the role of an aia representative

5
Make a check mark in the appropriate box on the visitor’s ticket Make an X on the ticket record sheet Issue a ticket ‑ this visitor has purchased a ticket online in the last 1‑2 days, after tickets were mailed. Make a check mark in the appropriate box on the visitor’s ticket Enter ticket number on the ticket record sheet and 4‑digit confirmation number from printed paper under ‘amount paid’ Offer a program (1 per person) Issue a ticket and collect the appropriate money (cash preferred, check and cc if necessary) Make a check mark in the appropriate box on the visitor’s ticket Enter ticket number and payment information on the ticket record sheet Offer a program (1 per person) The Role of an AIA Representative Ticket in Hand 1 2 Purchase Confirmation Needs to Purchase a Ticket 3 An AIA representative is stationed at the entrance to each tour home and is the first point of contact for visi‑ tors. You are responsible for greeting guests and checking or selling tickets to each person. Familiarize your‑ self with your location and general directions to and from the home and other nearby tour homes. Dress: business casual; dress appropriately for the weather. Shifts: Layer and prepare for variations in temperature. AM shift: 9:30 am ‑ 1:45 pm PM shift: 1:15 pm ‑ 5:30 pm Tour Hours: 10 am ‑ 5 pm each day You should expect to check tickets for those who already have them, and issue tickets to those who need them. Here is how to handle each scenario: *NO TICKET ISSUED FOR A SINGLE HOME ADMISSION. Simply enter the transaction on the ticket record sheet using an “X” in place of a ticket number and record the payment information. Ticket Prices Full ticket: $20 Student/child 5 - 18: $10 Single home admission: $10* Children age 4 & under are free. SAVE THE BOOTIES! Encourage visitors to take their shoe covers with them if they are continuing on the tour. AT THE END OF YOUR SHIFT Tally the number of tickets sold and enter the total on the Ticket Record Sheet. Total the cash in the black zippered bag and ask the architect to sign the Cash Accounting Sheet. At the end of each day, give the cash back to the architect. MAILING LIST SIGN-UP Invite each guests to sign up to receive information about future Homes by Architects Tours and other AIA Minnesota‑organized residential architecture programming. Other things to consider:

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Page 1: The Role of an AIA Representative

• Makeacheckmarkintheappropriateboxonthevisitor’sticket• MakeanXontheticketrecordsheet

• Issueaticket‑thisvisitorhaspurchasedaticketonlineinthelast1‑2days,afterticketsweremailed.• Makeacheckmarkintheappropriateboxonthevisitor’sticket• Enterticketnumberontheticketrecordsheetand4‑digitconfirmationnumberfromprintedpaperunder‘amountpaid’• Offeraprogram(1perperson)

• Issueaticketandcollecttheappropriatemoney(cashpreferred, check and cc if necessary)• Makeacheckmarkintheappropriateboxonthevisitor’sticket• Enterticketnumberandpaymentinformationontheticketrecordsheet• Offeraprogram(1perperson)

TheRoleofanAIARepresentative

Ticket in Hand1

2 Purchase Confirmation

Needs to Purchase a Ticket3

AnAIArepresentativeisstationedattheentrancetoeachtourhomeandisthefirstpointofcontactforvisi‑tors.Youareresponsibleforgreetingguestsandcheckingorsellingticketstoeachperson.Familiarizeyour‑selfwithyourlocationandgeneraldirectionstoandfromthehomeandothernearbytourhomes.

Dress: businesscasual;dressappropriatelyfortheweather. Shifts: Layerandprepareforvariationsintemperature. AMshift:9:30am‑1:45pm

PMshift:1:15pm‑5:30pm

Tour Hours: 10am‑5pmeachday

Youshouldexpecttocheckticketsforthosewhoalreadyhavethem,andissueticketstothosewhoneedthem.Hereishowtohandleeachscenario:

*NO TICKET ISSUED FOR A SINGLE HOME ADMISSION. Simplyenterthetransactionontheticketrecordsheetusingan“X”inplaceofaticketnumberandrecordthepaymentinformation.

Ticket PricesFull ticket: $20Student/child 5 - 18: $10Single home admission: $10*

Children age 4 & under are free.

SAVE THE BOOTIES!Encouragevisitorstotaketheirshoecoverswiththemiftheyarecontinuingonthetour.

AT THE END OF YOUR SHIFTTallythenumberofticketssoldandenterthetotalontheTicketRecordSheet.TotalthecashintheblackzipperedbagandaskthearchitecttosigntheCashAccountingSheet.Attheendofeachday,givethecashbacktothearchitect.

MAILING LIST SIGN-UPInviteeachgueststosignuptoreceiveinformationaboutfutureHomesbyArchitectsToursandotherAIAMinnesota‑organizedresidentialarchitectureprogramming.

