the physics of cultural transformation, joe tye webinar for aha health forum, 6 12-12
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PowerPoint presentation used by Values Coach CEO Joe Tye to support webinar for AHA Health Forum.TRANSCRIPT
The Physics of
Cultural Transformation
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www.ValuesCoachInc.com
“The way that we pose our
questions often illusorily
limits our responses… The
way we think our thoughts
illusorily limits us to a
perspective of either/or.”Gary Zukav: The Dancing Wu Li Masters
“Whatever we call reality, it
is revealed to us only
through an active
construction in which we
participate.”Ilya Prigogine and Isabelle Stengers: Order Out of Chaos
Outline of what we’ll cover
today:
1. The “Invisible Architecture™ of your organization
2. 12 laws of physics – the good, the bad, and the beautiful
3. 12 key lessons for cultural transformation
7
“The things that can be
counted don’t always
count and the things
that count can’t always
be counted.”
- Albert Einstein
In fact, because of the
Heisenberg Uncertainty
Principle, the very act of
trying to measure
something will have an
impact on that thing.
Unseen realities
What you can’t see
often matters most
A deeper level of consciousness
where apparent reality
stretches out a tentative finger
and touches the real thing.
www.Healing-Story.com
Invisible
Architectur
e“Invisible Architecture” is a trademark of Values Coach Inc.
The blueprint behind
the blueprint™
Invisible architecture
is to the soul of your
organization what
physical architecture
is to its body.
3 stages
Core Values are
the Foundation
Core values
define what
you stand for
and what you
won’t
stand for
“Committable core values
that are truly integrated into
a company’s operations can
align an entire organization
and serve as a guide for
employees to make their own
decisions.”
Tony Hsieh: Delivering Happiness: A
Path to Profits, Passion, and Purpose
Are your hospital’s
values just words, no
more than a plaque on
the wall?
Worse yet, are they just
plain… Boring?
TMC Values … Honor Tradition, Nourish
Dreams
Corporate culture is
the superstructure
Culture is to the
organization what
personality and
character are to the
individual.
“Culture influences how
we deliver care, how we
interrelate with our
colleagues, and how
we treat our patients.”
Laws of physics are morally neutral;
gravity doesn’t care if you are a
good person or a bad person
Culture is morally neutral; Enron
had a very powerful culture – but it
was a fatally-flawed culture which
brought down the entire company!
Emotional attitude
is the interior décor
Emotional attitude is
defined by what you
expect and what you
tolerate…
And over time what
you tolerate will
dominate what you
say you expect.
12 Laws of Physics
and How they Relate
to Culture Change
in Organizations
The Shoulders of
Giants
The Good
The Bad
The Beautiful
The Good
Law #1
Nature abhors a vacuum
Every organization –
defined as three or
more people sharing
a common space –
will have a culture.
The only question is whether
that culture is allowed to
evolve haphazardly without
thought or plan, or in
accordance with a “cultural
blueprint” that defines its
key elements and priorities.
“Consciously choosing a
business personality, or way of
being, is one of the most
important decisions a business
founder or leader can make
[and] is a critical part of the
strategic planning process
[though often neglected].”
Dianne Crampton: Tigers Among Us
Culture eats
strategy for lunch!
Your hospital
has a strategic
plan – but do
you have a
culture plan?
Shawneen Buckley at St. Francis Hospital and Health Center of Poughkeepsie, New York
Law #2
Relativity & non-locality
“A quantum particle
doesn’t exist in one
condition or another,
but in all of its possible
conditions at once.”- Niels Bohr
What you see depends
upon where you look
(and you tend to see
what you look for)
Nonlocality infers instantaneous
influence of a cause on creating
an effect over a distance,
whether that distance is from
one end of the galaxy to the
other or from one side of your
brain to the other.
A single act at one
location can have a
profound impact
somewhere
(everywhere) else in the
organization.
Anyone can influence
the culture of an
organization even if he
or she does not have an
official role in that
capacity.
