The ethics of “Smart Transport”:

the social enterprise perspective

February 2019

HCT Group: “not like other bus

companies”

Commercial buses and

home-to-school

Pay for community services

such as SEN, Dial-A-Ride,

Scootability and Adult

Social Care

“To enhance people’s

lives, provide

opportunities and bring

people and communities

together through

transport and training”

3

National operatorLeeds (central)

Manchester: Stockport & Rochdale

Wakefield

Bristol (Bedminster)

Guernsey

Jersey

London:

• Hackney

• Hammersmith & Fulham

• Lambeth / Southwark

• Perivale

• Kensington & Chelsea

• Waltham Forest

• Wandsworth

Derby (Ripley) & Chesterfield

3

Rotherham

Scale and scalable operations

Employees Vehicles

Revenue

from

contracts

LA partners

2017/18

revenue

4

Passenger

journeys

Delivering impact in our

communities^

522,442 trips provided to

community groups

923,081 trips provided to

disadvantaged

individuals

449unemployed people

who obtained jobs

1,049people said their

confidence

improved as a result

of using our

transport

1,132people said their

sociability improved

as a result of using

our transport

1,666people said their

ability to get out and

about had improved

^ Figures are cumulative totals, last 4 years

Barbara

HCT approach

7

Smart Inclusion

• Financial

• Technological

• Geographical

Network by Brennan Novak, Shopping Cart by Rediffusion © Noun Project

Smart Design

• Franchising

• Place-based

• Integrated

• Polled budgets

Smart Commissioning

• Profit shares

• Aligned

incentives

Jersey

Ridership up, price down

2017

4.2

20142012 2013 2015 2016 2018

e.

3.5 3.6

4.04.3

4.54.7+35%

LB Incumbent

Total passengers (M)

3.73.5 3.5 3.5 3.4 3.3 3.4

2013 20142012 2015 2016 2017 2018

-8%

LB Incumbent

Contract price £M WINNER

10

11

“JoinBookDrive”

1st in-community minibus

fleet

Aimed at non-profits

Wheelchair accessible

Bristol, Leeds and London

Available 24/7

Hire online

‘Car club’ technology

Smart rural solutions?

12

Derbyshire Connect

Rural & semi-urban DRTCoggeshall

Community Bus

Rural community bus

Robot Shuttle

Rural autonomous pod