the cost of lost productivity to the service industry

Study conducted by DJS Research on behalf of Unit4 in May 2017. Includes findings from 1,505 respondents working in an office environment at companies with at least 100 staff members across 11 countries. 38% expect to see it within the next year or sooner. Office workers in Singapore spend the least amount of time (only 60%) on their primary job role. Norwegian workers spend the most (81%). 80% of office workers would trust technology to manage their administrative tasks. 75% support the use of technology to automate some or all of their administrative burden. 74% said it would improve their productivity. On average office workers spend approximately 552 hours a year (69 working days) completing administrative or repetitive tasks. Global productivity study: People spend 69 days on admin annually that could be spent on primary job duties. The cost of lost productivity to the service industry How much time do office workers spend carrying out administrative tasks versus primary job duties? What impact can new technology have on productivity? Administrative costs to service businesses by country The US clearly bears the largest cost annually ($2873,3bn) in spend on administrative man hours. Singapore ($26,3bn) has the lowest administrative costs in monetary terms. Time spent collating and entering data (hours by age group) Workers 50+ spend significantly longer collating and entering data compared to those aged 36-40. Time spent on primary duties on average per country during a working week (%) Norwegians spend over four-fifths (81%) of their time on primary duties, followed closely by office workers in Sweden and France, who spend 78% and 76% of their time on primary duties. Workers in Singapore (60%) spend the least time on the primary duties of their role. Time spent on primary duties by age group (%) On average, respondents aged 41 and above estimate they spend significantly more time on their primary duties compared to those aged 26-30 Would technology be trusted? Two thirds or more office workers felt that automation of administrative tasks would improve their productivity. 80% of respondents would trust technology to take over non-value add repetitive tasks. Technology to aid productivity One in six workers in Germany, Sweden, Norway and the UK do not feel they are provided with the appropriate technology to be most productive in their role, rising to a quarter of office workers in France and the Netherlands. Three quarters of respondents would support the introduction of technology to automate administrative or repetitive tasks. Younger respondents are more likely to trust technology and think their happiness will be improved compared to older respondents. Total hours spent on admin x people working in service industries as a percentage of total working population (OECD) x average hourly wage (World Bank). (Billion US$)

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Page 1: The cost of lost productivity to the service industry

Study conducted by DJS Research on behalf of Unit4 in May 2017. Includes findings from 1,505 respondents working in an o�ce environment at companies with at least 100 sta� members across 11 countries.

38% expect to see it within the next year or sooner.

O�ce workers in Singapore spend the least amount of time (only 60%) on their primary job role.

Norwegian workers spend the most (81%).

80% of o�ce workers would trust technology to manage their administrative tasks.

75% support the use of technology to automate some or all of their administrative burden.

74% said it would improve their productivity.

On average o�ce workers spend approximately 552 hours a year (69 working days) completing administrative or repetitive tasks.

Global productivity study: People spend 69 days on admin annually that could be spent on primary job duties.

The cost of lost productivity to the service industry

How much time do o�ce workers spend carrying out administrative tasks versus primary job duties?

What impact can new technology have on productivity?

Administrative costs to service businesses by countryThe US clearly bears the largest cost annually ($2873,3bn) in spend on administrative man hours. Singapore ($26,3bn) has the lowest administrative costs in monetary terms.

Time spent collating and entering data(hours by age group)

Workers 50+ spend significantly longer

collating and entering data compared to those aged 36-40.

Time spent on primary duties on average per country during a working week (%)Norwegians spend over four-fifths (81%) of their time on primary duties, followed closely by o�ce workers in Sweden and France, who spend 78% and 76% of their time on primary duties. Workers in Singapore (60%) spend the least time on the primary duties of their role.

Time spent on primary duties by age group (%)

On average, respondents aged 41 and above estimate

they spend significantly more time on their primary duties

compared to those aged 26-30

Would technology be trusted?Two thirds or more o�ce workers felt that automation of administrative tasks

would improve their productivity.

80% of respondents would trust technology to take over non-value

add repetitive tasks.

Technology to aid productivityOne in six workers in Germany, Sweden, Norway and the UK do not feel they are provided with the appropriate technology to be most productive in their role, rising to a quarter of o�ce workers in France and the Netherlands.

Three quarters of respondents would support the introduction of technology to automate administrative or repetitive tasks.

Younger respondents are more likely to trust technology

and think their happiness will be improved compared to older respondents.

Total hours spent on admin x people working in service industries as a percentage of total working population (OECD) x average hourly wage (World Bank).

(Billion US$)

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