the leader's challenge: leading the technology imperative ...5 best practices for technology...
TRANSCRIPT
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1© 2017. All Rights Reserved.
www.openminds.com15 Lincoln Square, Gettysburg, Pennsylvania 17325
Phone: 717-334-1329 - Email: [email protected]
#OMTechnology
Tuesday, November 7, 2017 ⅼ 2:30pm – 3:45pm
Jim Gargiulo, Senior Associate, OPEN MINDS
John Falsetti, Director of IT, Maryville Academy
Dyan Roth, CEO & President, Inglis
David Speicher, CTO, Aspire Indiana
The Leader's Challenge: Leading The Technology Imperative In A Provider Organization
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2© 2017. All Rights Reserved.
I. Setting The Stage For Best Practices In Technology Strategy &
Planning
II. IT’s Role In Innovation At The Maryville Academy: John Falsetti,
Director of IT, Maryville Academy
III. Adaptive Technology At Inglis: Lea Frontino, VP, Information &
Adapted Technology, Inglis & Dyann Roth, CEO & President, Inglis
IV. Going All-In To The Cloud At Aspire-Indiana: David Spiecher, CTO,
Aspire-Indiana
V. Questions & Discussion
Agenda
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3© 2017. All Rights Reserved.
It is estimated that between 30-50% of EHR implementation projects fail.
According to a research report by health IT research firm KLAS, by 2016, almost 50% of large health care companies will replace their
current EHR.
The 2014 National EHR survey by MPI Group and Medical Economics noted that 70 percent of the survey participants described their EHR
investment as not worth the effort.
A study by KLAS reported that 19% of organizations complained of missing
functionality in their EMR.
Implementing Technology Is Hard Work
Most EMR projects, like any large-scale enterprise-wide projects, take years to deploy and stabilize and cost as high as 3-6% of a hospital’s operating budget.
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4© 2017. All Rights Reserved.
2017 EHR Survey Results - Adoption
Yes85%
No15% of human service organizations have
purchased an EHR
Fully implemented
73%
Partially implemented
23%
Not yet implemented4%
report their EHR is fully
implemented
Results based on a survey by OPEN MINDS of 397 respondents in August 2017
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5© 2017. All Rights Reserved.
2017 EHR Survey Results - Implementation
1-3
6%3-6
14%
6-9
24%
9-12
20%
12-15
9%
15-18
4%
18-24
11%
24+
12%
of organizations reported
implementation time was over 9
months, with reporting
implementation time of more
than 24 months
Results based on a survey by OPEN MINDS of 397 respondents in August 2017
EHR Implementation Time, In Months
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6© 2017. All Rights Reserved.
2017 EHR Survey Results – Reasons For Delay
Our Delays
25%
Vendor Delays
8%Both Our &
Vendor Delays34%
Other Initiatives &
Priorities21%
Functionality Not Equal To Need
12%
of delays were caused by
both vendor/client factors, only 8%
were caused by only the vendor, and
12% of delays were a result of
functionality.
Results based on a survey by OPEN MINDS of 397 respondents in August 2017
Reasons For EHR Implementation Delays
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IT’s Role In Innovation At The Maryville Academy
John Falsetti, Director of IT, Maryville Academy
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8© 2017. All Rights Reserved.
IT’s Role In Innovation
What level does a robust, solid day to day service bring I.T. to as a
business unit?
Strategic
inclusion
Leads to
Realized
Potential
which leads to…
Business
Innovation
It brings the unit up to ZERO
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9© 2017. All Rights Reserved.
The Zero line is the level of
service that is unconsciously
expected from a business unit.
Zero line
Business Alignment Ladder
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10© 2017. All Rights Reserved.
The Ladder’s Bottom Rungs
Mission & Advocacy
General US Social Service Trends & Policies
Specific Market & Industry
External Influences & Requirements
Internal Programs
Your Organization's Strategic Plan
IT Strategic Plan
Project Management
Business System Analysis
Data System Reporting
Database System Design
Voice / Data Infrastructure
Helpdesk & Internal Client Services
5
4
3
2
1
1
7
8
9
10
11
12
13
• Is unconsciouslyExpected.
• Has a commodity type value.
Zero Line (varies by agency)
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11© 2017. All Rights Reserved.
The Ladder’s Top Rungs
Mission & Advocacy
General US Social Service Trends & Policies
Specific Market & Industry
External Influences & Requirements
Internal Programs
Your Organization's Strategic Plan
IT Strategic Plan
Project Management
Business System Analysis
Data System Reporting
Database System Design
Voice / Data Infrastructure
Helpdesk & Internal Client Services
What Is Needed to bring business value.
2
3
4
5
6
1
1
2
3
4
5
6
7
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12© 2017. All Rights Reserved.
