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The Price List

O2 Internet Connection

basic and optional services

Effective from July 1, 2018

The Pricelist of O2 Internet connection

basic services

Currently offered tariffs

PROFi Internet Aktiv HD

899,00 742,97

Internet Aktiv HD

-

Loyalty price

Tariff

Monthly fee

Special offer with comitment

PROFi Internet ULTRA HD Plus

549,00 453,72 Loyalty price


699,00 577,69 -


Internet Aktiv HD Plus 549,00 453,72 Special offer with comitment

PROFi Internet Aktiv Plus HD 749,00 619,01 Special offer with comitment

PROFi Internet Premium HD

999,00 825,62

Internet Premium HD

959,00 792,56

-

-

incl. VAT excl. VAT

Internet Premium HD Plus 649,00 536,36 Special offer with comitment

PROFi Internet Premium HD Plus 849,00 701,65 Special offer with comitment

649,00 536,36

A. O2 INTERNET CONNECTION

Tariffs provided via a fixed network

949,00 784,30 Special offer with comitment

Internet ULTRA HD Plus 749,00 619,01 Special offer with comitment



PROFi Internet ULTRA HD

1099,00 908,26 -

Internet ULTRA HD

899,00 724,98 -

Effective from July 1, 2018 O2 Czech Republic a.s. /31


basic services

-

-

▪

▪

▪

▪

▪

▪

▪

Internet Optimal HD

649,00 536,36

Internet Start HD

499,00 333,88 -


Internet Optimal HD Plus

PROfi Internet Optimal HD Plus

PROfi Internet Optimal HD

The tariffs on the current portfolio are installed for lines including a 1:50 aggregation rate.

Basic configuration includes free complementary services such as Technical support (no: 800 184 084)


Internet Start HD Plus 349,00 288,43 Special offer with comitment

Prerequisite for achieving the speed parameters of the ULTRA HD Internet tariff is the use of VDSL2 35b (VDSL2-Vplus) modem. For

optimum performance, we recommend using the O2 Smart Box.




849,00 701,65

All the above-mentioned tariffs include the O2 Virtual Technician service, which provides proactive monitoring of the Service. If a

possible fault is identified on the Service, O2 contacts the Subscriber to ensure their cooperation in the fixing of this fault.

The Internet START HD and Internet START HD Plus tariffs can be activated only by changing from the Internet Start, Internet Start

PROfi, Internet Start Plus, Internet Start Plus PROfi tariffs.The tariffs in the PROfi variant include a guarantee of the fault being removed within one business day from the moment it was

reported, one add-on service “1 fixed address v4”. If the Subscriber uses a different variant of the add-on service fixed IP address, i.e.

1+4 fixed IP addresses v4, or 1+8 fixed IP addresses v4, or 1+16 fixed IP addresses v4, billing based on the current O2 Internet

Connection pricelist applies. Each Subscriber who newly sets up the O2 Internet Connection service provided via a fixed line with a

tariff in the PROfi variant can get the O2 Comfortable Installation for the price of CZK 1 with a VAT (CZK 0.83 without a VAT)

Loyalty price

In the case of the HD series without a commitment from the current offer for the consumer, its price is equal to the price of the

same tariff with a commitment (plus "Plus") from the moment (a) the charging of such a HD free- if no such arrangement is agreed,

the expiration of 24 months of its proper use and payment, if such a moment occurs from June 1, 2018.



basic services

▪

▪

▪

▪

Furthermore, no tariffs are offered▪ From September 1, 2017 these tariffs are not newly established

Internet Premium 959,00 792,56

Internet Premium Plus PROfi 849,00 701,65

Internet Start Plus 349,00 288,43 YES

YES

625,62

Internet Optimal Plus

YES

YES

Internet Optimal Plus PROfi 699,00 577,69

Internet Aktiv PROfi 1058,00

The tariffs on the current portfolio are installed for lines including a 1:50 aggregation rate.

Basic configuration includes free complementary services such as Technical support (no: 800 184 084)

499,17

Internet Start 333,88

Internet Start PROfi 604,00

404,00

The tariffs in PROfi variant including, a guarantee of removal of the defect within one working day from its reporting, an additional

service "Fix IP adress v4". If the Subscriber uses a different option of a supplementary service, fixed IP address, ie 1 + 4 fixed IP

addresses v4, or 1 + 8 fixed IP addresses v4, or 1 + 16 fixed IP addresses v4 are charged according to current O2 pricelist Internet

connection. Each Subscriber who opts for the O2 Internet connection provided via a fixed line network with a PROfi tariff can be

provided with a O2 pohodlná instace at a price of CZK 1.00 with VAT (CZK 0.83 without VAT)

Form August 1, 2017 it will not be offered to the newly established tariffs in the PROfi version, antispy/antimalware filtr. From

September 1, 2017 the provision of web-based services will be terminated at all PROfi tariffs, antispy/antimalware filtr.

Tariffs Internet Start, Internet Start PROfi, Internet Start Plus, Internet Start Plus PROfi can not activate from August 1, 2017..

YES

Internet Premium Plus 649,00 536,36 YES

Internet Premium PROfi 1159,00 957,85

TariffMonthly fee

incl. VAT excl. VAT

Internet Aktiv Plus

858,00

549,00

499,00

757,00Internet Optimal

709,09

412,40

495,04

Internet Aktiv Plus PROfi 799,00 660,33 YES

Special offer of contract with

comitment

599,00

Internet Start Plus PROfi 453,72 YES

874,38

Internet Optimal PROfi 957,00 790,91

Internet Aktiv



basic services

A.

B.

C.

D.

A.

B.

C.

D.

E.

F.

G.

B. SHORT-TERM MARKETING EVENTS

1. Special offer – modem at CZK 399

Conditions:Each subscriber to O2 Internet Connection provided via a fixed network, who migrates to VDSL technology and at the

same time uses any tariff with a maximum download speed of up to 100,000 kb/ps from the current O2 service offer

Internet connection provided over a fixed network, or change tariff on tariff PROFi Internet PREMIUM HD including the

version Plus, PROFi Internet Aktiv HD including the version Plus, PROFi Internet Optimal HD including teh verison Plus,

may get, from July 1 to 31, 2018, the following bonus specified in paragraph B:

The Subscriber may buy a Basic modem at the price of CZK 399 incl.VAT (CZK 329,75 excl.VAT).

2. Special offer - Internet OPTIMAL HD Plus for CZK 469 (VAT inclusive) with commitment

with

The offer subject to the terms and conditions cannot be delivered for Subscribers whose technical conditions disallow

the installation of the service at time of application.

One of the conditions for the awarding of benefits and discounts arising from the offer is that the request for service

installation must be submitted to O2 in time and in a correct manner meeting the deadline specified in point A. The “D”

date for the consumption of the benefit is the date of delivery of the correct completed O2 request form.

This special offer cannot be combined with other discounts offered by O2 for the O2 Internet service.

Each current Subscriber to O2 Internet connection provided via a fixed network (natural entity registered under the birth

number and business customer identified based on IC without a framework agreement signed with O2 on the provision

of beneficial sales conditions for the O2 services) with tariff Internet OPTIMAL HD in in the option with or without

commitment, not using the offer of a reduced price for O2 Internet having no contract commitment for this service and

who will give permission to be contacted by O2 with marketing offer will be allowed to use this Special offer in the period

between July 1 to 31, 2018. Subscribers can call O2 free line no. 800 02 02 02, to receive as a bonus, in return, a cheaper

Internet Optimal HD Plus tariff at CZK 469 VAT inclusive (CZK 387,60 VAT exclusive) per billing period for a period of 24

months in exchange for a new commitment to the proper use and payment of the service for 24 months.

When migrating to another tariff, the Subscriber loses their right to the special price of the tariff.

