August - September 2009 A Renaissance Services SAOG Group Newsletter vol.0 issue 5

CEO message05

In brief01

September – Oman Sailteams dominate races inGermany with first andsecond places overall forMasirah and Renaissanceboats.

September – KhaleejTimes publishes extensivefeature on Topaz in weekendbusiness pages.

September – UMS hostscompany Iftar dinner.

please visit www.renaissance-oman.com

October – Topazsponsors and exhibits atMiddle East Workboatsexhibition and conferencefrom 5-7 October 2009 atthe Abu Dhabi NationalExhibition Centre.

October – Last quarter ofthe year - Q4 begins!

Renaissance ties up with first Outward Bound School in the MiddleEast...Topaz Engineering builds a new facility... Topaz in race forSeatrade awards...NHI students get trained...all inside!

00Multi-million dollar contract awarded

The Port of Fujairah has awarded aRenaissance subsidiary, Nico Interna-tional, a multi-million dollar contract todevelop top side facilities at the port.

The company’s role in the high-tech project for the port’s Oil Terminal2 includes design, supply, fabrication,installation, testing and pre-commis-sioning of four berths Topside Facili-ties.

Nico International beat out thecompetition, which included severalregional names, owing to its technicalcapabilities and long term involve-ment with the development of the Portof Fujairah since 1981.

With the massive development ofthe oil bunkering business in andaround the port this additionalberthing capacity will boost the re-gional oil trading business due to itsstrategic location and growing de-mand.

Oil Terminal 2 in Port of Fujairah isshaping to become the prime facilityon the Emirates east coast. The deep-water port is suitable for berthingtankers up to 180,000 DWT, andpartly loaded VLCC’s with a draft of

02 Inside

03 From the Chairman’s statement

The Contract Services business is performing well,particularly in our home market of Oman. The company’sUS$88 million investment project in new contractorworkforce accommodation for Oman’s oilfields isprogressing safely, on-time and in-cost; well on schedule foropening in early 2010.

Similarly, a further US$165 million investment in newvessels under construction for the OSV fleet will ensuregrowth impacts in both 2010 and 2011. In spite of worldeconomy pressures on all our businesses we remainfocused on opportunities for growth; and our people in allour businesses have shown great ingenuity in drivingefficiency and prudent control for the benefit of ourcustomers and our own company performance.”

Samir J. Fancy, Chairman of Renaissance Services

04Renaissance Values

Reward

We commit to fosterharmony throughoutour organisation,provide satisfactoryworking conditions;properly reward ouremployees by ade-quate compensation,and to implementreward schemes.We commit to makeRenaissance a placenot only wherepeople want to work,but where they will be happy in their work, andseek to do their best in the common interest ofall stakeholders. We commit to generateshareholder reward and enduring shareholdervalue.

Each year as we enter the Business Plan phase Ihave encouraged us to look beyond the pure financialplan to consider issues that are crucial to the way we goabout our business. In this regard I have alwaysencouraged development of the HSE agenda, theQuality agenda, the Corporate Governance agenda, theLocal Communities agenda (especially the developmentof local workforces) and the Social Responsibilityagenda. The good news is, that the magnificent way inwhich people throughout this great company of ourshave responded to these essential themes has not onlydefined our culture as an organization, but has madeRenaissance more effective and efficient. It has alsomade our service offerings more relevant and in tunewith developments in a rapidly changing world.

In last year’s annual report I wrote that we wouldincrease our focus on environment and sustainabilityissues. I commend all those who have made progresson this. However, because the work that we do does notgenerate significant ‘headline’ environmental impact the‘E’ in ‘HSE’ often gets subordinated to the jugular issues

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of safety first and occupational health second.Without diluting any of the priority of thoseissues I really do want to encourage a majoreffort on a Green agenda this year.

Greater focus on a Green agenda will leadto greater awareness amongst ourstakeholders of our green credentials. This willnot only be good for our planet and theenvironments in which we operate, it will begood for our business.

Stephen R. ThomasCEO of Renaissance Services

less than 18 meters. Nico International, now apart of Topaz Engineering, has a history of longterm investments and projects built for the Portof Fujairah.

News of the win was largely covered in the regional press

06Social Responsibility 07

Topaz nominatedfor three Seatradeawards

Renaissance has signed on as alead partner to support the firstOutward Bound school in the ArabWorld, known in Oman as Tahaddi,which translates to Challenge.

Over 200,000 people around theworld take part on an OutwardBound course each year. Throughthe Renaissance sponsorship, 108Omani young-adults across theSultanate’s public schools will beselected to participate in theTahaddi courses here.

The Outward Bound programuses the competitive wilderness asa “no phone, no cooks, no doorsclassroom” to teach key life skills,and its courses are especiallydesigned to build confidence inyoung adults aged between 16-18years. The lessons taught on the

Tahaddi course through a series of team building,problem solving and physical challenges will translateinto strategic life and business skills for the Omanistudents.

08Quality HSE

Stephen Thomas with Mark Evans (second from left) and Outward BoundTahaddi instructors and staff

Each year, the SeatradeMiddle East & Indian Subconti-nent Awards celebrates theregion’s top achievers, honoringthose who have made significantcontributions to the shipping andmaritime industry.

We are very pleased to reportthat divisions from both TopazMarine and Topaz Engineeringhave qualified under specificindustry criteria and heavyregional competition.

Topaz Marine MENA is amongthe nominees for The WorkboatsAward and The Marine & Off-shore services award, and TopazMarine Repair is nominated forthe Ship repair/ Shipyard Award.

