SATVIR BUNGAR MANAGING DIRECTOR

M&A ADVISORY & HEAD OF FACILITIES MANAGEMENT SECTOR

BDO LLP

THE FUTURE OF FM BDO PERSPECTIVE

MARKET PRESSURES Lack of deep-trusted

client relationships

THE CHANGING LANDSCAPE IN FM

MARKET INNOVATIONS

• Mobile computing

• Internet of Things

• Big data

• Social media

• Smart apps

• Artificial intelligence

• Robotics

• Virtual technology

• Nano-technology

FACILITIES

MANAGEMENT

MARKET

Challenge to retain talent

Importance of

cash flows

Low market barriers

Postcode density and

efficiencies

Low profit margins

MARKET INNOVATIONS

LEVERAGING INNOVATIVE TECHNOLOGY IN FM

HARDWARE SOFTWARE

CLEANING CLEANING M&E BUILDING MANAGEMENT STAFF MANAGEMENT ASSET MANAGEMENT

APPLICATION • Floors

• Windows

• Food preparation

• Dispensing

• Inspection &

maintenance

• Diagnostics

• Monitoring

• Controls

• Access & safety

management

• Energy compliance

• Scheduling & allocating

work

• Tracking staff and

productivity

• Lone worker protection

• On-demand staffing

• Lifecycle management

• Predictive

maintenance

• Property management

• Activity-based work

spaces

TECHNOLOGY • Automated

vehicles

• Drones

• Self-driving robots

• Automated

systems

• Drones

• Thermal

imaging

cameras

• Fire, security and

HVAC systems

• Smart energy devices

• Mobile apps

• Smart watches

• Web-enabled reporting

• Internet of Things

• Telemetry

• BIM

• Integrated software

EXAMPLES • Carlisle’s

Robo 2

• Cleaning

Machine

• Just Eat’s

partnership with

Starship to create

a takeaway

delivery robot

• Mitie’s drone

inspection

service with 4k

camera

• Utilitywise’s patented

Edd:e energy

monitoring system

• Laudrapp’s on-demand

laundry app – now

rolling out across the

globe

• Bellrock’s smart

software & live

analytics

LEVERAGING INNOVATIVE TECHNOLOGY IN FM WHAT IS THE IMPACT?

01

OPEX SAVINGS

02

REDUCE RISK

03

OPERATIONAL / CULTURAL CHANGE REQUIRED

SOME THOUGHTS FOR TODAY…

SOFT SKILLS ARE EASY TARGETS

LABOUR-INTENSIVE SERVICES ARE UNLIKELY TO DISAPPEAR

HOW CAN WE CAPITALISE ON THE THREATS AND OPPORTUNITIES

WHAT ABOUT GOVERNMENT INTERVENTION

STRENGTHEN EXISTING LEGISLATION IN THE WORKPLACE?

THANK YOU

BDO UK BDO INTERNATIONAL