the focused conversation method - orid
TRANSCRIPT
The Art of Focused Conversation:ORID
IAF India Learning EventMumbai Sunday 19th June 2016
Facilitator:Stephen Berkeley, Manager Organisation Development,Global Hospital & Research Centre, Mt Abu, Rajasthan
OBJECTIVES
To introduce the background and theory behind Focused Conversation - ORID
To introduce four levels of ORID
To demonstrate ORID by leading a focused conversation
To share examples of the application of ORID and its limitations
For participants to consider their own applications of ORID
Objective
Focused Conversation
When we process information and think clearly, we move through four different modes, sometimes very quickly.
These modes of thinking can be labeled:
• Objective• Reflective• Interpretive• Decisional
ORID
Reflective
Interpretive
Decisional
Source: Cynthia Lapp http://ispimi.org/images/meeting/082212/focused_conversation_univ_minnesota.pdf
ORID is based on the way the brain
ORID simply provides a structure for asking questions in that sequence
Takes in information
Makes sense of it
And moves to action
Experience
Emotion
Thought
Action
O
R
I
D
Perception
Response
Judgment
Decision
Objective
Focused Conversation
This is the sensory mode of thinking, where we process “raw” data:
• What we perceive through our body and senses
• Facts and data about the situation
• External/Observable information
Objective Mode
Reflective
Interpretive
Decisional
Source: Cynthia Lapp http://ispimi.org/images/meeting/082212/focused_conversation_univ_minnesota.pdf
Objective
Focused Conversation
This is our immediate response to these data, how we are processing the Objective level internally:
• How we respond to these “raw” data
• What experiences we can relate to these data
• Internal response to external data• Images, feelings, memories,
associations
Reflective Mode
Reflective
Interpretive
Decisional
Source: Cynthia Lapp http://ispimi.org/images/meeting/082212/focused_conversation_univ_minnesota.pdf
Objective
Focused Conversation
This mode is about processing these responses, experiences and associations:
• So what does this mean?• What values are activated?• What is the significance? What
are the implications?• What are our insights?
Interpretive Mode
Reflective
Interpretive
Decisional
Source: Cynthia Lapp http://ispimi.org/images/meeting/082212/focused_conversation_univ_minnesota.pdf
Objective
Focused Conversation
This mode is about making decisions or choosing actions based on the information, its meaning and significance:
• What are the next steps?• What actions are appropriate?• What has been learned? What
is my commitment?
Decisional Mode
Reflective
Interpretive
Decisional
Source: Cynthia Lapp http://ispimi.org/images/meeting/082212/focused_conversation_univ_minnesota.pdf
Strategic Questions
Source: “Learning from Experience Through Executive Coaching” © Maltbia, Ghosh and Marsick (2010)
Source: http://www.stakeholder.ca/facilitators-do-it-in-groups
Objective •Senses
Reflective•Heart
Interpretive•Head
Decisional•Action
Source: Martin Gilbraith http://bit.ly/29bd8xH
Objective •What
Reflective•Gut
Interpretive•So What
Decisional•Now What
Source: http://www.stakeholder.ca/facilitators-do-it-in-groups
ORID
Rational & Experiential Aims
Rational Aim• What does the group
need to know, understand or decide
Experiential Aim• What experience do
we want our participants to have
Rational Aim• To learn something
about each other, facilitation and the role of the facilitator
Experiential Aim• To experience ORID
in the ToP Focused Conversation method
Theory This Conversation
Source: Martin Gilbraith http://bit.ly/29bd8xH
Video“What do Facilitators Do”
https://www.youtube.com/watch?v=UDLGjKBHSXg
OBJECTIVE level
questions
1.What words and phrases do you recall from the clip?
2.What images do you remember?
3.What people or characters?4.What else about the clip did
you notice, such as sound, colour, design?
Source: https://martingilbraith.com/2013/12/18/three-dimensions-of-the-facilitator-role-a-focused-conversation/
1.What particularly surprised or intrigued you in the clip?
2.Which ideas were most familiar to you?
3.What reminded you of your own experience of meetings that you have designed and facilitated, or participated in?
4.What other metaphors for facilitation come to mind for you?
REFLECTIVE
leve
l que
stion
s
Source: https://martingilbraith.com/2013/12/18/three-dimensions-of-the-facilitator-role-a-focused-conversation/
1.How well do these three metaphors capture the role of the facilitator in your experience? What would you add?
2.Which of these three dimensions is best understood and appreciated in your own situations?
3.What aspects of the facilitator role would you most like to learn and practice more? How?
INTERP
RETIVE
leve
l que
stion
s
Source: https://martingilbraith.com/2013/12/18/three-dimensions-of-the-facilitator-role-a-focused-conversation/
1.What is one insight from this clip or conversation that will you take away and apply in your own work and how?
2.Who would you like to share this clip with?
DECISIONAL
leve
l que
stion
s
Source: https://martingilbraith.com/2013/12/18/three-dimensions-of-the-facilitator-role-a-focused-conversation/
Examples of Applications
Conversations for interpreting information
Conversations for evaluating and reviewing
Conversations for coaching & mentoring
Conversations for planning
Strengths of ORID1. Allows the group to move easily and quickly to a
deeper discussion level. 2. May be used to effectively discuss difficult or tense
issues. 3. Allows for careful progression for collective
consciousness to take place. 4. Enables group to discuss important topics in a non-
confrontational style. 5. Sets a clear and strategic context for a topic.
Source: https://asiafoundation.org/resources/pdfs/11TechnologyofParticipationTOP.pdf
Limitations of ORID1. It may not yield a consensus. 2. Effective only for specific and commonly shared topics. 3. Effective only for short periods of time - difficult to go
beyond 45 minutes without losing the group's attention. 4. Verbal method - no visuals or kinesthetic to engage
participants. 5. Requires all participants to carefully pay attention and
track all comments
Source: https://asiafoundation.org/resources/pdfs/11TechnologyofParticipationTOP.pdf
ACKNOWLEDGEMENTS1. Barbara MacKay, Yvonne Yam & Lillian Wang for sowing
the ORID seed at “Meetings that Rock” #IAFASIA15 preconference workshop
2. Kimberly Bain for suggesting “The Art of Focused Conversations” by ICA Canada
3. Martin Gilbraith for expanding my mind re possibilities of ORID & the ORID questions for the video
4. Beatrice Briggs, International Institute for Facilitation & Change (IIFAC) for “What do Facilitators Do” Video www.iiafc.org
5. Twitter, where I connected with Martin and it was through him I was connected to Beatrices work