the boeing company the challenges of a global wellness program
Post on 22-Dec-2015
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The Boeing Company
• World’s leader in aerospace • 150,000 employees in 48 U.S
states and more than 70 countries
• Market leader in commercial jetliners, military aircraft, satellites, missile defense, human space flight, launch systems and services
• Revenues of greater than $50 billion
Health Challenges
• Size• Geography• Aging Workforce• 60+ Collective Bargaining Units• 500+ Health Plan Options• Historically Generous Coverage• Employee Mobility• Cultural Issues• Data Privacy• Integration
Out of every 100 Boeing people…
• 90 have 2 or more risk factors• 85 eat too much fat and/or don’t consume at least 5 fruits & vegetables/day (67% RTC)• 75 fracture one or more home safety principles• 63 admit to having too much stress (43% RTC)• 62 are overweight or obese (73% RTC)• 61 don’t get enough exercise (57% RTC)• 50 have 5 or more risk factors• 48 are hypertensive• 26 have seasonal allergies• 14 have high cholesterol• 12 smoke (28% RTC)• 8 are clinically depressed• 8 have arthritis• 6 experience migraine headaches• 6 have chronic back pain• 4 have diabetes• 3 have documented heart disease
Boeing Health Care Spending in Perspective
At 1.8 billion, our annual Health Care spending is enough to purchase:
• 7 777s
• or, 33 737s
• or, 30 F/A-18 Super Hornets
• or, 56 CH-47 Chinooks
Boeing’s Top Actionable Health Conditions
Total Medical and Drug Costs by Top Actionable Conditions
$- $20,000,000 $40,000,000 $60,000,000 $80,000,000 $100,000,000
Arthritis
Low Back Pain
Hypertension
Diabetes
Coronary Artery Disease
Depression
Headache
Bone and Joint
Cerebrovascular Diseases
Asthma
Congestive Heart Failure
Union
Non-union
Source: Boeing Health & Productivity Analysis, 2003
Direct Health Care Cost is the Tip of the Iceberg
Boeing Conditions Affecting Productivity (Absenteeism & Presenteeism)
0 50,000 100,000 150,000 200,000 250,000
Heart Disease
Diabetes
Low Back Pain
Asthma
Hypertension
Arthritis
Migraine
Depression
Allergies
Co
nd
itio
n
Estimated Lost Work Days Monthly
Sources: Boeing 2004 HRA and Employers Health Coalition, Inc., Productivity Study, 2000
Boeing’s Health RisksDeterminants of health status:
-- Access to Care (10%) -- Genetics (20%)
-- Environment (20%) -- Behavior (50%)
Source: IFTF, Center for Disease Control and Prevention
Source: Boeing Health Risk Assessment (HRA) results, 2004
'04-'05 HRA Risk Factor Comparison
0 10 20 30 40 50 60 70 80 90 100
Tobacco
Cholesterol
Hypertension
Stress
Weight
Exercise
Nutrition
Ris
k F
act
or
% at Risk
2005
2004
Estimated Annual Excess Costs – 4 Lifestyle Risk Factors
Risk Factor Boeing Employees & Spouses
# @ risk1 Excess Annual Cost/person@
risk2
Total Annual Excess Cost
Exercise 234, 600 143,106 (.61) $400 $57m
Stress 234,600 147,798 (.63) $700 $104m
Weight 234,600 145,452 (.62) $500 $73m
Smoking 234,600 28,152 (.12) $1,623 $46m
Total 234,600 $280m
1. Sources: 2005 Boeing HRA data2. Sources: 1998 Boeing Wellness data; HERO data; smoking data: Centers for Disease Control
Goal: Solid Offerings Along the Continuum of Care
– Health Promotion– Education– Fitness– Prevention– Screenings
– Health Promotion– Education– Fitness– Prevention– Screenings
WellNo Disease
Low Risk
WellNo Disease
Low Risk
– Targeted Risk
Reduction Programs/
Health Risk
Assessment
– Targeted Risk
Reduction Programs/
Health Risk
Assessment
At RiskObesity
High Cholesterol
At RiskObesity
High Cholesterol
– Self-care Tools
Including Nurse
Triage – Decision Support for
Major Procedures
– Self-care Tools
Including Nurse
Triage – Decision Support for
Major Procedures
Acute Illness/
Discretionary Care
Surgical Procedures
Emergency Visits
Acute Illness/
Discretionary Care
Surgical Procedures
Emergency Visits
– Disease
Management (Major
Event Prevention and
Ongoing Symptom
Management)
– Disease
Management (Major
Event Prevention and
Ongoing Symptom
Management)
Chronic Illness Diabetes
Coronary Heart Disease
Arthritis
Chronic Illness Diabetes
Coronary Heart Disease
Arthritis
– Case Management– Utilization
Management
– Case Management– Utilization
Management
CatastrophicHead Injury
Cancer
CatastrophicHead Injury
Cancer
20% people = 78% cost
Benefits Wellness/
Care Management Team
80% people = 22% cost
Wellness Programs Are Coordinated Through The Company Wellness Team
Wellness Team Representatives
FitnessWellnessMedicalSHEAWorkLifeEAPUnionBenefitsHR
Risk Factors
