THE CONNECTICUT TAX COLLECTORS ASSOCIATION

CIVLS UpdateMay 14, 2015

•Status GO LIVE, SPRING 2015•Tax Collector Self-Service – New On Line Capabilities DEMONSTRATION•Key Issues Discussion•Next Steps Getting to GO LIVE

CIVLS Project Timeline

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CIVLS Kickoff

Release 1

Release 1A

Release 2

2010 2011 2012

Licensing Managed and Regulated Businesses and Core Infrastructure

Vehicle Services: Registration & Title

2013

Mar 2011

2014 2015

Feb 2012

Web Renewals – Dealer Licensing

GO LIVE Spring 2015

2016

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CIVLS IMPROVEMENTSOn Line Tax Collector Capabilities

• Real Time Put-ons / Take-offs– CIVLS will provide Tax Collectors access to a “Portal” to do real time

put-ons and take-offs (CIVLS term: Add/Remove Exceptions) so that the customer can go back home and register (i.e. renew) their registrations on-line

– DMV would also support the Towns processing the renewals for their citizens at a fee not to exceed $2 (and/or no fee if the Town prefers) so the customer can have a one-stop experience with their local Municipality • As with any new service offering, the DMV would advise speaking with

Municipal Corporate Counsel prior to exercising this option.

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CIVLS IMPROVEMENTSOn Line PORTAL Tax Collector Capabilities

• The CIVLS Web Portal will allow the Collectors to process real time put-ons and take-offs.

• To access the DMV portal you will need:– A PC with access to the Internet– A web browser. The following are supported:

• Current versions of Microsoft Internet Explorer• Current versions of Apple Safari• Current version of Mozilla Firefox• Current version of Google Chrome

• A portal user name and associated password. The user name will be obtained through a DMV Administrator.

• Real-time portal testing with towns has taken place and operating as expected. Batch files will be processed through the batch transfer processing via Tumbleweed, however, one-record put-ons and take-offs can be done in real time.

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NEW Customer Self-Service CapabilitiesSelf-Initiated Compliance Checks

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NEW Customer Self-Service CapabilitiesSelf-Initiated Compliance Checks

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CIVLS IMPROVEMENTSOn Line PORTAL

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CIVLS PortalFor

Tax Collectors

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CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions

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On Line Portal• Add/Remove Exceptions

• Put on / Take off• Inquiry – DMV Direct

• Title and Registration• Plate

Added Functions For DMV Direct Customers

CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions

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Customer number,Vehicle number and Leasing company flag are provided to towns on the assessor files

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CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions

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Put-ons, Take-offs (e.g. Delinquent Tax)

CIVLS IMPROVEMENTSOn Line PORTAL – On Line Updates

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PORTAL VIEW - Delinquent Tax Exception Successfully Applied to Customer Record

Participates in DMV Direct under the CTCA Agreement

For ALL

+

CIVLS IMPROVEMENTSOn Line PORTAL – On Line Updates

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INTERNAL CIVLS VIEW - Delinquent Tax Exception on Customer Record

CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry

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Select the customer

Let’s demonstrate that the Tax Delinquency was applied correctly by using “Title

& Reg Inquiry”

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CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry

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Click and Drill Down

CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry

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CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry

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Vehicle

This is a “drill down” to the vehicle information

for the customer’s vehicle

CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry

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Title

Plate

Reg

CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry

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Customer

CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry

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PLATE INQUIRY

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CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry

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CLICK FOR PLATE INQUIRY

DETAILS

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CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry

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PLATE INQUIRY DETAILS

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Key Issues

What Does This Mean to Me (Tax Towns)?• DMV is upgrading 70’s technology A change is needed, along with PATIENCE

– Change to: Daily batch updates; Capable of real-time put-ons and take-offs

• Tax Delinquencies not linked to Customers We WILL encounter Data Issues• Match Ratios Low -- Poor Current DT Records % Match DMV Team Will Continue to

Work with You– Not all vehicle records converted from a towns delinquent records will be in the CIVLS database.

DMV Retention Schedule for registration records per CGS Sec. 14-10: • Current + 3 Years

• GO LIVE Weekend – Assessors and Collectors will be supplied the list of current active registration records in the CIVLS database.

• The Tax Collector will send DMV their Put-Ons for customers found in the active files• Weekly Webinars for Q & A’s

– Wednesdays: 11:00 am– Conference Line: (877) 791-3871 Participant Code: 6715996

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CIVLS IMPROVEMENTSBatch File Layout

Delinquency File - Fields Data Type Format Length

Transaction Date Numeric ccyymmdd 8

Transaction Type Char A or D 1

Customer ID Numeric Numeric 10

Leasing Company Char Y or N 1

Vehicle ID Numeric Numeric 9

Tax Town Number Numeric Numeric 3

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• Processed nightly.• If the file is received prior to midnight on your ftp site, it will be

processed in the a.m.

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QUESTIONS?• Previously Submitted

• New Questions

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