AccessIN MOTION 2010 CalendarThe MBTA is striving to become the global benchmark for accessible public transportation—a system that issafe, dependable and inclusive, thereby expanding the transportation options available to all our customers,including those customers with disabilities.

The first stop for manytransit customers whouse MBTA Bus, Rail,Subway and Ferryservice is the new"Accessibility at the T"webpage atwww.mbta.com – thegateway to MBTAaccessible fixed-routeprograms and services.This new on-line servicecentralizes accessibility-related information inone convenientlocation, includingthings to know beforeyou go, elevator andescalator status reports,station accessibility,

reduced-fareCharlieCard programs,and more.

Watch for the "AccessGuide" – coming to theMBTA website in 2010 –an interactive resourcefeaturing hundreds oftransit tips designed toenhance your travelexperience.

New "One-Stop Shopping"

Webpage for MBTA Accessible

Programs and Services

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JANUARY 2010

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Martin Luther King, Jr.Day

New Year’s Day

World Braille* Day

* Louis Braille developed a form of writing that used raised dots to encode a message. The writing system,published in 1829, has become the most widely used form of writing for those who are blind.

Design and construction work isongoing at the MBTA to make thetransit system accessible to allcustomers. Major construction isunderway at Copley Station andwill begin at Science Park Stationthis year; while GovernmentCenter, Symphony, OrientHeights, and Wollaston areamong the stations in design for

accessibility improvements.

Blue Line customers willexperience an accessibility "first"in 2010 with the opening of anelevator between the inboundplatform and the street at StateStreet Station, a major milestonein a multi-year modernizationproject. In addition, the MBTAand its customers are benefitting

from a number of transit-orienteddevelopment projects, includinga major development planned forAssembly Square in Malden thatincludes a new, fully accessibleOrange Line subway station.

MBTA Subway Station Modernization Update

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FEBRUARY 2010

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Presidents’ Day

Lincoln’s Birthday

Washington’sBirthday

Valentine’s Day

• AMD/Low Vision Awareness Month

This year over 100 millioncustomers will board MBTA busesat one or more of 8,500 bus stopsto go to work, school, personal orbusiness appointments; or to visitfriends, bookstores, and otherleisure-time destinations; or toconnect to T Subway andCommuter Rail stations. T busesoperate on 191 different bus,bus/rapid transit and electrictrolley routes in 49 communities.

Customers will find: front-doorramps or rear-door lifts on each ofthe T's 1,000-plus buses; a publicaddress announcement system,which provides stop and othertravel information in text andaudio formats; accessible stoprequest buttons/strips; priorityseating; and a kneeler featurethat lowers the bus closer to thecurb. Another customer serviceenhancement are new bus

shelters, some with heat, that arebeing installed along a number ofkey bus routes throughout the system.

MBTA Bus and Bus/Rapid Transit Services –

All Accessible

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MARCH 2010

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Daylight Savings Time Begins St. Patrick’s Day First Day of Spring

• National Multiple Sclerosis Education andAwareness Month

• Brain Injury Awareness Month

• National Developmental Disabilities Awareness Month

PassoverPalm Sunday

On April 10, 2006 an eventoccurred in Boston that changedthe face, heart and soul of publictransportation. On that historicday the MBTA and the BostonCenter for Independent Living(BCIL) signed a landmarkSettlement Agreement:

“…based on a shared visionbetween plaintiffs and the MBTAto make the MBTA a model transitsystem accessible to all…with amutual commitment and desire tocomply not only with the letterbut also the spirit of theAmericans with Disabilities Act,with the complete understanding

that all people with disabilitiesmust have every opportunity tobe fully participating members ofour community, and thatfundamental to this opportunity isthe right and ability to use publictransportation in an equal,effective, and dignified manner.”

Celebrating the 4th Anniversary – MBTA/BCIL Settlement Agreement

Joanne Daniels-Finegold,named plaintiff

"It's time to celebrate! I usethe buses and trains almostevery day now and don'thave to worry about brokenlifts or elevators. We've madeso much progress working inpartnership over the pastfour years to improveaccessibility at the T. Let'sdetermine to keep movingforward together."