Other things to consider:

Page 2: The Role of an AIA Representative

2017 Homes By Architects Tour Ticket Record Sheet

Enter  ticket  number  below  whenever  you  issue  a  ticket.  NO  TICKETS  ISSUED  for  Single  Homeadmissions.  For  visitors  who  already  have  a  ticket,  enter  X  on  the  line.  F  =  Full  Tour  Ticket  ($20);  S  =  Student/child  Ticket  ($10);  H  =  Single  Home  admission  ($10)

 Ticket  Numberor  "X"

Ticket  Type(circle  one)

Amount  Paidor  Confirmation  #

Notes

1          F            S          H

2          F            S          H

3          F            S          H

4          F            S          H

5          F            S          H

6          F            S          H

7          F            S          H

8          F            S          H

9          F            S          H

10          F            S          H

11          F            S          H

12          F            S          H

13          F            S          H

14          F            S          H

15          F            S          H

16          F            S          H

17          F            S          H

18          F            S          H

19          F            S          H

20          F            S          H

21          F            S          H

22          F            S          H

23          F            S          H

24          F            S          H

25          F            S          H

Total  tickets  sold:  (F)  _____    (S)  _____    (H)  _____ AIA  Rep  initials:  __________________

Time  completed:  __________________

25

XX

2128

2129

#4513#4513

X

213021312132

$20$20$20

Check #145cash

cash

X $10 cash

SAMPLE

angie
Oval
angie
Oval
angie
Oval
angie
Oval
angie
Callout
Ticket in hand
angie
Callout
Proof of purchase
angie
Callout
Needs a ticket
angie
Callout
SIngle home admission
Page 3: The Role of an AIA Representative

2017 Homes by Architects Tour HOME # ______________ Cash Accounting Sheet

AIA Minnesota Representatives are responsible for cash related to ticket sales. The representatives for each shift and the architect need to sign the money in the black zippered cash bag. Each bag contains a starting balance of $200.

At the start and end of each shift, please count the cash in your bag and note the total on this form. Do not subtract the starting cash amount from your total at the end of your shift. Ask the architect to sign the sheet after you have completed your portion of this form.

The architect will keep the cash bag overnight.

Saturday, September 16 MORNING SHIFT (9:30 am – 1:45 pm)

Starting cash total (10am): Cash $_____ + Checks $______ + CC $ ______= $_______ (total)

AIA Rep (print name): ________________________________

AIA Rep signature: ________________________________

Architect (print name): ________________________________

Architect signature: ________________________________

Ending cash total (1:45pm) Cash $_____ + Checks $______ + CC $ ______= $_______ (total) Including starting cash

Saturday, September 16 AFTERNOON SHIFT (1:15 pm – 5:30 pm)

Ending cash total (5pm): Cash $_____ + Checks $______ + CC $ ______= $_______ (total) Including starting cash

AIA Rep (print name): ________________________________

AIA Rep signature: ________________________________

Architect (print name): ________________________________

Architect signature: ________________________________

*PLEASE GIVE CASH BAG TO ARCHITECT FOR SAFEKEEPING OVERNIGHT.

SAMPLE

Page 4: The Role of an AIA Representative

Daily Schedule for AIA Representatives

Start of MORNING shift:

• Introduce yourself to the architect; ask for a tour if time permits• Set up your table at the entrance to the home. Check to ensure you have the

following items:1. Red “AIA Rep” folder with instructions, ticket record sheet, ticket confirmation

list2. Black zippered cash bag with cash accounting sheet inside3. Tour tickets4. Tour programs5. Gold sponsor thank-you sign6. Mailing list sign-up sheet

• Count the cash in your cash bag and note the total on the cash accounting sheet

Change in shift at MID-DAY:

• If time permits, tally the number of tickets sold during your shift and record on theticket record sheet

• Check your inventory of tickets and tour programs; if you need replenishment, call ortext someone from the Homes by Architects Tour Committee

• Count the cash in your cash bag and note the total on the cash accounting sheet,sign and print your name

• Ask the architect or a firm employee to sign the cash accounting sheet• Pass along any important information to afternoon representative before leaving• Afternoon volunteer may ask architect or staff for a tour of the home, if time permits

End of AFTERNOON shift:

• If time permits, tally the number of tickets sold during your shift and record on theticket record sheet

• Check your inventory of tickets and tour programs; if you need replenishment, call ortext someone from the Homes by Architects Tour Committee

• Count the cash in your cash bag and note the total on the cash accounting sheet,sign and print your name

• Ask the architect or a firm employee to sign the cash accounting sheet• Give the cash bag to the architect or firm staff for safekeeping overnight• Consolidate all items at the entrance table and help architect move them to a secure

location, if necessary

Page 5: The Role of an AIA Representative

2017 Homes By Architects Tour Home Rules We ask that guests follow these rules while touring:

1. No shoes are allowed in the home; please remove your shoes and wear socks or the shoe covers provided. If you are continuing on the tour, please bring them with you to reuse; if not, please recycle in the baskets provided.

2. Observe the signage inside the home and do not enter any roped off areas or closed doors.

3. Please do not sit on the furniture.

4. No still photography or video is allowed inside or outside the home.

5. Pets are not allowed.

6. No strollers are allowed.

7. Food and drink are not allowed.

8. Bathrooms are not available for use.

9. Children under 5 are free. Children ages 5 – 18 need a ticket ($10).

10. Students may purchase a full tour ticket for $10.