the roadmap to (new) leadership
DESCRIPTION
The roadmap to (new)Leadership. Presentation for the IFMA SPAIN worldsummit FM&BS in Barcelona, June 30 2011.TRANSCRIPT
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Triple A – Total Facility Management
THE ROADMAP:FROM MANAGEMENTTO (NEW) LEADERSHIP
New leadership = Sustainable =
More $ucce$ and more FUN.
Koos Groenewoud
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Triple A – Total Facility Management
FILM 1: Smart girl in bar
June 30 FM & BS CONFERENCE IFMA SPAIN 2011 2
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Triple A – Total Facility Management
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Agenda
1. Brief Introduction
2. Trends in Leadership
3. Servant Leadership
4. (Some) Golden Rules (Goldsmith)
5. My Vision
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Koos (Mr.Connectivity) Groenewoud
• Ambassador Greenleaf center for Servant Leadership Europe
• Ambassador Marshall Goldsmith
• Founder & Owner at AAA (TRIPLE A)Total Facility Management (AAA-TFM)
• People & Customers
• Leadership + Professional Service / Hospitality& Facility Management
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Triple A – Total Facility Management
FM & BS CONFERENCE IFMA SPAIN 2011 5
Trends in Leadership
Planet People Profit
June 30
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Triple A – Total Facility Management
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Trends in Leadership
• New World of Works
• Generation Y
• Growing succes Goldsmith and Kotter
• Growing interest in Servant Leadership
• Social responsability
• Walk the talk, Teamplayers, 360 feedback
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Triple A – Total Facility Management
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Servant Leadership Robert Greenleaf
• Listening
• Empathy
• Healing
• Awareness
• Persuation
• Conceptualization
• Foresight
• Stewardship
• Commitment to the growth of people
• Building community
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Triple A – Total Facility Management
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What Got You Here Won’t Get You There
• New York Times best seller,
How successful people become
even more successful
• Discover the 20 workplace
habits you need to break
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• Adding too much value:The overwhelming desire to add ourtwo cents to every discussion
• Passing judgement:The need to rate others and imposeour standards on them
• Making destructive comments:The needless sarcasms and cutting remarksthat we think make us so sharp and witty
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• Speaking when angry: Using emotional volatility as a management tool
• Failing to give proper recognition:The inability to praise and reward
• Telling the world how smart we are:The need to show people we’re smarter than they think we are
• Winning too much: The need to win at all costs and in all situationswhen it matters, when it doesn’t, and when it’s totally beside the point
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• Playing favorites:Failing to see that we are treating someone unfairly
• Refusing to express regret:The inability to take responsibility for our actions, admit we’re wrong, or recognize how our actions affect others
• Not listening:The most passive-agressive form of disrespect for collegues
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• Failing to express gratitude:The most basic form of bad manners
• Punishing the messenger: The misguided need to attack the innocent who are usually trying to help us
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Triple A – Total Facility Management
My VisionRecommendations
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Recommendations
• Handle your people, clients and supplierswith proper care
• Explain what you expect from your employees, but don’t tell them how to achieve it
• Treat people the way you’d like to be treated yourself
• Stick strictly to the ‘Anyone can’t have more than 1 boss’ principle
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Recommendations (2)
• Make more use of words like Thanks, Sorry, Excellent and Help
• Be a true member of your team
• Walk the talk
• Dare to be vulnerable
• Bend critisism to an opportunity
• Be a Leader by Exceptions
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• www.aaa-tfm.nl
• www.speakersacademy.nl
• http://nl.linkedin.com/in/koosgroenewoud
• design: www.powerpointspecialist.nl