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““The Lebanese E-Government Experience”The Lebanese E-Government Experience”

Dr. Raymond KhouryDr. Raymond KhouryTechnical Cooperation Unit DirectorTechnical Cooperation Unit Director

Office of the Minister of State for Administrative ReformOffice of the Minister of State for Administrative Reform (OMSAR) (OMSAR), Lebanon, Lebanon

““E-Government Applications and their benefits to the citizens” ConferenceE-Government Applications and their benefits to the citizens” ConferenceSheraton CorSheraton Coral Beach Hotel, Beirut, Lebanonal Beach Hotel, Beirut, Lebanon

23 – 24 April 200223 – 24 April 2002

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E-Government enablers

What has been achieved towards an E-government status?

The road ahead

Evolution of Lebanese E-Government projects

The Lebanese E-Government Strategy

Implementation roll-out scenarios

Presentation OutlinePresentation Outline

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E-Government EnablersE-Government Enablers

Hard Infrastructure

Soft Infrastructure

Policies and Procedures

Telecommunications

Computer Networks

System Applications

Institutionalizing Reforms

ICT Laws and Regulations

ICT Policy and Standards Human Resources

Capacity Building Plans

An E-Society

E-GovernmentE-Government

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INSTITUTIONAL REFORMSINSTITUTIONAL REFORMS

ICT

AN

D A

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IN L

AW

SIC

T A

ND

AD

MIN

LA

WS

TR

AIN

ING

/ A

WA

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/ A

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E-Government Enablers E-Government Enablers (continued)(continued)

NETWORK INFRASTRUCTURENETWORK INFRASTRUCTURE

HARDWARE / OPERATING SYSTEMHARDWARE / OPERATING SYSTEM

HORIZONTALHORIZONTALAPPLICATIONSAPPLICATIONS

VERTICALVERTICALAPPLICATIONSAPPLICATIONS

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What has been achieved …What has been achieved …Hard InfrastructureHard Infrastructure

TelecommunicationsTelecommunications Modern cabling infrastructure throughout countryModern cabling infrastructure throughout country

Voice and ISDN services in placeVoice and ISDN services in place

Hundreds of servers (200+ from OMSAR projects) Hundreds of servers (200+ from OMSAR projects) and Thousands of computers and peripherals have and Thousands of computers and peripherals have been deployed (3000+ PCs from OMSAR alone).been deployed (3000+ PCs from OMSAR alone).

Phase I of OGERO national MAN infrastructure being Phase I of OGERO national MAN infrastructure being tested; Phase II and III already scopedtested; Phase II and III already scoped

Cellular operators ready to offer GPRSCellular operators ready to offer GPRS

Computer NetworksComputer Networks Most ministries and agencies have a Local Area Most ministries and agencies have a Local Area Network in place using latest standards and protocols Network in place using latest standards and protocols

Government approved plans for privatizing MPT to Government approved plans for privatizing MPT to create Liban Telecomcreate Liban Telecom

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Hard InfrastructureHard Infrastructure

System ApplicationsSystem Applications A number of vertical applications have been deployed A number of vertical applications have been deployed (MoF tax system, NAJM customs system. Cadastre land (MoF tax system, NAJM customs system. Cadastre land registration system, Port of Beirut DMS, National registration system, Port of Beirut DMS, National Archives indexing and optical storage system, Legal Archives indexing and optical storage system, Legal Decisions DMS, .. etc.)Decisions DMS, .. etc.)

Multitude of General Security applications developedMultitude of General Security applications developed

Some horizontal (cross agency) applications have Some horizontal (cross agency) applications have been developed (Information offices, been developed (Information offices, Budget System, Budget System, ..etc.). Others in the works include HR database for ..etc.). Others in the works include HR database for the civil service, personnel and financial systems for the civil service, personnel and financial systems for agencies, ..etc.agencies, ..etc.

Other vertical applications under development includeOther vertical applications under development includeCOOP medical benefits and compensation system, COOP medical benefits and compensation system, NSSF systems, Commercial Registration system, andNSSF systems, Commercial Registration system, andInsurance Control Commission system.Insurance Control Commission system.

NAJM 2 customs system expansion to cover all ports NAJM 2 customs system expansion to cover all ports of entry (5 locations); Port tracker system application of entry (5 locations); Port tracker system application to address cargo manifest for port of Beirut. to address cargo manifest for port of Beirut.

What has been achieved …What has been achieved …

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Policies and ProceduresPolicies and Procedures

Institutionalizing neededInstitutionalizing needed Removal of outdated technical controls and updating Removal of outdated technical controls and updating reformsreforms commercial code system commercial code system

Work on simplification of all government proceduresWork on simplification of all government procedures

Modernization of national tax systemModernization of national tax system

Work on new organizational structure of a number ofWork on new organizational structure of a number ofministries and autonomous agenciesministries and autonomous agencies

What has been achieved …What has been achieved …

New public sector tendering law drafted along with New public sector tendering law drafted along with implementation decreesimplementation decrees

Digital Signature law under review by special parliament Digital Signature law under review by special parliament committee and near enactment.committee and near enactment.

