the role of gis in ng9-1-1
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_TRANSCRIPT
The Role of GIS In NG9-1-1
GeCo in the Rockies 2014 Conference
Presenter Introduction
Stacen Gross • Regional Sales Consultant with GeoComm. Inc. • Based in Omaha, NE area • Involved in public safety consulting and technology for 20 years • APCO Corporate Commercial Advisory Member – Iowa & Nebraska Chapters
Today’s Agenda
• 9-1-1 Evolution
• NG9-1-1 Overview
• Role of GIS in NG9-1-1
• Is Anyone Using NG9-1-1 GIS Technology Today
• Is Anyone Planning For NG9-1-1 GIS Technology
• Data Standards
• Next Steps
• NG9-1-1 GIS Data Maintenance
9-1-1 Evolution Then to Now
9-1-1 Evolution
E9-1-1 Call Routing Today
Public Safety Answering Point
Telco SR
911 & Map Servers PSAP Call Taker Workstations
ALI Database
Wireless Carriers
VoIP Carriers
Landline Carriers
Existing 911 Infrastructure is very limited
Not compatible with new communications technologies
Lack of redundancy
GIS & 9-1-1 Today
Public Safety Answering Point
Telco SR
911 & Map Servers PSAP Call Taker Workstations
ALI Database
Wireless Carriers
VoIP Carriers
Landline Carriers
GIS is used at the end of call processing to graphically display location information to call takers
Landline Calls
Wireless Phase I and II
CAD Incidents
GIS Use in 9-1-1
9-1-1 System
Usage GIS Data Quality Needed
Frequency of GIS Data Updates
Enhanced 9-1-1
(Today)
Tactical Locating 911 Calls Locating CAD Incidents Automatic Vehicle Location Unit Recommendation Routing from “A” to “B”
Near Perfect Preferred
As Frequent as Possible
NG9-1-1 911 Call Delivery Validation of Service Orders Call Routing
Near Perfect Critical
Near Real-Time
Today…
GIS Use in 9-1-1
…and Tomorrow
9-1-1 System
Usage GIS Data Quality Needed
Frequency of GIS Data Updates
Enhanced 9-1-1
(Today)
Tactical Locating 911 Calls Locating CAD Incidents Automatic Vehicle Location Unit Recommendation Routing from “A” to “B”
Near Perfect Preferred
As Frequent as Possible
NG9-1-1 911 Call Delivery Validation of Service Orders Call Routing
Near Perfect Critical
Near Real-Time
Wireless 9-1-1 Created Need For GIS Integration
Minimum Requirements To Map 9-1-1 Calls…Today
• Roads Centerline Layer
• Emergency Service Zone Layer
• Community Boundary Layer
NG9-1-1 Overview The Future Is Now
Important Definitions
ESInet An ESInet is a managed IP network that is used for emergency services communications, and which can be shared by all public safety agencies. It provides the IP transport infrastructure upon which independent application platforms and core functional processes can be deployed, including, but not restricted to, those necessary for providing NG9-1-1 services
ECRF A functional element in an ESInet which is a LoST protocol server where location information (either civic address or geo-coordinates) and a Service URN serve as input to a mapping function that returns a URI used to route an emergency call toward the appropriate PSAP for the caller’s location or towards a responder agency.
http://www.nena.org/?page=Glossary
Important Definitions LIS
A Location Information Server (LIS) is a functional entity that provides locations of endpoints. A LIS can provide Location-by-Reference, or Location-by-Value, and, if the latter, in geo or civic forms. A LIS can be queried by an endpoint for its own location, or by another entity for the location of an endpoint. In either case, the LIS receives a unique identifier that represents the endpoint, for example an IP address, circuit-ID or MAC address, and returns the location (value or reference) associated with that identifier.
LVF Location Validation Function - A polygon in a GIS system, ECRF or other ESInet element that validates the location of an emergency call for service in the LIS.
SIF Spatial Information Function - A specialized form of GIS with appropriate interfaces and/or replication used for the provisioning of GIS data into the ECRF/LVF.
http://www.nena.org/?page=Glossary
What is NG9-1-1… “An IP-based replacement or modernization for E9-1-1 features and functions, supporting all sources of emergency access to the appropriate public safety agency (or agencies), operating on managed, multi-purpose IP networks, and providing expanded multimedia data capabilities for PSAP’s and other emergency communications entities.”
Why NG9-1-1?
