the customer experience recognition awards with andrew bredenkamp
TRANSCRIPT
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Customer Experience Recognition Awards
2015
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CaptioningOn Screen & Online
http://bit.ly/121_idw
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KeynoteAndrew Bredenkamp
Founder & CEO at Acrolinx
Customer Experience
What do our winners have in common?
CONNECTIONS
CREATIVE
COMPELLING
…and now for the awards
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KeynoteAndrew Bredenkamp
Founder & CEO at Acrolinx
The Customer Experience Recognition Awards (CERAs) recognize outstanding contributions to
the customer experience made by content developers.
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Our Judges
Categories
Accessibility (Expanding Access)
Customer Support - Technical Communications (Post Purchase)
Employee Engagement (Internal Initiatives)
Information Discovery (Sales Process)
Translation / Localization (Expanding Access)
User Community/Social Media (Marketing/Brand)
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AccessibilityExpanding Access
Accessibility
Microlink PC Ltd
Microlink Workplace Adjustment System –Mi Case
Created a streamlined system for Lloyds Banking Group to solve internal workplace adjustment issues.
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Customer Support – Technical Communication
Post Purchase
The Customer Experience Recognition Awards (CERAs) recognize outstanding contributions to
the customer experience made by content developers.
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Customer Support – Technical Communication
Post Purchase
Customer Support – Technical Communications
Conga
CongaSphere.Com
Overhauled its existing support site into a comprehensive, functionally organized portal supporting the customer journey.
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Employee EngagementInternal Initiatives
Employee Engagement
Cisco Systems
Knowledge Champions League: Driving Employee Engagement with Gamification
Through gamification, Cisco transformed engineers’ knowledge and expertise into valuable, customer-consumable content.
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Information DiscoverySales Process
Information Discovery
Juniper Networks
Juniper Networks Data Center Design and Architecture Center
The D&A Center interactively guides customers as they build and evolve their data center networks.
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Translation / LocalizationExpanding Access
Translation / Localization
GE Healthcare
Great translation results from a GREAT Global Ultrasound Technical Documentation Team
The GE Ultrasound Tech Pub team achieved a critical business imperative: Facilitate on-time documentation /translations.
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User Community /Social MediaMarketing / Brand
User Community / Social Media
Cisco Systems
Cisco Live 2015
Enabled valuable connections with onsite and online attendees, fostered a strong community, and optimized the conference experience for everyone participating onsite, online, or simply joining the conversation.
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Best in Show
Best in Show 2015Conga – CongaSphere.com
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TechWhirl.ComThank You