Rob Park, named plaintiff

"We started as adversaries,but look at us now…we'vecome so very far in our abilityto work together to solveproblems and get thingsdone. We are collaboratingwith the T to slowly changeits culture and orientationtoward disability issues andaccess. Although there's stillwork to do, we're goingdown the same road, usingthe same GPS!"

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APRIL 2010

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*Section 504 of the Rehabilitation Act of 1973, signed by HEW Secretary Joseph Califano on April 28, 1977

MBTA/BCIL Settlement Agreement Signed World Health Day

Good Friday

Easter Sunday

Administrative Professionals DayPatriot’s Day

Section 504*Signed 1977

Elevators, automated fareequipment, tactile warning stripsat platform edges, automatedpublic address equipment andportable bridgeplates to span thevehicle floor/platform gap aresome of the features nowavailable at accessible MBTA Red,Orange and Blue Line Subwaystations.

In addition, a number of initiativesare under way to improve or add

accessibility features including:station modernization projects;new and redundant elevators;upgraded audio and visual publicaddress systems; and a multi-phase, multi-year wayfindingimprovement project that willinclude new print/Braille/tactilestation ID signs, directional signs,system maps and tactile/Braillemaps depicting station layout.

MBTA Subway Station Improvements

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MAY 2010

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30 31Memorial Day

• National Stroke Awareness Month • National Arthritis Month• National Mental Health Month

Mother’s Day

With the warmer weather upon usit's time to consider a trip on theMBTA's Water Ferry service, whichruns between Boston andHingham, Boston and Quincy viaLogan Airport, and Boston and

Charlestown. All terminals, docks,and vessels are accessible topersons with disabilities. Forschedule and fare informationvisit www.mbta.com or call the T's

MBTA Water Ferry Services – All Accessible

Customer Support Services Center: 617-222-3200 1-800-392-6100 TTY 617-222-5146

...and prepare to set sail!

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JUNE 2010

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Flag Day Bunker Hill Day

Father’s Day

• National Aphasia Awareness Month • National Scleroderma Awareness Month

First Day of Summer

On July 26, 1990 the Americanswith Disabilities Act (ADA) wassigned into law after decades ofadvocacy by many thousands ofpeople who make up thedisability rights movement incities and towns across America.The ADA is considered the mostsignificant legislation forAmericans with disabilities everpassed; its purpose is: to prohibit

discrimination on the basis ofdisability in employment, stateand local government, publicaccommodations,telecommunications and publictransportation. Over 43 millionAmericans - with physical,intellectual, or psychiatricdisabilities that substantially limitdaily activities - are protectedunder the ADA civil rights law.

From low-floor buses, stationelevators and ramps to vehicleand station public address-variable messaging systems,detectable platform warningedges, and an accessibleautomatic fare collection system;today thousands of MBTAcustomers are experiencing apublic transportation system thathas been shaped by the ADA.

20th Anniversary – Americans with Disabilities Act (ADA) 1990 - 2010

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JULY 2010

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25 26 27 28 29 30 31Americans withDisabilities ActSigned 1990

IndependenceDay

Parking in a bus stop is fine.A $100 fine, that is.

It is illegal to park in a bus stop.

Boarding and exiting the bus atthe curb is becoming easier dueto several initiatives underway toeliminate vehicles parked illegallyat MBTA bus stops:

• Increased enforcement of theBus Stop Law by T police; fivetimes as many tickets wereissued by T officers for illegallyparking in a bus stop in 2009 vs.2008 (approximately 1,500 vs.300)

• An ongoing replacement of allMBTA bus stop signs, with newsigns that include the statement:"$100 fine for parking in a busstop"

• A pilot program to make the busstops more conspicuous bypainting the pavement and curbat key bus stops with acontrasting color

• Electronic reporting of problembus stops by Bus Operators viaon-board "Transit Master"

• Ongoing customer efforts tomonitor and report bus stopviolators to local lawenforcement officials

MBTA Bus Stops –

Improving Customer Access

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AUGUST 2010

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* The Architectural Barriers Act (ABA) of 1968; (42 U.S.C. 4151 et seq.)