ICT laws and regulationsICT laws and regulations IPR and online banking laws passed in 1999IPR and online banking laws passed in 1999

Work underway for drafting certificate authentication, Work underway for drafting certificate authentication, privacy protection and other ICT lawsprivacy protection and other ICT laws

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Policies and ProceduresPolicies and Procedures

ICT Policy and StandardsICT Policy and Standards Policy and strategy document prepared in 1999Policy and strategy document prepared in 1999

Ministerial ICT committee appointed by Prime Ministerial ICT committee appointed by Prime Minister in early 2001 to handle national ICT matters Minister in early 2001 to handle national ICT matters with private-public sector partnershipswith private-public sector partnerships

Standards guidelines for ICT projects in the public Standards guidelines for ICT projects in the public sector under preparationsector under preparation

What has been achieved …What has been achieved …

Work underway to produce a national ICT business Work underway to produce a national ICT business plan in addition to an e-government strategy documentplan in addition to an e-government strategy document

Soft InfrastructureSoft Infrastructure

Human resourcesHuman resources Good number of civil servants trained on ICT products Good number of civil servants trained on ICT products (OMSAR has trained in access of 2500)(OMSAR has trained in access of 2500)

A sizeable number of civil servants have been trained A sizeable number of civil servants have been trained on administration of ICT solutions (some 150+ through on administration of ICT solutions (some 150+ through OMSAR projects)OMSAR projects)

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Soft InfrastructureSoft Infrastructure

Human resourcesHuman resources Assessments of ICT staff requirements for a number of Assessments of ICT staff requirements for a number of ministries and agencies have been made. ministries and agencies have been made.

Capacity building plansCapacity building plans With the support of the local industry continuous or in-With the support of the local industry continuous or in-service training plans are being achieved.service training plans are being achieved.

ICT events are also being attended on a constant basis ICT events are also being attended on a constant basis by key government staff to stay current with global by key government staff to stay current with global ICT developments.ICT developments.

Draft of new ICT cadre and salary scale for government Draft of new ICT cadre and salary scale for government at large currently under review. at large currently under review.

The new Institute for Public Administration to play a The new Institute for Public Administration to play a key role in in-service capacity building.key role in in-service capacity building.

An E-SocietyAn E-Society ICT awareness campaigns by the government are being ICT awareness campaigns by the government are being prepared as well as prepared as well as Multi-purpose community telecenters..

Private sector ICT awareness through radio and TV Private sector ICT awareness through radio and TV talk shows and organizing successful conference and talk shows and organizing successful conference and exhibitions such as Termium.exhibitions such as Termium.

What has been achieved …What has been achieved …

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The road ahead …The road ahead …

1.1. Current ICT achievements are mainly the result of grants and loans Current ICT achievements are mainly the result of grants and loans from international funding organizations (IFOs) i.e. fixed programs from international funding organizations (IFOs) i.e. fixed programs with pre-defined project components. Some government funds provided with pre-defined project components. Some government funds provided in-kind. A number of ICT projects fully funded by government.in-kind. A number of ICT projects fully funded by government.

2.2. A “situation” map on all e-government related achievements in the A “situation” map on all e-government related achievements in the government is being formulated government is being formulated (The National Government Map)(The National Government Map)

3.3. All government services forms and their procedures involving All government services forms and their procedures involving ministries and agencies (1600) have been consolidated and documented ministries and agencies (1600) have been consolidated and documented – the foundations of the ‘digital nervous system’ for the Lebanese E-– the foundations of the ‘digital nervous system’ for the Lebanese E-government. A ‘One-stop-shop’ point of information portal for these government. A ‘One-stop-shop’ point of information portal for these forms and procedures has been developed – forms and procedures has been developed – informs.gov.lbinforms.gov.lb..

4.4. With 2 & 3, a Government of Lebanon E-government Strategy and With 2 & 3, a Government of Lebanon E-government Strategy and implementation plan is being formulated to be presented to senior implementation plan is being formulated to be presented to senior officials as well as to IFOs to secure new funds to complete the officials as well as to IFOs to secure new funds to complete the implementation. Strategy and plan to cover local, national and implementation. Strategy and plan to cover local, national and international e-government requirements.international e-government requirements.