• The existing 9-1-1 Infrastructure is 40 years old
• Changes in personal communication technologies are accelerating the obsolescence of the current 9-1-1 system
• Wireless 9-1-1 and VoIP were made to fit
Why NG9-1-1…
• Think of our current 9-1-1 infrastructure as a “dial up internet connection” and NG9-1-1 as a “broadband connection”
Why NG9-1-1…
• A generation has grown up not only with words, but with pictures and videos as well
Why NG9-1-1…
• Many people with hearing and speech disabilities have abandoned TDD in favor of text messaging
NG9-1-1 in a Nutshell
• Region-wide or statewide IP communications networks
• Emergency Services IP Network (ESInet)
• Voice, call back number, location information – all data – sent with call and delivered to the PSAP
• Standards-based to allow ESInets to be interconnected
• Imagine call transfers from one end of Idaho to the other, or Florida to Oregon for that matter…
• Immediately accommodates new technologies as they emerge
• Allows text, video, images, telematics, etc. to be transmitted to the PSAP; could allow data to pass from the PSAP to field responders and/or to emergency care facilities
Border Control
Function (BCF)
Location Information
Server (LIS)
Location Validation Function
(LVF)
Statewide Geographic Information
System (GIS)
Emergency Call Routing Function
(ECRF)
Emergency Services Routing
Proxy (ESRP)
PSAP A
Mapping
CTI
PSAP B
Mapping
CTI
Spatial Information
Function (SIF)
Communications Service
Provider (CSP)
Subscribers
Master GIS Data Provisioning
Service Order Input
LIS asks: “Is this location valid in GIS?”
LVF replies: “Yes” or “No”
ESInet
Location Sent with Call
ESRP asks: “Where do I route the call?”
ECRF replies: “Route to PSAP A”
Caller Location Mapped in Dispatch Mapping
Application
Location Stored for Call in LIS
Call Routed to PSAP A
Pre-Call For Service
Actual Call for Service
Ongoing GIS Data
Management / Provisioning
So, What Is The Role Of GIS…
It’s The Foundation, and Here’s Why…
ECRF
PRF ESRP
LIS LVF
BCF
Border
Control
Function
(BCF)
Location
Validation
Function
(LVF)
Statewide
Geographic
Information
System
(GIS)
Emergency Call
Routing
Function
(ECRF)
Emergency
Services
Routing Proxy
(ESRP)
PSAP A
Mapping
CTI
PSAP B
Mapping
CTI
Spatial
Information
Function
(SIF)
Location
Information
Server
(LIS)
Communications
Service
Provider
(CSP)
Subscribers
Master GIS Data
Provisioning
NG9-1-1 GIS
MSAG?
The Master Street Address Guide (MSAG) validates the location, PSAP routing and determines correct Emergency Responders for a given location
ALI Database?
Today, the telephone companies or communications services providers are the source for the ALI database. Some use a third party vendor such as Intrado or TCS.
E-911 Location Validation
3208452738 2341 240th ST, ALBANY 3202400040 601 ST GERMAIN, SAINT CLOUD 2622423577 OAK AVE, ST JOSEPH 4246280188 VALLY RD, JONESDALE
1000-1999, 240TH ST, ALBANY, ALBANY, ESN 1 2000-2999, 240TH ST, ALBANY, ALBANY, ESN 1 3000-3999, 240TH ST, ALBANY, ALBANY, ESN 2 4000-4999, 240TH ST, ALBANY, ALBANY, ESN 2
ALI Database MSAG
The calling party telephone number is associated with a record in the ALI
Database containing the callers address. This address is then validated
against the appropriate MSAG to for the jurisdiction. The MSAG also
identifies what emergency services providers should be assigned to the
specific address.
LIS
PASS: 2123 CAROLINA BEACH RD PASS: 1099 LAKE SHORE DR W
FAIL: 23577 OAK AVE FAIL : 80188 VALLY RD
LVF
?
NG9-1-1 Location Validation
?
Border
Control
Function
(BCF)
Location
Validation
Function
(LVF)
Statewide
Geographic
Information
System
(GIS)
Emergency
Call Routing
Function
(ECRF)
Emergency
Services
Routing Proxy
(ESRP)
PSAP A
Mapping
CTI
PSAP B
Mapping
CTI
Spatial
Information
Function
(SIF)
Location
Information
Server
(LIS)
Communications
Service
Provider
(CSP)
Subscribers
Master GIS Data
Provisioning
Location Validation
Function (LVF)
GIS Replaces The MSAG
Is your GIS Data good enough to replace your MSAG?
