THE FOLLOWING THE FOLLOWING PREVIEWPREVIEW HAS BEEN APPROVED FOR HAS BEEN APPROVED FOR

SYSTEM ANALYSIS CLASS MATESYSTEM ANALYSIS CLASS MATEBY COUGAR GROUP AT SAINT XAVIER UNIVERSITY, CHICAGOBY COUGAR GROUP AT SAINT XAVIER UNIVERSITY, CHICAGO

www.groups.google.com/group/cpu-cougarswww.groups.google.com/group/cpu-cougars www.sxu.eduwww.sxu.edu

COUGAR GROUPCOUGAR GROUPPRESENTPRESENT

Central Pacific University CaseCentral Pacific University Case

PROJECT MANAGEMENTPROJECT MANAGEMENT&&

INFORMATION GATHERINGINFORMATION GATHERING

INTERACTIVE METHODSINTERACTIVE METHODS

Chapter 3Chapter 3Project ManagementProject Management

PERT Milestone Activity Very important tool to manage time for a project

Chapter 3 – Case study IntroductionChapter 3 – Case study Introduction

A. Gather reportsB. Gather reports and data capture formsC. Gather qualitative documentsD. Analyze reportsE. Understand corporate culture

Case E-1: PERT DiagramCase E-1: PERT Diagram

10

20

30

40

50 60

70

80 90

A4A4

B5B5

C1C1

D6D6

F4F4

E2E2

G15G15 I4I4 K15K15

H14H14 J3J3

F. Analyze records and formsG. Interview usersH. Administer questionnairesI. Summarize interviewsJ. Summarize survey resultsK. Prototype system

Case E-2: Critical PathCase E-2: Critical Path

Path name Total length

10 – 30 – 50 – 60 – 80 – 90 5 + 4 + 15 + 4 + 15 = 43

10 – 20 – 50 – 70 – 80 – 90 4 + 6 + 14 + 3 + 15 = 42

10 – 40 – 50 – 60 – 80 – 90 1 + 2 + 15 + 4 + 15 = 37

10 – 20 – 50 – 60 – 80 – 90 4 + 6 + 15 + 4 + 15 = 44

10 – 30 – 50 – 70 – 80 – 90 5 + 4 + 14 + 3 + 15 = 41

10 – 40 – 50 – 70 – 80 – 90 1 + 2 + 14 + 3 + 15 = 35

The critical path is 10 – 20 – 50 – 60 – 80 – 90 which take 44 days to complete

10

20

30

40

50 60

70

80 90

A4A4

B5B5

C1C1

D6D6

F4F4

E2E2

G15G15 I4I4 K15K15

H14H14 J3J3

Case E-3Case E-3

A. Write objectivesB. Determine whom to interviewC. Write questionsD. Prepare InterviewerE. Interview senior managementF. Interview Operations Management

F. Interview Operation ManagementG. Record and analyze observationsH. Summarize management interviewsI. Summarize operations interviews

