud services. In addition, the platform’s open architecture provides industry-standard extension capabilities to take advantage of current systems and partner technologies in automated order management, such as public cloud connections.

Leveraging the Cloud for Rapid, Controlled Order ManagementWhile the cloud offers the potential to streamline catalog management, bring products to market faster, and reduce order fulfillment time and costs, it must be done in a secure manner. OpenText provides extensive role-based controls to manage user access by product, process, customer, environment, application and transaction.

For companies working with partners, OpenText offers secure multi-tenancy on the unified platform. This enables common core services to be shared by partners, while isolating each client and supporting the specialized services required for that specific client. In addition, multi-level visibility provides complete transparency into the sales chain from the cloud broker through multiple partners to the end user.

Only OpenText combines efficient catalog management with BPM-driven order management in a single, secure platform. With OpenText, telecommunications companies and service providers can bring innovative products and services to market faster, while orchestrating and automating order fulfillment to drive servicing costs to the lowest possible level.