!
E-911 Call Routing
3208452738 = PSAP A 3202400040 = PSAP A 2622423577 = PSAP B 4246280188 = PSAP C
1000-1999, 240TH ST, ALBANY, ALBANY, ESN 1 2000-2999, 240TH ST, ALBANY, ALBANY, ESN 1 3000-3999, 240TH ST, ALBANY, ALBANY, ESN 2 4000-4999, 240TH ST, ALBANY, ALBANY, ESN 2
3208452738 2341 240th ST, ALBANY 3202400040 601 ST GERMAIN, SAINT CLOUD 2622423577 OAK AVE, ST JOSEPH 4246280188 VALLY RD, JONESDALE
Selective Routing Database
ALI Database MSAG
NG9-1-1 Call Routing
-77.3234, 32.3234 urn:service:sos
Subscriber Calling 9-1-1
Locate call on map of routing boundaries
Send call to PSAP A
SIP: Voice, data, location
Geo-Spatial Call Routing
Border
Control
Function
(BCF)
Location
Validation
Function
(LVF)
Statewide
Geographic
Information
System
(GIS)
Emergency
Call Routing
Function
(ECRF)
Emergency
Services
Routing Proxy
(ESRP)
PSAP A
Mapping
CTI
PSAP B
Mapping
CTI
Spatial
Information
Function
(SIF)
Location
Information
Server
(LIS)
Communications
Service
Provider
(CSP)
Subscribers
Master GIS Data
Provisioning
Emergency Call Routing
Function (ECRF)
NG9-1-1 “National” Call Routing ESInet Domain - National / State Level
ESInet - Regional / Local Level i3 PSAP
9-1-1 Call
Origination
VoIP
Cellular
PSTN
Enterprise 9-1-1 Call Taking
System
ESRP
ECRF
ESRP
ECRF
Coarse Grain GIS Fine Grain GIS
Locatio
n In
fo Se
rvices
© 2009 GeoComm, Inc. All rights reserved
Border
Control
Function
(BCF)
Location
Validation
Function
(LVF)
Statewide
Geographic
Information
System
(GIS)
Emergency
Call Routing
Function
(ECRF)
Emergency
Services
Routing Proxy
(ESRP)
PSAP A
Mapping
CTI
PSAP B
Mapping
CTI
Spatial
Information
Function
(SIF)
Location
Information
Server
(LIS)
Communications
Service
Provider
(CSP)
Subscribers
Master GIS Data
Provisioning
GIS Data Sourcing,
Management, Provisioning
and Spatial Information
Function (SIF)
Is Anyone Using NG9-1-1 GIS Technology Today? Yes, No, Maybe…
• Fully operational June 2014
• GIS-Based Call Routing (ECRF)
• Service Order Location Validation (LVF)
• GIS Data Management & Workflow Tools
• Network-Based 9-1-1 Call Taking
• Network-Based Dispatch Mapping
State of Maine
1.3 million population
16 counties
26 PSAPs
North Central Texas Council of Governments (NCTCOG) – Dallas/Fort Worth Region
6.7 million population
16 counties
44 PSAPs
1.1 million 9-1-1 calls annually
• Implementing Now
• GIS-Based Call Routing (ECRF)
• GIS Data Management &
Workflow Tools
• Network-Based 9-1-1 Call
Taking
• Network-Based Dispatch
Mapping
Is Anyone Planning For NG9-1-1 GIS Technology? Yes!
State of South Dakota
833,000 population
66 counties
29 PSAPs
Development of a seamless statewide GIS basemap GIS data model and
workflow consulting GIS data aggregation Quality Control NG9-1-1 system
provisioning Ongoing managed services
Optional ECRF/LVF
• Statewide GIS Data
Development Project
• Road Centerlines
• Address Points
• Verification Fieldwork
• Statewide GIS Data
Management System
• ArcGIS Server Based Tools
For Change Requests
• Centralized Data Editing
State of North Dakota
700,000 population
53 counties
23 PSAPs
State of Kansas
GIS GAP Analysis State selection of 5 vendors
for remediate data clean-up Estimated project cost $4
million Planned RFP’s: Statewide ESINet Deployment 3 in-state data centers Anticipated costs $3 million
Annual Separate RFP for functional GIS
components and SIF Managed services
2.9 million population
105 counties
112 PSAPs
State of Iowa
• Existing ESINet for wireless 9-1-1 call delivery
• Tabular call routing, want to transition to GIS call routing
• GIS Activities
• Establish statewide NG9-1-1 GIS standards
• Assess the existing GIS map data layers at a local level to determine suitability for use in the State of Iowa’s NG9-1-1 system.