From the 25th month, O2 is entitled to request a standard price list from the subscriber for the selected O2 Internet

Service tariff.

Conditions:


installation be submitted to O2 in time and in a correct manner meeting the deadline specified in point A. The date of

delivery of a duly filled O2 request is decisive for claiming benefits.

This offer is available only for participant who used the service O2 Internet ADSL technology for at least three months.

Standard list price of Internet OPTIMAL HD Plus tariff is CZK 499 VAT per billing period.



basic services

A.

B.

C.

D.

E.

F.

G.

A.

B.

C.

D.

E.

F.

G.




The Subscriber, who, on the basis of this offer, newly activates O2TV digital television service, can arrange an add-on

service Multi for the price of CZK 99 incl.VAT (81.82 excl.VAT) / billing period.

The subscriber shall pay the price of CZK 499 incl. VAT (CZK 412.40 excl. VAT) / billing period for the use of the Internet

OPTIMAL HD Plus tariff, the price of CZK 549 incl. VAT (CZK 453.70 excl.VAT) / billing period for the use of the Internet

ACTIV HD Plus tariff, the price CZK 649 incl. VAT (CZK 536.36 excl. VAT) / billing period for the use of the Internet

PREMIUM HD Plus tariff, the price CZK 499 incl. VAT (CZK 412.40 excl.VAT) / billing period for the use of the Internet

OPTIMAL HD tariff.

The Subscriber (natural persons registered with their birth certificate number) can newly activates, on the same PBX, a

O2TV digital television service with a commitment to use the service and pay for it for 24 month at the same time, the

price of CZK 299 incl. VAT (247.12 excl.VAT) / billing period for the use of O2TV M tariff, the price of CZK 399 incl. VAT

(329.75 excl.VAT) / billing period for the use of O2TV L tariff, the price of CZK 749 incl. VAT (619.01 excl.VAT) / billing

period for the use of O2TV XL tariff.

The monthly tariff fee of O2TV M or O2TV L also includes the monthly fee for an add-on service O2TV provided by other

devices. If this offer is used, no additional add-on services are provided within the monthly fee.

This special offer cannot be combined with other discounts offered by O2 for the O2 Internet connection service.

4. Special offer – advantage of certain types of HW

Conditions:

Each Subscriber without a General Agreement about Providing of Subsidized Services who, between July 1 to 31, 2018,

newly activates O2 Internet Connection service provided via a fixed network with the Internet OPTIMAL HD Plus tariff,

Internet Activ HD Plus tariff, Internet PREMIUM HD Plus tariff or O2 Internet Connection provided via a mobile network

with O2 Internet OPTIMAL HD tariff with a commitment to use the service continuously and to pay for it for 12 months,

and who will provide O2 with five contacts for people potentially interested in O2 services and who will guarantee that

these interested parties agree to be approached by O2 at these contacts, this Subscriber gets the bonuses specified in

this offer:



3. Special offer – Internet OPTIMAL HD Plus for CZK 439 (VAT inclusive)

plus commitment Conditions:


Service tariff.

Each current subscriber to O2 Internet service provided via fixed network (a natural entity registered by birth number

and business entity identified based on identification code having no framework contract with O2 for the provision of

beneficial sales conditions for the consumption of services), with tariff Internet OPTIMAL HD in in the option with or

without commitment, not benefiting from a lower rate of O2 Internet and who will provide O2 with one contact for

people potentially interested in O2 services and who will guarantee that this interested party agree to be approached by

O2 at this contact, can between July 1 to 31, 2018, can call O2 free line no. 800 02 02 02, to receive as a bonus, in return,

a cheaper Internet OPTIMAL HD Plus tariff at 439 VAT inclusive (CZK 362,81 VAT exlusive) per billing period, for a period

of 24 months in exchange for a new commitment to the proper use and payment of the service for 24 months..

The Subscriber can purchase a set-top box for CZK 999 incl. VAT (CZK 825.62 excl. VAT).

The Subscriber can purchase a Basic VDSL modem to use the service for the price of CZK 1 with VAT (CZK 0.83 excl. VAT).


Standard list price of Internet OPTIMAL HD Plus tariff is CZK 499 incl. VAT per billing period.



basic services

H.

I.

J.

K.

L.

M.

N.

A.

B.

C.

D.

E.

F.

G.

H.

The offer based on these conditions cannot be used by subscribers if the service activation cannot be carried out at their

location for technical reasons at the time when they submit the request for service activation.




The providing of benefits according to paragraphs E of this offer is conditioned by the fact that the digital O2TV service

activation will include the purchase of a set-top box.

If the Subscriber cancels the O2 Internet Connection service during the subsidized period, they lose their right to claim

benefits provided as part of the digital O2TV service based on this offer.

The O2 Multi service cannot be used to cover the price of the set-top-box.

Providing of the benefit is conditioned by the fact that the subscriber did not use the services for at least 3 months prior

to submitting the request to have them activated.

5. Special offer – tariff for two months with 100% discount

This Special Offer cannot be combined with other benefits and Special Offers offered with the O2 Internet Connection

service with the exception of the Special Offers – benefits on certain types of HW.

Conditions:

A. Every Subscriber who between July 1 to 31, 2018, newly activates the O2 Internet Connection service with any tariff

from the current offer with a commitment to use the service for 24 months at the service location address specified on

the “Special offer – modem for CZK1 and tariff for two months with a 100% discount” list available at www.o2.cz (link

path: Customer Care/Documents/Home Internet/Other Documents) is entitled to the following bonuses:

The subscriber is entitled to a 100% discount on the monthly tariff for the first two months from the date of setting the

tariff. For tariffs with a maximum download speed of up to 100,000 kb / s, it can also purchase a basic modem to use the

service at a price of CZK 1 with VAT (0,83 CZK) excluding VAT.

Once the advantageous period runs out the Subscriber pays a standard monthly fee for the tariff.

If the Subscriber changes or cancels the tariff, they lose their right to the beneficial tariff fee.

The offer under these terms and conditions cannot be used by Subscribers who cannot have the service set up for

technical reasons at the time they submit their request to have the service activated.

The provision of benefits based on this offer is conditioned by the fact that the request to have the service activated is

submitted to O2 properly and on time in the period specified in paragraph A. The date when a properly completed

request was submitted to O2 plays a decisive role in the claim of the benefit.

The providing of benefits based on these terms and conditions is conditioned by the fact that the Subscriber has not

used the service for at least three months prior to submitting the request to have the service activated.

This Special offer cannot be combined with currently Special Offers provided by O2 related with the O2 Internet

Connection service and O2TV digital television service except Internet HD - Special Offer. Special Offer - Free Internet

Offer HD



basic services

A.

B.

C.

D.

E.

F.

G.

A.

B.

C.

D.

E.

F.

G.


Service tariff.

Standard list price of Internet AKTIVE HD Plus tariff is CZK 549 VAT per billing period.




installation must be submitted to O2 in time and in a correct manner meeting the deadline specified in point A. The “A”










6. Special offer – Internet OPTIMAL HD Plus for CZK 409 (VAT inclusive) plus commitment

Conditions:





provides O2 with two contacts to potential O2 customers and guarantees that those interested agree to be contacted by

O2 on these contacts will be allowed to use this Special offer in the period between July 1 to 31, 2018. Subscribers can

call O2 free line no. 800 02 02 02, to receive as a bonus, in return, a cheaper Internet OPTIMAL HD Plus tariff at CZK 409

VAT inclusive (CZK 338,02 VAT exclusive) per billing period for a period of 24 months in exchange for a new commitment

to the proper use and payment of the service for 24 months.



Service tariff.