“The further we penetrate
[into modern physics] the more
we shall… see the world as a
system of inseparable,
interacting, and ever-moving
components, with man as an
integral part of this system.”Fritjof Capra: The Tao of Physics
“Lean [process systems
redesign] helps break down
barriers between disconnected
department ‘silos,’ allowing
different hospital departments
to better work together for the
benefit of patients.”Mark Graban: Lean Hospitals
Law #3
Big bangs and quantum leaps
59
Organizational quantum
leaps often begin with
personal quantum leaps.
Let me share an
example…
60A real “Sarah Rutledge” story
Scripting the speech we
give to ourselves
Law #4
Gravity
67
“People who are clearest
about their personal
vision and values are
significantly more
committed to their
organizations.”James Kouzes and Barry Posner: A Leader's
Legacy
Source: Roger Herman, et al: Impending Crisis: Too Many Jobs, Too Few People (page 139)
RecruitingandRetentio
n
… is not just one word!
69
Honey & Glue
You recruit with the
“honey” of left-brain
features such as pay and
benefits… 71
You retain with the
“glue” of right-brain
qualities reflected in
values, culture, and
attitude.
72
Law #5
Energy, impetus, and momentum
In physics, power equals work done divided by time required to do the work:
P = W/TIn other words, power is productivity!
And the source of this
power is energy
“Because power is energy, it
needs to flow through
organizations… We would
do well to ponder the
realization that love is the
most potent source of
power.”Margaret Wheatley: Leadership and the New Science
What do you call a car with no spark
plugs?
Transforming potential energy into kinetic energy
My Nobel Prize for Physics*
* Awarded in the year 2016
88
Momentum is mass times
velocity…
How many people are
committed and how
fast are they moving?
90
“Momentum is the
leader’s best
friend.”John Maxwell: The 21 Irrefutable Laws of Leadership
The most successful
companies are not just
companies…
How to start a movement
93
www.TheFlorenceChallenge.com
Law #6
Critical mass and escape velocity
Nature grows
exponentially
Including human nature!
One of the most profound
cultural revolutions in the
history of the world
occurred as a result of a
critical mass of people
making a stand…
100
Escape velocity
You need enough people
who are moving fast
enough to help the
hospital escape
negativity, pessimism,
cynicism, and inertia.
The Bad
Law #7
Friction
Friction keeps culture static
107
Newton’s Third Law
Every change effort will
provoke resistance –
and the bigger the
change, the more
entrenched the
resistance.
Law #9
Entropy
The greatest source
of entropy within the
organization is toxic
emotional negativity
(TEN).
Everything’s amazing and nobody’s happy
Click here to play the You Tube video
111
Creating a more
positive workplace
culture begins with
increasing people’s
intolerance for toxic
emotional negativity.
112
“One toxically negative
person can drag down
morale and productivity
of an entire work
unit.”
113
“It is a leadership
responsibility to create a
workplace environment
where toxic emotional
negativity is not
tolerated.”
117
Law #9
Stochastic interference
121
It can happen randomly!
Equilibrium is a state
of zero acceleration –
where every force is
cancelled out by
another…
Stagnancy
“Disequilibrium is the
necessary condition for
a system’s growth.”Margaret Wheatley: Leadership and the New Science
The Paradox of Chaos:
Organizations unwilling
to accept some short-
term chaos become
brittle and more likely to
succumb to massive long-
term chaos
Chaos is beautiful seen from a distance…
But it’s hard to see the beauty when you are in the midst of it!
“You will take risks, and you will
have failures. But it’s what
happens afterward that is
defining. A failure often does not
have to be a failure at all... It’s
about mastery of rescue.”Atul Gawande: “Failure and Rescue”
in The New Yorker, June 4, 2012
Thanks to Andy Kresha, Director of HR - Fremont Area Medical
Center
“Brick walls are not
there to stop you, they
are there to make you
prove how much you
want something.”
Randy Pausch: The Last Lecture
Are people afraid
of change?
Law #10
Unidirectionality
You cannot undo
cultural change
The Beautiful
Law #11
Elegance and serendipity
Do you have to start with the
right people on the bus?