10 20 30 40

50

70

80A,5A,5 B,1B,1 C,2C,2 G,2G,2

D,1D,1E,3E,3

60

DummyDummy

F,4F,4

H,1H,1

I,2I,2

Case E-4Case E-4

Path name Total length

10 – 20 – 30 – 40 – 70 – 80 1 + 1 + 2 + 4 + 2 = 10 = Longest of all

10 – 20 – 30 – 40 – 80 1 + 1 + 2 + 2 = 6

10 – 20 – 30 – 40 – 60 – 80 1 + 1 + 2 + 3 + 1 = 8

10 – 20 – 30 – 50 – 40 – 70 – 80 1 + 1 + 1 + 4 + 2 = 9

10 – 20 – 30 – 50 – 40 – 80 1 + 1 + 1 + 2 = 5

10 – 20 – 30 – 50 – 40 – 60 – 80 1 + 1 + 1 + 3 + 1 =7

The critical path is 10 – 20 – 30 – 40 – 70 – 80

10 20 30 40

50

70

80A,5A,5 B,1B,1 C,2C,2 G,2G,2

D,1D,1E,3E,3

60

DummyDummy

F,4F,4

H,1H,1

I,2I,2

Case E-5Case E-5

Activity Predecessor Duration

A. Determine overall prototype screens and report None 2

B. Determine report and screen contents A 4

C. Create report prototypes B 3

D. Create screen prototypes B 4

E. Obtain report prototype feedback C 1

F. Obtain screen prototype feedback D 2

G. Modify report prototypes E 2

H. Modify screen prototypes F 4

I. Obtain final approval G,H 2

E-5 PERT DiagramE-5 PERT Diagram

A. Determine over all prototype screens and reportsB. Determine report and screen contentsC. Create report prototypesD. Create screen prototypesE. Obtain report prototype feedback

F. Obtain screen prototype feedbackG. Modify report prototypesH. Modify screen prototypesI. Obtain final approval

10 20 30

40

50

60

80A,4A,4 B,4B,4

C,3C,3 G,2G,2

D,4D,470

E,1E,1

H,4H,4F,2F,2

90I,2I,2

ii

Chapter 4Chapter 4Information Gathering, Interactive MethodsInformation Gathering, Interactive Methods

Chapter 4: E-1Discuss what types of structure each interview had

Pyramid StructurePyramid Structure

Kendall & Kendall 4-12

Pyramid structure Pyramid structure start with a start with a

specific specific question…question…

Pyramid structure Pyramid structure start with a start with a

specific specific question…question…

… … and end with a and end with a general one.general one.

… … and end with a and end with a general one.general one.

Respondent : Dorothy (Dot) Matricks, manager, Personal ComputersInterviewer : Anna LisztTopic : find out about usage of PCs on campus currentlyStructure : PyramidEvidence : At the beginning of the interview there are some broad

questions asked but as the interview winds down, the questions get more specific.

Good Question : What else would be useful?Bad Question : Is it the same system you run today?Suggestion : Ask more probing questions more often to be sure that she is

capturing all of the specifics she needs.

Interview 1Interview 1

Diamond-Shaped StructureDiamond-Shaped Structure

Kendall & Kendall 4-14

Diamond structure Diamond structure begin with a specific begin with a specific

question…question…

Diamond structure Diamond structure begin with a specific begin with a specific

question…question…

Move toward general Move toward general questions….questions….

Move toward general Move toward general questions….questions….

… … and end with a and end with a specific question.specific question.… … and end with a and end with a specific question.specific question.

Respondent : Mike Crowe, maintenance expert, PCsInterviewer : Anna LisztTopic : PCs maintenanceStructure : DiamondEvidence : The interview started with closed questions then went to

open and probing questions and returned to closed questionsGood Question : What else would be useful?Bad Question : How many people are working on maintenance? Suggestion : Change Location as Mike was being interrupted during the

interview.

Interview 2Interview 2

Funnel structureFunnel structure

Kendall & Kendall 4-16

Pyramid structure Pyramid structure begin with a begin with a

general general question…question…

Pyramid structure Pyramid structure begin with a begin with a

general general question…question…

… … and end with a and end with a specific one.specific one.

… … and end with a and end with a specific one.specific one.

Respondent : Cher Ware, software specialist, personal computer systemsInterviewer : Anna LisztTopic : Managing software systemStructure : FunnelEvidence : The questions start out very broad and narrow down into

more specific questions.Good Question : How do you determine what machines or labs have a new

package installed? Bad Question : Do site Licenses add further complication?Suggestion : More probing questions, keep user focused on topic.

Interview 3Interview 3

Respondent : Paige Prynter, financial analystInterviewer : Anna LisztTopic : Financial needed at CPUStructure : PyramidEvidence : Very specific questions to start interview and more general

ones as the interview progresses.Good Question : Do you receive financial information on Software?Bad Question : All Other QuestionsSuggestion : Ask more than 5 questions, ask probing questions, ask open

ended questions.

