The How, Why & When of PLM: Service Management at the ASUG Annual Conference and Beyond

Session 4010

Who: Group Structure

Product Lifecycle Management

•Engineering & Construction (E&C)•Environmental Health & Safety (EH&S)•Plant Maintenance (PM)•Product Data Management (PDM)•Project Systems (PS)•Quality Management (QM)•Service Management (SM)

How: Group Leadership

Joe Fortescue, PSEG PLM Group Chair

Ray Tucker,

Briggs & Stratton Influence Chair

SM SIG Chairs

Roger Koopman,

Lennox Intl.

JoEllen Fiorvante,

Eli Lilly

Program Coordinator

SM SIG Program Chair

Richard Kiefer,

Lam Research Corp.

How: Group Involvement

• Educate– Chapter Meetings– ASUG Education: Webcasts, Teleconferences, Symposiums,

ASUG Forums, Speakers Bureau, ASUG Annual Conference & Vendor Fair

• Network– Chapter Meetings– asug.com,– ASUG Education: Webcasts, Teleconferences, Symposiums,

ASUG Forums, ASUG Annual & Conference & Vendor Fair

• Influence – The ASUG Influence Model: Influence Councils– ASUG Education: ASUG Forums, ASUG Annual Conference

& Vendor Fair

Why: What a Group Offers

• ASUG Groups provide members direct access to:– Colleagues with similar interests and workplace

challenges– SAP representatives and resources– Year-round community offering educational,

networking and influencing opportunities via asug.com

– Group & SIG specific e-mail notifications and updates

Why: Group Volunteers

• Our success is made possible due to your energy and efforts. Volunteer to:– Obtain the most benefit from your company’s

membership– Expand your network of contacts– Be acknowledged as an expert in the SAP

community– Be recognized within your company by

ASUG

Elections

Floor open for the following nominations:

-SIG Chair

-SIG Program Chair

SM or CS (are you confused)??:

SIG Name

Prior to 4.6: Service Management (SM)

Post 4.6: Customer Service (CS)

Proposed revised name:

CS (formerly SM) Customer Service formerly Service Management

PLM vs. CRM

Where does Customer Service/Service Management belong?

-Product Lifecycle Management (PLM)

Or

-Customer Relationship Management (CRM)

Where: After the Conference

Mark Your Calendars!

2003 ASUG Forum on PLMNovember 2-5, 2003Phoenix, Arizona

Call for Speakers available NOW!

Visit http://www.asug.com/events/asug2003/

for more information.

Initial SM Topics Suggestions for the Forum:

-Technical Objects/Master Data-Contracts -Warranties-CATS Interface -Time Confirmation-Reporting -Resource Related Billing-Configuration Management-Service Order/Notification Processing -Measurements and Counters-Service implementations using CRM

Need Your Input – tell us what you want!!!

When: Planning for the Forum

Call for Speakers

We need speakers for the Fall Forum!

This year – Entire conference fee comp’ed for speakers (previously 50% comp.)

When: Planning for the Forum

Question and Answer

Keep abreast of current changes at asug.com

For Group questions, contact

ASUG at groups@asug.com

or 312.321.5142

Thank you for attending!Please remember to complete and return your evaluation form following this session.

Session Code: 4010