• Grant funds to PSAP’s to make updates to GIS data
3.07 million population
99 counties
117 PSAPs
Texas Commission on State Emergency Communications
(CSEC) – Statewide
Serving 224 of the States 254 counties; 893,000 Road Centerlines
Over 6.8 million 9-1-1 calls annually
Statewide Implementation
State 9-1-1 Coordinating Agency 12 member Commission
Appointed by the Governor, Lieutenant Governor, and Speaker of the House
Diverse Mix of 9-1-1 Entities 51 Emergency Communication Districts
23 Regional Planning Commissions (COGS)
Current Projects:
Statewide SIF Implementation Coalescing data from the COGS
Managed Services
Live feed to ESInet LVF and future ECRF
Planned RFO’s:
Statewide ALI-LVF Services IP based Call Routing
State of New York Department of Homeland Security
• Online Editing System for managing statewide address point layer
• Web DMS
• GIS Change Requests
• GeoLynx DMS
• Does not include NYC
Population 11 Million 57 Counties
Commonwealth of Massachusetts • RFP • ESINet
• Spatial Information Function (SIF)
• Managed GIS Services
• Workflow Consulting
• GIS Transformation
• Online GIS Editing
• Power Desktop Editing
• 911 Equipment
• Call Mapping
Population 6.46 Million Over 250 PSAPs Approximately 800 9-1-1 Workstations
Memphis
Nashville
Chattanooga
Knoxville
State of Tennessee NetTN developed for all branches of
government, schools and NG9-1-1 Serves as backbone for NG9-1-1
NG9-1-1 based on NENA i3 Standards Four Aggregation Points Two NetTN Control Centers All ECDs Connected to NetTN All ECDs Updated with NG9-1-1 Equipment
Seamless GIS Data Format Tennessee Information for Public Safety
(TIPS) Required NG9-1-1 GIS Data Standards Annual GIS Audits GIS Data Synchronization Incentive Funding
Next Steps GIS Based Call Routing
Wireless Wireline
6.5 million population
95 counties
100 PSAPs
State of Vermont
Early adopter of NG911 nationwide, especially text to 9-1-1
State Enhanced 9-1-1 Board Universal Service Fund (USF) Scope: Statewide system with
improved GIS functionality (future) State has only 28 call-taker positions
Using a hosted NG911 IP network platform
Text to 9-1-1 running natively through the CPE
Vastly improved access to the deaf and hard-of-hearing community.
All PSAP locations back up each other for all 9-1-1 calls.
626,000 population
14 counties
8 PSAPs
State of Washington
Early EsiNet Adopter Puchased in 2009
Statewide inoperable communication only became available in 2013 Current EsiNet is incapable of
geospatial call routing.
Current Projects Description: Hosted CPE Pilots ongoing
Bandwidth cost are very high
GIS Data Synchronization Less than 40% of the Counties
have synchronized their GIS data
Future Objectives: Emphasis on GIS data clean-up Third party assessment of EsiNet
Security
6.9 million population
39 counties
65 PSAPs
• Iowa
• Nebraska
• Massachusetts
• North Dakota
• New York
• Tennessee
• Kansas
• Virginia
• Texas
Statewide Address Points Development Initiatives
Standards… Unique & Evolving
NENA’s NG9-1-1 Standards
• 08-003 Detailed and Functional Specifications for the NENA i3 Solution -stage 3
• 75-001 NG Security
• 75-502 NG-SEC Checklist
• 71-001 NG Additional Data
• 71-502 NG Policy Rules
• 77-501 NG Transition Plan
• 71-003 NG GIS Data Model
• 70-002 NG Data Management
• 70-003 Provisioning and Maintenance of GIS data to ECRF/LVF
http://www.nena.org/?page=Standards
Draft NENA Standards
• Road Centerlines
• PSAP Boundaries
• Emergency Service Boundaries Required Data
• Site/Structure Address Points
• Road Name Alias Table
• State Boundary
• County Boundaries
• Municipal Boundaries
• Cell Sector Locations
Highly Recommended
Data
• Railroad Lines
• Hydrography Lines
• Hydrography Polygons
• Unincorporated Community Boundaries
• Mile Marker Points
Optional Data
Road Centerlines
MSAG
Centerline
Required Data
Centerline Attributes
PSAP Boundaries
Required Data
Emergency Services Boundaries
• Law Enforcement Agency Boundaries
• Fire Service Area Boundaries
• Medical Service Area Boundaries
Required Data
Address Point Layer
Highly Recommended
Data
Develop/Enhance Address Points
Spatial
Are all points there?