7. Special offer – Internet AKTIV HD Plus CZK 499 (VAT inclusive) with commitment

Conditions:



of beneficial sales conditions for the O2 services) with tariff Internet AKTIV HD Plus in in the option with or without


who will give permission to be contacted by O2 with marketing offer will be allowed to use this Special offer in the

period between July 1 to 31, 2018. Subscribers can call O2 free line no. 800 02 02 02, to receive as a bonus, in return, a

cheaper Internet AKTIVE HD Plus tariff at CZK 499 VAT inclusive (CZK 412,4 VAT exclusive) per billing period for a period

of 24 months in exchange for a new commitment to the proper use and payment of the service for 24 months.




basic services

A.

B.

C.

D.

E.

A.

B.

C.

D.

E.

F.

G.

This Package is compatible with the Special Offer of O2 Smart Box for CZK 19.

Conditions:

9. Special offer – Internet AKTIV HD Plus CZK 449 (VAT inclusive) with commitment

8. Special offer – Security for 3 month with 100% discount

Each Subscriber to O2 Internet connection provided via a fixed network, who between July 1 to 31, 2018 newly activate

the O2 Smart Box with Security package, is entitled to the following bonuses:

Once the advantageous period runs out the Subscriber pays a standard monthly fee for the tariff package.

One of the conditions for the awarding of benefits and discounts arising from the offer is that the request for package

installation must be submitted to O2 in time and in a correct manner meeting the deadline specified in point A.

The Subscriber is entitled to a 100% discount on the monthly tariff fee for the first 3 months from the day the tariff is

activated

Conditions:



of beneficial sales conditions for the O2 services) with tariff Internet AKTIV HD in in the option with or without


provides O2 with two contacts to potential O2 customers and guarantees that those interested agree to be contacted by

O2 on these contacts will be allowed to use this Special offer in the period between July 1 to 31, 2018. Subscribers can

call O2 free line no. 800 02 02 02, to receive as a bonus, in return, a cheaper Internet AKTIV HD Plus tariff at CZK 449 VAT

inclusive (CZK 371,07 VAT exclusive) per billing period for a period of 24 months in exchange for a new commitment to

the proper use and payment of the service for 24 months.



Service tariff.

Standard list price of Internet AKTIVE HD Plus tariff is CZK 549 VAT per billing period.









basic services

A.

B.

C.

D.

E.

F.

G.

A.

B.

C.

D.

E.

F.

G.





provides O2 with three contacts to potential O2 customers and guarantees that those interested agree to be contacted

by O2 on these contacts will be allowed to use this Special offer in the period between July 1 to 31, 2018. Subscribers

can call O2 free line no. 800 02 02 02, to receive as a bonus, in return, a cheaper Internet OPTIMAL HD Plus tariff at CZK

399 VAT inclusive (CZK 329,75 VAT exclusive) per billing period for a period of 24 months in exchange for a new

commitment to the proper use and payment of the service for 24 months.



Service tariff.








11. Special offer – Internet PREMIUM HD Plus CZK 549 (VAT inclusive) with commitment

10. Special offer – Internet OPTIMAL HD Plus CZK 399 (VAT inclusive) with commitment

Conditions:



of beneficial sales conditions for the O2 services) with tariff Internet PREMIUM HD in in the option with or without


who will give permission to be contacted by O2 with marketing offer will be allowed to use this Special offer in the period

between July 1 to 31, 2018. Subscribers can call O2 free line no. 800 02 02 02, to receive as a bonus, in return, a cheaper

Internet PREMIUM HD Plus tariff at CZK 549 VAT inclusive (CZK 453,72 VAT exclusive) per billing period for a period of 24

months in exchange for a new commitment to the proper use and payment of the service for 24 months.

Conditions:



Service tariff.

Standard list price of Internet PREMIUM HD Plus tariff is CZK 649 VAT per billing period.









basic services

A.

B.

C.

D.

E.

F.

G.

12. Special offer –DUO for O2 Internet

Each subsrciber (natural entity registered under the birth number) who requests the special offer during the period from

July 1 to 31, 2018 and activates a new or special offer already has an existing O2 Internet with OPTIMAL HD Internet

tariff, Internet OPTIMAL HD Plus, Internet AKTIV HD, Internet AKTIV HD Plus, Internet PREMIUM HD, Internet PREMIUM

HD Plus, Internet ULTRA HD, Internet ULTRA HD PLus incl. their PROfi variants and activates, or at the same time, the

special offer already used by O2 Mobile Internet connection with Internet Optimal Air in the variant with commitment is

entitled to the following special offer.

The subscriber mentioned in point A above is entitled to a discount of CZK 250 with VAT (CZK 206.62 excl. VAT) from the

monthly tariff of the Otimal Air tariff in a variant with a commitment for the entire duration of the use of the O2 Internet

Connection service.

The bid according to these conditions can not be used by the participants, for whom the establishment of services is not

technically feasible at the moment of requesting the establishment of these services. If a technical obstacle is detected

in the establishment of the O2 Internet Connection Service in the fixed network only after the application has been

submitted, this Subscriber shall be entitled to a CZK 250 VAT deduction from the Monthly Pricelist of the Internet

Optimal Air Tariff in a variant with a commitment for 24 months from the date a technical barrier has been identified.

Upon the expiration of the preferential period, the Subscriber is obliged to pay the monthly pricelist price for this tariff.

In case of breach of any of the conditions of the discount provided in this special offer, the right to further discounting is

automatically waived: If the service is canceled, the standard price list of the current tariff will continue to be charged

without discount unless expressly agreed otherwise with O2.

Conditions:

This Special Offer can be combined with the currently offered O2 Special Offers related to O2 Internet Connection.

This Special Offer can not be combined with the currently offered O2 Special Offers related to O2 Mobile Internet

Connection.

The condition for providing benefits arising from the use of the offer under these terms and conditions is that the

requirement for service provision to be applied properly and in due time to O2 within the time limit specified in point A.

In order to claim the benefit, the delivery date of a duly completed O2 requirement is decisive.



basic services

A.

B.

C.

D.

A.

B.

C.

D.

E.

F.

G.

H.

14. Internet HD - Special offer

Each Subscriber (a natural person registered by their birth certificate number), who asks for this special offer between

July 1, and July 31, 2018, and who newly sets up the O2 Internet Connection service with any tariff (with the exception of

the PROfi line tariffs) from our current offer with a commitment to use the service for 24 months and each Subscriber

(business client identified based on their IČ – company identification number, who does not have a Framework

Agreement about Providing of Subsidized Business Terms and Conditions when Getting Services signed with O2), who at

the same time newly activates an O2 Internet Connection service with the PROfi line tariff from the current offer with a

commitment to use the service for 24 months is entitled to the following bonus:

Conditions:

The Subscriber is entitled to a discount of CZK 200 with VAT from the monthly pricelist price of the tariff for the period of

the first six months from setting up the tariff.

Once the subsidized period runs out, the Subscriber will pay the standard monthly pricelist price for the tariff.

When the tariff is changed or the commitment is cancelled, the Subscriber loses their right to the subsidized tariff price.

The offer based on these terms and conditions cannot be used by Subscribers who cannot have the service set up for

technical reasons at the time when the request to set up the service is submitted.

Providing of advantages arising from the use of the offer based on these terms is conditioned by the fact that the

request to set up the service was submitted to O2 properly and on time in the period specified in paragraph A. To claim

the benefit the date when the properly completed request was submitted to O2 plays the deciding factor.

Providing of benefits based on these terms is conditioned by the fact that the Subscriber had not used O2 internet

connection services for at least 3 months before the request to set up the service was submitted.

This Special offer cannot be combined with other benefits and Special offers offered with the O2 Internet Connection

with the exception of the Special Offer – subsidy of certain types of HW, Special Offer – DUO for O2 Internet and the

Benefit O2 SPOLU for 2.