First Day of Ramadan

ABA* Passes1968

Help the MBTA Improve and Expand Accessible Programs and Services –

Join the Access Advisory Committee to the MBTA (AACT)

AACT is an all-volunteercommittee that advises the MBTAon transit accessibility. Itsmembership includes people withdisabilities, seniors, andrepresentatives of human serviceagencies. AACT activelyparticipates in the planning andassessment of transportation

services, including the selectionand evaluation of vehicles,equipment and services, as well as the review of stationdesign plans.

To find out more about AACT andits monthly meetings at the StateTransportation Building:

Visit: www.bostonmpo.orgSelect AACT under "About Us" inthe left column

Write: AACT@ctps.org

Call: 617-973-7507 TTY 617-973-7089

Fax: 617-973-8855

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SEPTEMBER 2010

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Labor Day

Grandparents’ Day

Rosh Hashanah

First Day of Autumn

Yom Kippur

• Sept. 20–26 Deaf Awareness Week (DAW), incommemoration of the first World Congress of theDeaf held in 1951

* U.S. Access Board was created when theRehabilitation Act of 1973 was enacted (Public Law93-112), September 26, 1973

U.S. Access Board*1973

To increase the public's awarenessof the contributions and skills ofAmerican workers withdisabilities, the U.S. Congress hasdesignated October as NationalDisability Employment AwarenessMonth.

Each October the MBTA and otherMassDOT (MassachusettsDepartment of Transportation)divisions partner together tocelebrate disability awareness inthe workplace with an event heldat the State TransportationBuilding. With its initiative "The

Commonwealth: Working to be a Model Employer," theadministration of Governor Deval L. Patrick has made thedevelopment of a diverse andinclusive workforce one of its top priorities.

Celebrating Disability Employment Awareness Month

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OCTOBER 2010

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Columbus Day

• National Brain Injury Awareness Month• National Breast Cancer Awareness Month

• National Disability Employment Awareness Month• National Down Syndrome Awareness Month

Halloween

White Cane Day

Currently 30 Green Line stationsare accessible via elevators,ramps, bridgeplates and/ormobile lifts. Last year elevatorsopened at Arlington andKenmore Stations; in 2010 fouradditional stations are in designor construction for accessimprovements. Other accessfeatures include tactile warningstrips, mini-high level platforms,

and improved signage andlighting.

Both high- and low-level light railvehicles (often called "trolleys")travel on the Green Line. Alltrolleys have priority seating, adesignated area for customersusing wheeled mobility, and dualmode public address/visualmessaging systems. Low-floortrolleys have on-board

bridgeplates, while the station-based mini-high level platformsor mobile lifts are used foraccessible boarding and exitingon high-floor trolleys.

For Green Line accessibility status,visit www.mbta.com or call the T's Customer Support ServicesCenter: 617-222-3200

1-800-392-6100 TTY 617-222-5146.

The Green Line – the Nation's Oldest Subway System – Is Getting

a Makeover

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NOVEMBER 2010

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Veteran’s Day

Thanksgiving Day

Daylight Savings Time Ends

• Alzheimer’s Disease Month• American Diabetes Month

• National Epilepsy Awareness Month

Need to plan an accessible trip?Have a question or concern aboutan elevator? Want to report avehicle illegally parked in a busstop? The MBTA's CustomerSupport Services Center is here to help.

This busy customer supportnetwork processes about 60,000phone calls per month: 90% fortrip planning and 10% forcustomer communications,including comments, suggestions,questions, complaints andcommendations – all of which areentered into one centralizeddatabase and transmitted to theappropriate MBTA department forinvestigation and response.

Customer service representatives

will be happy to assist youMonday – Friday from 6:30 am to 8:00 pm, and on weekends and holidays 7:30 am to 6:00 pm;or you may fill out a CustomerComment form online at anytime.