Interview 4Interview 4

Respondent : Hy Perteks, director, Information CenterInterviewer : Anna LisztTopic : PC AdministrationStructure : PyramidEvidence : Interviewer asks specific questions and then expands out to

more generalized questions.Good Question : What are some of the problems?Bad Question : Do you have an expert in each software package?Suggestion : Probing and follow up questions

Interview 5Interview 5

Chapter 4: E-2Discussion ways that Anna might improve her questions for next time.

The interview with Dot contained a lot of information. This is mostly because of Dot's position in the company. However, it seems as though (for a time) anna lost control of the interview. The prime example of this is when she asks Dot about the specific weaknesses of the system and dot basically dumps a lot of hardware issues on her. Many of these issues could have been delt with a little more if she just asked some more probing questions. Also, it seems as though Anna (the interviewer) is trying to find out specifics of the old system but she never gets too much info. She wants to know what some of the good parts are but never gets that information other then "Easy to use".. great.. but how was it easy to use.

Interview 1Interview 1

The interview with Mike is really short which is the fundamental problem for this interview. In order for Anna to get a more focused Mike (who is taking phone calls during the interview time) perhaps she should have scheduled it for a different office instead of when he was on the job. At the very least, Mike would have more time to focus. Since he mentions the warranty several times (because it is very important to him) she could have asked a few more probing questions on that topic.

Interview 2Interview 2

The interview with Cher just seems to go downhill right away. To start off with the first question that she is asked she never really answers. and the follow-up is either never really answered either or is not answered correctly. Anna is trying to find out a rough number of software packages that they use but does not seem to get that information. Barely even a rough estimate. but she never asks specifically. She rarely asks any probing questions either instead seeming to gravitate towards more of the open ended style of questions.

Interview 3Interview 3

The interview with Paige is closed question paradise. Anna goes and starts asking some good closed ended questions but never asks anything really probing. For example, she asks about site licenses but never follows up with anything like "who are they from" how many of these do you have? It just seems like the whole interview is rushed and that there is no depth to the conversation.

Interview 4Interview 4

In the Information Center interview, it looks like she is not asking to many probing questions. Mr. Perteks says "We do a lot of training" never the interviewer follows it up with a "What kind of training" Classroom or Remote?" They discuss that they do some small consulting themselves. But the interviewer never asks if there needed to be any tracking for those questions perhaps a knowledge base of some sort.

Interview 5Interview 5

Chapter 4: E-3Discuss the question type used and whether they were appropriate for getting needed information.

Question : What system are you using now to keep track of it all?

Type : Close – Ended

Interview 1Interview 1

Question : What functions did the package perform?

Type : Open – Ended

Interview 1Interview 1

Question : Do all the machines have the same preventive maintenance interval?

Type : Close – Ended

Interview 2Interview 2

Question : Tell me about your preventive maintenance program.

Type : Open – Ended

Interview 2Interview 2

Question : Do site licenses add further complications?

Type : Close – Ended

Interview 3Interview 3

Question : How does the current system work for managing software?

Type : Open – Ended

Interview 3Interview 3

Question : Would it be useful to have subtotals added to the reports?

Type : Close – Ended

Interview 4Interview 4

Question : Who is served by the Information Center?

Type : Open – Ended

Interview 4Interview 4

Question : Who is served by the Information Center?

Type : Close – Ended

Interview 5Interview 5

Question : What services do you provide them?

Type : Open – Ended

Interview 5Interview 5

Chapter 4: E-4Questionaire

Close-ended questions Generates precise, reliable data that is easy to

analyzeIssues for Closed ended questions Faculty/research staff Software packages used Software packages users like Software packages version Level of expertise Installation problems Was it hardware related Software installed in your department

Type of QuestionType of Question

Chapter 4: E-5Questionaire

Open-ended questions Provide rich details Flexibility in answering Issues for Open ended questions o Types of software faculty / Research staff would like

to see addedo Types of training faculty / Research staff would like to

see added to the training program

Type of QuestionType of Question

Chapter 4: E-6Questionaire

QuestionnaireQuestionnaire

Chapter 4: E-7Questionaire

Coming together is a beginning. Keeping together is progress. Working together is success.

“

Henry Ford

“