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The road ahead …The road ahead …

5.5. Initial implementation focus will be on revenue generating / cost Initial implementation focus will be on revenue generating / cost reducing applications such as bill collections, tourism services and e-reducing applications such as bill collections, tourism services and e-procurement applications. Percentage of increased revenues procurement applications. Percentage of increased revenues shouldshould be be earmarked for an e-government fund.earmarked for an e-government fund.

6.6. Cooperation with and technology transfer from international ICT Cooperation with and technology transfer from international ICT conglomerates and consulting firms will be key throughout the conglomerates and consulting firms will be key throughout the implementation process.implementation process.

7.7. Work is to continue on gradually building the optimal ICT cadre in the Work is to continue on gradually building the optimal ICT cadre in the government to be able to handle ICT usage and administration government to be able to handle ICT usage and administration requirements. requirements.

8.8. The general public, academia and business community will be involved The general public, academia and business community will be involved in the e-government implementation plan so as to reach an E-society in the e-government implementation plan so as to reach an E-society status in a timely manner. Expertise from Lebanese expatriates will status in a timely manner. Expertise from Lebanese expatriates will also be solicited.also be solicited.

9.9. Sharing knowledge and expertise with regional countries will also be Sharing knowledge and expertise with regional countries will also be key.key.

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Evolution of Lebanese E-Government ProjectsEvolution of Lebanese E-Government Projects

Donor-Guided Projects1994-00 Base

Beneficiary-Oriented Projects1998-04BackOffice

Citizen-Oriented Projects2002+FrontOffice

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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyStrategic Objectives:Strategic Objectives:

1.1. Dissemination of all public sector information that a citizen is entitled to Dissemination of all public sector information that a citizen is entitled to through various communication channels – the Internet, via hotlines, through various communication channels – the Internet, via hotlines, through government service centers, etc. through government service centers, etc.

2.2. Fulfillment of all public sector services for citizens online through any Fulfillment of all public sector services for citizens online through any government office or through the Internet regardless of the geographical government office or through the Internet regardless of the geographical location of this office or the residence of the citizen.location of this office or the residence of the citizen.

3.3. Reduction to a minimum the information and supporting documents Reduction to a minimum the information and supporting documents required of a citizen to fill out a public sector formality. No re-entry of the required of a citizen to fill out a public sector formality. No re-entry of the same information is to be required.same information is to be required.

4.4. Provision of a single point of notification for a citizen to use in informing Provision of a single point of notification for a citizen to use in informing the government of any change in personal or business information. the government of any change in personal or business information.

5.5. Realization of all government procurement processes online based on a Realization of all government procurement processes online based on a harmonized commercial coding schema to become a lead example for harmonized commercial coding schema to become a lead example for electronic commerce on the national level.electronic commerce on the national level.

6.6. Attainment of all intra-government information exchanges and Attainment of all intra-government information exchanges and communiqués online.communiqués online.

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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyKey Elements:Key Elements:

1.1. Capacity building and training for civil servants and society at large to Capacity building and training for civil servants and society at large to utilize and benefit from e-government offerings.utilize and benefit from e-government offerings.

2.2. Unification of data sources interconnected over a secure national and Unification of data sources interconnected over a secure national and global state-of-the-art communications infrastructure.global state-of-the-art communications infrastructure.

3.3. Setting standards for e-government applications covering effective Setting standards for e-government applications covering effective information dissemination and online services to the citizens as well as information dissemination and online services to the citizens as well as internal government applications for the civil servants.internal government applications for the civil servants.

4.4. Realization of a modern and durable e-government operations and Realization of a modern and durable e-government operations and management structure on a national and international basis.management structure on a national and international basis.

5.5. Enacting and institutionalizing an effective legal and regulatory Enacting and institutionalizing an effective legal and regulatory framework in support of all e-government applications.framework in support of all e-government applications.

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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyWork in Progress:Work in Progress:

1.1. Preparation of a high level plan with estimated costs for E-Government Preparation of a high level plan with estimated costs for E-Government roll-out over a period of 5 to 7 years.roll-out over a period of 5 to 7 years.

2.2. Formalization of a criteria for success based on associated risks for Formalization of a criteria for success based on associated risks for each planned E-Government project implementation.each planned E-Government project implementation.

3.3. Identification and discussions with potential partners and funding Identification and discussions with potential partners and funding sources for the fulfillment of the Lebanese E-Government program.sources for the fulfillment of the Lebanese E-Government program.

4.4. Collaborative discussions with the national private sector, academia Collaborative discussions with the national private sector, academia and NGOs to constantly enhance the E-Government program.and NGOs to constantly enhance the E-Government program.

