the map is not the territory
DESCRIPTION
Explaining the clash between operations and project using the 7 personal levelsTRANSCRIPT
“The map is not the territory”
clashes within the IT Enterprise
BARCAMP 2007 - December 1 - Great Minds Sync Alike
Introduction
• Independent Consultant
• Projects & operations
• Technical & Human Factor
• Try to get the FUN back in working
But now for something completely different
But now for something completely different
Does this look likean ordinary day
at work?
Is Operations blocking your
project?
Have you tried different tactics?
Your ‘battle’ never seems too stop?
Sometimes it works
But you keep having major problems
It’s just a matter of time!
Your Developers
Your Operations
But now for something completely different
But now for something completely different
Experiment 1
• I need 3 volunteers to leave the room
Mission
• Project: Sort my backpack
• Deadline: 1 minute
• No questions asked
• Same Mission
• Different results
Results
Example 2
• What do you see:
• Old or young Lady?
Example 3Project(Local)
Company(Global)
Example 3Project(Local)
Company(Global)
How does this relate to YOUR
organization?
Map versus Territory• Alfred Korzybski
• Every person has its own view/map on reality
• Every person =
• Developers
• Operations
• Managers
• Even Collegues
We Belgians are experts
What do we do now?
Neurological Levels
• Robert Dilts
• Neuro-Linguistic Programming
• A model for behavior, learning and communication
Neuro-Logical Levels
VisionIdentityValuesBeliefsSkills
BehaviorContext
✓What is my Intention?✓Who am I to be?✓What are my values?✓What are my beliefs?✓What am I capable of?✓What am I able to do?✓Where does it happen?
Corporate: Context
VisionIdentityValuesBeliefsSkills
BehaviorContext
“It’s not MY fault”•We need a new server•My boss is stupid•This place is a mess
Corporate: Behavior
VisionIdentityValuesBeliefsSkills
BehaviorContext
“I do something, but I don’t know why”•We always do it like this•Usually when I do this, it works•I just use it, i don’t know any details
Corporate: Skills
VisionIdentityValuesBeliefsSkills
BehaviorContext
“If I learn to do this better I will succeed”•certifications•trainings•people vs. technical
Corporate: Beliefs
VisionIdentityValuesBeliefsSkills
BehaviorContext
“I strongly believe that”•project success=on time•project success=on budget•project success=no bugs•other people are stupid•they will never change•it will never happen•there is nothing I can do
Corporate: Values
VisionIdentityValuesBeliefsSkills
BehaviorContext
“What do I value most”•functionality•stability•user friendly•technological coolness
Corporate: Identity
VisionIdentityValuesBeliefsSkills
BehaviorContext
We have multiple identities•family member•employee•coporate role
Different per identity•As a father I value ...•As a manager I value ...
Solving problems
VisionIdentityValuesBeliefsSkills
BehaviorContext
✓Solve problems at a higher level
✓Align actions at all levels
✓For technical peopleskills != identity
✓Good candidate != ∑ skill
So now you know
So play a different game now.
Enterprise Version
FeaturesManagers
DevelopersOperations
The Gameof the
Enterprise 2.0
Remember!“The Map is not the territory”
Enterprise VersionWho will rule the company?
Battlewith Operations
Sinknew Projects
Any Questions?
References
• http://en.wikipedia.org/wiki/Alfred_Korzybski
• http://en.wikipedia.org/wiki/Robert_Dilts
• http://en.wikipedia.org/wiki/Monty_Python_and_the_Holy_Grail
• http://www.nlp.be
• http://www.sos.be
Thank YOU!