When activating the Security Package, this special offer is compatible with the Special Offer for 3 months with 100%

discount, that three months from the date of installation of the Security Package, the participant is entitled to a 100%

discount on the Monthly Price List of the Security Package. After the end of these three months, the Subscriber is

entitled to a discount of CZK 30 with VAT from the Monthly Price List of the Security Package.

Conditions:

Each O2 subscriber Internet connection provided over a fixed network that will buy and activate an O2 Smart Box from

July 1 to 31, 2018, or have the modem already purchased and activated and reorder the O2 Smart Box with any Package

or Packages (Security, Control, Risk Reporting) intended for this service, is eligible for the following special offer. This

offer is not valid for customers who have already activated an additional service (Security, Control, Risk Reporting).

The participant is entitled to a discount of CZK 30 with VAT from the monthly price list of the O2 Smart Box Service

Package from the date of its establishment for the duration of its use and the validity of the Package.

The condition for providing benefits arising from the use of the offer under these conditions is that the request for the

establishment of the package has been duly and timely applied to O2 within the time limit specified in point A.

13. Special offer - O2 Smart Box packages for CZK 19



basic services

A.

B.

C.

D.

E.

F.

G.

Each current subscriber to the O2 Internet Connection service provided via a fixed line (a natural person registered based

on their birth certificate number and a business customer identified based on their IČ, a company identification number,

who does not have a Framework Agreement about Providing of Subsidized Business Terms and Conditions when Getting

Services signed with O2) with the Internet ULTRA HD tariff in the option with a commitment or without one, who does

not use the offer of a lowered price for the O2 Internet Connection service, and who submits a marketing consent to be

addressed by O2, can get this Special Offer using a toll-free O2 line at 800 02 02 02 between July 1 and July 31, 2018, in

exchange for a bonus in the form of a lowered price of the Internet ULTRA HD Plus tariff to CZK 649 with VAT (CZK

536.36 without VAT) per billing period for the period of 24 months in exchange for arranging a new commitment to

properly use the service and to pay for it for the period of 24 months.

When the tariff is changed, the Subscriber loses their right to the subsidized tariff price.

From the 25 month O2 is entitled to ask the Subscriber for a standard pricelist price for the chosen tariff of the O2

Internet Connection service.

The price of the Internet ULTRA HD Plus tariff is CZK 749 with VAT for the billing period.

The offer based on these terms and conditions cannot be used by subscribers who cannot have the service set up for

technical reasons at the time they submit the request to have this service activated.

Providing of advantages arising from the use of the offer based on these terms is conditioned by the fact that the

request to set up the service was submitted to O2 properly and on time in the period specified in paragraph A. To claim

the benefit the date when the properly completed request was submitted to O2 plays the deciding factor.

This Special Offer cannot be combined with currently offered special offers of O2 connected with the O2 Internet

Connection service.

15. Special offer - Internet ULTRA HD Plus for CZK 649(VAT inclusive)

with commitmentConditions:



basic services

A.

B.

C.

D.

E.

F.

G.

H.

I.

The benefits of this offer cannot be combined with the O2 Internet Fibre Service.

This Special Offer cannot be combined with currently offered O2 Special Offers connected with the O2 Internet

Connection service with the exception of: Special Offer – DUO for O2 Internet, Special Offer – subsidized price of certain

types of hardware.

This Special Offer can be combined with the currently offered O2 Special Offers connected with the O2 Mobile Voice

Service.

16. Special Offer – Offer of Free Internet HD

Conditions:

Each subscriber (natural person registered based on their birth certificate number, who does not close the further

mentioned contracts with O2 for the purposes of doing business) who between July 1 and July 31, 2018, signs (i) a new

contract about providing of the O2 Internet Connection service with the Internet OPTIMAL HD Plus, Internet AKTIV HD

Plus, Internet PREMIUM HD Plus, or Internet ULTRA HD Plus tariffs and at the same time (i.e. on the same day and in the

same way or at the same meeting) signs (ii) a contract about providing of the O2 Mobile Voice Service with the FREE O2

60, FREE O2 120, FREE Volání, FREE 200 MB, FREE 1.5 GB, FREE 6 GB, FREE 10 GB, FREE 20 GB, O2 Spolu 1.5 GB, O2 Spolu

3 GB, O2 Spolu 6 GB, O2 Spolu 10 GB, O2 DATA 2 GB, O2 DATA 5 GB, O2 DATA 10 GB tariffs with a commitment is

entitled to this special offer.

A subscriber specified above in paragraph A. is entitled to a discount of CZK 100 with VAT (CZK 82.65 without VAT) form

the pricelist monthly tariff price of the O2 Internet Connection service arranged in contract ad A(i) when it is signed for

as long as their contract ad A(i) and at the same time contract ad A(ii) last continuously with tariffs agreed on when both

contracts were signed.

The offer based on these terms and conditions cannot be used by subscribers at whose locations it is not possible to set

up these services for technical reasons at the time their request to set up these services is submitted.

If there is an infringement of any of the terms and conditions of providing the discount specified in this special offer, the

right for further claim of the discount is automatically terminated: if the service is not cancelled, the subscriber is further

charged the standard pricelist price of the current tariff without a discount unless it is specifically arranged otherwise

with O2.

Providing of benefits arising from the special offer under these terms is conditioned by the request to set up services is

submitted and contracts ad A are signed with O2 properly and in the period specified in paragraph A. To claim the

benefit the date when a properly filled in request is submitted to O2 plays the deciding role.

This Special Offer can be combined with currently offered Short-Term Marketing Offer Benefit of O2 SPOLU for 3.



basic services

1.

2.

3.

4.

5.

6.

7.

8.

9.

10. Unless it is provably agreed on otherwise between the subscriber and O2, by negotiating a new tariff with a commitment

from September 1, 2017, a new commitment is negotiated from the same moment; this does not apply to a change of tariff

within the HD line tariff, if the change is negotiated before June 1, 2018.

C. JOINT REGULATIONS FOR SERVICES AND COMMITMENTS

WITH THE O2 INTERNET CONNECTION SERVICE PROVIDED

VIA A FIXED LINE ACTIVATED PRIOR TO FEBRUARY 28, 2017

When a tariff with a commitment is swapped for a different tariff with a commitment, the period of the previous tariff with a

commitment is calculated into the future commitment for the customer, if the commitment was agreed till 18.2.2015. The

calculation of the commitment is done only when the tariff is changed, it does not apply to the cancellation and new

activation of a service.

If necessary for completing network, O2 is entitled to charge the subscriber for compensation of costs incurred to complete

the network based on subsriber’s requirements.

Tariffs range of Internet Plus are provided within a Special offer of a cheaper tariff against the signature of a 12-month

contract and the correct payment of all relevant bills by the subscriber. If the Subscriber is not a consumer (ie a natural

person who has set up a service for a birth number, not for the purpose of his / her self-employment). After the expiry of the

12-month period, the contract will be automatically prolonged. Subscribers have the right to refuse the prolongation at any

time. The refusal will result in the subscriber’s, which is not a consumer, loss of entitlement to a benefit provided within this

Special offer and the tariff will be automatically converted into a relevant tariff from the commitment-free part of the service

portfolio. Subscribers will be entitled to automatically prolong the Special offer only when all their payments related to O2 are

O2 is entitled to request a financial deposit when a request for Service activation is submitted and when the Service is

provided especially in case of a Special Offer for a subsidized price. This deposit is automatically returned if the Subscriber

settles their billing for provided services in the last three subsequent billing periods, if they do not have any commitments

after due date and if the providing of their services has not been limited or cancelled in the last 12 months for not settling

their bills.

