the intersection between team collaboration and transformation · the intersection between team...

The Intersection BetweenTeam Collaboration and Transformation

Bill Haskins

Sr. Analyst & Partner

May 16 2019

©Wainhouse Research (WR)

© 2019 Wainhouse Research. All rights reserved. 2

Agenda:

Discussion segmented into 4 primary

topics relevant to the shifting UC

market:

1. Team Collaboration – Terms defined, confusion unconfused

2. Barriers to Adoption – Mo’ features, mo’ problems

3. User Adoption Best Practices – As seen on TV (if you’re

watching the IT channel)

4. Use Cases Galore – Live reporting from the field

© 2019 Wainhouse Research. All rights reserved.

It is not the

strongest of the

species that

survives, nor the

most intelligent. It is

the one most

adaptable to

change.

- Charles Darwin


What are we talking about?

4

TEAM COLLABORATION



5

TEAM COLLABORATION



6

TEAM COLLABORATION



7

TEAM COLLABORATION



8

TEAM COLLABORATION


Team Collaboration – Defining Stuff

9



9

TCUC



9

Apps

TCUC



9

Apps

Directory TCUC



9

Apps

Directory

Presence

TCUC



9

Apps

Directory

Presence

Messaging

TCUC



9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

TCUC



9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

TCUC



9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

Persistence

TCUC



9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

Persistence

Integrations

TCUC



9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

Persistence

Integrations

Cloud 2.0

TCUC



9

Apps

Directory

Presence

Messaging

Audio/Video

Meetings

Team Management

Persistence

Integrations

Cloud 2.0

Hub

TCUC


Primary Barriers to TC Adoption

Enterprise Trust

ScopeMo’ mentum

Value Prop

Religion


Best Practices

Executive Alignment1

Business Vision2

Business Outcomes3

Partner Engagement4

Technology Roadmap6

Assessment7

Build It – Bottoms Up8

User Engagement5


Best Best Practices

Deploy a Standard

User CasesRelevant Training

Automation Firm Dates (Starts and

Stops)


Use Case 1 – Email: Support DL

IT Consulting – 3K users

500 Sales Engineers

Support Distribution List

200 Daily Emails

Scan inbox, review, respond, repeat – Time Suck

Created support team

+Technology Track sub-teams

Engineers monitor specific tech

tracks and @mentions

Email flow reduced from 200 a

day to 20. A month.


Use Case 2 – Transformed Meetings

Media Distribution, 8.5K Users

In-room meeting culture,

room sprinting common

Average mtg start time: 11amAverage mtg delay: 15 min

Team Collaboration as a

meeting platform

Focus on personal meetings –

Ad-hoc & scheduled

Average mtg start time: 9am

No delays

Conferencing minutes: -70%

Fragmented Platforms –

7 IM, 3 VC, 1 Events


Use Case 3 – Transformed Customer Engagement

Automotive, 130,000 Users

Pivot fatigue, slow delivery, security risk

Team Collaboration as a

workflow “bus”

Integrated everything – TC

platform central to internal,

partner, and customer comms

Improved time-to-deliver,

quote-to-cash, 67% VoIP

Bottom Line: $5B over 5 Yrs

Complex system islands –

mainframe, CRM, audio conferencing, email…

Ecosystem of internal and

external users deliver product


It is not the

strongest of the

species that

survives, nor the

most intelligent. It is

the one most

adaptable to

change.

- Charles Darwin


The quicker you let go

of old cheese, the

sooner you find new

cheese.

- Spencer Johnson


Dude, where’s my car?

- Ashton Kutcher


I like big ____ and I cannot lie…

- Sir Mixalot


I like big data and I cannot lie…

- Bill Haskins

Thank You!

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