Telephone:

617-222-3200

1-800-392-6100

TTY 617-222-5146

Website:

www.mbta.com

1. Select Customer Support

2. Select Customer Comment

The MBTA Customer

Support Services

Center

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DECEMBER 2010

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26 27 28 29 30 31Christmas Day

Pearl Harbor Day

First Day ofHanukkah

First Day of Winter

Kwanzaa Begins

General Information

The MBTA has a reduced fareprogram for customers withdisabilities and seniors. Eligiblecustomers can ride MBTA Buses,Trains, Subway and Water Ferriesfor 50% or more off the regularfull fare. The main reduced fareprogram office is located at BackBay Station, and a satellite office islocated at Downtown CrossingStation. Office hours: Monday -Friday, 8:30 am - 5:00 pm (closed holidays). For more information:

617-222-3200 1-800-392-6100 TTY 617-222-5146

TAP CharlieCard/Persons with Disabilities

Persons with disabilities may be

eligible for a TransportationAccess Pass (TAP) CharlieCard.(Medicare Card holders areautomatically eligible.) To obtaina TAP CharlieCard application, goto www.mbta.com and select“Riding the T”, go to "Accessibilityat the T" and then "Department ofSystem-Wide Accessibility." Youcan also drop by the office orrequest an application by phone.

Blind Access CharlieCard/Persons who are Blind/Visually Impaired

A Massachusetts Commission for

the Blind ID or proof of blindnessis required to obtain an MBTABlind Access CharlieCard. Cardholders ride all MBTA services forfree; if accompanied by a guide,free travel extends to the guide as well.

Senior CharlieCard/Persons 65+

Seniors (65+) can simply showproof of age to obtain a reducedfare MBTA Senior CharlieCardfrom the Back Bay or DowntownCrossing offices.

MBTA Reduced Fare CharlieCard Program

Department of System-Wide Accessibility (SWA)

JaneSmith

Commonwealth of Massachusetts

S - 11234567890 Expires: 05/01/2012Do not punch holes in this card. Subject to applicable rules and conditions of use.

Senior ID

CarlFriedman

Commonwealth of Massachusetts

S - 11234567890 Expires: 05/01/2012Do not punch holes in this card. Subject to applicable rules and conditions of use.

Blind Access Card

AlexJohnson

Commonwealth of Massachusetts

S - 11234567890 Expires: 05/01/2012Do not punch holes in this card. Subject to applicable rules and conditions of use.

Transportation Access Pass

General Information

In order to use your TAP or SeniorCharlieCard at the fare gate orfare box, you must add cash valueor a monthly Senior/TAP Link Pass.Customers who store a pass ontheir card have unlimited accessto all subway and local busservices for the calendar monthpurchased. The appropriatereduced fare is automaticallydeducted each time you use yourcard. Bus-to-bus and bus-to-subway transfers are automatic aswell.

At the Fare Vending Machine(FVM) and Fare Gate

At MBTA stations and major bushubs, add cash value or a monthlypass to your card at a fare vendingmachine. (You may also addvalue or a monthly pass at localretailers displaying the "Charlie"

logo.) Place your card on theblack card reader with the smallgreen light; press either "addvalue" or "purchase pass" andfollow the payment instructionson the screen; place your card onthe reader again to complete thetransaction. Proceed to the faregate and place your card on theblack card reader to enter.

At the Farebox

At the bus farebox, simply pressthe white button; place your cardon the reader, and insert money.Press the white button again tocomplete the transaction and

place your card on the reader topay your fare.

At www.mbta.com via a"MyCharlie Account"

Now you can add value to yourMBTA Senior or TAP CharlieCardwith an on-line MyCharlieAccount. You can set upautomatic monthly pass or storedvalue purchases for travel on localbus and subway, and get "NoWorries Protection" in case yourcard is lost, damaged or stolen.For more information, contactcustserv@charliecard.com.

Using Your Reduced Fare CharlieCard:

Massachusetts Department ofTransportation (MassDOT)

A new era in the Commonwealthhas begun with the formation ofthe Massachusetts Department ofTransportation (MassDOT),established in November 2009

as part of the MassachusettsTransportation Reform Law.MassDOT is committed tointegrating the Commonwealth'stransportation systems into onetransportation agency that servesall citizens, including persons withdisabilities and seniors, in anefficient, affordable and respectfulmanner.

MassDOT Secretary and CEOJeffrey B. Mullan:

"Going forward we will operate asone transportation agency withone mission: to provide a safe,

reliable and efficienttransportation network for thecitizens of the Commonwealth,with a focus on customer service."

For more information check outthe new MassDOT website atwww.mass.gov/massdot. Thenew site provides information andlinks for all transportationagencies, including the MBTA, inone convenient location.

A New Era in Transportation Begins…