In the case of O2‘s reasonable suspicion of the Subscriber’s not meeting the obligations set out in the Agreement and the

General Terms and Conditions (namely when black-listed in the SOLUS register or any similar database or committing fraud)

O2 has the right to receive a deposit during the service application period of maximum of CZK 10,000. The deposit will be

returned based on a written request by the Subscriber at the earliest 12 months from the signature of Service Specifications

provided that the Subscriber’s recent payment history is clear (i.e. three consecutive bills are paid in due amount and within

the due date, no outstanding debt on the account, no service reduction / suspension over the recent 12 months due to

payment delinquency).

As of February 8, 2014, if a service is cancelled by the user (a natural person registered by their birth certificate number to get

the service) or based on an agreement by the parties but prior to the Special Offer running out O2 is entitled to charge the

user a fee for a premature service termination (a lump sum compensation) amounting to one fifth of the total of monthly

fees (based on their current tariff including VAT) remaining until the end of the agreed-on commitment period. If a service is

cancelled prior to the Special Offer running out by a Subscriber who is not a user (if the notice under the General Conditions

might) or or an agreement by the parties, O2 is entitled to charge the Subscriber a fee for a premature service termination

amounting to the total of monthly fees (based on their current tariff including VAT) remaining until the end of the agreed-on

commitment period.

All deposits will be returned to the Subscriber, unless used for the settlement of the Suibscriber’s debt with O2, not later than

on the expiry / termination of the contract.

If a subscriber contract for the O2 Internet service is terminated earlier than the Subscriber has made all payments for the

hardware all outstanding payments will become due and the Subscriber will be obliged to pay the service charges to O2

immediately. If the Subscriber fails to pay any of the payments for hardware all outstanding payments will become due and

the Subscriber will be obliged to pay the service charges to O2 immediately. When requested by the Subscriber O2 will make it

possible for the Subscriber, during the effective period of the contract of O2 Internet, to pay the outstanding amount of fees

for the hardware.

Prices and tariff conditions specified in the The Price list of electronic communication services: O2 Internet Connection will be

applied to all current subscribers having the tariff activated before July 31, 2015.

(download)


http://www.o2.cz/file_conver/426188/Pricelist_O2_Internet_Connection_valid_to_31072015.pdf


basic services

11.

12.

13.

14.

15.

16.

17.

18.

c) sharing the capacity items of the fixed line by more subscribers up to the number of a maximum ratio set in the pricelist (so called

aggregation);

e) simultaneous running of a different service of electronic communications on the given connecting line, e.g. Digital O2 TV (so called

flexi regime);

Especially in case of subscribers with a commitment running out starting on September 1, 2017, and a negotiated renewal of

a commitment (automatic prolonging) it is possible to renew the commitment once the current commitment runs out only

with a corresponding HD line tariff and only for 24 months under the terms and conditions under which a commitment can be

arranged as of March 1, 2017, if they are informed of this change in accordance with the law and using the method that is

used to send their billing. For end-of-date consumer subscribers starting on 1 June 2018, the renewal of the commitment

(auto-tranche), if agreed, will be canceled on the expiry date of the current commitment; this change is notified in advance to

the participants in accordance with the law. Subscribers who are informed of this change in accordance with the law and

using the method that is used to send their billing will be gradually migrated to the HD tariffs after September 1, 2017.

The PROfi tariffs are not intented for consumers.

The Internet Start tariff, the Internet Start Plus tariff, the Internet Start PROfi tariff and the Internet Start Plus PROfi tariff

could only be set up on July 31, 2017 established only on PBX line, where due to its insufficient capacity, a speed profil max.

4096/256 kb/s and less can be configured.

If the subscriber when specifying the O2 Internet service agrees with O2 on paying the installation charges by instalments (first

payment plus 24 monthly payments) then the subscriber, in the case of terminating the service before paying the full price of

the agreed installation, will have to settle the remainder of the charges for the installation of the service.

The service is configured to the highest possible speed profile of the DSLAM device available to the subscriber with regards to

the connecting line quality and the negotiated service tariff. The subscriber can check the configured speed profile in their

modem settings.

There are always limiting technical factors that cause a difference between the configured speed profile and the current

efficient transmission speed of the subscriber. Technical factors that cause a difference between the configured speed profile

and the current efficient speed of the service include mainly:

a) the connection quality of the subscriber’s computer or a different displaying device to the modem (e.g. WiFi connection); b) the quality and configuration of the subscriber’s computer or a different displaying device;

f) the contents of the subscriber’s targeted request in the internet network and other factors of the internet network outside O2’s

influence.

Frequently available speed is at least available in 95 % of measurements carried out during one calendar day on the

subscriber’s connecting line. An individual measurement of the regular speed corresponds to the overall real volume of data

transferred to the subscriber (or from the subscriber) during the measured time to a maximum possible volume of data

transferred during the measured time.

d) simultaneous connection of more computers or different displaying devices to the end point of the network;

Changes in the pricelist version effective as of September 15, 3017, caused the by the amendment no. 252/2017 of the

Collective (especially the exclusion of automatic prolonging for consumers) apply to subscribers right from the beginning of

the effect of the amendment, i.e. from September 2, 2017. Subscribers with contracts signed prior to September 15, 2017,

will be informed about these changes in accordance with law.



basic services

19.

20.

S V

Speed specifications

Tariffs of the

seriesTechnology

Speed profile (kb / s) Speed (kb/s)Download (S)

514/5000Inserting (V) Min

Commonly

availableMax Advertised

from to from to S V S V

79872 819257344 79872 4096 8192 45875

S V

79872 81920 7168 8192 45875 3584 65536 6554 81920 819281920 8192

AktivVDSL

46080 51200 4096

1856

3276 63898 6554Premium VDSL

51200 5120

51200 512040960 46080 4096 5120 20480 2048 36864 4096 46080 5120

30144 40960

5120 23040 2048 40960 4096

Optimal

VDSL

18432 20480 1856

1856

40960 4096

ADSL 12288 16384 512 768 9830 410 13107 614 16384 768

4096 15072 928 32768 3277

20480 2048

20480 2048

16384 18432 1856 2048 8192 928 14746 1638 18432 2048

10240 16384

2048 9216 928 16384 1638

16384 2048

10240

ADSL

8192 10240 512 768 4096 256 8192 614

3584 6144 256 384 2867 205 4915 307

768

6144 8192 384

2048 5120 928 13107 1638

8192 512

6144 384

512 3072 205 6554 410

2048 256

256256 1024 128 256 205 102,4 819,2 204,8 1024 256

1024 2048

256 512 102,4 1638 204,81024 2048 128

Up to 1.000/256e-mail, chat (e.g. WhatsApp, Facebook Mesenger, Viber), checking messages,

weather and smaller websites, secured communications protocol SSH

2048 256

256 1024 128 256 205 102,4 819,2 204,8 1024 256

256 512 102,4 1638 204,8Start

VDSL

ADSL128

2048

Tariffs with a data limit are not designed for playing of videos or streaming in HD or higher quality, for downloading or backing up of large

volumes of data, for updating software in the background, for permanent monitoring or for the use of other data demanding services.

10.000-20.000/1.000-2.000games in high definition and real time, software distribution, noticeably higher

users’ comfort when using the internet for the above mentioned purposes

20.000-50.000/2.000-5.000 video streaming and IPTV in ultra HD quality, transfer of large files, backing up in

real time, cloud solutions, security cameras transmissions in HD quality, web

server for smaller pages, high users’ comfort without any delays even when using

more devices (up to 20)

Above 50.000/5.000highly interactive application and communication (organizing of video conferences

with more users, data collection in real time, multicast video streaming, web

server), designed for large households and corporations

1.000-2.000/256-512checking websites, voice transfer (VoIP, audio chat), music streaming, social

networks (e.g. Facebook, Twitter), games with simple graphics

2.000-4.000/512-1.000video calls, security cameras transmissions, IPTV or video streaming in SD quality

(e.g. YouTube, Netflix), transfer of small and medium-sized files

4.000-10.000/512-1.000video streaming and IPTV in HD quality, VPN, remote access to the desktop and

participation in video conferences (work from a distance)

The impact of set parameters of internet connection services quality on the possibility of their use

Tariff with an advertised speed of

downloading/uploading (kb/s)It usually serves for these kinds of content, applications and services



basic services

21.

