the nbn broadband access network and scams awareness · •landline phones and landline internet...

nbn-Confidential: Commercial This document is provided for information purposes only. The contents, including any views expressed by nbn are indicative only and subject to change. This document is subject to the information classification set out on each page. If no information classification has been included, this document must be treated as ‘nbn-Confidential: Commercial’ and must not be disclosed other than with the consent of nbn. The recipient (including third parties) must make and rely on their own inquiries as to the currency, accuracy and completeness of the information contained herein and must not use this document other than with the consent of nbn. © 2019 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741

The nbntm broadband access network and scams awareness Hurstville Seniors Computer Club 24 April 2019

© 2019 nbn co ltd

What we will cover today

• What is the nbn?

• Differentiation between NBN Co and retail service providers

• Hurstville and surrounds – the story so far

• Landline phone service

• Medical alarms

• Power outages

• Getting the message out

• Scams awareness

• nbn and current scams 2 nbn-Confidential: Commercial

© 2019 nbn co ltd

What is the nbn?

3 nbn-Confidential: Commercial

NBN Co

Government business enterprise

Design, build and operate a wholesale, open access phone and internet network

Federal government and regulators

Shareholder Ministers

Federal Departments Government regulators

Phone & internet retailers

Telephone and/or internet service providers –

often called Retail Service Providers or RSPs

NBN Co delivery partners

Contractors and sub-contractors employed to design, survey, inspect, construct, connect and operate the nbn™ broadband access network

© 2019 nbn co ltd

What technology makes up the nbntm broadband access network


Fixed line nbn™ network

Fixed wireless nbn™ network

SkyMuster satellite nbn™ network

© 2019 nbn co ltd

Some key points


• What is the fixed line network replacing?

• Landline phones and landline internet

• Services potentially impacted by the fixed line network

• Medical alarms, monitored security alarms, fire and lift communications

• Landline phone and internet services will be replaced by services over the nbn™ broadband access network ~18 months after an area is declared ‘ready for service’

• Connecting to the nbn™ broadband access network is not automatic

• Residents need to contact their phone or internet provider to make the switch

© 2019 nbn co ltd 6 nbn-Confidential: Commercial

Responsible for:

• Providing your internet and phone services

• Installation and post connection support

• Network capacity and the speed you experience

• Faults, maintenance and outages in relation to service provider’s network

• The quality of your modem

Contact your service provider for plans, pricing and services over the nbnTM access network.

Choose carefully as they’re responsible for a number of elements of the

network that will affect your internet experience.

Your phone or internet service provider

Responsible for:

• Building the nbnTM broadband access network

• Faults, maintenance and outages in relation to the nbnTM broadband access network

• Wholesale speeds delivered to your premises via your retail service provider (depending on the technology)

NBN Co - wholesaler

© 2019 nbn co ltd

Hurstville District – the rollout so far…


Service available Build commenced

© 2019 nbn co ltd

• Most medical alarms are connected to your phone line

• You will need to contact your device provider to find out if your medical alarm will work over the nbntm broadband access network

• Contact NBN Co to register your medical alarm

Medical alarms over the nbntm broadband access network


© 2019 nbn co ltd

Phone service only over the nbntm broadband access network


Q. Do I still need to switch even if I only use landline phone?

A. Yes. Landline phone or voice services are part of the

telecommunications services that are available over the

nbn™ broadband access network. To keep your services

active, you’ll either need to switch or speak to a phone and

internet provider about other options.

Q. Can I keep my home phone number if I switch?

A. Yes, if you switch before the existing network is

disconnected. Ask your current phone provider if they can

transfer your number when you order your plan

© 2019 nbn co ltd

Power outages and the nbntm broadband access network


• Devices connected to the nbn™ broadband access network will not work during a power outage.

• Consider having an alternative form of communication handy, such as a charged mobile phone.

• If you have a safety critical device, speak to your device provider or service provider about alternative solutions.

• Electronic equipment connected to the nbn™ access network may need its own separate battery backup to work in a power outage system (such as a UPS).

© 2019 nbn co ltd

Direct communications from NBN Co


© 2019 nbn co ltd

NBN Co website resources


© 2019 nbn co ltd

What you need to know

NBN Co will never make unsolicited calls or door

knock to sell broadband services.

There are times when NBN Co may contact you

directly as part of the network rollout, but never to

request payment.

NBN Co may make calls to individuals registered on

our Medical Alarm or Fire and Lift registers but will

never request payment or bank account details

during these calls.

Verify who you are talking to

and do not give your personal

details or bank account details

to an unsolicited caller.

Protect yourself from scams


© 2019 nbn co ltd

Immediately

• Contact your bank or financial institution immediately

• Report the matter to your local police

• If you have provided remote access to your computer or financial information to a scammer, contact IDCARE on 1300 432 273


To help protect others

• You could also report your issue to the

Australian Cybercrime Online Reporting

Network (ACORN)

• To protect others, report scams to the

Australian Competition & Consumer

Commission (ACCC) via SCAMwatch

Have you provided details to a scammer?

© 2019 nbn co ltd

Tips to keep you safe


1. Do not share your bank or personal details with an unsolicited caller or with those who door

knock

2. If you’re in doubt, ask for their details, hang up and call your retail service provider to check if

they’re legitimate

3. nbn™ approved technicians and workers carry enAble™ identification cards

4. nbn does not call you with automated assistance to advise you will be disconnected – we

suggest you hang up the phone

5. Never give an unsolicited caller remote access to your computer via the installation of

programs such as Team Viewer

6. nbn is a ‘wholesaler’ – you will need to purchase an nbn™ powered plan through a phone or

internet provider

nbn-Confidential: Commercial This document is provided for information purposes only. The contents, including any views expressed by nbn are indicative only and subject to change. This document is subject to the information classification set out on each page. If no information classification has been included, this document must be treated as ‘nbn-Confidential: Commercial’ and must not be disclosed other than with the consent of nbn. The recipient (including third parties) must make and rely on their own inquiries as to the currency, accuracy and completeness of the information contained herein and must not use this document other than with the consent of nbn. © 2019 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741

the nbn broadband access network and scams awareness · •landline phones and landline internet...

Documents