the ins and outs of moving
DESCRIPTION
The Ins and Outs of Moving. What every consumer needs to know. [insert your company’s name here]. America is a mobile country. An estimated 37+ million Americans move every year The average American makes 11.7 moves in a lifetime Most moves are tied to a new job, a new residence or. - PowerPoint PPT PresentationTRANSCRIPT
What every consumer needs to know
[insert your company’s name here]
• An estimated 37+ million Americans move every
year
• The average American makes 11.7 moves in a
lifetime
• Most moves are tied to a new job, a new
residence or
a change in lifestyle (marriage, divorce,
retirement)
• Do-it-yourself costs add up quickly: truck rental, equipment rental (pads/dolly), boxes/tape/packing materials, fuel, your time and trouble, snacks for helpers, child care?
• You avoid unexpected problems: damage from lack of packing skills, personal injury, accidents with truck
Get at least three written estimates from movers which: • Are licensed by the federal government
(interstate)
• Are licensed by the state of California
(intrastate)
• Have a bricks-and-mortar location
• Are open to you visiting them
• Are members of the CMSA
• Have good consumer ratings (Better Business
Bureau,
Angie’s List, etc.)
What to avoid:
• Internet-only presence
• Unusually low-ball estimates
• Brokers (middlemen)
• “Firm” estimate offered on-line or by phone
• Minimum insurance offered as the only option
• Reluctance to provide answers/details
• Offer a written, in-home estimate• Don’t request a large up-front deposit• Provide full explanations of liability• Offer optional full-value coverage• Answer all your questions fully• Can provide references• Have a good reputation in your community
Local (intrastate) movers• Regulated by the California Public Utilities Commission
• Consumer information available at www.cpuc.ca.gov
Long-distance (interstate) movers• Regulated by the Federal Motor Carrier Safety
Administration, • Must publish rates (“tariff”), and offer more
comprehensive
an agency of the US Transportation Dept.
insurance and arbitration service
• Weight estimate jumps unexpectedly at time of move, even though you showed the mover such areas as attic, storage shed, etc.
• Delays in delivery
• Extensive loss or damage
• Household goods “held hostage” for more
money
• Must be members of the CMSA
• Must adhere to CMSA’s Code of
Ethics
• Must be licensed by the state of
California
• Promises to provide Calif.
consumers
honest, legal, and efficient service
• Interstate movers must provide you with copies of two FMCSA publications: “Your Rights and Responsibilities When You Move” and “Ready To Move.”
• Calif. Movers hired at least 3 days in advance must provide you with an "Important Notice About Your Move" document, and an "Important Information For Persons Moving Household Goods within California" booklet.
• Interstate movers must participate in an arbitration program to settle disputes (if not resolved by the carrier first).
• For interstate moves, consumers can file a complaint on-line at www.protectyourmove.gov or by calling (888) DOT-SAFT (368-7238).
• For intrastate moves, consumers should contact the CMSA at (800) 672-1415; or the Calif. Public Utilities Commission at (800) 366-4782 or www.cpuc.ca.gov.
Thank you!
For more information, please contact:
[insert your name, company and contact information here]