22. Special provision about mobile data services faults and responsibility for them

To find out the service performance and its faults the measuring between the end telecommunications device and the access

point in the internet networks plays a decisive role, it is done on the transport layer of a TCP/IP model.

If the subscriber finds out current changes of the service performance, which could be responsible for the fault, they can

submit a complaint about the service quality at the latest within two months from the day the fault appeared. If this is not

and outage or a temporary interruption of operation that O2 is aware of from their own operating data and about which O2

informs at a toll-free line 800 184 084, to secure customer’s rights from the responsibility for faults it is necessary that they

report the fault at the time when the service performance is change at a line 800 184 084 so that O2 can carry out a timely

measurement of the current service performance.

If O2 finds out that the complaint was justified, they remove the fault, if it can be removed, and within one month from

setting the complaint they return to the subscriber the amounts paid for services that they complained about. If the fault

cannot be removed the subscriber and O2 can withdraw from the contract if they provably deliver the notice of withdrawal to

the other party within 30 days from delivering the notification of setting the complaint to the subscriber at the latest. The

contract terminates when the notice of withdrawal from the contract is delivered to the other contractual party.

Specialized services and their impactO2 provides two specialized services using Internet access and optimized for specific content: the O2 digital TV service and

the IP telephony service (phone calls using voice transfer via an IP protocol). The current usage of specialized services has the

following impact on the internet access service: a) if a data limit is set up with the specific tariff of the internet access service,

the specialized service does not draw this limit; b) the real internet access speed may decrease by the data flow to each

device, where the special service using the same access is currently being used. For example, if the overall current connection

speed is 20,000 kb/s and IPTV is being watched in HD quality using a set-top box (with data flow of about 7,100 kb/s for HD

quality and 3,500 kb/s for SD quality) and two mobile devices (with data flow of about 3,500 kb/s per device) and at the same

time voice transmission on one VoIP device (with data flow of about 200kb/s per device), the internet access speed might

decrease to 5,700 kb/s, which equals 20,000-(1*7.100+2*3.500+1*200).

A fault of a service is a change of service performance meaning that there is a decrease in the downloading or uploading

speed under 25% of the advertised speed for a continuous period longer than 30 minutes (long lasting divergence) or during

one hour at least ten times for a period longer than 1 minute (large repeated divergence).

Large divergences from the advertised downloading or uploading speed can result in the slowing down or in an extreme case

in a complete suspension of internet access. This can result in a decreased quality of streamed video in high definition, longer

response time, longer updating or longer downloading or uploading of data in applications and services that use the internet;

and in the worst case in non functioning of these applications and services.



basic services

D. ONE-OFF PRICES OF O2 INTERNET CONNECTION SERVICES

Price for a reminder of failure to pay chargers of services

Price in CZK

(incl.VAT)

150,00 181,50

one-off actionsPrice in CZK

(excl.VAT)

Written notification (reminder) of outstanding debt for electronic communication service

including assessment + postage



basic services

▪ Loyalty price

In the case of the HD series without a commitment from the current offer for the consumer, its price is equal to the price of the same tariff with a

commitment (plus "Plus") from the moment (a) the charging of such a HD free- if no such arrangement is agreed, the expiration of 24 months of its proper

use and payment, if such a moment occurs from June 1, 2018.

incl. VAT exl. VAT

499,00 412,40

699,00 577,69

▪ Tariffs in the PROfi variant include a guarantee for the removal of the defect within one working day of its notification. You can activate one additional

Public Static IP add-on service for free. Activation fee for O2 The Internet connection provided via the mobile network is for CZK 1 incl. VAT (0,83 CZK exl.

VAT).

699,00 577,69 849,00 701,65

▪ Part of the Internet Optimal HD is the O2 Virtual Technician, which provides proactive service surveillance. In the event of identifying a possible fault on

the Service, O2 will contact the Subscriber to provide assistance to remedy this failure.

▪ From September 2, 2017 this tariff will be renamed to the OPTIMAL HD Internet

Internet Optimal HD 499,00 412,40 649,00 536,36

PROfi Internet Optimal HD

E. O2 INTERNET CONNECTION

exl. VAT

Tariffs provided via a mobile network

Monthly fee Loayalty price

without commitment

Monthly fee

without commitment

incl. VAT exl. VAT

Monthly fee

with commitmentTariff

incl. VAT

▪ Activation fee is a fee connected with service activation costs and SIM card distribution.

Activation fee (SIM) or a fee for a number transfer (transfer of a subscription) 81,82 99,00

Sending a reminder when billing is not paid on time 150,00 181,50

One-off fees for services connected with a SIM card

Serviceexl. VAT incl.VAT

Fee



basic services

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

The Subscriber with services or commitments agreed before September 1, 2017, who receive a notification in

accordance with the law of the billing process, will be gradually migrated to HD tariffs.

Unless otherwise agreed between the participant and O2, a new commitment will be negotiated from the same date by

negotiation of the new tariff with commitment from 1 September 2017; this does not apply when changing a tariff

within the HD tariff series, if the change is negotiated before June 1, 2018.

F. JOINT REGULATIONS FOR SERVICES AND COMMITMENTS WITH

THE O2 INTERNET CONNECTION SERVICE PROVIDED VIA A FIXED NETWORK AND

ACTIVATED AFTER MARCH 1, 2017, AND FOR SERVICES AND COMMITMENTS

WITH THE O2 INTERNET CONNECTION SERVICE PROVIDED VIA A MOBILE

NETWORK AND ACTIVATED AFTER FEBRUARY 1, 2017

Tariffs with a commitment are provided in the Special offer regime. The subscriber commits to properly use the tariff for

24 months in exchange for a subsidized price of the monthly fee. If the participant is not a consumer (ie the natural

person who set up the service for a birth number, not for the purposes of his / her self-employment),the 24-month

period runs out the commitment arising from the subsidized price of a monthly fee is automatically prolonged by the

same period; nevertheless the subscriber has the right to refuse this future automatic prolonging at any time. If they

refuse the automatic renewal, the subscriber loses their right to the benefit provided as part of this Special offer once

the commitment period runs and terms and conditions of a tariff without a commitment apply to them.

If the consumer (consumer = a natural person who activated the service using their birth certificate number) infringes

their commitment, O2 is according to paragraph 13.7 of General Terms and Conditions entitled to the payment of a

contractual fine amounting to a one-fifth of the total sum of all monthly fees (based on the current lump sum fee of the

basic service with VAT) remaining until the end of the commitment period, including the already started month. If a

subscriber who is not a consumer infringes their commitment , O2 is according to paragraph 13.7 of General Terms and

Conditions entitled to the payment of a contractual fine amounting to the total sum of all monthly fees (based on the

current lump sum fee of the basic service with VAT) remaining until the end of the commitment period, including the

already started month. The contractual fine is charged without VAT. If the subscriber’s settlement of the billing is longer

than 65 days, the remaining period of the commitment is calculated from the day the notice period runs out.

