THE LEADER AS A COACH

Presented byCassandra Blackwell

&Claudette Johnson

LEADERSHIP COACHINGOBJECTIVES

At the end of this workshop you will be able to:

Define Leadership CoachingIdentify the Contexts (Types) of Coaching

Recite the Leadership Coaching Goals

Leadership Coaching

Coaching is helping the person being coached work on issues or problems to build their own competence in recognizing and solving problems.

Aspects of CoachingPartnering: Partnering is a collaborative relationship

between two people. In this context the partnership exists for a stated purpose. You will partner and collaborate with the person you coach to work toward specific, agreed upon goals.

Creative Process: Coaching is not a process that can be broken down and systematized. It is a process that happens as a result of the coach’s skills, and the willingness, openness, and engagement on the part of the person being coached. The creative part is what happens as a result of those elements and the unique chemistry of the individuals in the coaching partnership.

Maximize Potential: Coaching is not just talk. It’s also not about fixing someone. It’s about bringing out the best in people and

helping them to see and bring out their unique set of talents and strengths.

Contexts of Coaching

Expert Coach - Coaching to Transfer Knowledge or Expertise

Mentor Coach - Coaching as a Mentor

Performance Coach - Coaching to Improve Performance

Career Coach - Coaching for Career Advancement

Coaching Engagement Process

Focuses on what the person being coached want and how to achieve it

Encourages and supports what is important to the person being coached

Assist the person being coached to be active in their learning

Assist the person being coached see new possibilities for action

Leadership Coaching Goals

Provide personalized attention in a one on one setting

Assist the person you coach to set and achieve the career goals important to them

Guide the person you coach to develop strategies for leveraging their strengths

Discuss changes with the person you coach to accomplish, acquire and achieve the things they most want

Leadership Coaching Goals

Assist the person you coach in charting a decisive career path

Focus on future opportunities and ways to improve

Assist the person you coach in identifying solutions, options and obstacles that might limit their success.

Assist the person you coach in creating a realistic, workable Action and Developmental Plan.

Coaching Action PlanSchedule your coaching sessions

Assist in defining goals at the beginning of each session

Assist in identifying accomplishments after each session

Co-design actions for the person you coach between sessions

Discuss insights recorded by the person you coach

Coaching FinaleDevelop questions for your final coaching

conversation

Provide the person you coach feedback

Encourage the person you coach to share his/her experiences

Encourage the person you coach to share what they accomplished

Situations Beyond the Scope of Coaching

Giving advice - When coaches give advice, they take away the person’s initiative to find their own answers and can lessen the person’s confidence.

Sympathizing - When a person makes an excuse and the coach sympathizes, the coach is encouraging the person to be helpless rather than resourceful. Coaches do not buy into a person’s story of helplessness.

Counseling a poor performer - If the person is failing in his or her job, the person you coach must be clear that changes to be made are not optional but required for the person to keep the job. Coaching is not counseling

Therapy - If a person has private issues, the coach may want to consider referring him or her to the Employee Assistance Program (EAP). Coaches are not skilled therapists. Rather, their role is to help the person develop skills and grow in the IRS.

KEY THINGS TO REMEMBERConfidentiality is key.

Confidentiality is the cornerstone of coaching. The person you coach must be free to discuss whatever personal or organizational issues they see as barriers to their success. Coaches will never be required to reveal the results of individual coaching sessions; however, we do encourage coaching participants to share their coaching progress with others if they believe that will be helpful.

KEY THINGS TO REMEMBERChange comes from within.

The primary focus of coaching will be to assist the person you coach to see for themselves where they need to improve and to develop their own personal, workable development plan. Although you as the coach will assist them to create an action and development plan, and will from time to time make suggestions for improvement, it is only when they internalize change that it will “stick.”

KEY THINGS TO REMEMBER

Real learning comes from real practice.

Skills are practiced and tested in a protected leadership coaching environment. To experience success or learn from failure the person you coach must seriously exercise thoughts, action, and deeds. You will ensure the person you coach, Action and Development Plan emphasizes actually doing something different as they try to stretch themselves.

KEY THINGS TO REMEMBERSuccessful coaching is a partnership.

You will be working with the person you coach, and your role in the relationship is as important as his or hers. You are not there to “tell them what to do,” rather, your role is to assist them to think through, and work through how to further their career, improve their performance, transfer knowledge, understand organizational politics and culture, provide access and visibility in the organization.

Your role in the partnership includes accomplishment of coaching goals. Realize that meeting your coaching goals demonstrates your personal dedication to performing as a leader.

Quotes to Ponder

“Coaching happens in the experience of being accepted, respected, and heard. Actual words matter less.” Julio Olalla

"One must learn by doing the thing. For though you think you know it, you have no certainty until you try." From: Sophocles (BC 495-406)

"A lot of people have gone further than they thought they could because someone else thought they could." From: Unknown

Quotes to Ponder

"I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable.“ From: John Russell, Managing Director, Harley Davidson Europe

"A coach is someone who allows you to see the hope inside yourself." From: Oprah Winfrey

THE LEADER AS A COACH

Presented byCassandra Blackwell & Claudette Johnson

QUESTIONS?