10Engineering to open new facility

The Topaz Engineering division is planning to inaugurate anew onshore 30,000 sqm facility soon in Al Hayl, Fujairah,leveraging the division to capture a major share of the Emirates’east coast storage terminal market.

Topaz Engineering is proving to be a frontrunner for majorprojects in and around Fujairah, due to its highly competitivecommercial terms, ability to provide comprehensive solutionslocally, and strict adherence to international standards of health,safety and environment.

Last year a Topaz Marine unit,Nico Middle East, won The Work-boats Award, seen here beingreceived by Ron Clark, GM TopazMENA (center).

The 2009 awards gala nightwill once again be a 'must attend'event and a special occasion inthe industry calendar where keyleaders gather to recognizeinnovation and achievementamongst peers.

For more details, please visitw w w . s e a t r a d e -middleeast.com/awards

The Al Hayl facility under construction earlier this year

Feedback12

Please send your ideas, comments, suggestions, stories, pictures and the like to Hala Srouji, CorporateCommunication Manager, via email: hala@tawoos.com or phone: 24796636 (ext.303) Thank You!

11 Progress unveiling

HE Ahmed bin Abdulnabi Macki, Minister of NationalEconomy and Deputy Chairman of Financial Affairs andEnergy Resources Council (second to right) unveiledProgress, an annual publication from United Media Services(UMS) celebrating the 39th Renaissance Day. Speaking onthe occasion H E Macki said, “The development modelfollowed by the Sultanate has ensured all round developmentand a stable economy.”

Hilal Al Esry,General Manager GLD (center) and SandeepSehgal, CEO of UMS (far right) stand with Alpana Roy,Executive VP at UPP (second to left) and Mayank Singh,Editor at UMS (at left).

Contract Services Group(CSG) has installed handsanitizer dispensers and H1N1awareness posters for staff andvisitors at its corporate office,and has promoted the same toall its client sites at hospitals,universities, kitchen sites andPACs. A word of caution:Please do not use a match orlighter after applying a coal-based hand sanitizer as thecombination has caused severeburning to the hands and skin.

13Soft Launch of Gulf School of Business

There has been an optimistic buzz amongst the businesscommunity in Oman ever since the announcement of the GulfSchool of Business (GSB). A dinner reception attended by theCEO’s and senior officials of the corporate world was held on 14th

September at the Grand Hyatt. His Highness Sayyid Tarik addressedthe elite gathering and reemphasized the endeavor of making GSBa sought after destination for Omani managers to receivepractitioner-oriented management education in Oman.

14NHI students get intensive training for diploma

15Employee Focus

Robert Desai, Assistant Corporate Planning & CommunicationsManager at Topaz, spent a few days hiking the highest peak in Africalast month while on a mission to give back to the marine industry.

What inspired you to fly to Tanzania to accomplish this feat?It was really for the physical challenge more than anything else

and also of course for the charity. The Mission to Seafarers – FlyingAngel is a charity that’s very close to the heart of many of our staffboth in Topaz Marine, which of course has many mariners, andTopaz Engineering, as some have been mariners for many yearsthemselves.

You’re probably not afraid of heights since you just got backfrom climbing the highest mountain in Africa. Which did youfind more difficult, climbing up or down?

The summit day was definitely the worst. We started at 07:00 witha steep 10 hour walk, then a solid dinner. We went to sleep around19:30 for a powernap and were awakened at 23:00 with a cup of teaand two biscuits. We set out again at midnight towards the summitand at 08:30 in the morning we had made it. Then we had to walkdownwards for another four hours to get to the lunch camp. After aquick lunch we walked for another four hours to get to the camp forthe night and there we could finally rest and recuperate. So we

The International Hotel Management Diploma full-time programme has beenrunning for 18 months at the National Hospitality Institute Oman (NHI), and itsstudents have spent the long summer working towards a 6 month on-job crosstraining internship programme with the Intercontinental Hotel Group (IHG),

including Al Bustan Palace Hotel, Interconti-nental Hotel Muscat and Crowne Plaza Muscat,as well as Park Inn Muscat.

The hotel management diploma is proving tobe a positive development to Oman in thetraining of people in the hospitality industry, andin line with the economic diversification visionof the country. The International Hotel Manage-ment Diploma is certified by the American Hoteland Lodging Association (AH&LA) and iscurrently delivered in 30 countries.

NHI provides a professional qualification inHotel Management as well as individualcertificates in specific subject areas relevant toaid in career advancement.

NHI and Park Inn management with eager future hoteliers Hotel Management Diploma students

basically walked in very rough terrain for more than 24 hours with-out any real breaks, it was very, very tough. And by the way, I amkind of afraid of heights!

Were you affected by Kilimanjaro’s glacial ice, which is saidto be quickly melting due to global warming?

Actually, because the glaciers are retracting so fast, if you’d donethe trek 5-10 years ago, you would have been forced to walk onsnow. But now we didn’t take one step on snow, only rock and scree.I doubt much of the glacier will even still be there in 10 years.

Were you allowed to pack your phone as part of your survivalkit?

Yes, I brought my phone all the way to the top. Reception wasn’tgreat and I could only get a signal out a few times for some quickcalls and messages. I had to let Fazel (CEO Topaz) know that themission was complete and let my family know I was still alive.

Has the experience turned you into a climbing enthusiast?I would definitely do something similar again. In fact, I’m already

planning a trek to Everest Base Camp in Nepal next year. However,we will most likely be sleeping in cabins instead of tents so that wecan have a shower, a hot meal and a good night’s sleep. Sleeping intents on a mountain is quite horrendous actually.

Robert Desai (right) waves the Topaz flag highMount KilimanjaroThe Mission To Searfarers aimed to raise 20,000 Dhs