If the consumer asks to have the Special offer cancelled before the commitment period runs out, O2 is according to

paragraph 13.5 of General Terms and Conditions entitled to charge them a fee for a premature termination (lump sum

compensation) amounting to a one-fifth of the total sum of all monthly fees (based on the current lump sum fee of the

basic service with VAT) remaining until the end of the commitment period, including the already started month. If a

subscriber who is not a consumer agrees with O2 on cancelling the Special offer before their commitment runs out , O2

is according to paragraph 13.5 of General Terms and Conditions entitled to charge them a fee for a premature

termination (lump sum compensation) amounting to the total sum of all monthly fees (based on the current lump sum

fee of the basic service with VAT) remaining until the end of the commitment period, including the already started

month. The remaining commitment period is calculated from the day the notice period runs, in other cases from the

cancellation of the commitment.

Tariffs of the O2 Internet Connection service offered after March 1, 2017, enable Internet connection on the agreed on

address where the service is provided via a fixed or mobile network, based on the choice by O2.

Roaming cannot be activated with these tariffs.

The service provided via mobile network is available only with a special SIM card (USIM).

The Special tariff offer for beneficial price cannot be combined with the Special devices offer for beneficial price.

The service provided via mobile network can be only activated on separate data SIM cards without O2 Mobile voice

service.



basic services

11.

12.

13.

14.

15.

16.▪ ▪ ▪

▪ ▪

▪

▪

17.

contents of subscriber’s targeted request on the internet and other factors of the internet that cannot be influenced by O2.

concurrent running of a different service of electronic communications on the connecting line, where a service is provided via a

fixed line, e.g. Digital O2 TV

sharing service by a joint connection of more electronic devices

regular or maximum connection speed can be reached on the electronic device only if this electronic device is connected

directly to the modem (not via Wi-Fi technology) and this modem is not being shaded by the external cloak of a building from

the base station, which is used to draw the service, if the service is provided via mobile network the quality and configuration of a subscriber’s computer or a different displaying device sharing the capacity by more users, up to the maximum ratio of aggregation

The service is installed with a 1:50 aggregation rate.

the modem, that is using to connection, and its location

Frequently available speed is at least available in 95% of measurements done during one calendar day. An individual

measurement of regular speed corresponds to the share of the overall real volume of transferred data to the subscriber

(or from the subscriber) during the measured time toward the maximum possible volume of transferred data for the

measure time. The minimum speed is 16 kb/s.

The Subscriber of the service provided via a mobile network, who is at the same time the Subcriber of the FREE tariffs or

[:kůl:] and who ask O2 about pairing of number of Wireless connection at home service and number of FREE tariffs or

[:kůl:], is entitled to the discount of CZK 100 incl.VAT (CZK 82,64 excl. VAT) from the standard price of a service tariff

provided via a mobile network. The Subscriber is only entitled to the discount if they pay for the services, where the

benefit is provided, properly and on time. Otherwise, O2 is entitled to recharge the Subscriber´s provided discounts. The

Subscriber is only entitled to one tariff with benefitial price to one of the combined services.

256.000 25.600 256.000 25.600ULTRA HD 16 16 204.800 20.480

A subscriber who newly actives the service provided via mobile network and at the same time purchases a Zyxel LTE

4506 or TP-LINK MR200, has the option to cancel the service within 30 days from activating the services at a selling point

where they activated the service; the service is cancelled by an agreement and with immediately effect without a

contractual fine. Only a subscriber who has already paid for all issued billings and who returns an undamaged and

complete modem purchased at the time of the service activation. The subscriber is entitled to a refund of the purchase

price. The subscriber can use this benefit only once in 12 months.

Changes in the pricelist version effective as of September 15, 3017, caused the by the amendment no. 252/2017 of the

Collective (especially the exclusion of automatic prolonging for consumers) apply to subscribers right from the beginning

of the effect of the amendment, i.e. from September 2, 2017. Subscribers with contracts signed prior to September 15,

2017, will be informed about these changes in accordance with law.

Factors affecting the speed of the connection:

Premium 16 16 64.000 6.400 80.000 8.000 80.000 8.000

205

50.000 5.000 50.000 5.000

Optimal, Optimal

HD16 16 16.000 1.600 20.000 2.000 20.000 2.000

Aktiv, Aktiv HD 16 16 40.000 4.000

Speed profile (kb / s)

Tariffs of the series

Speed specifications

Inserting

(V)

Download

(S)

Inserting

(V)

Download

(S)

InzerovanáMaximální Běžně dostupnáMin.

2.000 256 2.000 256

Inserting (V)Download

(S)Inserting (V)

Download

(S)

Start, Start HD 16 16 1.600

Premium HD 16 16 80.000 8.000 100.000 10.000 100.000 10.000



basic services

18.

Data-bound tariffs are not intended to play videos or streaming in HD or higher, for downloading or backing up large volumes

of data, background software updates, continuous monitoring, or other data-intensive services.

checking websites, voice transfer (VoIP, audio chat), music streaming, social networks (e.g.

Facebook, Twitter), games with simple graphics

The impact of set parameters of internet connection services quality on the possibility of their use

Tariff with an advertised speed

of downloading/uploading

(kb/s)

It usually serves for these kinds of content, applications and services

Above 50.000/5.000 highly interactive application and communication (organizing of video conferences with more

users, data collection in real time, multicast video streaming, web server), designed for large

households and corporations

20.000-50.000/2.000-5.000video streaming and IPTV in ultra HD quality, transfer of large files, backing up in real time,

cloud solutions, security cameras transmissions in HD quality, web server for smaller pages,

high users’ comfort without any delays even when using more devices (up to 20)

2.000-4.000/512-1.000video calls, security cameras transmissions, IPTV or video streaming in SD quality (e.g.

YouTube, Netflix), transfer of small and medium-sized files

4.000-10.000/512-1.000video streaming and IPTV in HD quality, VPN, remote access to the desktop and participation

in video conferences (work from a distance)

10.000-20.000/1.000-2.000games in high definition and real time, software distribution, noticeably higher users’ comfort

when using the internet for the above mentioned purposes

Up to 1.000/256e-mail, chat (e.g. WhatsApp, Facebook Messenger, Viber), checking messages, weather and

smaller websites, secured communications protocol SSH

1.000-2.000/256-512



basic services

19.

20.

21.

22.

The PROfi tariffs are not intended for consumers.

Transitional Provision, effective from April 1, 2018 to May 31, 2020: The loyalty fare rule applies to subscribers who have

negotiated the HD tariff or changed the tariff from April 1, 2018. For other subscribers with a tariff HD series are gradually

migrating to such a rule by a notice delivered to them prior to a change in accordance with the law of the billing process.

If O2 finds out that the complaint was justified, they remove the fault, if it can be removed, and within one month from setting

the complaint they return to the subscriber the amounts paid for services that they complained about. If the fault cannot be

removed the subscriber and O2 can withdraw from the contract if they provably deliver the notice of withdrawal to the other

party within 30 days from delivering the notification of setting the complaint to the subscriber at the latest. The contract

terminates when the notice of withdrawal from the contract is delivered to the other contractual party.

Special provision about mobile data services faults and responsibility for them

A fault of a service is a change of service performance meaning that there is a decrease in the downloading or uploading speed

under 25% of the advertised speed for a continuous period longer than 30 minutes (long lasting divergence) or during one hour

at least ten times for a period longer than 1 minute (large repeated divergence).

Large divergences from the advertised downloading or uploading speed can result in the slowing down or in an extreme case in

a complete suspension of internet access. This can result in a decreased quality of streamed video in high definition, longer

response time, longer updating or longer downloading or uploading of data in applications and services that use the internet;

and in the worst case in non functioning of these applications and services.

To find out the service performance and its faults the measuring between the end telecommunications device and the access

point in the internet networks plays a decisive role, it is done on the transport layer of a TCP/IP model.

