“the new star in cti development”
DESCRIPTION
SuperNOVAE IQ II IQ-NET Gateway a member of the NovaSUITE family of Products by Cerecom Systems, Inc. “The New Star in CTI Development”. C. E. R. E. C. O. M. SuperNOVAE IQ II IQ-NET Gateway by Cerecom Systems, Inc. An integrated enterprise call center - PowerPoint PPT PresentationTRANSCRIPT
04/19/23
SuperNOVAE IQ II
IQ-NET Gatewaya member of the NovaSUITE family of Products by
Cerecom Systems, Inc.
SuperNOVAE IQ II
IQ-NET Gatewaya member of the NovaSUITE family of Products by
Cerecom Systems, Inc.
““The New Star in The New Star in CTI Development”CTI Development”““The New Star in The New Star in CTI Development”CTI Development”
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04/19/23
SuperNOVAE IQ IIIQ-NET Gateway
by Cerecom Systems, Inc
SuperNOVAE IQ IIIQ-NET Gateway
by Cerecom Systems, Inc
An integrated enterprise call centerAn integrated enterprise call centersolution reducing fatigue and error solution reducing fatigue and error rate while improving overall service.rate while improving overall service.
An integrated enterprise call centerAn integrated enterprise call centersolution reducing fatigue and error solution reducing fatigue and error rate while improving overall service.rate while improving overall service.
04/19/23
SuperNOVAE IQ II IQ-NET Operation
SuperNOVAE IQ II IQ-NET Operation
LAN
Telrad ACD
Customer DatabaseApplync Card Phone
A call rings into the ACD
SuperNOVAE IQ II receives through the
AppLync card the DID#, CallerID, Route Plan,
and Group information
IQ-NET updateswith new
in-queue data
The call is routed to an agent once one
becomes available
When the agent answers the call IQ-NET sends to
customer program DID, CallID, Route, Group, or Agent info
Customer database sendsScreen pop to agent
04/19/23
IQ-NET Gateway HighlightsIQ-NET Gateway Highlights
Low-cost solution for tight enterprise integration
Keeps agents aware of calls in queue without having to look away from their work area
A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price
Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access
Different call types can interface to different enterprise solutions (call based or computer based).
Cerecom can provide on-site integration and training, insuring a successful launch
Low-cost solution for tight enterprise integration
Keeps agents aware of calls in queue without having to look away from their work area
A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price
Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access
Different call types can interface to different enterprise solutions (call based or computer based).
Cerecom can provide on-site integration and training, insuring a successful launch
04/19/23
To receive your To receive your
complimentary interactive complimentary interactive
demonstration kit, contact demonstration kit, contact
Cerecom Systems, Inc. @ Cerecom Systems, Inc. @
(972) 964-8786, ext. 103(972) 964-8786, ext. 103
To receive your To receive your
complimentary interactive complimentary interactive
demonstration kit, contact demonstration kit, contact
Cerecom Systems, Inc. @ Cerecom Systems, Inc. @
(972) 964-8786, ext. 103(972) 964-8786, ext. 103