the great british care show ian biggs deputy director of operations (south) 30 may 2012
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The Great British Care Show Ian Biggs Deputy Director of Operations (South) 30 May 2012. Role of a regulator. - PowerPoint PPT PresentationTRANSCRIPT
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The Great British Care ShowIan BiggsDeputy Director of Operations (South)30 May 2012
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People can expect services to meet essential standards of quality, protect their safety and respect their dignity and rights, wherever care is provided and wherever they live, despite changes in the system
Role of a regulator
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CQC – what CQC does and does not do
What CQC does not do
We do not make assessments of commissioning – although we can comment on
shortcomings via themed reviews and investigations
We do not assess quality above essential standards
We only promote improvement by focusing on non-
compliance
Inspectors are encouraged to describe what they see,
comment on good practice and reference it
CQC’s role
Register – inspect – enforce – publish
CQC registers care providers then checks whether they are meeting essential standards
If not, we take action – they must put problems right or face enforcement action
We publish what we find as quickly as possible
We share what we know with our partners
We put a premium on users/ whistleblowers
We monitor the care of those detained under the MHA
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Inspection Analysis Voices
Palette of Regulation
Themed inspections
Scheduled inspections
Responsive inspections
Investigations
Themed reviews
Quality Risk Profiles
Other data sources
Whistleblowing
Safeguarding
Website feedback
Telephone or written feedback
Third party feedback
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Scale of CQC regulated care
Primary medical services
9,000 locations
NHS Trusts
2,500 locations
Independent healthcare
2,500 locations
Adult social care
24,500 locations
Independent ambulances
300 locations
Primary dental care
10,000 locations
Combined outpatients and inpatients
77.4 million
People using adult social care services
1.75 million
Dental appointments
36.4 million
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From April 2009
Ongoing
April 2014 onwards…
CSA until Sept 2010
Apr 2010-13
CQC’s lifecycle – a five-year programme
Phase 1 - legacyHCC, CSCI, MHAC
Phase 2Design and build
Phase 3Registration
Phase 4Implement and review
Phase 5Optimising the model
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Principles ofinspection
New approach to inspections
Timely
At least once a year or once every two years depending on the provider
Focused
Inspections will focus on outcomes that are important
to people using services
Flexible
We can use different types of inspection to respond to concerns
Unannounced
We do not notify providers before we carry out inspections
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Making a difference in the South
What we found
What we did
What was the result
Beautiful house and garden with sea view
Staff too busy to interact or respond to requestsNo choices
Not clean
Bored and lonely
4 warning notices
Listening and responding
Choices Things to do
Meals a social occasion, view of the sea
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Making a difference in the South
What we found
What we did
What was the result
Poor maintenance
Lack of dignityPressure sores
and tissue damage
Poor care planning
6 warning notices
New manager
Investment in property
Health improvements
Personalised careplanning
Notice of proposalto cancel
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Making a difference in the South
What we found
What we did
What was the result
Woken earlyWhistlebower
Compliance actions
Calmer atmosphere
Better information and plans of care
People choice about routines
Early to bed
5.30am inspection
Lack of overnight monitoring
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Closing comments
The public puts its faith in those who run and work in care services
There must be a culture that won’t tolerate poor quality care, neglect or abuse – and encourages people to report it
The regulator cannot be everywhere, so we need to regulate with others
We remain cost blind in checking standards
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Questions
CQC – Helping make care better for people
www.cqc.org.uk
Questions?