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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service Research : JSR; May 2004; 6, 4; ABI/INFORM Global pg. 324

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Page 1: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing ModelStephen L Vargo; Robert F LuschJournal of Service Research : JSR; May 2004; 6, 4; ABI/INFORM Globalpg. 324

Page 2: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 3: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 4: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 5: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 6: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 7: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 8: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 9: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 10: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 11: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 12: The Four Service Marketing Myths: Remnants of a …The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model Stephen L Vargo; Robert F Lusch Journal of Service

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.