You can’t always
choose who you
have on the bus!
You can’t just
throw all the
“wrong” people off
the bus!
No matter who’s
on the bus, there
are going to be
disagreements
Sometimes having
the “wrong”
people on the bus
can result in
beautiful things
You can create a bus that
everyone wants to ride
Building a culture of
ownership on a foundation of
values!
Law #12
Mystery
“To understand man’s significance, I say,
you must first accept his insignificance.
Only then could you focus him into
importance against his stupendous,
unshruggable background…
Colin Fletcher: The Man Who Walked Through Time
“And now, accepting this vision utterly,
accepting it without fear and with joy, I
had, for the time being at least, found
all I needed.”
Colin Fletcher: The Man Who Walked Through Time
By the way…
My annual Spark a Dream at
Grand Canyon workshop is
coming up Sept. 27-29
Download a flyer for Joe’s annual
Grand Canyon Spark a Dream worksh
op
~400,000,000,000 stars in the Milky Way
~400,000,000,000 galaxies in the
observable universe
~16,000,000,000,000,000,000,000
Stars in the observable universe!
According to some
versions of string theory,
ours is but one of a
potentially infinite
number of universes!!!!
So what’s this got to do
with leadership?
Jim Collins says that
Level 5 leadership is
the paradoxical
blending of strong
professional will with
personal humility.
Question Break
The Values
Collaborative
Hospital
Results
Nebraska Rural Values
Collaborative – Recently
reported changes in
employee engagement
and patient satisfaction
Mary Lanning Memorial HealthCare
Gallup Engagement Score improved
from 23rd to 72nd percentile.
Productivity improved by 55 FTEs.
HCAHPS scores topped the 95th
percentile in six categories.
Fillmore County Hospital
Patient satisfaction increased in
27 of 30 categories.
CEO Paul Utemark said he got a
whole new team and didn’t have
to change any of the people.
Community Hospital
Rating hospital as excellent place to
work increased by 26% to the 74th
percentile.
Rating training & development as
“excellent” increased by 51% to 91st
percentile.
HCAHPS scores went from meeting just
12.5% of benchmarks to currently
meeting 87.5%.
12 key lessons we’ve
learned through our
work on cultural
transformation
Lesson #1
Launching a movement is
a lot harder than starting
a program – it is also
much more likely to
achieve a lasting positive
impact.
173
Lesson #2
Achieving critical mass
requires approximately
30% population
commitment.
Lesson #3
People must believe
senior leadership
believes in and is
committed to the
cultural vision.
Lesson #4
Middle management’s
mere support is not
enough – they must be
gung ho champions for
change.
Lesson #4a
The privileges of being a
manager also entail
certain foregone
freedoms
Lesson #5
Sustainability requires a
growing core of
passionate “Spark
Plugs” who have a
personal stake in
cultural transformation.
Lesson #5a
Personal stories
resonate better than
scripted lectures.
Lesson #6
Embrace the skeptics,
marginalize the cynics,
and plow through
resistance.
Lesson #7
Engage potential critics
in a constructive
manner – encourage
them to think like
partners in the change
process.
Lesson #8
Avoid identification of
the change process with
any single individual or
“program.”
Lesson #8a
Create initiative
coherence by being
clear about how various
projects reinforce one
another.
Lesson #9
Keep it visible: posters,
banners, screensavers,
newsletter articles, web
pages; include it at the
start of every meeting.
Lesson #10
Remember that
everyone listens to the
same radio station:
WIIFM.
Lesson #11
Balance urgency and
patience; be in it for the
long haul.
Lesson #12
In order to be
sustainable over the
long-term, the culture of
an organization must
rest on a solid
foundation of values.
Sometimes it’s more
magic than it is science!
“If we each do our
part, we will
change our lives for
the better.”
188
“If we all do our
parts, we will
change our
organizations for
the better.”189
“And in changing our
organizations, we can
change our world for the
better.”
190
To bring Joe Tye to your
organization to work with your
leadership team, contact Dave
Parlin of Speaker’s Express at
(312) 422-2749 or email
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