If the subscriber finds out current changes of the service performance, which could be responsible for the fault, they can

submit a complaint about the service quality at the latest within two months from the day the fault appeared. If this is not and

outage or a temporary interruption of operation that O2 is aware of from their own operating data and about which O2

informs at a toll-free line 800 184 084, to secure customer’s rights from the responsibility for faults it is necessary that they

report the fault at the time when the service performance is change at a line 800 184 084 so that O2 can carry out a timely

measurement of the current service performance.

O2 provides two specialized services using Internet access and optimized for specific content: the O2 digital TV service and the

IP telephony service (phone calls using voice transfer via an IP protocol). The current usage of specialized services has the

following impact on the internet access service: a) if a data limit is set up with the specific tariff of the internet access service,

the specialized service does not draw this limit; b) the real internet access speed may decrease by the data flow to each device,

where the special service using the same access is currently being used. For example, if the overall current connection speed is

20,000 kb/s and IPTV is being watched in HD quality using a set-top box (with data flow of about 7,100 kb/s for HD quality and

3,500 kb/s for SD quality) and two mobile devices (with data flow of about 3,500 kb/s per device) and at the same time voice

transmission on one VoIP device (with data flow of about 200kb/s per device), the internet access speed might decrease to

5,700 kb/s, which equals 20,000-(1*7.100+2*3.500+1*200).

Specialized services and their impact



Appendix n.1 Optional services

O2 Pohodlná instalace 495,04 599,00

Installation of customer premises equipment (hardware)

A. PRICES OF ONE-OFF ACTIONS OF O2 INTERNET CONNECTION FOR TARIFFS

PROVIDED VIA A FIXED NETWORK

Installation of CPE (hardware) Price in CZK

(excl.VAT)

Price in CZK

(incl.VAT)

Postage and packaging cost

(applies to ordered self-installation kits, also designated SIB, and other deliveries

ordered in combination with the service)

173,55 210,00

One-off prices of change of service

For selected O2 services the Internet connection is provided by O2 Pohodlná instalace for CZK 1 with VAT (CZK 0.83 excl. VAT). The

services are listed in the current O2 Internet Pricelist.

One-off action

The installation of O2 Internet includes the installation activities relating to the O2 PBX and not the installation of customer premises

equipment (such as xDSL modem or router). Unless the customer orders the installation of customer premises equipment the

installation of CPE must be done by the customer on his/her own using a self-installation kit delivered by post containing an xDSL

modem and a router.

Price in CZK

(excl.VAT)

Price in CZK

(incl.VAT)

O2 Pohldná instalace is not provided when the O2 Internet service provided over a fixed network is established to an existing O2 TV

service or Voice Service provided over a fixed network. This limitation does not apply to O2 Internet with PROfi tariffs.

Restoration of service after suspension of service due to breach of contract conditions. 277,00 335,17

Collection of leased CPE (modem + router) by O2 representative

(the leased piece of hardware is owned by O2 and the de-installation is only allowed by

O2 representative) 1 600,00 1 936,00

See the current portfolio of xDSL

modems on www.o2.czPurchase of xDSL modem as part of the ordered service

Purchase of leased CPE basic 500,00 605,00

Purchase of leased modem + router 800,00 968,00

One-off prices of other actions

One-off action Price in CZK

(excl.VAT)

Price in CZK

(incl.VAT)

If a service provided over the same PBX line as the O2 Internet service is suspended / disconnected due to the breach of contract

conditions, in particular the non-payment of charges for the delivered service, subscribers will be denied access to the O2 Internet

service except for the website of O2, e-bill and Moje konto.

If the subscriber uses on the same PBX line other O2 services the charges for the restoration of the service will be one for all

restored services.

The price of written notification (reminder) of outstanding debt sent to all subscribers using on the same line other O2 services will

be charged once only.

Change in the name of the Subscriber (natural name, corporate name) or in billing address in Czech republic is free of charge.

Paying invoice at O2 store - per every single invoice 65,29 79,00

Recurring visit of an O2 technician to the subscriber location caused by the subscriber’s

initial lack of cooperation 619,83 749,99




A basic technical support includes help with basic installation and settings of a telecommunications device, which enables providing

of the O2 Internet Connection service (splitter, modem).

The above-standard users’ support (Paid technical support) includes expert consultation on setting up devices used for providing of

the service (e.g. setting up Wi-Fi, fixed IP address, WAN, 3G). The price of this service is billed per consultation concerning one

device. Priority handling of a request for a basic technical support in case when the subscriber explicitly asks for it is also considered

an above-standard users’ support.

Above-standard users´ support

Price in CZK

(excl.VAT)

Price in CZK

(incl.VAT)

Above-standard users´ support (Paid technical support) 81,82 99,00




One payment for the Basic modem in the case of making payments in 24

monthly instalments. - - - 62,46

SalePrice in CZK

(excl.VAT)

Price in CZK

(incl.VAT)

1499,001238,84

The price of Basic modem in combination with the installation of O2 Internet

provided via a fixed or a mobile network, or O2 TV (digital) provided via a

fixed network

Price O2 Smart Box modem when ordering the establishment of the O2

Internet connection provided via fixed or mobile networks or digital

television service O2 TV provided through the fixed network.3304,96 3999,00

B. PRICES OF CUSTOMER PREMISES EQUIPMENT

OF O2 INTERNET CONNECTION SERVICE

One payment for the O2 Smart Box modem in the case of making payments

in 24 monthly instalments, in combination with the installation of O2 or O2

TV (digital) provided via a fixed network.

- - - 166,63

3304,96 3999,00The price of Premium modem in combination with the installation of O2

Internet provided via a mobile network.




Security - package O2 Smart Box service

Control - package O2 Smart Box service

Fire reports - package O2 Smart Box service

C. COMPLEMENTARY SERVICES OF

O2 INTERNET CONNECTION SERVICE PROVIDED VIA A FIXED NETWORK

Monthly prices of complementary services

Price

(CZK incl.VAT)

Price

(CZK excl.VAT)Service

482,79 399,00 1+4 fix IP adress v4

254,10 210,00 1 Fix IP adress v4 *1

1+8 fix IP adress v4 699,00 845,79

1+16 fix IP adress v4 1 299,00 1 571,79

*1 One additional service "Fix IP adress v4" is provided within the selected O2 Internet connection services (within

monthly price). The services are stated in the current price list of O2 Internet connection. The price CZK 99 excl.

VAT ( 119.79 incl. VAT) for an additional service "Fix IP Adress" valid for other services of O2 Internet Connection

agreed until February 28, 2017.

Public fix IPv6/64 range 99,00 119,79

Mail Expres 100MB 79,00 95,59

Mail Expres - extension of mailbox to 200MB 79,00 95,59

40,50

40,50

40,50

49,00

49,00

49,00




D. BILLING

BillingPrice in CZK

(incl.VAT)

Price in CZK

(excl.VAT)

0,000,00Electronic billing

19,0015,70Printed bill (hardcopy) as a supplement to electronic billing




Control- package O2 Smart Box service 40,50 49,00

Fire reports- package O2 Smart Box service 40,50 49,00

Kč bez DPH Kč s DPH

Security- package O2 Smart Box service 40,50 49,00

E. OPTIONAL SERVICES OF O2 INTERNET CONNECTION

PROVIDED VIA A MOBILE NETWORK

Change of location address of service 499,00 412,40

Change of location address of service

Prices

incl. VAT exl. VAT

Monthly fee 210,00 254,10

Public IP address Service

Public IP address CZK excl. VAT CZK incl. VAT

Static IP address and Public static IP address

Static IP address and Public static IP address CZK excl. VAT CZK incl. VAT

599,00

• Static IP address service can not be 1, November 2017. activate, only the Public Static IP address can be activated.

O2 Smart Box Service

Activation fee 495,04