The Result
Mission & Advocacy
General US Social Service Trends & Policies
Specific Market & Industry
External Influences & Requirements
Internal Programs
Your Organization's Strategic Plan
IT Strategic Plan
Project Management
Business System Analysis
Data System Reporting
Database System Design
Voice / Data Infrastructure
Helpdesk & Internal Client Services
To Get Here
2
3
4
5
66
1
7
8
9
10
11
12
13
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13© 2017. All Rights Reserved.
Pre-Requisite To Assure That I.T. Has A Strategic Impact.
Don’t underestimate how the lower rungs
of the ladder support the higher rungs.
The culture continues to moves towards
conscious inclusion of I.T. at a strategic
level.
I.T. leadership needs to react to the
inclusion in a way that moves the
organization toward their strategic goals.
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Adaptive Technology At Inglis
Lea Frontino, VP, Information & Adapted Technology, Inglis
Dyann Roth, CEO & President, Inglis
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Inglis OverviewOPENMINDS
Nov. 7, 2017
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Our Mission
Since 1877, the Inglis Mission is to enable people with
disabilities, and those who care for them, to achieve their goals and live life to the fullest.
2
Our Vision
By 2020, we will be a recognized innovator in serving
people with physical disabilities, a national catalyst
for best practice diffusion and a high performing, financially self-sustaining organization.
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3
Inglis OverviewServes over 1,000 people daily throughout the Delaware Valley by offering:
Accessible, safe and affordable housing
Innovative Day Programming
Adapted Technology community programs and smart home technology support
Employment Services that train more than 200 people for employment opportunities
Cares for 240+ adults in Inglis House, a specialty nursing care facility that provides:
Long-term, residential care for adults with physical disabilities, including multiple sclerosis, cerebral palsy, spinal cord injury and stroke, among others. All residents are power wheelchair users.
Rehabilitative medical and nursing care
Physical, occupational and speech therapies
State of the art Adapted Technology Lab with daily workshops and in-room support
Selection of more than 120 social enrichment and therapeutic recreation programs
Partners with over 20 colleges and universities to train future healthcare professionals; collaborates with over 90 agencies to further aid those with disabilities
Markets a patented hands-free water bottle for wheelchair users called Drink-Aide® –sold both nationally and internationally
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4
Adapted Technology
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5
Leadership Challenges
External Drivers Pace of technology change - both organization-wide solutions and adapted tech solutions
Changing landscape for reimbursement and coordination of care/services
Managed Long Term Care / PA Community Health Choices July 2018
Demand for HIE and Electronic Health Record
Value-based payment models
Data Security / Cybersecurity
Cloud Migration
Internal Challenges High degree of change already in organization / change management
Limited people resources in IT and AT to support a broad / diverse customer base
Gaps in leader and staff technology competencies – business and clinical systems
Gaps in resident and consumer technology competencies and skills
IT and AT staff skill development
Time, capacity and motivation to learn
Time to research constantly new technologies
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Going All-In To The Cloud At Aspire-Indiana
David Spiecher, CTO, Aspire-Indiana
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Why Cloud?
Scalability
Security
Flexibility
Accountability
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Types Of Cloud
Just someone else’s server?
Lift and Shift legacy apps?
Natively Cloud (tabs and HTML5)?
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Disruption
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Then
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Now
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It Changed The Way We Work...
FROM emailing TO chat
FROM attaching TO sharing
FROM FINAL FINAL FINAL versions TO one source of truth
FROM phone calls TO face-to-face video
FROM endlessly organizing and hunting TO searching
FROM forgetting to save TO no need to save
FROM installing, running, and updating software TO the web
FROM my computer in my office TO any screen anywhere, anywhere at anytime
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Security & Data Loss Prevention
● No copies or downloading emails to known (or unknown) devices. IMAP,
POP, Exchange turned OFF
● Versions increase risk
● Always Up-to-date
● MultiFactor Authentication
● 700 Security Engineers and security by design at all layers
● End-to-end and algorithmic encryption
● MDM
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28© 2017. All Rights Reserved.
Best Practices For Technology Adoption
At the intersection of technology adoption and the stages of change is key
to understanding how to successfully introduce and sustain projects of
strategic importance
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29© 2017. All Rights Reserved.
5 Best Practices for Technology Adoption
Identify, activate
and promote your
early adopters
•Involve them early and
often, leverage their
enthusiasm, have them
advocate on behalf of
the project
Don’t replace the
process, support it
•Integrate technology so
that it augments and
improves work flows and
processes
Leverage the
community and
bring them
together
•Rally people around a
common cause, facilitate
communication and
peer support
Arts and Crafts
Sessions
• Encourage play in a
“sandbox”, point out
new features and
functions, invite people
to get “their feet wet
before cliff diving”
Don’t call it the
“New Way”
• Instead call it what it is,
a tool to help people do
their job better
and….don’t allow people
to be “too busy” to
improve and to make
adoption happen
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30© 2017. All Rights Reserved.
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Questions & Discussion
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