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Implementation roll-out scenariosImplementation roll-out scenarios

Situation ISituation I Situation IISituation II Situation IIISituation III

- Sending inquiries- Sending inquiries

Email / Web Email / Web PresencePresence

- Transfer of files- Transfer of files

- Access to info- Access to info

- Pull / Push tech- Pull / Push tech

One WayOne WayCommunicationCommunication

- Announcements- Announcements

- Workflow-enabled- Workflow-enabled

Online Online ProcessingProcessing

Two WayTwo WayCommunicationCommunication

- Real-time filing- Real-time filing

- Live transactions- Live transactions

- Q&A and chat- Q&A and chat

- Specialized DSS- Specialized DSS

Electronic Electronic CommunitiesCommunities

Multi-directionalMulti-directionalCommunicationCommunication

- One-stop-shops / Portals- One-stop-shops / Portals

- E-procurement / Mktplaces- E-procurement / Mktplaces

- E-Commerce- E-Commerce

- HRMS, Financial Services- HRMS, Financial Services

- Intra-government DSS- Intra-government DSS

Ministry, Agency orMinistry, Agency orEmbassy specificEmbassy specific

Government-wideGovernment-wide

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Multi-purposeMulti-purpose C Community Telecenterommunity TelecenterFloor PlanFloor Plan

Bath Room

Bath Room

Kitchen

Community Function Hall

InformationOffice

InternetAccessRoom

Training Room

Server /SwitchRoom

5 00

01

200

3 80

02

500

2 50

0

5 00

05

000

5 00

0

15 0

00

3 5003 0003 500

10 000

2 200 3 600 2 200

8 000 2 000

10 000

2 50

02

500

2 50

02

500

5 00

05

000

5 00

0

15 0

00

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Multi-purposeMulti-purpose C Community Telecenterommunity Telecenter3D Perspective3D Perspective

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PUBLICAGENCIES

WaterAuthorities

Sports CityAgency

LebaneseUniversity

NationalMusic

Institute

Regie

Administra

tion

Railways andPublicTransportationAuthority

NationalInstitute for

Bank DepositInsurance

Port ofBeirut

AgriculturalScientific

Research Authority

Cooperative ofGovernmentEmployees

ExecutiveCouncilfor MajorProjects

Council for

Execution of

Major Projects

for the City of

Beirut

PublicHospitalsManagementAgency

OGERO

Exhibition ofPresident

RachidKarame

Central Fundfor Social

Affairs

PublicAgency ofHousing

NationalEmploymen

t Agency

NationalSocial

SecurityFund

Agency for theEstablishmentandManagement ofIndustrial Zones

Internal Fund

for Technical

and Vocational

Education

Oil Refineriesat Tripoli and

Zahrani

SmallMunicipalities

Large

Municipalities

Controlled by the

Court of Audit

Beirut

MUNICIPALITIES

Central Fund ofthe Displaced

People

Council ofDevelopment

andReconstruction

CentralBank

SPECIAL PURPOSEAGENCIES

Agency for theOrganization of

South-WestSuburb of Beirut

City(Elissar)

Public Agencyfor

EncouragingInvestment

NationalArchivingAgency

National Councilfor Scientific

Research

The HigherCommission

forRelief

Council of theSouth

The NationalThe NationalGovernmentGovernmentMapMap

Ministry ofInterior

andMunicipalities

Ministry of ForeignAffairs andImmigrants

Ministry ofNationalDefense

Ministry ofTelecommunications

Ministry ofInformation

Ministry ofIndustry

Ministry ofFinance +

National Lottery

Ministry ofCulture

Ministryof Labor

Ministry of

Social Affairs

Ministry of Youth and Sports

Ministry ofPublic Works

andTransportation

Ministryof

Justice

Ministry ofPublic Health

Ministry ofEnergy and

Water

Ministry ofAgricultrure

Ministry of Economyand Trade

Ministry ofEnvironment

CIVIL SERVICEMINISTRIES

Ministry of Nationaland

Higher Education

Ministry ofDisplaced

Ministry ofTourism

Ministry Of National

DefenseCENTRAL

Presidency ofthe Council of

Ministers

CentralDisciplinary

Board

CivilServiceBoard

CentralInspection

Commission Court ofAccounts

ConstitutionalAssembly

Presidencyof the

Republic

ReligiousJudiciary

OMSAR

TheParliament

BODIES

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The Internet…

www.informs.gov.lb

The Hotline…

1700

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Geographic Distribution of Ministries and Agencies

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Information Flow between Ministries and Agencies

Data Center

Data Center

Digital Nerve System

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Principle Pillars of the Lebanese e-government…

Digital Nerve System

National ID Smart Cards

DataCenter

DataCenter

DataCenter

Data Centers

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DataCenter

E-government Databases (G-to-C, G-to-B, and G-to-G

applications

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Principle application: National ID card with MRF containing the following information

• Civil records

• Medical information

• Social security and/or insurance

• Tax information

• Driver’s license

• Election card

• Others

National Smart Card with PKI and/or Biometrics