Risk Factors•Mental Health Issues•Inactivity•Poor Nutrition•Overweight•Smoking•Lack of knowledge•Less than optimalcondition management•Poor health consumerbehavior
Partners: Safety, Medical, Fitness, EAP, Family Care Resources, Benefits, Disability Management
Boeing Cost DriversArthritis
Low Back PainHypertension
DiabetesHeart Disease
DepressionHeadache
Boeing Productivity DrainersAllergies
DepressionMigraineArthritis
HypertensionAsthma
Low Back Pain
Problems
Wellness ToolsHealth LetterBoeingWellness.comHRA w/CoachingFree & ClearWeight ProgramFitness ProgramStress ProgramHealth EducationHealth FairsScreenings/Flu ShotsEAPFamily Care Res.Disease Mgmnt.Safety Programs
Solutions
Monthly Focus•Headache/Migraine•Heart•Weight Management•Cancer Prevention•Allergies/Asthma•Injury Prevention•Mental Health•Arthritis•Men’s Health•Women’s Health•Diabetes/Smoking•Stress Management
Wellness Strategy Model
Programs & Services need to focus on the risk factors and problems
BoeingWellness: Enterprise/Local Alignment
Telephone-Based
coaching
HRA
Fitness
SiteHealth
Education
BW.comportal
Newsletter
Flu ShotsOther site-based
programs
People Working Together
-Right Focus-One Program
Sited-basedEnterprise
U.S. 2010 Health Risk Factor Goals*
Risk Factor
Boeing 2004
Boeing 2005
U.S. 2000
U.S. 2010 Goal
Physical Inactivity
67% 61% 62% 40%
Overweight 40% 37% 35% 25%
Obesity 26% 25% 23% 15%
Smoking 9% 12% 24% 12%
* Centers for Disease Control - Healthy People 2010 Public Health Initiative
…and how would you like to get help?
Risk Factor
HRA
Coaching
On-Line Programs
Site programs
Fitness, Classes
General Education
Newsletter, Speakers
Safety Systems
Clinical Referral EAP Referral
Disease Management
BoeingWellness.com
We Evaluate Programs Three Ways
Participation Statistics
Survey Responses Data Analysis
Program Decisions
2005 Program Participation Total
ProgramInternational
Monthly Health Letter – Employees 145,000 3600 (2.5%)
Quarterly Health Letter - Retirees 170,000 330 (<1%)
Quit Tobacco (new) 2,400 24 (1%)
Flu Shots 54,000 350(<1%)
Annual Fitness Center Visits 1,000,000 NA
Classes 1,500 NA
Screening Events 50 NA
Health Fairs 50 NA
BW.com Registrations (new) 55,000 920 (2%)
Health Risk Assessments Completed 78,000 880 (1%)
Mayo Coaching Participation 4300 – 1 call 7300 – 5 call
50 – 1 call (1%) 60 – 5 call
(<1%)
High Confidence In Ability To Make Lifestyle Changes
Very confident
Confident
Not very confident
Not at all confident
Q. 7 - How confident are you in your ability to make positive lifestyle changes, such as losing weight, stopping smoking or better managing your stress since visiting this Web site?
81% say they are more confident
Coaching Outcomes - 2005%
increasing confidence
Direct outcome Indirect outcome
% increasing perception of health
Weight n=4,526
52% in ability to manage their
weight
54% lost weight
42% lost 5+ lbs.
12% maintained weight
53% inc. success in using HWM strategies
28% improved perception of overall health
Physical
Activity n=1,679
37% in ability to increase their
level of physical activity
52% increased their
exercise minutes
45% lost weight
16% maintained their weight
23% improved perception of overall health
Nutrition n=511
50% in ability to make healthy
eating choices
60% are making healthier eating choices
43% lost weight
15% maintained their weight
30% improved perception of overall health
Stress n=657
60% in ability to manage stress
70% have fewer stress symptoms
31% use more stress management techniques
33% improved perception of overall health
Tobacco n=2,403
n/a 25-33% quit rate Many more have reduced smoking frequency/are closer to quitting
n/a
Data Management Model
Data Management
System
•Medical Claims•Disability Claims•Injury & Illness •Workers Comp•HRA•Clinic Visits
•Targeting•Planning•Evaluation•Financial Mgmnt•Vendor Mgmnt
2006 Wellness Goals
Growth of existing programs
Integration& CultureBuilding
Targeting&
Evaluation
Governance
New programs
ReachChoiceQualityImpact
•BW.com•HRA•Coaching•Flu•Fitness•Education•International
•Stress Management•Broadcast Education•Weight Watchers Pilot•Physical Activity Initiative
•Screenings•Speakers•Health Fairs•Clinical Standards•Fitness Center OperationsDecision Support System
•Leadership•Awareness•Teaming•Programs•Consistency
Health & Productivity Culture
WorkLife Programs
EmployeeAssistanceProgram
SafetyPrograms
24x7Medical
Leadership
Personal Responsibility
Outcome
Health PlanCoverage,
Quality,& DM
WellnessPrograms
Early InterventionPrograms
Disability ManagementH
PM
Sys
tem