Are they in the right place?
Attribute
Are the addresses associated with the points correct?
Do naming conventions match the current MSAG?
Highly
Recommended Data
Townhome Row Housing: Each row has an address and then unit letter.
Strip Mall/Business Complex: Businesses connected to one another.
Multi-Unit/Tenant Point Locations
Highly Recommended
Data
Point Data Can Become More Important & Useful In NG9-1-1
• Sub address elements
• Shopping Malls
• College Campus
• Apartment Complexes
Address and Unit Numbers
Entrances to Buildings
Highly Recommended
Data
Road Name Alias Table
• Road otherwise known as…..
• Mapping applications now smart enough to validate and verify alternative road and place names
Highly Recommended
Data
Address ranging is not always accurate for location validation or call routing
Highly Recommended
Data
Highly Recommended
Data
Cell Site & Sectors
• Phase I Cell Sector Layer
• Polygon attributed with unique ID
• Phase II failure default
Highly Recommended
Data
Optional Layers
• Railroad Lines
• Hydrography Lines
• Hydrography Polygons
• Unincorporated Community Boundaries
• Mile Marker Points
• Other Data
• Parcels
• Building Footprint
• Utilities
State of Iowa • GeoComm retained for strategic planning process and standards
development – Standards Completed June 2014
• Required Layers • Road Centerline
• Site/Structure Address Points
• PSAP Boundaries
• Emergency Service Boundaries
• Authoritative Boundaries
• Highly Recommended Layers • Road Name Alias Table
• State Boundary
• County Boundary
• Municipal Boundary
• Cell Sector Locations
http://homelandsecurity.iowa.gov/programs/e_911.html
State of Kansas • Kansas 9-1-1 Coordinating Council – GIS Subcommittee May 2014
• Required Layers
• Road Centerline
• Address Points
• Authoritative Boundaries
• Emergency Service Boundaries
• Road Alias Table
• Recommended Layers
• State Boundary
• County Boundary
• Municipal Boundary
• Cell Sector Locations
http://www.kansas911.org/108/Geographic-Information-Services
Next Steps… How Can I Prepare?
What Can I do NOW to Prepare?
• Inventory your available GIS Data
• Develop / Enhance
• Centerline
• Address Points
• Emergency Service Boundaries
• Analyze GIS Data and its synchronization to MSAG and ALI
Is your Road Centerline Ready?
MSAG GIS
• MSAG synchronization with GIS centerline data
• What is the current match rate
• Do you have ESN, Community, Zip L/R attributes
NG9-1-1 GIS Data Maintenance Data Is Maintained & Managed Locally…How Does It Get Provisioned Regionally, Statewide & Nationally?
County
Region
Statewide
GIS Data Maintenance Workflows
TRIGGER
PROCESS STEPS
WHO?
HOW?
WHEN?
GIS Data Maintenance Workflows
NG9-1-1 Enterprise GIS Data Management System
In-House vs. Managed Service
Local Authoritative Sources: Towns, Cities, Counties, etc.
NG9-1-1 GIS Managed Service: Regional or State Data Aggregation,
Provisioning, and Monitoring
Provisioning to ECRF, LVF, and Existing PSAP Mapping Systems
• CD, Paper, Portal Upload, Esri geodatabase replication
• Data normalization to common schema
• QA/QC
• Coalescing (“Quilting”)
• Provisioning
• Performance monitoring and feedback
ECRF
PSAP 9-1-1 and CAD Mapping Systems
LVF
Spatial Information Function
Download the GeoComm White Paper on SIF
http://www.geo-comm.com
Things To Consider With Regard to GIS & NG9-1-1…
• Local authorities engaged in GIS data management for 9-1-1 want choices…
• FTP servers for transferring GIS files into the system
• Web portals for data management and reporting
• Direct enterprise GIS replication
• Third party outsourced GIS data management
• Online data management tools
Things To Consider With Regard to GIS & NG9-1-1… • Local authorities want to mitigate risk associated
with provisioning their GIS data into the NG9-1-1 network core…
• NG9-1-1 GIS data model expertise
• 24x7x365 mission critical GIS support
• Track performance measurements
• Public data access
• Access to hosted services in exchange for shared data
