the complete enterprise scheduling platform for healthcare irelan… · swiftqueue irish hospitals....
TRANSCRIPT
The complete enterprise scheduling
platform for healthcare
swiftQueue Innovation from 2011 to 2017
2011
2017
swiftQueue Irish Hospitals
swiftQueue in Numbers
Example swiftQueue Statistics
0
10
20
30
40
50
60
70
80
0 1 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Call Centre Online Walk In
Appointments by Age Profile
Appointments by Channel Appointments by Time of Day
9% 9% 12%18%
42% 45%
29%
86%91%
86%78%
55%49%
61%
4% 1% 3% 4% 3% 4% 7%
0%
20%
40%
60%
80%
100%
16 - 30 31 - 40 41 - 50 51 - 60 61 - 70 71 - 80 80 +
Call Centre Online Walk In GP
Call Centre
21%
Online70%
Walk In9%
80.07%92.95% 97.73% 99.74% 99.99%
19.93%7.05% 2.27% 0.26% 0.00%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
On Time In 5mins In 10mins In 20min In 30min
References: St James Hospital Statistics
% Patients who were seen On Time for Blood Test Appointment
Source swiftQueue & St James Annual Report
swiftQueue Patient Survey
https://blog.swiftqueue.com/swiftqueue-patient-surveys/
Patient First Initiatives Coordinated communications
Patient• Connected care
groups• Self Service
Capability• Patient Portal • Appointments• Reminders• Preparation Info.• Automated
Rescheduling
Clinic• Clinic Capacity• Streamlined Workflow• Domiciliary Care• Reminders &
Preparation Info.• Rescheduling• Connected IDT’s• Predictive Analytics
swiftQueue Enterprise Scheduling
Multi entity appointment management, demand analysis, capacity planning, improved
communication, reduced DNA’s
Enterprise Scheduling Platform for Healthcare
Page ▪ 11
Care Scheduling• Clinic Capacity• Realtime Access• Self Service
Capability• Patient Portal • Automated
Rescheduling• Multi Channel
Delivery
Workflow• Streamlined Patient Flow• Connected Care
Pathways• Complex/Linked
Appointments• Single & Multiple
Specialties• Improved
Communication\• eDischarge
Analytics• Realtime Reporting• Capacity Planning &
Visualisation• Demand Management• Predictive Analytics• Waiting List Performance
Integration• Pathway Integration• Networked Capacity• Community, Primary
& Acute Care Linkage• Healthlink & PAS
Message Flow
Applications of swiftQueue Enterprise Scheduling
Page ▪ 12
• Community Care & Home Visits
• Diagnostic Services
• Virtual Clinics
• Primary Care & HCP
• eReferral Clinics
• Hospital Group Specialties
• Out Patient Services
swiftQueue Innovation Partners
Summary of Lessons Learned
• Identify both Problem & Solution
• Research Across the World
• Get Introductions
• Meet Key Influencers
• Build Relationships
• Meet Customers
• Forge Partnerships
• Deliver Deliver Deliver
Page ▪ 15
“self service healthcare appointments for patients anytime, anywhere”
300,000 Bookings in 2014
1,200,000 Bookings in 2015
2,500,000 Bookings in 2016
5,000,000 Target Bookings in 2017
swiftQueue Process Walkthrough – Online Demo
Page ▪ 17
hsedemo2.swfq-test.com/hsedemo.php
NHS Alliance Communities of Care ‘Vision for the Future’
Page ▪ 19
Link swiftQueue Case Study Video https://lnkd.in/ejM8NDZ